Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Toyota Motor North America, Inc. has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
• 

  Toyota Motor Manufacturing N.A.

  25 Atlantic Avenue Erlanger, KY 41018

• 

  Toyota Motor Manufacturing, Indiana, Inc.

  P.O. Box 4000 Princeton, IN 47670

• 

  Toyota Motor Credit Corp

  3957 Westerre Parkway, Suite 200 P.O. Box 31826 Richmond, VA 23294

• 

  Lexus-Division Of Toyota Motor Sales, USA, Inc

  450 E Diehl Rd Naperville, IL 60563

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My new 2024 RAV 4 Limited Hybrid has two microphones, one on the drivers side and one on the passengers side. The one on the passenger side does not work. Have taken car to dealership 3 times with problem so they could get with different people to look at car. Have not resolved problem. The dealership was Toyota Of *********, They concluded it was an Apple iphone compatibility issue. I contacted *****, they have heard nothing on the issue but were confident it could not be iphone problem since there was no problem with drivers side microphone working. We believe that since Toyota sold us the product they should be front and center in resolving it.

  Business Response

  Date: 03/27/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.
  
  We can confirm a case is actively being reviewed.
  
  We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.
  

  Customer Answer

  Date: 03/31/2025

  I am rejecting this response because:  Toyota has only said they will review compliant. They have made no response to the problem with car little less any initiation of a fix or repair. in essence they have done nothing to resolve compliant. 

  Business Response

  Date: 04/03/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.
  
  We can confirm a case is actively being reviewed.
  
  We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.
  

  Customer Answer

  Date: 04/03/2025

  I am rejecting this response because:   It is the same response as given on 3/27/2025. That they will review the compliant. They have made no response to the problem with the car , title less any to fix or repair. In essence they have done nothing to resolve compliant. I also find it interesting they give the same response to the complaint over again.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The paint on the roof of my 2015 Toyota Rav4 is peeling very badly. Toyota has issued a Customer Support program related to this issue because of how widespread it is. It is an issue with the factory applied paint with certain colors. (Mine is color code 040 - Super White which is covered under the program.) They stated to me that the coverage for my vehicle ended on Nov 23, 2024. They never notified me of the issue in the first place. The first time I ever heard of this issue and related program was when I was researching online to see how my paint could start peeling so badly out of the blue. Turns out it was due to bad factory paint. I was never notified of the issue - they say they did notify me but they listed the wrong address when they told me where they sent it. I contacted Toyota's brand engagement center and was told there is nothing they can do and that there is nobody else at Toyota that could help handle my complaint. They refused to give me the contact information of someone else to help me. There is no damage to the vehicle in the area of peeling paint - it is clearly due to the factory defect (see attached picture). I think they should repaint my vehicle at no cost to me. They have acknowledged the manufacturer's defect with the paint, my vehicle is eligible and affected, I was never notified of the issue or of the related customer support program, and I am only 4 months outside the window of coverage. I think the right thing to do is extend coverage for my vehicle.

  Business Response

  Date: 03/27/2025

  We have reviewed the follow-up
  complaint filed by the Guest.
  As we have indicated, the vehicle is beyond the ZKG Customer Support Program parameters. As such, Toyota would be unwilling to offer
  compensation for any related repairs to the vehicle. While we understand the
  dissatisfaction with this decision, it represents Toyota's final position on
  this matter.
  In reviewing the case,
  we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guest’s request at this time.
  

  Customer Answer

  Date: 03/28/2025

  I am rejecting this response because it does not take into consideration the mistakes made by Toyota which should result in an exception to the coverage period. 

  Business Response

  Date: 04/01/2025

  We have reviewed the follow-up complaint filed by the Guest.
  As we have indicated, the vehicle is beyond the ZKG Customer Support Program parameters. As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guest’s request at this time.

  Customer Answer

  Date: 04/01/2025

  I am rejecting this response because: It is the exact same response as the first response. Which is the same response they say on the phone. Nobody is actually looking at the details of the case. They sent the notice of this paint replacement program to the wrong address as their first rep stated in my first call with them. Also, since it isn't a "safety" recall - it is not listed under recalls when you look up the VIN number online. There was no way of me knowing about this program until it was too late. I found it randomly online when I was trying to figure out how in the world the paint on the entire roof of my car is peeling out of the blue. It is unfortunate that a company with the reputation of Toyota fails to uphold that reputation-especially over something like repainting someone's car when they admit they made a pervasive mistake at the factory.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2025 Toyota RAV4 Hybrid from A1 Toyota in *********, **, and it has had a persistent steering defect since the first day. The issue causes uneven resistance when turning left versus right, making it a safety concern.I have taken the car to the dealership multiple times, but Toyota has failed to fix the issue. After numerous unsuccessful service attempts, I formally requested a buyback under the Lemon Law (Case #************). However, Toyota has been deliberately delaying the process and refusing to provide a clear timeline.Additionally, Toyota is forcing me to continue making lease payments on a defective vehicle while they "review" my case. This is unethical and financially damaging.I demand the following:An immediate resolution to my buyback request.Compensation for the financial loss and distress Toyota has caused me.A formal commitment that Toyota will refund any payments I make during this delay.Toyota is failing to uphold its consumer responsibility, and I am now seeking BBBs assistance in resolving this matter.

  Business Response

  Date: 03/26/2025

  We have received the guest complaint. We have opened a case with the Dispute Resolution team to further look into the guest request. We cannot guarantee the outcome of the findings.
  
  Please allow 7-10 days for a consultant to reach out to the guest via email. Then about 60 days for a resolution on the findings.
  
  If the guest has further questions. We encourage the Guest to contact us at ************ so we may provide additional information.
  

  Customer Answer

  Date: 03/27/2025

  I am rejecting this response because:   

  I am not satisfied with Toyotas response. The steering defect in my 2025 Toyota RAV4 Hybrid remains unresolved despite multiple service visits. The issue significantly affects drivability, and Toyota has not offered any meaningful solution or compensation.
  
  
  This situation has caused me financial loss (Im an Uber driver unable to work for over 1.5 months), physical discomfort, and mental stress. Simply stating that my complaint has been forwarded is not a solution. I expect a formal resolution timeline and a commitment to either repurchase the vehicle under Lemon Law or provide a full repair and compensation for my losses.
  
  
  I am working with a Lemon Law attorney and will continue to escalate the matter if no progress is made.
  
  

  Business Response

  Date: 04/01/2025

  We have received the guest complaint. We have opened a case with the Dispute Resolution team to further look into the guest request. We cannot guarantee the outcome of the findings.
  
  Please allow 7-10 days for a consultant to reach out to the guest via email. Then about 60 days for a resolution on the findings.
  
  If the guest has further questions. We encourage the Guest to contact us at ************ so we may provide additional information.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new 2024 Grand Highlander in July of 2023. The vehicle has a well documented history of unintended braking while in reverse and more recently, also while in drive. The vehicle has been out of service for over 40 days. The vehicle has had 3 repair attempts at multiple Toyota dealerships with no resolution for the safety issues. The vehicle is well within the warranty length and mileage. Toyota has refused to continue to attempt to repair which puts Toyota in breach of contract/************ *****************

  Business Response

  Date: 03/27/2025

  We have received the guest complaint. We have opened a case with the Dispute Resolution team to further look into the guest request. We cannot guarantee the outcome of the findings.
  
  Please allow 7-10 days for a consultant to reach out to the guest via email. Then about 60 days for a resolution on the findings.
  
  If the guest has further questions. We encourage the Guest to contact us at ************ so we may provide additional information.
  

  Customer Answer

  Date: 03/27/2025

  I am rejecting this response because:   I submitted a request for repurchase on 2/10/2025. I have made multiple attempts to repair the safety defect through Toyota service departments. My vehicle has been out of service for 40+ days. More time is not an acceptable response.

  Business Response

  Date: 04/01/2025

  We have reviewed the follow-up complaint filed by the Guest.
  As we have indicated, the vehicle is beyond the ZKG Customer Support Program parameters. As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.

  Customer Answer

  Date: 04/01/2025

  I am rejecting this response because:   Please explain how this vehicle is not covered under the *** program and how the issue of peeling paint is relevant to this complaint. The complaint is due to concern of a safety issue - nothing cosmetic. The vehicle has not been inspected by a Toyota technician for the current issue despite attempts on behalf of the vehicle owner. In previous service diagnostics, it was confirmed that another braking issue is an existing safety concern and repairs were attempted but did not remedy the problem.

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Toyota regarding my unresolved request for reimbursement related to transmission replacement issues with my vehicle.I have been experiencing significant problems with the transmission in my Toyota Camry, which prompted me to seek assistance for reimbursement after having it repaired. Despite my efforts to address this matter directly with Toyota, I have not been able to reach a satisfactory resolution. Previously, I contacted Toyota for assistance, but my request was denied on the grounds that the repair was not conducted at a local dealership. I explained that fixing the transmission at a dealership was unfeasible due to lengthy backorder timeframes, which left me with no option but to seek repairs elsewhere. I have documented my communications with Toyota, including attempts to escalate my concerns, but I continually receive responses that do not address the unique circumstances of my situation. I feel that my case deserves further attention, especially considering the numerous complaints from other Toyota Camry owners facing similar transmission issues, which can be found in online forums. As of now, I am requesting a formal review of my case and a fair resolution regarding my request for reimbursement. Thank you for your assistance in this matter. I look forward to your prompt response.

  Business Response

  Date: 03/26/2025

  We have reviewed the follow-up complaint filed by the Guest.
  As we have indicated, the vehicle is beyond the X5 year/ 60k mile Powertrain parameters. As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
  In reviewing the case,we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.

  Customer Answer

  Date: 03/26/2025

  I am rejecting this response because the vehicle has a known transmission defect that Toyota will not acknowledge. The vehicle was essentially worthless, and due to still owing a financial obligation, I was forced to repair the vehicle out of pocket. This was an exceptional circumstance and unfair to the customer.
  

  Business Response

  Date: 04/01/2025

  We have reviewed the follow-up complaint filed by the Guest.
  As we have indicated, the vehicle is beyond the 5 year/ 60k mile Powertrain parameters. As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.
  

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota's management has failed to provide a quality product Toyota is so renowned for. Toyota's management needs to own up that the ******* Toyota Tacoma trucks have clearly a repeatable flaw in the manufacturing of their 3.5L ********** 2017 Tacoma truck had just rolled over ****** miles when the 'check engine' light came on. My on-board diagnostics told me it was a P11EE error code. I took my truck to my Toyota dealership's service department on February 26, 2025. The service department manager told me the P11EE error code was a 'known issue' with this vintage of Tacoma trucks and they see this issue on a consistent basis. Because of a cylinder head manufacturing defect, the valve(s) eventually stick open. This happens anywhere between ****** and ****** miles.The Toyota warranty on these trucks is for 5 years or ****** miles. Obviously, my warranty had expired leaving a $7403.92 repair bill and my truck in the Toyota's service department for over a week.I purchased my 2017 Toyota Tacoma brand new in January 2018. I also purchased the Toyota dealership's extended maintenance plan which provided service on my truck through ****** miles. I faithfully took my truck in for each of the scheduled maintenance intervals. I never towed any loads with my truck or did anything else out of the ordinary. Yet, I had a major engine failure after just ****** miles.An issue that is consistent and continues to repeat itself should be addressed. Toyota's management needs to admit there is a serious manufacturing defect with the ********* Tacoma truck 3.5L engines and provide an extended warranty and financial compensation to their owners. Not doing so in the near future, may destroy Toyota's reputation for building and standing up for their product quality.**** *******

  Business Response

  Date: 03/26/2025

  ***Do not assign case to previous case owner.***
  ****Please work the case accordingly****
  
  
  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.  
  The Powertrain Warranty on the vehicle is in effect for 5 years or ****** miles from the vehicle's in-service date, whichever occurs first.
   
  Any repair or replacement to the engine, transmission/transaxle, front wheel drive, rear wheel drive, or restraint system, which becomes necessary due to a defect in materials or workmanship, is warrantable. Items subject to normal wear and tear, noise, vibration, or deterioration are not warranted.
   
  The Factory warranties provided by Toyota cover repairs and manufacturer-caused conditions or defects in materials or workmanship of any part supplied by Toyota that occur and reported while the vehicle is still within the warranty parameters. This warranty does not cover damage or failures resulting directly or indirectly from any of the following:
   
  1.    Fire, accidents or theft
  2.    Abuse or negligence
  3.    Misuse - for example, racing or overloading
  4.    Improper repairs
  5.    Alteration or tampering, including installation of non-Genuine Toyota Accessories
  6.    Lack of or improper maintenance, including use of fluids other than those specified in the Owners Manual
  7.    Installation of non-Genuine Toyota Parts
  8.    ******************* tree sap, road debris (including stone chips), rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions
  9.    Water contamination
   
  The warranty also does not cover the following: 
   
  1.    Tires; Tires are covered by a separate warranty provided by the tire manufacturer. 
  2.    Normal Wear and Tear
  3.    Noise, vibration, cosmetic conditions and other deterioration caused by normal wear and tear.
  
  In reviewing the customers case, we note that the concern with the check engine light occurred beyond the parameters of the powertrain warranty, as the vehicle is 7 years of age and has 61k miles on the odometer.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guests request at this time.
  
  
  

  Customer Answer

  Date: 04/02/2025

  I am rejecting this response because:   Toyota management has lost the competitive edge on quality.  My 2017 truck repairs are a 'known manufacturing defect' but Toyota management keeps their heads stuck into the sand and deny it.  My solution is simple.  I will never buy a Toyota product again.

  **** *******

  Business Response

  Date: 04/03/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.  
  The Powertrain Warranty on the vehicle is in effect for 5 years or ****** miles from the vehicle's in-service date, whichever occurs first.
   
  Any repair or replacement to the engine, transmission/transaxle, front wheel drive, rear wheel drive, or restraint system, which becomes necessary due to a defect in materials or workmanship, is warrantable. Items subject to normal wear and tear, noise, vibration, or deterioration are not warranted.
   
  The Factory warranties provided by Toyota cover repairs and manufacturer-caused conditions or defects in materials or workmanship of any part supplied by Toyota that occur and reported while the vehicle is still within the warranty parameters. This warranty does not cover damage or failures resulting directly or indirectly from any of the following:
   
  1.    Fire, accidents or theft
  2.    Abuse or negligence
  3.    Misuse - for example, racing or overloading
  4.    Improper repairs
  5.    Alteration or tampering, including installation of non-Genuine Toyota Accessories
  6.    Lack of or improper maintenance, including use of fluids other than those specified in the Owners Manual
  7.    Installation of non-Genuine Toyota Parts
  8.    ******************* tree sap, road debris (including stone chips), rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions
  9.    Water contamination
   
  The warranty also does not cover the following: 
   
  1.    Tires; Tires are covered by a separate warranty provided by the tire manufacturer. 
  2.    Normal Wear and Tear
  3.    Noise, vibration, cosmetic conditions and other deterioration caused by normal wear and tear.
  
  In reviewing the customers case, we note that the concern with the check engine light occurred beyond the parameters of the powertrain warranty, as the vehicle is 7 years of age and has 61k miles on the odometer.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guests request at this time.
  

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with this issue since a repair was made on my truck. The brake pedal being depressed causes my headlight to dim for a second. When the brake booster engages the headlights dim. I have had it in service but everything they say it's normal. "Another like model on the lot does the same thing" even though I was promised to be shown the issue replicated. I'm very disappointed in the customer support here. I'm also very disappointed in a ****** dollar truck with dimming headlights. It's a 2023 Tacoma Off Road. I have been given the run around so much. It really is unbelievable. I own stock in the company and am a loyal customer. I am blown away that this is even happening.

  Business Response

  Date: 03/26/2025

  
  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************ We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.
  

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! It is day 4 of me calling my Leinholder Toyota Motor. Im from IL and moved to **. I wanted to sell my vehicle. However based on the dealerships response they saw that my co-owner/mother/ is still on the title/loan. My mother passed away 4 years ago, may she rest in peace. So they advised me to call my leinholder and ask to see if she can be removed. It was supposed to be done 4 years ago as I've sent in the needed documents such as death certificate/will. I didn't expect to have this problem. I called the leinholder and they said they can't do it on their end and that I have to go to the **** I went to CA DMV and see if i can just register my vehicle. I still cant. So they advised me to call my leinholder again same answer. I then called the IL *** and they said I have to call the leinholder to be able to remove or at least do the change. Now I'm confused. BOTH *** from BOTH states told me to call my leinholder and they refuse to remove, take out the name, as because they don't have the ability too.. We've been playing phone tag and its been frustrating. Leinholder advised I do a replacement registration change name through IL **** I don't want to pay 50 just to be able to remove the name!!!! IT doesn't make sense. I called the IL *** again and said it is the leinholder's responsibility to remove the name so that I won't have any problems. ***** from *********** advised I file a complaint with you to help assist my situation. Bless her heart! I didn't expect to have to go through this level and have it escalated, but i kind of have to!.

  Business Response

  Date: 03/27/2025

  BBB please forward this complaint to Toyota ******************

  Customer Answer

  Date: 03/28/2025

  I am rejecting this response because:   Nothing happened..... Messages are just being forwarded to one another.....

  Business Response

  Date: 04/03/2025

  We have reviewed the follow-up contact filed by the Guest. We regret to hear of the inconvenience reported by the Guest.
  To best address the Guests concerns, we will need to refer the customer to the financial institution that administers the lease or loan. If this is through Toyota ****************** (TFS), please contact TFS directly at ************** for further assistance. If the customer leased or financed the vehicle through a company other than ***, please contact the respective financial institution for further assistance.
  

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2023 Prius and the * charger for the phone will not work unless there is no protective case on it. My local Toyota, ******** in **********, *************, tells me that corporate Toyota tells them that the phone will not charge with a Magnetic case (the one with a white circle on the back, also known as a Mag Safe case). So I bought a non mag-safe and it did not work. And a second non-mag-safe and it did not work. I have also seen that the same problem exists on the 2024 Toyota, so they seem to be making no effort to fix the problem. I called Toyota and they gave me the case number noted below. No one returned my call.

  Business Response

  Date: 03/26/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.
  
  We can confirm a case is actively being reviewed.
  
  We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/05/2024 I purchased a Yokohama 165/80D 17 YKTEMP S tire ($248.99) and Temporary Wheel ($152.99) for a total of $401.98 from Toyota of ********, ** after being told by this dealership, from whom I purchased my Crown Signia XLE on 11/15/2024, that it was the only spare tire option available for my vehicle. Since this spare tire doesn't fit into the spare tire recess in rear cargo area of my vehicle, I loose several inches of usable cargo space storing this ******** appears the dealership failed to do there "homework" in as much as Toyota sells a 155/85R18 Compact Spare specifically designed to fit in the rear cargo area tire storage compartment of my vehicle.The restitution I seek from this dealer's mistake is the exchange of my current spare (still in new/unused condition) for the 155/85R18 Compact Spare on mounted on wheel.

  Business Response

  Date: 03/27/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************ We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.
  

  Customer Answer

  Date: 03/29/2025

  I am rejecting this response because:   Being told to contact Toyota's ***************** suggest that the BBB's customer advocacy is not taken seriously enough to cause Toyota to have read and responded to my complaint directly.

  Business Response

  Date: 04/03/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.
  
  Southeast Toyota (SET) is a private distributor and may offer options and/or accessories that are exclusive to their region. SET serves the states of *******, *******, ***********************************************, and ******** 
   
  SET accessory information may be obtained by calling ************** between the hours of 8 AM and 5 PM, Monday through Friday, Eastern Time. We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.
  

  Customer Answer

  Date: 04/03/2025

  I am rejecting this response because:   Toyota is NOT taking any responsibility for properly address my complaint and simply trying to pass me off to one of their subsidiaries.