Business Profile

Auto Financing

Toyota Motor Credit Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

This profile includes complaints for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

875 total complaints in the last 3 years.
292 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October 2024 I moved from ********** to ******. This move required that my 2021 Toyota RAV4 Prime be registered in ******. On November 1, 2024 I mailed the Oregon DMV required title and registration request paperwork to Toyota (security interest holder/lessor). I confirmed that Toyota subsequently requested a copy of the title from California DMV which California DMV stated was mailed to Toyota on or about November 12, 2024. I contacted Toyota four times between November 12, 2024 and February 25, 2025 to get an update on the title and was told it was being processed and could take up to 90 days (i.e.- February 13, 2025). I called Toyota on February 25, 2025 and explained my temporary registration was going to expire on March 9, 2025 and Oregon DMV still does not have the title. At that time I was informed by Toyota that they do not have the title and would put in another request to California ***. I asked Toyota if they were going to arrange for me to have rental car when my temporary registration expires and was told that would have to be decided by a "supervisor". It has now been 6 days and several more attempts to speak to a Toyota Financial Services supervisor without success. I am now seeking BBB assistance in contacting Toyota Financial Services to resolve this matter. Please note that I am continuing to make my monthly car payments on my 2021 RAV4 Prime to Toyota. Of course after March 8th if the title is not received and processed by Oregon DMV (which is highly unlikely) I will be paying for a car that I am unable to use. Your assistance would be greatly appreciated.
Business Response
Date: 03/11/2025
March 11, 2025

BBB Case: ********
Contact Name: *** ****
Account Number: **********

The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding *** Thuns request for assistance with the above-referenced TFS vehicle account.

We thank our customer for bringing their account concerns to our attention.

Our records reflect that *** did not receive the title from the California Department of Motor Vehicles (CA DMV) from the original request in the effort to support our customer with a state-to-state transfer from ********** to ******. TFS is pending to receive a duplicate title from the CA DMV. Once the title is received and processed, TFS will forward the title to the Oregon Department of Motor Vehicles (OR DMV) so that the transfer process can be completed.

We understand this has been an ongoing and time-consuming process for our customer; therefore, the Title Resolution team has partnered with the OR *** directly to support our customer in being able to obtain an additional temporary registration due to the status of the pending title. *** has contacted *** **** directly and will continue to follow up with our customer directly to ensure our customer is supported and a resolution is reached.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.
Customer Answer
Date: 03/15/2025
I am rejecting this response because: Toyota's response does not accurately reflect the efforts I made over the last 4-months to seek clarity on where my vehicle title was. Specifically, I contacted Toyota Financial Services (TFS) on 12.11.24 and 1.22.25 advising TFS that CA DMV had informed me that they had printed and mailed the title to Toyota on 11.12.24. Regardless of this information, *** refused to research the matter, and told me that it could take up to 90 days to process and that I should check back after 2.13.25. On 2.25.25 I contacted TFS again to let them know that OR DMV had not received the title and that my temporary Oregon car registration was going to expire on 3.09.25, after which I would not be able to use my vehicle until the OR DMV receives and processes the title from TFS. Had TFS simply contacted CA DMV on 12.11.24, after I had brought to their attention that CA DMV indicated they had mailed the title to TFS, they would have realized that my vehicle title had either been lost in the mail or mishandled by TFS. Because TFS did not contact CA DMV in a timely manner it resulted in my temporary Oregon car registration expiring. None of this should have happened IF any of the *** representatives I had spoken with on 11.26.24, 12.22.24, 1.22.25, 2.25.25, 2.26.25, 2.27.25, 3.3.25, 3.4.25, or 3.6.25 had taken ownership of this issue and escalated this matter (as I requested) to the "right level" TFS manager to review and take the appropriate action. It is my understanding that *** has phone records of all of my calls should BBB seek to confirm any of the statements I have made. Note TFS issued multiple case numbers on this matter for additional reference: #*********, #*********, *********.
Business Response
Date: 03/20/2025
March 20, 2025

BBB Case: ********
Contact Name: *** ****
Account Number: **********

The ***************** of Toyota Financial Services (TFS) is in receipt of the follow up complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding *** Thuns request for assistance with the above-referenced TFS vehicle account.

From our response dated March 11, 2025, Our records reflect that *** did not receive the title from the California Department of Motor Vehicles (CA DMV) from the original request in the effort to support our customer with a state-to-state transfer from ********** to ******. TFS is pending to receive a duplicate title from the CA DMV. Once the title is received and processed, TFS will forward the title to the Oregon Department of Motor Vehicles (OR DMV) so that the transfer process can be completed.

Additionally,also from our response on March 11, 2025, We understand this has been an ongoing and time-consuming process for our customer; therefore, the Title Resolution team has partnered with the OR *** directly to support our customer in being able to obtain an additional temporary registration due to the status of the pending title. *** has contacted *** **** directly and will continue to follow up with our customer directly to ensure our customer is supported and a resolution is reached.

In our ongoing efforts to support our customer, the Title Resolution team partnered with the OR *** to ensure an additional temporary registration could be issued while pending to receive the duplicate title from the CA DMV. The **************** has confirmed that *** **** successfully obtained an additional temporary registration from the OR DMV valid through June 5, 2025, as of March 14, 2025.TFS has also continued to follow up with the customer directly on March ******, March 13, 2025, and March 14, 2025, to ensure our customer has been updated and supported. The Title Resolution team continues to monitor the account to ensure *** receives the title from the CA DMV.

Lastly, *** has personally thanked *** **** for bringing these matters to our attention. We understand our customers rely on the companies they do business with to provide support;therefore, our team members are trained to the highest standards. We have provided the necessary feedback to the appropriate management teams. Weve also sent a token of our appreciation under separate cover to the customer directly.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.
Customer Answer
Date: 03/29/2025
I am rejecting this response because: The matter has not been resolved as I am still waiting on my car plates and registration from Oregon DMV. It is my understanding that Toyota received my car title from California DMV and forwarded it to Oregon DMV. Please know that I requested TFS forward the title to me (not Oregon DMV) on multiple occasions as I was told by Oregon DMV that doing so would allow me to take the title to my local OR ********** to obtain my plates and registration THE SAME DAY. Now I must wait for the Oregon DMV headquarters to process the title, which I am told could take another 3 weeks. I would not consider Toyota's handling of this matter as good customer service. I would ask that BBB keep this case open until obtaining confirmation from me that I have received my car plates and registration. Thank you.
Initial Complaint
Date:03/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I traded in my 2021 ******* last month, beginning of the month. I am owed $323 from the cancelled gap insurance, and was told I would be recieving a check from *** within a few weeks. Flash forward to almost a month later, still waiting. When calling Toyota Financial Services on Feb 17th, I was told by their warranty **** that they cut TFS a check for my money, and to speak to them. Upon speaking to them, I was told it could take up to a month to recieve the $323. I want my refund from the gap insurance ASAP. It should not take a month to have a check mailed! My TFS account number is: **********
Business Response
Date: 03/04/2025
March 4, 2025

BBB Case#********
Contact Name: **** ********
Account Number: **********

The **************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS by **** ******** regarding a ************* refund on her above referenced account.

First and foremost, we would like to extend our sincerest apologies for delay in issuing the refund check. Our records indicate on February 20, 2025, TMCC/TFS received a check for $****** from the GAP Administrator. Since the account is now reflected as paid in full, TMCC/*** has initiated a refund check for $ ****** which will be mailed to Ms. ******** at the address on file in the next 3-5 business days.

TMCC strives for excellence in customer satisfaction, and we apologize for delay in processing the refund check. If Ms. ******** has any further questions, she may contact our ******************** directly at **************, Monday through Friday.

Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****,***, and their securitization affiliates.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
Initial Complaint
Date:03/01/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB Subject: Formal Complaint Against Toyota Motor Credit Corporation for Negligence in Credit Reporting Dear *********** am writing to file a formal complaint against Toyota Motor Credit Corporation regarding their mishandling of a loan I co-signed for my daughter, [Your Daughters Name]. Due to their negligence in notifying me about a missed final payment on this loan, my credit score has been unfairly damaged, despite my immediate efforts to resolve the issue once I was informed through a third-party service.Toyota Motor Credit failed to notify me, as the co-signer, that the final payment on the loan had been missed. As a result, I only learned of the delinquency through a CreditWise notification, which was both shocking and deeply concerning. As soon as I became aware of the situation, I promptly paid the outstanding balance in full. However, despite my immediate action, the missed payment has caused significant damage to my ************************* a co-signer, I had every right to be informed of any payment issues in a timely manner, and Toyota Motor Credits failure to communicate this to me is inexcusable. This lack of responsibility on their part has resulted in harm to my creditworthiness, and they have refused to correct the issue despite my efforts to resolve it.I have consulted legal counsel and am currently in the process of hiring a lawyer to pursue this matter further if necessary. My request is simple: I want Toyota Motor Credit to rectify the situation by correcting the erroneous negative **** on my credit report. This matter has caused me significant distress and has unfairly damaged my financial standing.I would greatly appreciate your intervention in this matter to ensure that Toyota Motor Credit is held accountable for their failure to properly notify me and for the unjust harm done to my credit.Thank you for your attention to this complaint. I look forward to your assistance in resolving this issue promptly.Sincerely,**** ********
Business Response
Date: 03/05/2025
March 5, 2025
BBB Case # ********
**** ********
Account # **********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by **** ********.

First and foremost, TFS would like to thank Mr. ******** for bringing his concerns to our attention.

Mr. ********* complaint stated that he believed that his TFS account was being incorrectly reported on his credit profile but did not indicate what information was reporting incorrectly.

After a thorough review of Mr. ********* account, we discovered his account is reflecting accurately based on his payment history and is reflected on tradelines currently being reported by the Credit ****************** (CRAs).

Unfortunately, we are unable to accommodate Mr. ********* request to remove the negative information that was reported, as we are required to report accurate information to the CRAs.

Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Mr. ******** for bringing this matter to TFSs attention. *************** should have any further questions, he may contact our *********************** at **************, Monday through Friday.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

Customer Answer
Date: 03/05/2025
I am rejecting this response because:
Subject: Credit Reporting Discrepancy and Lack of Notification

Dear Toyota Motor Credit Corporation,/ Better Business Bureau

I am writing to express my concern and dissatisfaction regarding a recent issue with my credit report. As a co-signer on my daughter, ******* *********, account, I was not notified that she was 60 days late on her payments. Under the Fair Credit Reporting Act (FCRA), debt collectors are required to attempt to contact consumers about overdue debts before reporting them to credit reporting agencies, using methods such as phone calls, mail, or email.

However, I did not receive any form of communication from Toyota Motor Credit about this delinquency, despite the fact that I have confirmed with your representatives that my contact informationincluding address, phone number, and emailwas correct and on file. The failure to notify me has caused significant and unnecessary damage to my credit report.

I respectfully request that you investigate this matter and take the necessary steps to correct the impact this has had on my credit report. Additionally, I expect clarification on why I was not notified in accordance with the Fair Credit Reporting Act requirements.

I look forward to your prompt response and resolution of this issue.

Sincerely,
**** ********

Business Response
Date: 03/10/2025
March 07, 2025
BBB Case # ********
**** ********
TFS Account # **********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC)by **** ********.

First and foremost, TFS would like to thank Mr. ******** for bringing his concerns to our attention.
After a thorough review of Mr. ********* account, we have concluded that the credit markers reported in April 2024 and May 2024 are valid.

Our records indicate we attempted to contact Mr. ******** via his phone number of record,several times between April 4, 2024, and May 6, 2024, prior to us reporting any derogatory information against his tradeline. We were unsuccessful in our attempts to reach him.

Our records show that Mr. ******** contacted our customer service department on May 13, ******* make a payoff payment in the amount of $462.14 and on June ******* to request a removal of credit markers as a courtesy. Unfortunately, we are unable to accommodate Mr. ********* request to remove the information we reported as we are required to report accurate information to the *****

Please know TFS strives for excellence in customer satisfaction, and we appreciate Mr. ******** for bringing this matter to **** attention. If Mr. ******** should have any further questions, he may contact our *********************** at **************, Monday through Friday.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
Customer Answer
Date: 03/17/2025
I am rejecting this response because: You never contacted or attempted or left a message. As soon as I found out with a credit alert I contacted you and paid off the vehicle this was the very last payment on the vehicle. You had my contact info and yet did not try and contact me my number ************ has been the same for 20+ years. I cant believe you would do a co-signer this way as soon as I found out I paid you off 20+ years of perfect credit messed up because TFS couldnt call a second number.
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to formally dispute a fraudulent account that has been reported under my name by Toyota Financial Services. I have never opened an account or financed a vehicle through Toyota Financial Services, and I have no association with this company. Despite my attempts to contact them to resolve this issue, they have failed to take any corrective action.This fraudulent account is unjustly affecting my credit and financial standing. I am requesting that Toyota Financial Services provide documented proof verifying that I authorized this account. If they are unable to provide such evidence, they must immediately remove this fraudulent account from collections and cease reporting this inaccurate information to the credit bureaus.I have also reported this matter to the credit bureaus and will consider further legal action if necessary. I request the BBBs assistance in ensuring that Toyota Financial Services properly investigates this matter and removes the fraudulent account from my record.Please provide me with updates regarding this dispute. I appreciate your prompt attention to this urgent ************ or mail is better for communications
Business Response
Date: 03/05/2025
March 4, 2025
BBB Case # ********
****** *******
Account # *****************

This is in response to the complaint filed against TFS Financial Services (TFS) by ****** *******.

First and foremost, TFS would like to thank Mr. ******* for bringing his concerns to our attention. After a thorough review of Mr. ******* account, we have determined that are reporting Mr. ******* account to the ********************** ****************** (CRAs) that is consistent with our records.

Unfortunately, we are unable to accommodate Mr. ******* request to remove the tradeline for his account, as we are required to report accurate information to the CRAs.

If Mr. ******* should have any further questions, he may contact our *********************** at **************, Monday through Friday.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

Customer Answer
Date: 03/05/2025
I am rejecting this response because: Dear Better Business Bureau,
I am rejecting TFS Financial Services (TFS) response as they have failed to address the fraudulent nature of this account. *** is inaccurately reporting this tradeline to the Credit ****************** (CRAs) in violation of both federal and Utah state laws.
Under the Fair Credit Reporting Act (FCRA) 15 U.S. Code 1681s-2(a)(1)(A), furnishers are required to report accurate information. I have provided evidence that this account is fraudulent and identity theft. However, TFS has failed to validate the debt, which is a direct violation of 15 U.S. Code 1692g(b). Furthermore, Utah law under Utah Code 70C-7-107 requires creditors to provide written validation upon request, which TFS has neglected to do.
By refusing to remove this fraudulent account, TFS is in clear violation of these consumer protection laws. If this matter is not resolved within 30 days, I will escalate my complaint to the Consumer Financial ***************** (CFPB), the Utah State Attorney General, and the ************************ (***). Additionally, I will pursue legal action if necessary to ensure my consumer rights are protected.
I demand that TFS immediately delete this fraudulent tradeline from my credit report and confirm its removal in writing.
Business Response
Date: 03/07/2025
March 06, 2025
BBB Case # ********
****** *******
Account # **********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ****** *******. Our response remains the same.
We have researched our records and have determined that the information reflected in our records is correct and we are reporting *********** account to the ********************** ****************** (CRAs) in a manner that is consistent with our records.
Unfortunately, we are unable to accommodate Mr. ******** request to remove the information we reported as we are required to report accurate information to the CRAs.
Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Mr. ******* for bringing this matter to TFSs attention. ************** should have any further questions, he may contact our *********************** at **************, Monday through Friday.
We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
Customer Answer
Date: 03/07/2025
I am rejecting this response because: Dear Better Business Bureau,
I am formally rejecting Toyota Motor Credit Corporations (TMCC) response regarding the fraudulent account they have wrongly attributed to me. I have never had an account with *********************************************, and this account is fraudulent. Despite providing substantial proof, including a police report and an identity theft affidavit, Toyota Financial has continued to report this false information, which is a direct violation of the Fair Credit Reporting Act (FCRA), specifically 15 U.S.C. 1681s-2(a)which mandates the accurate reporting of consumer information.
Additionally, Toyota Financial has failed to provide any proof of my authorization or signature on this alleged account, despite multiple requests. Their refusal to furnish evidence further violates my rights under the **** (15 U.S.C. 1681i(a)), which requires furnishers to conduct a proper investigation when a consumer disputes inaccurate information.
This is not a requestit is a formal demand. I expect this fraudulent account to be removed from my credit report within 15 days, or I will escalate this matter by filing complaints with the Consumer Financial ***************** (CFPB), my states ************************* and other relevant authorities. I also ask for BBBs assistance in holding Toyota Financial accountable for these violations.
I urge immediate corrective action to prevent further legal consequences. Please confirm receipt and next steps.
Initial Complaint
Date:02/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Returned a car to the dealership around January of 2024. Received a letter on January 13, 2025 informing me I am owed a check for $921.83 for warranty purchase that was issued on September 10, 2024. This letter was the only communication I received that I am owed money. Ive contacted the number given on the letter and was told to speak to the bank, and the bank does not have contact information. I need my money. Its been over a year.
Business Response
Date: 03/06/2025
March 6, 2025

BBB Case: ********
Contact Name: ******* *****
Account Number: **********

The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding *************** request for assistance with the above-referenced TFS vehicle account.

We thank our customer for bringing their account concerns to our attention. *** would like to properly address their request, and we appreciate their patience while we have reviewed your account.

Our records reflect that on January 13, 2025, TFS notified our customer via mail that funds in the amount of $921.83 (check # ********) had not yet cleared our bank.

The funds were escheated due to the check not being cashed; however, TFS is in the process of reclaiming the funds so that the funds can be issued to our customer. The funds will be expedited to our customer via ***** once they become available.

Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.
Initial Complaint
Date:02/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Toyota will not correct billing problem. I *** the company nothing. In fact they owe me.
Business Response
Date: 03/04/2025
March 04, 2025
BBB Case 22999532
******** *****
Account Number: **********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ******** *****, regarding her recent payments and loan balance on the above referenced account. First and foremost, we would like to extend our sincerest apologies for any frustration Ms. ***** endured when contacting our customer care center regarding her TFS loan balance.

Our records reflect on December 28, 2024, Ms. ***** signed a contract for the purchase of a 2025 Toyota RAV4, with seventy-one payments of $768.27 due on the 27th of each month. By signing this contract, she agreed to the terms and conditions which include liability to repay the loan in accordance with the payment schedule, interest rates, optional products, and the length of the term.

After conducting a thorough investigation of Ms. ****** payment history, **** has confirmed the accuracy on Ms. ***** outstanding balance. Below is a detailed breakdown of her payment history:

Initial principal Loan Balance: $42,445.51

Payment 1: $24,999.999 remitted on January 24, 2025. Interest paid $287.29. Amount applied to principal: $24,712.70.
Payment 2: $12, 810.19, remitted on January 27, 2025, principal only payment.
Payment 3: $20,064.04, remitted on January 27, 2025, but returned unpaid by her bank on January *******.
Payment 4: $4,935.95, remitted on January *******, but also returned unpaid on January *******.
Payment 5: $3,795.00, credited as a *************** Agreement refund.

As a result of these transactions, the remaining outstanding loan balance is $1, 127.62 (subjected to a daily interest accrual). Pursuant to the contractual agreement,Ms. ***** remains responsible for satisfying the remaining balance. We encourage Ms. ***** to review the attached documents, which includes a detailed breakdown of her transaction history and a copy of TFS contract for reference.

We realize this may not be the response that she desired, but we hope our above reply has resolved this matter amicably.

Please know that Toyota Financial Services strives for excellence in customer satisfaction, and we hope the explanation provided is helpful. If Ms. ***** has any further questions regarding her account status, she may contact our **************** at **************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****,***, and their securitization affiliate.
Customer Answer
Date: 03/05/2025
I am rejecting this response because: I have attached 2 documents with my reject Toyota's response.
Business Response
Date: 03/11/2025

March 11, 2025
BBB Case 22999532
******** *****
Account Number: **********

********************** (TMCC) and Toyota Financial Services (TFS) are in receipt of the rebuttal filed by ******** *****, regarding her recent payments and loan balance on the above referenced account. We regret to learn she was dissatisfied with our previous response; however, based on our review on her account, our position remains the same.

As indicated in our previous response, on December 28, 2024, Ms. ***** signed a contract for the purchase of a 2025 Toyota RAV4 with seventy-one payments of $768.27 due on the 27th of each month. By signing this contract, she agreed to the terms and conditions which include liability to repay the loan in accordance with the payment schedule, interest rates, optional products, and the length of the term. Due to these terms, *** is unable to modify sales tax collected at the dealership. Furthermore, the initial principal balance includes any down payment collected at the dealership.

Additionally,please note that there is no ***** period to avoid interest charges under a simple interest contract and finance charges are calculated base on the unpaid principal balance on the contract. As each payment is made, the payment amount is applied toward the finance charges that have accrued since the last payment was received.

Below is a detailed breakdown of her payment history:

Initial Principal Loan Balance: $42,445.51

Payment 1: $24,999.99 remitted on January 24, 2025.

Interest paid $287.29.

Amount applied to principal: $24,712.70.

Payment 2: $12, 810.19, remitted on January 27, 2025, principal only payment.

Payment 3: $3,795.00, credited as a *************** Agreement refund.

Outstanding Balance Calculation

$42,445.51 (Initial Loan Balance) -$41,317.89 (Total Amount in payments) =$1,127.62 (Remaining Principal Loan Balance)

This outstanding balance $1, 127.62 is subjected to a daily interest accrual.

Please know that Toyota Financial Services strives for excellence in customer satisfaction, and we hope the explanation provided is helpful. If Ms. ***** has any further questions regarding her account status, she may contact our **************** at **************.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****,***, and their securitization affiliate.
Initial Complaint
Date:02/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: TOYOTA MTR ACCT #: ***************** ***: $68,942 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Business Response
Date: 03/03/2025
February 28, 2025
BBB Case # ********
******* *****
Account # **********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ******* *****.

First and foremost, TFS would like to thank Mr. ***** for bringing their concerns to our attention.

Mr. *****s complaint stated that they believed their *** account was being incorrectly reported on their credit profile. After a thorough review of Mr. *****s account, we discovered the reporting data that is being furnished to the Credit ****************** (CRAs) by *** is accurate.

Unfortunately, we are unable to accommodate Mr. *****s request to remove the negative information that was reported as we are required to report accurate information to the ****.

Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Mr. ***** for bringing this matter to TFSs attention. If Mr. ***** should have any further questions, they may contact our *********************** at **************, Monday through Friday.

We may include Personally Identifiable Information (***)as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
Initial Complaint
Date:02/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THIS COMPANY IS UNLAWFULLY REPORTING ON MY CREDIT ACCOUNT. THEY HAVE REPORTED AN ACCOUNT THAT I HAVENT AUTHORIZED AND THEY WILL NOT RESPOND TO MY MESSAGES, GIVE ME A COPY OF THE CONTRACT, OR TELL ME WHO IS INDEED RESPONSIBLE FOR OPENING THIS ACCOUNT UNDER MY NAME, THEY KEEP GIVING ME THE RUN-AROUND EVERY TIME I CALL THEM TO GET ANSWERS. They also violated my rights under 15 U.S.C 1681 Section 604 A Section 2:The law clearly states a consumer reporting agency cannot furnish a account without my written instructions I havent given these accounts written permission to furnish these accounts on my ********************** report
Business Response
Date: 03/04/2025
March 03, 2025
BBB Case # ********
De **** ********
Account # **********

This is in response to the complaint filed against TFS Financial Services (TFS) by De ***** ********.

First and foremost, TFS would like to thank Mr. ******** for bringing his concerns to our attention. After a thorough review of Mr. ********* account, we have determined that are reporting Mr. ********* account to the ********************** ****************** (CRAs) that is consistent with our records.

Unfortunately,we are unable to accommodate Mr. ********* request to remove the tradeline for his account, as we are required to report accurate information to the ****.

If Mr. ******** should have any further questions, he may contact our *********************** at **************, Monday through Friday.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
Initial Complaint
Date:02/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** ****** UMAR, ESTATE Office of the Executor ******, ****************, *** NON-DOMESTIC February 22, 2025 To:Attorney General **** ***** And To:Better Business Bureau Subject: Final Demand for Compliance Cease and Desist ********************** Debt Reporting by Toyota Motor Credit Corporation Dear **** ***** and BBB,I represent the Estate of ******** **** as Executor. This letter serves to formally notify you of Toyota Motor Credit Corporations blatant disregard for our valid cease and desist order, and to demand immediate intervention.On December 12, 2024, Toyota acknowledged our demand to cease all communications regarding the alleged debt. Despite this, on February 12, 2025, Toyota sent a letter claiming that a debt is owedwithout any prior request for further correspondence. This violation of our cease and desist order is unacceptable.Furthermore, Toyota sold the alleged debt to ***. I have attached a notice from *** confirming the debt sale. In addition, the *** has accepted Forms 1099-A, 1099-B, and 1099-OID for both Toyota and TSI, proving that Toyota no longer holds any valid interest in this alleged debt.Toyotas continued attempts to collect on this debt are fraudulent and violate federal law, including provisions of the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. Their actions not only ignore our clear demand to cease communication but also cause further harm to the estates financial and reputational standing.I hereby demand that Toyota Motor Credit Corporation immediately: 1. Cease all further communications regarding the alleged debt. 2. Correct any and all fraudulent and inaccurate credit reporting related to this matter. 3. Provide written confirmation of compliance within 10 business days from the date of this letter.Failure to meet these demands within the specified timeframe will leave me with no alternative but to file a lawsuit in the **** District Court, and punitive damages.
Business Response
Date: 02/26/2025
February 226, 2025
BBB Case # ********
******** ****** UMAR ESTATE
Account # **********

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ******** ****** Umar Estate.

First, TFS would like to thank ******** ****** ************ for bringing his concerns to our attention.

We have previously researched our records and have determined that the information reflected in our records is correct and we are reporting Mr. ***** account to the ********************** reporting agencies in a manner that is consistent with our records and the Charge-off balance is still collectable.

Unfortunately, we did receive the communication to cease and desist communication from Mr. ***** but Toyota Motor Credit Corporation (TMCC) is required to by law to respond to all direct disputes.

Please know TFS strives for excellence in customer satisfaction, and we appreciate ********** of ******** ****** Umar for bringing this matter to **** attention. If ********** of ******** ****** Umar should have any further questions, he may contact our *********************** at *************** Monday through Friday.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer.We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
Initial Complaint
Date:02/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This Business have not respond to my identity being stolen and this has been on credit report
Business Response
Date: 02/26/2025
February 26, 2025
BBB Case#********
***** ******

This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mr. ***** ****** regarding his claims of identity theft and credit reporting.

Based on the information provided, we are unable to verify an active Toyota Financial Services associated with Mr. ******* However, we would like to properly address his concerns. We ask that Mr. ****** provides additional information (such as an account number, social security number, or vehicle identification number)which can be used to identify his TFS loan. If Mr. ******* concerns are not based on a Toyota Financial Services account, we ask that he refer this complaint to the appropriate business for review/response.

TMCC strives for excellence in its customer satisfaction; we recognize that this is not the resolution Mr. ****** was seeking but hope that it provides adequate explanation of the resolution available. If Mr. ****** should have any further questions, he may contact our *********************** directly at *************, Monday through Friday.

Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****,***, and their securitization affiliates.

We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Toyota Motor Credit Corporation is NOT a BBB Accredited Business.