Business Profile
Auto Financing
Toyota Motor Credit CorporationHeadquarters
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Reviews
This profile includes reviews for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.06/5 stars
Average of 117 Customer Reviews
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Review fromS. H.
Date: 01/30/2025
1 starS. H.
Date: 01/30/2025
If I could give negative stars to this company I would. I returned a lease almost 4 months ago paying out the closing balance and the customer agent told me I was all good. I find out 3 weeks later they sent bad reports to the credit agencies saying I never made final payments. Now after 14 phone calls over these 4 month they inform me there is nothing they can do except for me to MAIL in a letter that will take ***** days to get a response. I am actively trying to buy a home and this is the only blemish on my credit scores. They have refused to help me in any manner that doesnt require more effort on my part for their wrong doing. This has already cost me hours of time and stress and will soon cost me thousands of dollars with my interest rates being affected on my home. I never knew that Toyota would punish people this hard for returning one of their vehicles in excellent condition and 8k miles under my allotment.Toyota Motor Credit Corporation
Date: 02/04/2025
February 4, 2025 BBB Review Case # ******* *** ******* Account # *********** This is in response to the review filed against Toyota Motor Credit Corporation (TMCC) by *** *******.First and foremost, Toyota Financial Services (TFS) would like to thank Mr. ******* for bringing his concerns to our attention.After a thorough review of Mr. ******** account, we discovered that no late markers are reporting for this account on their ********************** profile. Our records reflect the account is closed as of 10/23/2024.Please know TFS strives for excellence in customer satisfaction and we sincerely appreciate Mr. ******* for bringing this matter to **** attention. If Mr. ******* should have any further questions, he may contact our *********************** at **************, Monday through Friday.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.S. H.
Date: 02/14/2025
When were the derogatory remarks removed from my account? I have evidence from lenders and Toyota financial in a letter stating that you incorrectly labeled my closed account. I am also still waiting on the prepaid letter that the Toyota financial said they would send me to hand write a dispute since I am not allowed to talk to the credit reporting department at Toyota financial. If you really did care about my account since I returned the car ***** miles under the agreement while making all the payments early and in full you should at least look into the credit agencies on your end and correct the error.Review fromAshley B
Date: 01/28/2025
2 starsWish I knew or it was written in my contract about the white paint recall smh ??????? ******* they would try to make customers pay even if it expired.Review fromMary Ann F
Date: 01/27/2025
1 starMary Ann F
Date: 01/27/2025
Horrible, incompetent service. I had a title with no lien on it and I still had a loan. When I called on December 2, 2024 and man named ****** said he would send me a lien release. I told him thats wasnt what I needed, I hadnt paid off the vehicle. He told me that Toyota could not put the lien on my title. So what happened was I got another title ordered by *** that still didnt have Toyota as the lien holder. Somewhere in their system they did have my title with the lien on it, but I guess ****** never looked that far. ****** then took the lien off after our conversation. I never got a lien release as well, which they just told me today was sent to **** have gone through so many people who have misinformed me saying that it wasnt possible to put Toyota on the title, even talking to the resolution people. I called the title department in ********* and they said that absolutely Toyota can put themselves on the title if they fill out an MV900.This process is still going on and even with a case number nobody knows whats going on. I spoke to someone today after many explanations got me an answer. Its in ****** being processed but I cant have the title sent to me, which is what I was told. Yet another lie, or misinformation. This has held me up for over two months and I needed to sell that vehicle for a while now.I love my Toyotas but I will never buy another one, ever!Toyota Motor Credit Corporation
Date: 01/29/2025
January 29, 2025 **** ********* BBB Review This is in response to the review submitted by **** *********, against Toyota Motor Credit Corporation (TMCC), regarding the reinstatement of the lien on her vehicle title. First and foremost, we would like to extend our sincerest apologies for the frustration Ms. ********* endured while contacting our customer service center regarding her title.Our records indicate that our **************** processed the required MV-900 form to reinstate the TMCC-Lien and sent it via ***** overnight delivery (Tracking #************). The document was delivered successfully on January 24, 2025, to the New York State ***, ************* **************************************. We encourage Ms. ********* to contact the *** directly to verify the status of her vehicle title.Toyota Financial Services strives for excellence in customer satisfaction, and we apologize for any inconvenience Ms. ********* may have experienced. If Ms. ********* has any further questions, please have her contact our *********************** directly at **************, Monday through Friday.Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.Review fromDETRECIA G
Date: 12/10/2024
1 starDETRECIA G
Date: 12/10/2024
Urgent Assistance Required Regarding Credit Reporting Issues Dear Toyota Financial Services,I deeply appreciated your "excellent service" during the course of my loan repayment. However, since completing the payoff of my vehicle, I have encountered significant issues related to inaccurate reporting on my credit report. These discrepancies have caused severe damage to my credit score, impacting my ability to progress in critical areas of my life, such as purchasing a home, supporting my family.Despite multiple attempts to resolve this matter through TFS CSR the issue remains unresolved. I have been assured on several occasions that the incorrect reporting would be corrected immediately, yet my account still reflects "closed" rather than "paid as agreed." These repeated assurances, without follow-through, have only exacerbated my frustration. When you see closed on a credit report, you automatically think the account was closed and not paid.I have also been directed to contact credit bureaus by ***, such as Experian, to dispute the inaccuracies. However, I firmly believe it is ***'s responsibility to address and correct these errors directly, as the reporting originates from your *************** loan account details, the *** #4T1BF1F6HU280965, is provided for your reference. Throughout my loan term, I consistently communicated with TFS.. maintaining my obligations. It is disheartening to face such challenges now, despite having fulfilled my responsibilities as a customer; but most important it was completed.I have also submitted written correspondence requesting ******************* adjustments, yet no resolution has been offered. I kindly request your immediate attention to this matter and a clear explanation of why my account reflects "closed" rather than "paid in full."Thank you for addressing this issue promptly. I look forward to a resolution that restores the accuracy of my credit reporting and my trust in TFS.Sincerely,D GToyota Motor Credit Corporation
Date: 12/20/2024
December 20, 2024 BBB Case # ******* Detrecia C ******* Account # ********** This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ************************** and foremost, TFS would like to thank Ms. ******* for bringing her concerns to our attention. Ms. ******** complaint stated that she believed that her *** account was being incorrectly reported as closed on her credit profile instead of paid as agreed, and that it is affecting her ability to purchase a home.After a thorough review of Ms. ******** account, we discovered her account is reporting is reflecting accurately based on her payment history and is reflected on tradelines currently being reported by the Credit ****************** (CRAs).Unfortunately, we are unable to accommodate Ms. ******** request to remove the negative information that was reported, as we are required to report accurate information to the ****. Please know *** strives for excellence in customer satisfaction, and we sincerely appreciate Ms. ******* for bringing this matter to **** attention. If Ms. ******* should have any further questions, she may contact our *********************** at **************, Monday through Friday. We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.Review fromDouglass M
Date: 12/01/2024
1 starDouglass M
Date: 12/01/2024
Even though my car was paid off with Toyota, over 2 or 3 years ago, Toyota put all negative information on my credit. which has led to me having an extremely hard time trying to get credit for anything, I feel that Toyota Financial Services does not truly care about their customers. Why would you put all negative items on my credit when I paid off your vehicle, and it is now mine, but now my life has been ruined because of Toyota. I wanted to purchase another car from them, but now since I know Toyota is the main culprit behind me having a tough time getting anything approved due to them, I no longer want to do any type of business with them.Toyota Motor Credit Corporation
Date: 12/04/2024
December 4, 2024 ******** ***** BBB Review This is in response to the review submitted by ******** ***** against Toyota Motor Credit Corporation (TMCC), regarding Credit Reporting and Loan Assistance.First and foremost, we regret to learn of his hardship, and we hope things improved for him. However, we are unable to locate a TFS account, based on the information he provided. In order to review the actions that took place on his account and best assist him, we ask that him to please provide us with his full 10-digit TFS account number and/or vehicle identification number (VIN) that relates to this matter. Or please review his finance contract to determine the financial institution with whom he financed. **** strives for excellence in customer satisfaction, ************ has any further questions, he contact our *********************** directly at **************, Monday through Friday. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.Review fromTelish E
Date: 11/16/2024
1 starTelish E
Date: 11/16/2024
I will never lease a vehicle with them again. They received over 50K to pay off my vehicle and held onto the funds for 2 months before sending off the title. Then reported the information to credit bureau as late because they were behind for 6-8 weeks on processing payments. My payment was never late they need to be investigated for there business practices immediately.Toyota Motor Credit Corporation
Date: 11/20/2024
November 20, 2024 BBB Case: ******** ****** ******** Account Number: *********** This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ****** ********, regarding their delay on processing their lease payoff check on the above referenced account. Our records reflect Mrs. ******** also filed a complaint with the Consumer Financial ***************** (****) on November *******, regarding the same matter. We have begun our investigation into this matter and will provide our response via the ***** Please know, a response will be provided to the **** on or before November 29, 2024. We understand Mrs. ******** time is valuable, and we appreciate their patience while we review the concerns. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.Review fromJames T
Date: 11/12/2024
1 starJames T
Date: 11/12/2024
Stay away at all costs. Please seek alternate financing. I hate to sound cliche but they don't have a clue. From the customer service **** who take the calls to their resolution team, their lack of training and lack of knowledge is more than obvious and evident.Toyota Motor Credit Corporation
Date: 11/18/2024
November 18, 2024 ***** ******* BBB Review This is in response to the review submitted by ***** *******, against Toyota Motor Credit Corporation (TMCC), We regret to learn this was not a positive experience and would like to extend our sincerest apologies for any frustration Mr. ******* endured when contacting our *********************** regarding the closing on his TFS account. Rest assured, our telephone interactions held with our agents have been reviewed and any instance of misinformation or inappropriate communication by our agent has been reported to the appropriate Management team.Our records indicate that Mr. ******** TFS account shows as paid in full, and the title has been released electronically (ELT) with the Department of Motor ***************** We would like to extend our congratulations to Mr. ******* for paying off his loan with Toyota Financial Services (TFS). **** strives for excellence in customer satisfaction and we regret if we failed to meet **** ******* s expectations, with respect on closing this TFS account. If Mr. ******* has any further questions, he may contact our *********************** directly at **************, Monday through Friday.Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.Review fromLeo P
Date: 11/12/2024
1 starLeo P
Date: 11/12/2024
I finished paying off My car and they never sent my title , when i payed off the note, no.i gotta do all then legwork, but they called me 100x to trade in my car ,...Toyota Motor Credit Corporation
Date: 11/15/2024
November 15, 2024 Contact Name: *** ******* ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted by *** ******* regarding their dissatisfaction with Toyota Financial Services (TFS).We have reviewed the information provided and require additional information to resolve the concern and/or locate their TFS/LFS account. For us to assist quickly, please provide us with the information required below: The account number, social security number, or last 8 characters of the vehicle identification number (VIN).Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.Leo P
Date: 11/20/2024
Hi, Thanks for the response A498834 is the last 7 digits on Vin 2013 lexus gs350 Ftype. Phone # is same as on my old account and *********************************************, thank youReview fromMary Jane A
Date: 10/25/2024
1 starMary Jane A
Date: 10/25/2024
I wish I could give no stars. I am a senior citizen 75 years old. I have dealt with Toyota financial for at least the last 12 years this year. I bought my Toyota and because the interest rate was lower than Toyota offered. I financed it with my credit union as I said on 75 and an error I sent, my payment to Toyota instead of to the credit union on October 3 I was told that they were refund my money by October **************************************************************************************** he would send it out the following day, which wouldve been October 5. When I did not get it back by that day, I called and they said it would definitely go out October 15. Did not receive it by October 15 called again was told it was going up that day and if I dont have it by 24 October, call back. I called back today. I was told the administration office never received it on their spreadsheet so it had to be resubmitted And now it is not going out until October 24 I called this morning and they told me it was going to be sent out today now October 25 so now I dont know if Ive been lied to for the fourth time. Do not deal with Toyota financial they do not have good customer service. They cant get in touch with their administration office. The resolution department customer service department lies and I cant file a complaint as they are not even BBB accredited. I will never deal with them again just trying to save somebody else the headache of trying to deal with them. I am also going to call my Toyota dealer and tell him what I had to deal with.Toyota Motor Credit Corporation
Date: 10/29/2024
October 29, 2024 ******** ********** BBB Review This is in response to the review submitted by ******** *********** against Toyota Motor Credit Corporation (TMCC), regarding their bill payment checks submitted on their TFS closed account.First and foremost, we would like to extend our sincerest apologies for the frustration Mrs. *********** endured when contacting our customer service center regarding her refund check. After conducting a thorough investigation, our system confirms Mrs. ********** s bank electronically sent a payment to her former Toyota Financial Services (TFS) account number ending with **********. Please know, if a payment is remitted to a closed account, our systems are designed to issue a refund check. As result, on October 24, 2024, a refund check (********). for $391.15 was mailed to her address on record with an estimated delivered date of 7-10 business days.**** strives for excellence in customer satisfaction and regret if we failed to meet Mrs. ********** s expectations, with respect to her refund check. If Mrs. ********** has any further questions, she may contact our *********************** directly at *************** Monday through Friday.Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.Mary Jane A
Date: 11/03/2024
It took 1 day on October 3rd for Toyota to take my payment and 29 days to cut a check. I should receive interest because if I was 29 days late on a payment I would be charged a late charge. I love my Toyota but will never finance another one with Toyota Financial.Review fromMeagan T
Date: 10/22/2024
1 starMeagan T
Date: 10/22/2024
I would give 0 stars if I could. Sent my insurance claim check September 18th for endorsement. Quoted 7-10 business day turnaround time. It is now OCTOBER 22nd and no one can tell me where the h*** my check is!!!Toyota Motor Credit Corporation
Date: 10/25/2024
October 25, 2024 Contact Name: ****** ****** Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted by ****** ****** regarding their dissatisfaction with Toyota Financial Services (TFS). We would like to thank our customer for bringing these matters to our attention, and we appreciate their patience while we have reviewed their account. We did attempt to reach our customer by phone on Friday, October 25, 2024, but were unsuccessful. Our records confirm that funds from *********** were received on September 16, 2024, in the amount of $3,183.70 for the referenced account; however, processing can take up to 30 days from receipt of funds and all required documents. We are in the process of completing this request and will have the check expedited to our customer via ***** tracking # **************. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.
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