Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Auto Financing

Toyota Motor Credit Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

This profile includes complaints for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Toyota Motor Credit Corporation has 31 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 872 total complaints in the last 3 years.
    • 289 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It pays my attention that the following accounts are inaccurate. I am a consumer by law. I am not happy about what I saw. This hurt my credentials as a consumer. I am not aware from those account. Here are the listed details of the account with discrepancies:

      Account Name TOYOTA MTR Balance $10,820 Account Number XXXXXXXXXXXXX****

      Business Response

      Date: 12/27/2022

      Business Response /* (1000, 5, 2022/10/12) */
      October 12, 2022
      BBB Case# XXXXXXXX
      ***** **********
      Account Number: XXX-XXXXXXX

      This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mr. ***** **********, regarding the information being reported on his credit profile for the above referenced account.

      Our records reflect on September 02, 2014, Mr. ***** ********** signed a contract for the purchase of a 2011 Toyota RAV4, with 72 payments of $393.21 due on the 17th of each month. By signing this contract, he agreed to the terms and conditions which include liability to repay the loan in accordance with the payment schedule, interest rates, optional product, and the length of the term.

      Our records confirm on December 05, 2017, we mailed a notice of default and intention to repossess, indicating that a payment of $786.02 was due by December 18, 2017, and if payment was not received by that date, we would exercise our right under the law to repossess the vehicle. Due to non-payment, the vehicle was lawfully repossessed on August 08, 2018.

      Following the repossession, a notice of repossession was mailed to Mr. **********. This notice provided Mr. ********** with the option to purchase the vehicle for the payoff amount of $14,072.94 plus $10 daily in storage fees, and if our customer did not purchase the vehicle by September 02, 2014, we will sell the vehicle at a private auction.

      Since Mr. ********** did not purchase the vehicle, we lawfully sold the vehicle at private auction. As a result, the account has been charged off and reported as such to the Consumer Reporting Agencies (CRAs). Subsequently, the contract's deficiency balance of $10,820.94 remains due on Mr. **********'s account. We have included a copy of the explanation of calculation of deficiency letter that was mailed to him on November 16, 2018.

      Please know that Toyota Financial Services (TFS) makes every attempt to positively respond to all of our customers; however, we are required by Federal Law to report all information accurately to the Consumer Reporting Agencies (CRAs) based on our customer's payment history. As a result, we are unable to remove the adverse information.

      While we understand this may not be the response Mr. ********** was seeking, we hope for his understanding. If Mr. ********** should have any further questions, he may contact our Customer Service Center directly at (800) 874-8822, Monday through Friday.

      We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.
    • Initial Complaint

      Date:10/04/2022

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold my 2018 Toyota Yaris to Towbin Kia 10/9/20 and Toyota financial said they would send my gap insurance refund which was paid in full for 84 months. I never received my refund and reached out to Toyota financial who wrote to call their gap dept at 800-255-8713 but no 1 will call back. Vin # 3MYDLBYV4JY327496 (can't tell if the L is an I.)

      Business Response

      Date: 11/28/2022

      Consumer Response /* (2000, 6, 2022/10/11) */
      Please close case, business sent me my check. Thank you
    • Initial Complaint

      Date:09/29/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A 2018 Toyota Sienna that was leased from Toyota Financial Services was paid off in full ($20,873) on Aug 4, 2022. Upon receiving the funds via cashiers check , the title was supposed to be sent within 15 business days. After multiple calls to Toyota Financial Services over the past month, most recently Sept 29, 2022 requesting the title be processed immediately and sent via express 2-day with a tracking # confirmation, Toyota has refused to confirm that will expedite transfer of the title (blaming an outside contractor for the delay), cannot confirm when they will process the title , and now routinely says their customer service is unavailable. I am requesting: 1. Confirmation that the title has been sent via 2-day or overnight mail with confirmation of tracking # vi email 2. $300 interest payment from Toyota Financial Services to compensate for the delay and runaround from their employees . I am looking to re-sell the car , have an offer for $32,000. The $300 represents the pro rated interest. I was a client of Toyota for 15 years , paying them in excess of $90,000 during that period . Toyota account # 02; 0562; ZP561

      Business Response

      Date: 12/08/2022

      Business Response /* (1000, 5, 2022/10/04) */
      October 4, 2022
      BBB Case# XXXXXXXX
      *********** *****
      Account Number: XX-XXXX-*****

      This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mr. *********** *****, regarding his concerns with receiving his title in a timely manner.

      Our records indicate on August 30, 2022, Toyota Financial Services (TFS) approved to send the title via two-day FedEx, for Mr. *****'s 2018 Toyota Sienna. On September 02, 2022, our team submitted the request to our title vendor to have Mr. *****'s title processed and released.

      Our records reflect Mr. ***** contacted Toyota Financial Services on September 06, 2022, for an update on his title release. Mr. ***** was informed that his request is in process to be sent via two-day FedEx by our title vendor. Subsequently, Mr. ***** contacted Toyota Financial Services again on September 07, 2022, requesting to have the tracking number confirmation emailed to him. Unfortunately, this information was not readily available, and due to an inadvertent error, his title was not immediately released. Due to the delays, identified internally, Mr. *****'s title was not processed and released until September 27, 2022, and was sent via regular mail instead of two-day FedEx shipping. If the title is not received within the expected timeframe of 10-14 mailing days, Mr. ***** may contact us to discuss the appropriate next steps.

      While we regret to learn of the delays that took place with Mr. *****'s title, and his experience with our Customer Service Agents while attempting to gain an understanding of when to expect the title, unfortunately, we are unable to accommodate his request for compensation in the amount of $300 for an interest payment.

      If Mr. ***** has any further questions, he may contact our Customer Service Center directly at (800) 874-8822, Monday through Friday.

      We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.
    • Initial Complaint

      Date:09/17/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 2022 I asked to buy out a leased vehicle from Toyota and was quoted a price that included sales tax. On August 25, the transaction was processed and I was sent title for the vehicle, however I wasn't sent bill of sale or receipt indicating taxes paid as a result DMV asks me to pay sales taxes again. I asked to send me the bill but weeks passed and I haven't received anything. As a result I missed 2 weeks deadline DMV imposes to register a new purchase which involves financial penalty for me.

      Business Response

      Date: 02/24/2023

      Business Response /* (1000, 5, 2022/10/03) */
      October 3, 2022
      BBB Complaint ID#:********
      ******* ****
      Toyota Account#:*************

      This is a response to the complaint filed by ******* **** against Toyota Motor Credit Corporation (TMCC). We appreciate the opportunity to address his concerns regarding the bill of sale for his purchased lease vehicle.

      Our records reflect Mr. **** spoke with one of our team members on July 18, 2022, and informed us of his intentions to purchase his lease. During the call, we provided Mr. **** with a payoff amount of $28,187.00 which excluded sales tax and potential titling fees. We confirmed receipt of Mr. ****'s payoff funds on August 12, 2022, in the amount of $31,118.45, with an effective date of August 4, 2022. Mr. **** remitted his payoff in full, including the applicable sales tax for his residing state. Due to an inadvertent error with generating Mr. ****'s Paid in Full documents, his Bill of Sale reflecting the total amount above was not included with the title we sent to him on August 25, 2022. We sincerely apologize for this error, and any inconvenience this caused Mr. ****.

      As of the date of this response, we have generated a Bill of Sale for Mr. ****'s vehicle, reflecting the amount paid including sales tax, and will be mailing his Bill of Sale via FedEx overnight tracking number ************, with an expected delivery date of Tuesday, October 4, 2022. We are also attaching a copy of the Bill of Sale, for Mr. ****'s records.

      Again, we apologize to Mr. **** for his experience, while attempting to obtain the appropriate documents to register his vehicle, but we hope to have settled this matter amicably. If Mr. **** has any further questions, he may contact our Customer Service Center directly at **************.

      We are including Personally Identifiable Information (PII) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the PII contained in our response after submission.


      Consumer Response /* (3000, 12, 2022/11/16) */
      My account *********** was fully paid and closed in August and I currently have no relationship with Toyota Finiancial services as I never applied for a new lease or credit. However, I see that there was a credit report request made by Toyota Financial Services on November 1.
      I tried to contact Toyota Financial Services about it but nobody even tried to read and understand the question and provided totally unrelated answers.
      I am not asking to dispute the credit report. It is not about Toyota reporting any activity it is about Toyota making credit inquiries for no reason. I would like Toyota to stop making credit inquiries for no reason.
      Regards,
      *******


      Business Response /* (4000, 14, 2022/11/21) */
      November 21, 2022
      BBB Case #********
      ******* ****

      This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mr. ******* ****, regarding his concerns with an impermissible credit inquiry by Toyota Financial Services (TFS). We understand the importance in maintaining a favorable credit profile and want to thank Mr. **** for the opportunity to address his concerns.
      After a thorough review of Mr. ****'s former account with TFS, our records confirm we received a payoff check in the amount of $31,118.45 which closed his account as paid in full in August 2022. Our records reflect no further inquiries to his credit has taken place with TFS since the August 15, 2019 inquiry when he first signed the contract for the above referenced vehicle. We respectfully suggest that Mr. **** contacts the Consumer Reporting Agencies (CRAs) to inquire directly about the information reflected on his credit. We have included the CRAs contact information below.
      *********************************************************************************************************************************************************************************************************************************************************

      If Mr. **** should have any further questions regarding his closed account, he may contact our Customer Experience Center directly at **************, Monday through Friday.
      We are including Personally Identifiable Information (PII) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the PII contained in our response after submission.


      Consumer Response /* (4200, 16, 2022/11/22) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The last rebuttal is plain factually incorrect and intentionally misleading. Please see attached screenshot showing credit inquiry from Toyota Financials on November 1.



      Business Response /* (4000, 19, 2022/12/02) */
      December 2, 2022
      BBB Case #********
      ******* ****

      This is in response to the rebuttal filed against Toyota Motor Credit Corporation (TMCC) by Mr. ******* ****, regarding an unauthorized credit inquiry made by Toyota Financial Services (TFS) on or around November 1, 2022.
      Our records reflect ******* **** also filed a complaint with the Office of the Attorney General of Washington on November 29, 2022, regarding the same matter and he will receive a response via the Attorney General office, under separate cover.
      We regret any inconvenience that Mr. **** experienced regarding this matter. Our records reflect that on August 15, 2019, Mr. **** signed a lease agreement for a 2019 Toyota Tacoma 4WD with 36 payments of $271.55 due on the 15th of each month with the first payment due on August 15, 2019. Based on a review of our records, and in partnering with our Credit Dispute Research Team, we have not been able to confirm that a credit inquiry was pulled by TFS for Mr. ****'s account on or around November 1, 2022.
      However, since Mr. **** has indicated that an invalid inquiry was made, a request has been sent to the consumer reporting agencies (CRAs) to request that any such inquiry be removed. Additionally, our credit team mailed a letter to Mr. **** confirming that the request to remove the inquiry was submitted. Mr. **** may also contact the CRAs regarding the status of the request. As a courtesy, we have provided the contact information for the CRAs below.
      ******************************************************************************************************************************************************************************************************************************************************************

      We appreciate having had the opportunity to review Mr. ****'s account. Should there be any additional questions or concerns regarding the account, Mr. **** may contact our Customer Experience Center at **************.
      We are including Personally Identifiable Information (PII) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the PII contained in our response after submission.
    • Initial Complaint

      Date:09/15/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a lease with Lexus Financial services and I have taxes for the vehicle that are applied each year. I was charged earlier this year late fees and received calls from their collection agency due to their company misapplying my monthly payment which took them months to adjust and resolve. The taxes for the new vehicle were applied to the July bill and when I called their customer service, they stated that I could make my monthly payment ($557.22) and make separate payments for the taxes each month until satisfied. I made my last payment on August 23rd (before my due date) of $577.44 to cover my monthly payment and portion toward the taxes. Lexus financial applied my monthly payment incorrectly again causing late fees and another call from collections stating that I have not made a payment towards my lease. I have received late fees of $10 each from since April when there has not been one missed payment. I called to try and have this resolved with a supervisor in efforts that I could work this out with them and was told there was no supervisor available and that I would receive a call back. No one has called back and this now continues to be unresolved. Attached shows bills from June until September showing the late fees charged, the actual monthly bill, the property taxes, the misapplied payment, and also all payments that I have made on time each month.

      Business Response

      Date: 11/10/2022

      Business Response /* (1000, 5, 2022/09/22) */
      September 22, 2022
      BBB Case # XXXXXXXX
      ***** *******
      Account No. XX-XXXX-*****

      Toyota Motor Credit Corporation (TMCC) is in receipt of the complaint filed by Ms. ***** ******* regarding her concerns with misapplied payments on the above referenced account.
      On June 28, 2022, Lexus Financial Services (LFS) received a Personal Property Tax (PPT) bill from the Town of Bloomfield Tax Collector for the year 2021, in the amount of $1,020.22 (Bill# XXXXXXX), which covered the taxes on Ms. *******'s lease from October 1, 2021 through September 30, 2022. Additionally, on January 19, 2022, we received a PPT bill from the Town of Bloomfield Tax Collector for 2020 in the amount of $849.22 (Bill #XXXXXXXX), which covers the taxes from February 1, 2021 through September 30, 2021. Please know any leased vehicle titled and registered in the state of Connecticut during this timeframe are subject to these taxes.
      With respect to Ms. *******'s misapplied payment concern, our records indicate a payment correction was completed on her account. It is important for Ms. ******* to know that if LFS receives a payment prior to her due date, our system is designed to post the funds first towards her personal property taxes owed, or any outstanding miscellaneous charges, because her monthly payment was not yet due. Ms. ******* may remit her monthly payment on the due date, and then any additional funds to the property tax due to avoid a potential misallocated payment in the future.
      Currently, Ms. *******'s account reflects current with next payment due on September 25, 2022, in the amount of $557.22, and $1,000.00 remaining due for her personal property tax.
      We thank Ms. ******* for the opportunity to address her concerns and if she has any additional questions regarding her LFS account, she may contact our Customer Experience Center at (800) 874-7050, Monday through Friday.
      We are including Personally Identifiable Information (PII) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the PII contained in our response after submission
    • Initial Complaint

      Date:09/09/2022

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a financed Mazda CX-5. I recently moved to a new state and need to transfer the registration. I'm very frustrated with the experience with Mazda Financial. I sent the request to mail the title to my local DMV on August 9. On Sep 2, I went to the DMV and they said that they didn't receive the title, and also they only accept delivery with a tracking number. Then Mazda informed me that the title was returned and it was sent in regular mail which does not have a tracking number. Okay, I guess I know why it got returned. So I requested the second time, providing my FedEx account number, and emphasized that please re-send the title WITH A TRACKING NUMBER and do not send it in regular mail anymore because the DMV will not accept it. I also asked for a tracking number once the title was sent out again. I was told that no problem with it and that they will be able to provide me with a tracking number. Today, I called Mazda customer service again. I was told that the title was sent out again on Sep 7, but there is no tracking number! My FedEx account also does not show any related activity. So now the title was sent out again in regular mail and I have to wait another month for it to be returned back. It is totally a waste of my time. I'm seeking ways that Mazda Financial can confirm with me that they'll do it in the way they promise, i.e., mail the title with a tracking number and give me that tracking number.

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 5, 2022/09/15) */
      September 15, 2022
      BBB Case # XXXXXXXX
      ****** ****
      Account Number: XXXXXXXXXX

      This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Ms. ****** ****, regarding the delay of her registration documents.

      On August 9, 2022, Ms. **** contacted Mazda Financial Services (MFS) to advise she recently moved to New Jersey (NJ), and she was asked to provide a written request for the original title from the Department of Motor Vehicles (DMV). Subsequently, on August 10, 2022, MFS received the written request for the original title. MFS then mailed the title to 120 S Stockton St Trenton, NJ XXXXX, as provided in the written request, on August 15, 2022. On August 29, 2022, Ms. **** contacted MFS to obtain the status of her request and was asked to allow a bit more time. On August 30, 2022, MFS received the registration documents back as returned mail via United States Postal ******* (USPS), due to bad address, vacant and unable to forward.

      A resolution specialist for MFS promptly called Ms. **** on September 2, 2022, and due to no answer from Ms. **** a voicemail was left. Ms. **** then promptly returned our call the same day and we can confirm that she provided a Fed-Ex account number; however, due to an inadvertent internal error, her Fed-Ex account number was not used and the registration documents were again sent via USPS regular mail.

      Our records indicate on September 13, 2022, Ms. **** contacted MFS from the DMV office requesting our Federal Tax Identification number and our ********* Code in order to complete the registration. Our records indicate as of September 13, 2022, the DMV has issued a New Jersey title.

      MFS sincerely regrets any frustration Ms. **** has endured regarding her vehicle registration. If Ms. **** should have any further questions regarding her MFS account or the information provided herein, she may contact our Customer Experience Center directly at (XXX) XXX-XXXX, Monday through Friday.

      We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.


      Consumer Response /* (2000, 7, 2022/09/16) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
    • Initial Complaint

      Date:08/30/2022

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 23, 2022, I called Toyota Financial Services (TFS) to request payoff docs for the car I am currently leasing. ACCOUNT: XXXXXXGP362. The agent told me the docs will be emailed to me in the next 20 minutes. The next day the docs still haven't come and I called them again. Another agent this time said that it takes 24-48 hours. It's now been a week and I have not heard anything. In the meanwhile, Toyota dealer where I leased the car is telling me that a much easier way is to buy it from them by financing it. So it appears that TFS deliberately makes it difficult for people to simply pay off their leases, pushing them to finance the purchase with the dealer. Moreover, they require that even after I get the documents I have to use a cashier's check and mail it to some PO Box. Given that it's nearly impossible to get a hold of them about any specific matter, it's a huge risk to send a cashier's check to pay off the car. There appears to be a deliberate effort to discourage customers to pay off leases and to push them to finance with dealers.I request that TFS makes it easy for me to pay off the car per the agreement so I can receive the title.

      Business Response

      Date: 10/31/2022

      Business Response /* (1000, 5, 2022/09/14) */
      September 14, 2022
      BBB Complaint ID#: XXXXXXXX
      ***** ********
      Toyota Account#: XX-XXXX-GP362

      This is a response to the complaint filed by ***** ******** against Toyota Motor Credit Corporation (TMCC). We appreciate the opportunity to address his concerns regarding his lease payoff experience.

      Our records reflect Mr. ******** received his lease payoff quote via our Interactive Voice Response (IVR) system on August 22, 2022, which quoted $25,866,47 to purchase his vehicle (excluding sales tax), with a good through date of September 15, 2022. We later received a request from Mr. ******** to forward the direct sale documents to his email for him to complete the lease purchase. Our records reflect the required direct sale documents were sent to his email address on file on August 30, 2022. In the meantime, we received a payoff check from Mr. ******** for $27,884.05, to be applied to his account. We are currently in the process of allocating Mr. ********'s funds to his account, and will appropriately close his account and release the title to him.

      We apologize to Mr. ******** for the overall experience he endured while attempting to obtain the lease purchase documents on his account, and we appreciate his feedback with respect to implementing an easier process for our customers.

      If Mr. ******** has any further questions, he may contact our Customer Service Center directly at X-XXX-XXX-XXXX.

      We are including Personally Identifiable Information (PII) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the PII contained in our response after submission.


      Consumer Response /* (2000, 7, 2022/09/15) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Thank you for your response. I look forward to receiving the title.
      Regards,
      *****
    • Initial Complaint

      Date:08/29/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account Name: TOYOTA MTRAccount Number: XXXXXK****Date Opened: 09/10/2016Balance: $0.00High Credit: $18,495.00-I'm absolutely appalled that you would continue to report this auto account that does NOT belong to me. Why do you keep reporting this unknown account with the credit bureaus? I've already asked the bureaus to please remove this account ever since December 22, 2021, last year. It's been 8 months now and yet I HAVENT RECEIVED ANY RESPONSE FROM THE BUREAUS. This account number does not belong to me. I only have one account with you, TOYOTA MOTOR CREDIT and my account with you was reportedly OPENED on MAY 24, 2016. But, I am so confused and disappointed because Its been 8 months now, and yet this account still on my credit report even though the reported date open of this fraudulent account was on September 10, 2016? I absolutely had no idea about this account. The status update date shows that this UNKNOWN account wasn't even investigated, yet it is still here. Meaning its either you did not respond to the bureaus or the bureaus failed to conduct an investigation to this fraudulent account. Its been over 30 days now since the investigation started. This is a violation of FCRA. According to the FCRA, the credit bureaus should only take 30 days to complete the investigation, well ITS BEEN 8 MONTHS NOW, AUGUST 29, 2022. PLEASE, I AM REQUESTING THAT YOU RMEOVE THIS ACCOUNT NOW ON MY CREDIT REPORT. PLEASE NOTIFY THE BUREAUS, REMOVE THIS ACCOUNT NOW. I have attached a screenshot of this account. Please remove this account.

      Business Response

      Date: 11/04/2022

      Business Response /* (1000, 5, 2022/09/13) */
      September 13, 2022
      BBB Complaint ID#: XXXXXXXX
      ****** ****** *******
      Toyota Account#: XX-XXXX-KA398

      This is a response to the complaint filed by ****** ****** ******* against Toyota Motor Corporation (TMCC). We appreciate the opportunity to address his concerns regarding the validity of his account and claims that he does not have an account with TMCC.

      Our records reflect we previously provided Mr. ******* with a response to his complaint, via Better Bureau Business (BBB) case#: XXXXXXXX, filed on May 4, 2022 regarding the same concerns. In Mr. *******'s previous BBB complaint, he disputed the reporting of the referenced account on his tradeline. According to our findings, we confirmed that the tradeline was being reported accurately on Mr. *******'s profile, based on the conclusion of a full Fraud/ID Theft investigation. We have attached a copy of the BBB response we provided to Mr. ******* for his records.

      In addition, we also show Mr. ******* has recently filed a separate complaint with the Consumer Financial Protection Bureau (CFPB) on August 30, 2022, regarding this matter. Please know, a separate response will be provided to Mr. ******* via the CFPB, as it relates to our investigation.

      If Mr. ******* should happen to have any further questions regarding his claims, he may contact our Customer Service Center directly at X-XXX-XXX-XXXX.

      We are including Personally Identifiable Information (PII) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the PII contained in our response after submission.
    • Initial Complaint

      Date:08/19/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I purchased a 2015 Toyota Prius in 2016 while living in Sioux Falls, SD and financed it through Toyota Finance corporation. We have since paid off the loan completely as of 2/18/2021 (see attachment lien paid off). The lien was supposed to be released to allow the SD DMV send us the official title for the car. This was never completed. Per talking with the SD DMV and using their online resources the lien is still present on the title (see 2nd attachment). Nothing has been communicated with the DMV since initial contact in 2016. My wife and I moved to HI as a (Permanent Change of Station) PCS for the US Army in 2016. We are now moving back to the mainland for another PCS for the Army. Toyota reports they released the lien 2/24/21, but say they are unable to supply any documentation or proof of this. They are also state they are unable to release a lien a second time. They can send us files to forward onto the SD DMV to remove the lien, however. The SD DMV reports per their agreement the lien must be released electronically by Toyota to have the lien removed and the title released. Any letter requesting release of the lien or a loan paid in full letter will not be enough to get the lien removed. My wife and I would just like Toyota to release the lien on our vehicle, that has now been paid off for more than a year, allowing the SD DMV to release, print, and send the Title to us at our current address. The address the DMV has on file for the title was never updated after our move in 2016. Toyota has not contacted the SD DMV at all or provided any update since initial lien on the title was placed as part of the purchase agreement. We will be unable to ship our car back to the mainland without this getting resolved.

      Business Response

      Date: 11/03/2022

      Business Response /* (1000, 10, 2022/09/13) */
      September 13, 2022
      BBB Complaint ID#:XXXXXXXX
      ******** ******
      Toyota Account#:XXX-XXXXXXX

      This is a response to the complaint filed by ******** ****** against Toyota Motor Credit Corporation (TMCC). We appreciate the opportunity to address his concerns regarding the lien release for his vehicle.

      First and foremost, we want to thank Mr. ****** for his dedicated time in serving as an active member in the U.S. Army. We also apologize for the customer experience Mr. ****** has endured while attempting to address his title concerns with our team members.

      Our records confirm, we mailed Mr. ****** a paid in full notice to his address on file on February 24, 2021, stating his account has been closed since February 18, 2021. It is important to know, for vehicles titled in the state of South Dakota, TMCC does not hold the original title. In our paid in full notice, we informed Mr. ****** that we will be electronically releasing the lien with the South Dakota Division of Motor Vehicles (SD DMV). Unfortunately, the lien was not successfully removed at that time.

      To resolve this matter, we have requested to electronically release our lien with the SD DMV on August 2, 2022. Please know, the lien release indicates that Toyota Motor Credit Corporation (TMCC) no longer has security interest in Mr. ******' vehicle. We confirmed Mr. ****** title has been updated with the SD DMV as of August 4, 2022. We ask Mr. ****** to continue to work with the local SD DMV office to complete any additional steps required to obtain his title.

      Again, we apologize for any inconvenience this may have caused Mr. ****** and his family, and we hope to have settled this matter amicably. If Mr. ****** has any further questions, he may contact our Customer ******* Center directly at X-XXX-XXX-XXXX.

      We are including Personally Identifiable Information (PII) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the PII contained in our response after submission.
    • Initial Complaint

      Date:08/11/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a 2022 Toyota Camry leased with Toyota Financial Services, and it was in an accident and was a total loss. Account number XXXXXXCY315 ***** and *************.Our insurance company overpaid the final payoff amount (payment was paid July 20th 2022) due to the cars value and due to our large down payment we had equity in the car, the equity amount is approximately $7000 dollars. This money is owed to us, and should have already been paid.I have received the run around, been lied to, and to this date still have not received an answer on where our check is, or even when we can expect payment. Toyota Financial Services cannot even confirm they have received payment, which my insurance company has proof they made payment, and to the correct address.Please note, my insurance company told me Toyota Financial Services is the most difficult lender they deal with regarding payoffs. My agent confirmed he provided proof of payment to Toyota Financial Services.We have been counting on this money, and really need our funds. I am currently disabled due to a heart attack, and these funds would really help us. Can you please help?

      Business Response

      Date: 09/28/2022

      Business Response /* (1000, 5, 2022/08/16) */
      August 16, 2022
      BBB Case # XXXXXXXX
      **** ******
      Account Number: XXX-XXXCY315

      This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mr. **** ******, regarding his insurance loss payoff and concerns with a refund delay.
      After a thorough review of Mr. ******'s account, we confirmed Toyota Financial Services (TFS) received notification of a total loss for Mr. ******'s 2022 Toyota Camry on July 6, 2022. The reported date of loss for Mr. ******'s vehicle was June 8, 2022.
      Our records reflect that Mr. ******'s insurance company, Progressive, remitted check number XXXXXXXXX in the amount of $35,788.84, dated July 20, 2022, to our payoff address in Cedar Rapids, IA; however, the insurance carrier failed to list Mr. ******'s above referenced account number. As a result, the payoff funds were not immediately processed or posted to Mr. ******'s account, and subsequently caused an inadvertent delay in processing the closure and surplus refund on Mr. ******'s account.
      As of August 12, 2022, our records show the insurance settlement, in the amount of $35,788.84, has been applied to Mr. ******'s account, creating a surplus in the amount of $7,592.62 due to Mr. ******. We ask that Mr. ****** allows the appropriate mailing time of 7-10 business days to receive his refund.
      If Mr. ****** should have any further questions, he may contact our Customer Service Center directly at 800- 874- 8822, Monday through Friday, 8am-8pm.
      We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.