Complaints

This profile includes complaints for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Toyota Motor Credit Corporation

  6565 Headquarters Drive, W2-5A Plano, TX 75024-5965

• 

  Toyota Motor Credit Corporation

  4 Gatehall Dr Parsippany, NJ 07054

• 

  Toyota Financial Services

  500 Kehoe Boulevard Wheaton, IL 60187

• 

  Toyota Financial Services

  P.O. Box 5855 Carol Stream, IL 60197

• 

  Toyota Financial Services

  PO Box 9550 Cedar Rapids, IA 52409

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with TOYOTA FINANCIAL SER.According to my records, I called the Toyota Financial Department on November 25, 2024. The agent informed me that if I paid $387.34 on that day, I would be offered a three-month payment plan. I was also told that this would avoid my account being charged off.I made sure to clarify with the agent several times, making sure that the terms he had stated to me were correct. The agent confirmed that the information stated was accurate. The agent did not give me any specific date to make the payments. I have been told I had a three-month period to pay the balance remaining on the account.

  Business Response

  Date: 02/26/2025

  February 26, 2025
  BBB Case # ********
  **** ****
  TMCC Account no: **********
  
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by **** *****
  
  First and foremost, TFS would like to thank Ms. **** for bringing her concerns to our attention.
  
  After a thorough review of Ms. ***** account. Our records indicate we spoke to Ms. **** on November 22, 2024, when calling into to make a payment on her remaining balance of $1143.31. She agreed to a payment plan of 3 months, making payments of $387.34 every Friday until the remaining balance was paid in full.  After the agreement, we received one payment from Ms. **** on November 08, 2024, in the amount of $387.34 and no further payments were received from Ms. ***** Therefore, Ms. ***** account was charged off on January 1, 2025, leaving an outstanding remaining balance of $764.45 as of February 25, 2025.
  
  Please know TFS strives for excellence in customer satisfaction, and we sincerely appreciate Ms. **** for bringing this matter to **** attention. If Ms. **** should have any further questions, she may contact our *********************** at **************,Monday through Friday.
  
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. 

• Initial Complaint

  Date:02/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my car that I financed through Toyota Financial after buying it from their dealership. I have at least 10 hours of my time going to the CA DMV and also Nevada DMV to get my title released. They just sent another letter telling me that I need more paperwork from the Nevada DMV. My car has been registered in ** for the last four years. Nevada DMV said you are out of our system there is nothing we can do to help you. They were already aware of this as I told them that. This has been going on since December of 2024 it is now February 12th 2025 they said you have to continue to follow up with us. That shows the value I have as a customer and the priority it is to them. Then we started the escalation process. And a specialist will take care of the situation. That was back in January. No specialist ever followed up or through. I was reassured two days ago that I would be contacted. No contact.This is the worst customer experience I have ever had. And why I am I doing their job? 10 hours of MY TIME not their time but mine. Negative 5 Star Review.

  Business Response

  Date: 02/14/2025

  February 14, 2025
  BBB Case# ********
  ****** ******
  Account Number: **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ****** ******
  regarding his concerns with title release. First and foremost, we would like to extend our congratulations to Mr. ****** for paying off his loan with Toyota Financial Services (TFS). Secondly, we would like to extend our sincerest apologies for any frustration Mr. ****** endured when contacting our ******************** regarding his title release.
  
  Our records indicate that on September 17, 2024, after the account was paid in full, we mailed a paid in full letter to Mr. ******* which indicates that his account is considered as paid in full, and states that TMCC/TFS will be electronically releasing the lien with the Nevada Department of Motor Vehicles (NV-DMV).
  
  Upon receipt of our lien release notification, the NV-DMV prints and mails the title to Mr. ******* However, due to a registration-only vehicle status, the NM-DMV could not print the title, as the vehicle was originally purchased and titled in the State of *********** As a result, our **************** manually released the lien with the California Motor **************** (CA DMV).
  
  After a CA- DMV inquiry, our records confirm that we are no longer the lienholder on the title. However, Mr. ****** may need a California lien to complete the title application. To assist Mr. ******* we have sent a Lien Release via ***** overnight shipping (with tracking number ************), which is scheduled for delivery on February 14, 2025.
  
  We encourage Mr. ****** to please obtain all required documents including his most recent vehicle registration to apply for the new California title.
  
  Toyota Financial Services strives for excellence in customer satisfaction, and we apologize for any inconvenience Mr. ****** may have experienced due to his title release. If Mr. ****** has any further questions, please have him contact our *********************** directly at *************** Monday through Friday.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****,***, and their securitization affiliates.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

  Customer Answer

  Date: 02/18/2025

  I have reviewed the business response and accept this resolution. It took 11 hours of my time and no one ever followed up with me. I had to call back every time even though I was assured you would get back to me. 
  

  I have received the lien release thank you. It still remains the worst customer service *** ever experienced in 57 years of life. Joe 

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. Inaccurate Information on my credit report is causing me financial distress TOYOTA FINANCIAL SER Date:11/27/2019 Acct#**********

  Business Response

  Date: 02/21/2025

  February 21,2025
  BBB # ********
  ***** **********
  Account ********************
  
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC)by ***** ********** regarding negative information reflecting on his credit profile with Lexus Financial Services (LFS).
  
  First and foremost, LFS thanks Mr. ********** for bringing these concerns to our attention. After a review of Mr. *********** account, we discovered that an update was sent previously to have Mr. *********** tradeline deleted to the credit bureaus. A review indicated that Equifax is still reporting the tradeline for Mr.*********** account.  On February 21st,2025, our Credit Dispute Resolution Team sent an update to the Credit ****************** (CRAs) to remove the tradeline from Mr. *********** credit report.  Please allow 45 days for this update to reflect with the CRAs.
  Please know LFS strives for excellence in customer satisfaction, and we sincerely appreciate ***** ********** for bringing this matter to LFSs attention. If Mr. ********** should have any further questions, please feel free to contact our *********************** at **************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:02/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2024, I sent in 3 title requests to this company to get my title so I could register my car. At the time, I had a balance on my loan(that I had not missed a payment on), so I couldnt register my car without the title. I heard no response by mail. I sent in multiple support requests and the agents were unable to help me as you cannot actually speak to anyone in the title department. You get sent to an AI if you call the phone support line and you have to **** through 10 menus, inputting the same information to identity yourself multiple times. I paid off the car in frustration on December 6th. They sent my title to the wrong address(that does not exist) on the 24th, and did not notify me of delivery failure, only stating that it should take 1-4 weeks to be delivered and that I should be patient. It is important to note that I have received mail from them at this address before. As the address did not exist, the title was sent back to Toyota. Instead of sending my title to the correct address, they are now sending me a Lien release that I must bring to the *** to get my title released.

  Business Response

  Date: 02/06/2025

  February 6,2025
  
  BBB Case: ********
  Contact Name: ******* *********
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ******* Halffields request for assistance with the above-referenced TFS vehicle account.
  
  We thank our customer for bringing their account concerns and feedback to our attention.
  
  Due to a system limitation, the title and associated paid-in-full documents to the referenced vehicle account were generated and mailed to our customer at an incomplete address. However, our records do not reflect that the **************************** (****) has returned the original title and associated documents to TFS.
  
  To expedite our customer receiving a notarized lien release and the applicable paid-in-full documents, our Title Resolution Specialists have expedited the documents to be sent to our customer overnight via ****** The package is expected to be delivered on February 6, 2025, at the address in our system of record in the state of ******* via ***** tracking # ************.
  
  We understand our customers rely on the companies they do business with to provide accurate information. We are partnering with the appropriate management teams to address the system limitation and prevent the same occurrence from happening in the future.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a copy of the pay off on a Toyota Prius that I purchased in 2014. I have left several messages and have no response. I need to sell this car and the longer I am having to wait the value of the car decreases. I have to bring proof of pay off to DMV for a replacement title. I have been trying to receive this since the spring of 2024

  Business Response

  Date: 02/11/2025

  February 11,2025
  
  BBB Case: ********
  Contact Name: *** *********
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding *** McCaffreys request for assistance with the above-referenced TFS vehicle account.
  
  We thank our customer for bringing their account concerns to our attention.
  
  Our records reflect that on April 17, 2019, TFS sent the Vermont paper title and applicable paid-in-full documentation to our customer at the address in our system of record via the *****************************
  
  To support our customer, a notarized lien release and paid-in-full document have been expedited for overnight delivery via *****. The package can be tracked using tracking #**********A1A. It is imperative that *** ********* partner with their local Department of Motor Vehicles (DMV) to complete the transfer of ownership with the state and obtain a clear title.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a payment plan extension in November of 2024. The documentation was completed and returned twice by fax with receipt of delivery on 12/7/24 and 01/09/25. Neither fax was reviewed before the extension acceptance date passed. I have continued to be harassed by phone in regard to this issue.

  Business Response

  Date: 02/07/2025

  February 07, 2025
  BBB Case# ********
  ******* ********
  Account Number: **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mr.
  ******* ********, regarding his extension request on the above referenced account.
  
  Our records indicate on November 21, 2024, Mr. ******** contacted Toyota ********************* to inquiry about a payment extension for October and November 2024.During this conversation, our representative confirmed that Mr. ******** was approved for a 60-day extension. To process his request, the agreement needed to be signed and submitted prior to its expiration date of December 05, 2024.However, according to our records the agreement form was not received until December 30, 2024, after the form expired.  
  
  Following multiple follow-up calls with the *************************** as well as written correspondence sent to Mr. ******** regarding the missing signature, a second extension case was submitted on January 22, 2025, using an electronic e-signature.However, our records show that the ***buyers signature is still missing. Since both signatures are required for processing, we are unable to finalize the extension until we received both signatures.
  
  TFS strives for excellence in customer satisfaction, and we hope the explanation provided is helpful. If Mr. ******** has any further questions regarding his account status, he may contact our ************************ Monday through Friday at **************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****,***, and their securitization affiliate. 

  Customer Answer

  Date: 02/07/2025

  I am rejecting this response because:   I never received the extension agreement until December 20, 2024 as shown in the pictures showing all communications Ive had by email with TFS. Also pictured is the email dated 12/20/24.

  Business Response

  Date: 02/14/2025

  February 14, 2025
  BBB Case# ********
  ******* ********
  Account Number: **********
  
  ********************** (TMCC) and Toyota Financial Services (TFS) are in receipt of the rebuttal filed by Mr. ******* ********, regarding his extension request on the above referenced account. We regret to learn he was dissatisfied with our previous response; however, based on our review on his account, our position remains the same.
  
  As indicated in our previous response, our records indicate on November 21, 2024,Mr. ******** contacted Toyota ************* to inquire about a payment extension for October and November 2024. During this conversation, our representative confirmed that Mr. ******** was approved for a 60-day extension.
  To process his request, the agreement needed to be signed and submitted prior to its expiration date of December 05, 2024. However, according to our records the agreement form was not received until December 30, 2024, after the form expired.
  
  Following multiple follow-up calls with the ************* Department as well as written correspondence sent to Mr. ******** regarding the missing signature, a second extension case was submitted on January 22, 2025, using an electronic e-signature.

  As of the date if this response, we have processed the approved extension request, and Mr. ********* TFS account reflects a next payment due date of March 03, 2025.
  
  TFS strives for excellence in customer satisfaction, and we hope the explanation provided is helpful. If Mr. ******** has any further questions regarding his account status, he may contact our ************************ Monday through Friday at **************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****,***, and their securitization affiliate. 

  Customer Answer

  Date: 02/18/2025

  I am rejecting this response because:  the co-borrowers credit was impacted and I would like to have that credit report amended. *** needs to retract the 30 day late notice on that report along with any other marks impacting the co-borrowers credit score.

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. TOYOTA MTR ACCOUNT ***************** DATE *******/**/2019 BALANCE: $0.00

  Business Response

  Date: 02/05/2025

  February 5,2025
  BBB Case # ********
  ***** ******
  Account # *****************
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC)by ***** ******.
  
  First and foremost, Toyota Financial Services (TFS) would like to thank ***** ****** for bringing their concerns to our attention.
  
  ***** Hewitts complaint stated that they believed that *** is inaccurately reporting the account information on their credit profile but did not indicate what information was being reported inaccurately.
  
  After a thorough review of ***** Hewitts account, we discovered that the account is reflecting accurately based on the payment history and is reflected on the tradelines that is currently being reported to the Credit ****************** (CRAs)
  
  Unfortunately,we are unable to accommodate ***** Hewitts request to remove the negative information that is being reported, as we are required to report accurate information to the CRAs.
  
  Please know TFS strives for excellence in customer satisfaction and we sincerely appreciate ***** ****** for bringing this matter to TFSs attention. If ***** ****** should have any further questions, they may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:02/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2021 Toyota Venza XLE broke down on the highway on 01/21/2025. I had it towed to Toyota ************ on that day. They had to fly in the task force to figure out this type of engine problem with only ***** miles. They determined that the fuel injectors prematurely failed and would not cover under the warranty nor would headquarters approve a goodwill warranty service for me. I am a lifelong Toyota owner and am upset and appalled that Toyota had me pay for this repair. I deserve a full refund.

  Business Response

  Date: 02/07/2025

  February 07, 2025
  BBB Case# ********
  ********* ******
  Account Number: **********
  
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ********* ****** regarding the request for reimbursement for vehicle repairs on the above referenced vehicle.
  
  We regret to learn of the mechanical issues Ms. ****** faced with her vehicle, and for the circumstances that prompted her to file the complaint. Pursuant to the Exclusions and Restrictions of Ms. ******* warranty, as outlined in her Toyota ********** Agreement, time and mileage coverage periods for new vehicle plans are measured from date vehicle was first put into service as a new vehicle and zero miles. Coverage expires upon reaching the maximum time or mileage of the coverage period selected, whichever occurs first.
  
  Our records indicate that Ms. ******* Toyota-Care coverage expired on January *******. As a result, the mechanical repairs of her vehicle do not qualify for coverage or reimbursement.
  
  We appreciate her loyalty to TMCC/ TFS, and we recognize this may not be the resolution Ms. ****** was seeking, but we hope the explanation provided is helpful. Should she have any additional questions regarding her TFS account,please do not hesitate to contact our *********************** at *************.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates. **** is the servicer for accounts owned by ****,***, and their securitization affiliates.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After moving from ******** to *******, I was informed of my miscellaneous charges, therefore I increased my monthly payment by $60 to cover the ******** property tax . I set up automatic payments to combine my car payment and property tax. However, shortly after, I received late payment notifications due to a system error that allocated both payments to miscellaneous charges instead of splitting them properly.Despite correcting the issue initially, each subsequent payment has been misallocated, causing late payment reports. I have contacted Lexus multiple times, but the issue persists. A representative suggested I call before payments are processed, but when I did, I was told this wasnt an option and had to wait for errors to occur again.The misallocations have harmed my credit score. Ive been promised supervisor follow-up, but I have received no communication.Resolution Request:Immediate correction of past misallocated payments.Accurate processing of future payments.A formal letter to credit bureaus explaining these ************* communication from a supervisor to resolve this issue

  Business Response

  Date: 02/03/2025

  February 3,2025
  
  BBB Case: ********
  Contact Name: ***** ****
  
  The ***************** of Lexus Financial Services (LFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and LFS regarding ***** ***** request for assistance.
  
  The privacy of our customers is vital. LFS respects the privacy of our customers and employs procedural safeguards to protect the confidentiality and security of our customers information. Our goal is to ensure we are in compliance with federal privacy laws and any state-specific regulations regarding the sharing of information. 
  
  Based on the details provided to the Better Business Bureau (BBB), ***** **** is an unauthorized party, and we are unable to fulfill their request for assistance at this time.
  
  We respectfully request that our account holder contact us at the telephone number provided below to provide full authorization to discuss the account with you, or they may contact us directly to discuss the above-mentioned concern.
  
  Please know that Lexus Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota *********** (***) or its securitization affiliates.**** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

• Initial Complaint

  Date:01/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota FS website and app is below par and costing its customers more money than their payments. It is standard when you submit a payment they send you a text or email saying your payment was submitted or accept etc. I submitted a payment through their app on 1/15/25. Three days later because I never received confirmation, I went into their app/website to see if my amount had changed as if payment had went through and maybe I just didnt get a confirmation. Nothing had changed so I submitted my payment again on 1/18/25. A few days later instead of confirmation of a payment from Toyota FS I get notification from my bank that Im overdrawn because two payment came out for Toyota FS. They claim they can see where two payments were made but cant see where a payment came out on the 21st and therefore cannot refund my money. I escalated my complaint with their escalation specialist and he claimed two payments were made on the 16th and 17th and because he could not see this payment on the 21st they can not refund my money. As a result of this I will incur fees at my bank for being negative for x amount of days because I dont get paid for another 10 days. Its unacceptable that a company can see your payment history and can clearly see two payments were made within days apart which is clearly irregular and clearly a mistake but yet they can do nothing about it?

  Business Response

  Date: 02/03/2025

  February 03, 2025
  BBB Case# ********
  **** ******
  Account Number: **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by **** ******, regarding a refund request for the above referenced account. First and foremost, we regret to learn of her hardship, and we hope things have improved for Ms. *******
  
  Secondly,we would like to extend our sincerest apologies for the frustration Ms. ****** endured when contacting our customer service center regarding her ********************** App Payment. Rest assured, the phone recordings held with our agents have been reviewed on Ms. ******* account and any instance of misinformation provided with respect to Ms. ******* concerns has been reported to the appropriate Management team.
  
  It is important to know our Pay Online feature is a customer-controlled payment method, and payments are debited as authorized by our customer online. Our records indicate that on January 15, 2025, Ms. ****** successfully logged into our Toyota App and authorized a one-time payment in the amount of $500.43 (Confirmation Number: D318C) using her bank account ending with *************2118.Additionally, our system reflect that a duplicate payment for the same amount of $500.43 (Confirmation Number:8D500E) was remitted the following day. Please note that confirmation emails may take 24 hours after the payment has been processed.
  
  If Ms. ****** would like a refund for the duplicate payment, we ask to contact our **************************** and we will promptly assist in processing a refund electronically back to her bank account.
  
  TMCC strives for excellence in customer satisfaction, and we apologize for any inconvenience ********* may have experienced following her recent Pay Online scheduled payments.If Ms. ****** has any further questions, please have her contact our ******************** directly at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.