Reviews

This profile includes reviews for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Toyota Motor Credit Corporation

  6565 Headquarters Drive, W2-5A Plano, TX 75024-5965

• 

  Toyota Financial Services

  11625 Rainwater Dr STE 200 Alpharetta, GA 30009

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  Lexus Financial Services

  P.O. Box 4102 Carol Stream, IL 60197

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  Toyota Financial Services

  500 Kehoe Boulevard Wheaton, IL 60187

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  Toyota Financial Services

  155 Pfingsten, Suite #225 P.O. Box 895 Deerfield, IL 60015

Review Details

• Review fromTa D

  Date: 09/15/2022

  1 star

  Ta D

  Date: 09/15/2022

  They Do not care about disabled customers. I have made payments on time for years. I became permanently disabled a few months ago, and I am waiting for insurance to start paying out. They said nothing they could do because my loan was near the maturity date. No extensions, nothing. What a low-life-sucking financial company. I am selling my new Toyota and changing manufacturers.

  Toyota Motor Credit Corporation

  Date: 09/19/2022

  September 19, 2022
  BBB Review
  ****** ******
  Toyota Account#:*************
  
  This is a response to the review submitted by ****** ****** against Toyota Motor Credit Corporation (TMCC). We appreciate the opportunity to address his concerns regarding a deferral to provide payment assistance on his account.
  
  First and foremost, we want to apologize to Mr. ****** for his recent experience while attempting to request for a payment deferral due to his hardship. It is our goal to treat all of our customers with courtesy and attempt to provide a positive customer experience.
  
  After reviewing Mr. ******'s account in detail, our records reflect we previously approved and granted him four (4) deferrals on his lease, which is the maximum number of payment deferrals allowed for his lease term. The payment extensions we provided extended Mr. ******'s lease contract from October 5, 2022 to February 5, 2023. Unfortunately, based on the status of Mr. ******'s lease, we are unable to accommodate his request for an additional payment deferral.
  
  We recognize this may not be the response Mr. ****** is seeking, and we sincerely regret to learn he is dissatisfied with the accommodations previously made on his account. If Mr. ****** would like to discuss possible payment arrangements for the remainder of his lease, he may contact our Customer Service Center directly at***************.
  
  We are including Personally Identifiable Information (PII) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the PII contained in our response after submission.
  

• Review fromMelanie W.

  Date: 09/13/2022

  1 star
  I am extremely disappointed with the practices of this TFS and will not be renewing my lease with them due to negligence on their part. I have tried contacting their corporate offices multiple times to dispute a delinquent credit report which was incorrectly added to my account after I moved states and was not informed my monthly payments would be increasing. During this entire time, my bank was being auto debited for the original monthly payment of my lease therefore I had no idea anything was amiss. My credit score has been completely tarnished without any warning due to their lack of reporting. I cannot recommend more that you stay away from this company.

• Review fromWilliam B

  Date: 08/22/2022

  1 star

  William B

  Date: 08/22/2022

  Started dealing with companyaround Juky 20th. We called to payoff lease and find out procedure. Person gave us payoff amount and said we could just send check or certified check. No other information. We sent check to normal payment address. On August 8th, we called to check status. We were told there were forms we had to fill out, the check had to be certified, it had to be sent to a different address and the amount we owed was now $70 more. We paid to cancel the original check, got a certified check, completed forms and paid to overnight to the new address on August 9th. Called again on August 12th and were told they received the check on the 10th buy it would take 3 days to process. Called back on August 21st and was told they started working on the August 19th and it would take them 10 days to process. So we are now a month later and have put out $120 more because of their incompetence and are still awaiting. Why would anyone use this company? We have bought Toyota's for over 25 years and expect better customer seevice.

  Toyota Motor Credit Corporation

  Date: 08/26/2022

  August 26, 2022
  BBB Review
  ******* *******
  Account Number: *************
  
  Toyota Motor Credit Corporation (TMCC) is in receipt of the review submitted by Mr. ******* *******, regarding his dissatisfaction with the payoff process for his lease.
  
  TMCC and Toyota Financial Services (TFS) would first like to extend our apology for the frustration endured by Mr. ******* with respect to his experience closing his lease account.
  
  After reviewing Mr. *******'s concerns, our records indicate he and his spouse contacted Toyota Financial Services on July 27, 2022. During his conversation, we can confirm incomplete information was provided, for the successful payoff of his lease. Our records indicate a goodwill was granted to Mr. ******* in the amount of $50.00, due to this TFS error and delay.
  
  Our records indicate Mr. ******* mailed two checks to Toyota Financial Services; one was a personal check number 106, received on August 1, 2022, and the second was a certified check, number *********, received on August 10, 2022. The personal check, received on August 1, 2022, was stopped, and returned as Mr. ******* states. TFS has issued a refund to Mr. ******* for the stop payment fee, in the amount of $20.00 on August 11, 2022. The second check, received on August 10, 2022, was applied to Mr. *******'s account on August 19, 2022; at this time TFS has received the direct sale documents needed to close the account. Mr. ******* will receive a refund in the amount of $71.75 to his address on file, as the difference in the payoff amounts quoted was due to our initial error of providing incomplete information on July 27, 2022. It is important for Mr. ******* to know the refund and title will be sent separately.
  
  TFS expects release of Mr. *******'s title today, August 26, 2022; therefore, Mr. ******* can expect his title by Monday August 29, 2022, at the system address on file. TFS will email Mr. ******* directly to provide a tracking number once available.
  
  TFS strives for excellence in customer satisfaction, and we apologize to Mr. ******* for any frustration we may have caused. If Mr. ******* should have any further questions, he may contact our Customer Service Center directly at **************, Monday through Friday.
  
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.
  
  

  William B

  Date: 08/29/2022

  Have still not received paperwork. Received an encrypted secure message which did not accept my password. Called and ****** told us to ignore the message it was in error. Still have not received $71,75 refund or $50.00 good will we were supposed to receive. After half an hour of talking, ****** suddenly could not hear anything we said and hung up.
  Again still have not received paperwork that was supposed to be overnighted last week per someone at Toyota.

  Toyota Motor Credit Corporation

  Date: 09/02/2022

  September 2, 2022
  BBB Review
  ******* *******
  Account Number: XX-XXXX-*****
  
  Toyota Motor Credit Corporation (TMCC) is in receipt of the follow up comment submitted by Mr. ******* *******, regarding his title, refund, and goodwill delay.
  
  After reviewing Mr. *******'s concerns about his phone call with Perla, our records indicate he and his spouse contacted Toyota Financial Services (TFS) on August 29, 2022. During this conversation, our team member offered to troubleshoot the encrypted email message; however, Mr. ******* and his spouse declined, due to being unsure of reason for email. Rest assured the call was reviewed and we confirmed the call was dropped due to technical difficulties, and disclosure was provided, in which Perla suggests Mr. and Mrs. ******* call back as she was unable to hear them. Nevertheless, the Fed-Ex tracking number XXXXXXXXXXXX for the title shows delivered at this time.
  
  TFS would like to also provide Mr. ******* with the United States Postal ******* (USPS) tracking number XXXXXXXXXXXXXXXXXXXXXX, for his goodwill gift in the amount of $50.00.
  
  Mr. ******* will receive his refund in the amount of $71.75, under separate cover at his address we have on file. We ask Mr. ******* to please allow 7-10 business days from August 26, 2022, to receive the refund. It is important for Mr. ******* to know that the title, refund, and goodwill were all sent separately.
  
  If Mr. ******* should have any further questions, he may contact our Customer ******* Center directly at (XXX) XXX-XXXX, Monday through Friday.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.

• Review fromBryce J

  Date: 08/03/2022

  1 star

  Bryce J

  Date: 08/03/2022

  Horrible. Stole my money and just told me oh well. Then charged me an extra 3500$.

  Toyota Motor Credit Corporation

  Date: 08/05/2022

  August 5, 2022
  BBB Review
  ***** ******
  Toyota Account#:XXX-XXXXXXX
  
  This is a response to the review submitted by ***** ****** against Toyota Motor Credit Corporation (TMCC). We appreciate the opportunity to address his concerns regarding an additional charge.
  
  Our records reflect Mr. ******'s vehicle was involved in an accident and deemed a total loss on June 23, 2022. His insurance company contacted us to receive a payoff quote on June 27, 2022 and a representative provided an inaccurate payoff amount of $1,433.71 with a good through date of July 7, 2022. We later received Mr. ******'s payoff check#:XXXXX for $1,433.71, which was remitted by his insurance carrier, Pitt Ohio Express, LLC. Unfortunately, the check was not applied to satisfy Mr. ******'s account, since we determined it was not the full payoff amount required. Once we identified the incorrect payoff amount was quoted, and subsequently remitted by Mr. ******'s insurance carrier, we informed Mr. ****** on July 22, 2022 of the inadvertent error with his payoff and returned the payoff check of $1,433.71 back to its original maker. Additionally, a new payoff quote was mailed to Mr. ******'s address on file on August 3, 2022, indicating the actual payoff amount of $4,484.53, with a good through date of August 15, 2022. Our records do not reflect that we have yet received a new payoff check from Mr. ****** or his insurance carrier to satisfy the payoff of $4,484.53. Upon receipt of his payoff, we will appropriately apply the funds and close the account.
  
  We sincerely apologize to Mr. ****** for any inconvenience caused by the incorrect payoff quote on his account. Due to the payoff quote error, we will be providing Mr. ****** with a goodwill Visa gift card in the amount of $100.00, to be sent under separate cover.
  
  If Mr. ****** should have any further questions, he may contact our Customer Service Center directly at X-XXX-XXX-XXXX.
  
  We are including Personally Identifiable Information (PII) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the PII contained in our response after submission.

• Review fromTerrena J

  Date: 08/02/2022

  1 star

  Terrena J

  Date: 08/02/2022

  Toyota Motor Corporation is not being fair in my situation. On July 17, 2021, there was an accident, and the car was totaled. Toyota Corporation got paid in full in August and I was told that because I had gap insurance, I would receive a check. I am still awaiting that monies. I've spoken to several people at the corporation and have written letters to no avail.

  Toyota Motor Credit Corporation

  Date: 08/04/2022

  August 4, 2022
  ******* *****
  BBB Review
  
  This is in response to the review submitted by ******* ****** against Toyota Motor Credit Corporation (TMCC), regarding a Gap refund following an unfortunate total loss claim on her vehicle. First and foremost, we are sorry to learn that Ms. ***** vehicle has been deemed a total loss and we hope all parties involved are safe and well.
  
  Our records indicate on December 10, 2021, Ms. ***** contacted our Customer Care department, regarding her GAP refund, and per the conversation she was advised that her insurance settlement was less than the loan payoff amount. As a result, our total loss department appropriately processed a warranty claim for the remaining loan balance. After applying her insurance settlement and warranty credits to the loan balance, Ms. ******* account reflects as paid in full, with no refund due to her.
  
  If Ms. ***** would like to discuss all settlement amounts received on her account, she may contact our Customer Service Center directly at (XXX) XXX-XXXX, Monday through Friday.
  
  We are including Personally Identifiable Information (PII) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the PII contained in our response after submission

• Review fromJoanna B

  Date: 07/25/2022

  1 star

  Joanna B

  Date: 07/25/2022

  In November of 2020 I met a new coworker. She came here from France to teach for a short time. We secured a lease vehicle from Toyota. She did not seem to understand how things are processed in the United States and I tried to help her the best I could. In late March of 2022 she decided to return home to France. I sold my car so that I could assume the remainder of her lease. She contacted Toyota and they told her that she could transfer the lease to a third party pending a credit application and a $200 transfer fee. She requested the documents to get the ball rolling since she would leave in June for good. The documents never arrived. She called again in April and requested the documents again and surprise, they never arrived. She and I called together in May and I spoke with the individual and provided them a Fed Ex number. The documents were mailed on May 26th and received on June 8th. Since then we have completed all documents and returned all items signed as well as a $200 cashier's check to transfer the lease only for them to tell us we didn't include a copy of a DL. That item was listed nowhere in the documents needed but we would happily have supplied it if it had been. To top things off we call and leave notes on the account for Toyota to use the Fed Ex account that we are paying for. We have also included return labels that we paid for to send documents overnight to try and expedite a process that should not have taken this long. We have filed complaints, replied to all surveys, contacted the escalation desk, spoken with managers and the issue still remains un resolved while the time just keeps ticking away past the 65 days expected to complete the process. This is uncalled for and Toyota has no right to leave documents unprocessed due to their lack of sending documents out in a timely manner or requesting what is needed to begin with.

  Toyota Motor Credit Corporation

  Date: 07/29/2022

  July 29, 2022
  BBB Review
  ******* ******
  
  Toyota Motor Credit Corporation (TMCC) is in receipt of the review submitted by Ms. ******* ******, regarding their dissatisfaction with Toyota Financial Services (TFS) transfer of lease (TOL) delay.
  
  After a thorough review of the account, our records indicate on April 21, 2022, we began the transfer by sending a credit application to our Lessee's address on file in Lafayette, LA. On May 26, 2022, we received a call stating the credit application package was not received, and it was requested to be sent to a different address in Carencro, LA. Our records reflect the credit application was received on July 7, 2022, and the transfer was approved on July 11, 2022. On July 12, 2022, a transfer approval package was sent to the Carencro, LA address. Subsequently, on July 21, 2022, TFS received the signed transfer of lease documents from our customer. However, due to a missing copy of Ms. ******' driver's license, we sent a notice of incomplete advising we were unable to process the transfer. We identified that, due to an inadvertent error, the required copy of a driver license was never requested or included on the transfer agreement documents; therefore, we have waived this requirement and agreed to proceed with the transfer of lease. Ms. ****** is also correct in stating that some of the documentation for this transfer of lease was not expedited as requested; please know, we have taken the steps to ensure final package is expedited.
  
  Ms. ****** can expect the TOL process to be completed by August 1, 2022. The final step is transferring the title and registration documents, and this process typically takes seven (7) to ten (10) days. The remaining documents will be sent to Ms. ****** via her Fed Ex account number; Ms. ****** will then need to inquire with her local DMV regarding temporary registration until the titling process is complete, so she may continue possession of the vehicle.
  
  If Ms. ****** should have any additional questions or concerns related to this account or the transfer of lease status, she may contact our Customer Experience Center at (XXX) XXX-XXXX, Monday through Friday.

• Review fromNajwa A

  Date: 07/19/2022

  1 star

  Najwa A

  Date: 07/19/2022

  Toyota Financial Love to charge late fees regardless of the situation . They lack compassion and coherence . I called them about Property Taxes to be deferred. They agreed but when i sent payment toward my lease payment, They applied it to property taxes instead i ended up with late fees . Their customer service promised to remove it about $70.00 of fees . instead , they increased it by $20.00 Very unreelable, untrusty. Try to finance with other Credit unions or banks . Toyota is determined to rob its customers with fees .Avoid them by any means

  Toyota Motor Credit Corporation

  Date: 07/22/2022

  July 22, 2022
  BBB Review
  ***** ******
  
  Toyota Motor Credit Corporation (TMCC) is in receipt of the review submitted by Mr. ***** ******, regarding their dissatisfaction with Toyota Financial Services (TFS).
  
  After a thorough review of Mr. ******'s account, our records indicate some of his payments were inadvertently applied to the personal property tax balance instead of his monthly lease payment, as per system design.
  
  Pursuant to our telephone conversation with Mr. ****** on July 21, 2022, we determined the reason for his late charges were due to incorrect posting of Mr. ******'s payments. However, with his authorization, a request to adjust the funds has been submitted on his behalf. Mr. ****** was also advised a late fee waiver attempt was submitted; however, due to human error, it did not process, and coaching to our representative has been provided. Mr. ****** was made aware that after his conversation with one of our representatives on July 19, 2022, the error has been corrected and his account no longer reflects unpaid late fees. Mr. ****** was also provided additional options to review his account status, such as calling us or logging into his online account, and requesting payment adjustments as needed, to ensure his account stays current.
  
  Based on our findings, we have proactively contacted the Consumer Reporting Agencies (CRAs) to correct the adverse information for January 2022 and December 2021 on Mr. ******'s account. We ask that Mr. ****** allows up to 30 days for the CRAs to update their records accordingly. If Mr. ****** has any questions or concerns regarding the CRAs timelines, we have included their contact information below.
  
  Equifax: PO Box XXXXXX, Atlanta, GA XXXXX (XXX) XXX-XXXX
  TransUnion: PO Box ****, Chester, PA XXXXX (XXX) XXX-XXXX
  Experian: PO Box ****, Allen, TX XXXXX (XXX) XXX-XXXX
  Innovis: PO Box ****, Columbus, OH XXXXX (XXX) XXX-XXXX
  
  We apologize for any inconvenience this matter may have caused and hope to have settled this matter amicably. If Mr. ****** has any further questions, he may contact our Customer Experience Center directly at (XXX) XXX-XXXX, Monday through Friday.
  
  We are including Personally Identifiable Information (PII) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the PII contained in our response after submission.