Business Profile

Auto Manufacturers

Toyota Motor North America, Inc.

Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,131 total complaints in the last 3 years.
412 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Toyota states the following regarding their Vision Statement: "To be the most successful and respected car company in America," and their Mission Statement: "To attract and attain customers with high-valued products and services and the most satisfying ownership experience in America."I purchased a 2020 Toyota RAV4 Hybrid from ************************************** located at ********************************************* in July 2023. I purchased the vehicle at over 100K miles. My vehicle was operating fine up until last Wednesday, March 12th, 2025. I was driving down the interstate when my vehicle went off of cruise control and issued a cruise control and hybrid system malfunction. I took the car to **************************************'s service department the same day. The diagnosis was to the ** floor underwire harness, which I now know as Customer Support Program #******. I spoke with ******* at Toyota's customer service - case #: ************ - and she confirmed that the program was good for up to 8 years of 100K miles. I clearly surpassed 100K miles when I purchased the vehicle and I was never made aware of this being an issue as my vehicle passed all inspections upon leaving the dealership. I would like to request that Toyota work with me to cover the costs of the ** floor underwire harness, which is at least an $8000 fix. This is my first Toyota that I've owned and I do love my vehicle, so I am saddened that I am having this issue only 1.5 years in. Please remember your Mission and Vision Statement when taking care of your consumers. I want to love Toyota just as my family members do. I request that Toyota find a resolution to this matter as soon as possible. I will be a customer for life if you take care of this. Thank you for your time.Sincerely, a saddened first-time Toyota customer.
Business Response
Date: 04/03/2025
We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.

********************** issued the Customer Support Program ****** providing coverage for the ** Floor Under Wire Harness and Rear Traction Motor Cable Corrosion. The Guests vehicle is beyond the 8 year/100,00-mile parameters of the Customer Support Program ******. Once the vehicle is outside of the 8 year/100,00 of the **** the cost of repairs becomes the owners responsibility.

In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.
Customer Answer
Date: 04/03/2025
I am rejecting this response because: this is poor customer service.
Business Response
Date: 04/08/2025
We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.

Toyota issued the Customer Support Program ****** providing coverage for the ** Floor Under Wire Harness and Rear Traction Motor Cable Corrosion. The Guests vehicle is beyond the 8 year/100,00-mile parameters of the Customer Support Program ******. Once the vehicle is outside of the 8 year/100,00 of the **** the cost of repairs becomes the owners responsibility.

In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.
Customer Answer
Date: 04/08/2025
I am rejecting this response because: I bought the car USED and it was over 100K and now Im having issues. How would I have known to look into this when I would have never received this communication prior to buying the vehicle?
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A few weeks ago I paid $33,500 to buy a 2025 Prius ****** every time I get in my car, I get nagged by the touchscreen unit to subscribe to "Drive Connect" by Toyota. These features are not useful for me and never will be. I want to opt out but I can't. It's a distraction, safety hazard, and makes my car feel incomplete. For something $33,500, I shouldn't receive advertisements on it.I want Toyota to push a software update that lets owners opt out of this screen permanently.
Business Response
Date: 03/31/2025
This screen serves as the default home page and cannot be removed. However, once a guest starts the vehicle, they can access Android Auto or satellite radio, and this message will no longer appear on the screen.
For step-by-step directions on set up, or more information about multimedia features in your vehicle, please visit our Toyota ****************** Support at ********************************************************* . There, you can input your VIN and find detailed support for your vehicles connected services.
If the guest has further questions. We encourage the Guest to contact us at ************** so we may provide additional information.
Customer Answer
Date: 04/07/2025
I am rejecting this response because: It just explains the problem and is not a solution.
Business Response
Date: 04/08/2025
This screen serves as the default home page and cannot be removed. However, once a guest starts the vehicle, they can access Android Auto or satellite radio, and this message will no longer appear on the screen.
For step-by-step directions on set up, or more information
about multimedia features in your vehicle, please visit our Toyota ****************** Support at ********************************************************* . There, you can input your VIN and find detailed support for your vehicles connected services.
If the guest has further questions. We encourage the Guest to contact us at ************** so we may provide additional information.

Customer Answer
Date: 04/09/2025
I am rejecting this response because:

My complaint's purpose is to request modification to how it works. I will reject any further responses that only further explain how it works. I know how it works and I know I can use Android Auto. What I don't want is to see an advertisement in a car I paid $34,000 for. I am not interested in ever subscribing to Toyota connected services. It is not only an advertisement, but a distraction.
Instead of the advertisement being the default screen, it could show controls to the car or the energy monitor. Anything else would be more useful.
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2021 Lexus ES 300h in 12/16/2024 ,after purchasing the car the dealer make me aware that there was a recall on the car and advise me to take it to the car manufacturer ( Lexus ) which I did , when I was at the dealer I mentioned That I was also having a problem with auto carplay they said that technology guide will help me with that issue they kept the car for 4 days; when I pick up the car I explained my issue with carplay ( which only works when is connected to a USB port ) , he said that the problem will be resolve with an update from *****. The problem is that when I'm driving using carplay if I get a phone call , the person calling me can't not hear me : after many surges on the internet I became aware That Lexus knows about this problem and won't replace the defective radio. I almost had an accident when I received a call from my daughter and had to use my two hands to disconnect the phone from the cable. when you are driving on busy highway with multiple lanes and you have to disconnect your phone using you two hands it become a distraction and very dangerous : please help. on 12/15 2024 when I purchased the car had manufacturer's warranty ( 4 years or ****** miles ) and know they want to charge me $180 dollars for diagnostic and probably charge me for a new radio .
Customer Answer
Date: 03/21/2025
I have not heard from Toyota Lexus Company ; very disappointed after being a loyal customer for more than 15 years, please make shure that my complaint is public . Thank You.
Customer Answer
Date: 03/25/2025
Have not heard anything from the company , was my complaint submitted ? Please help, thank you.
Business Response
Date: 04/07/2025
We have reviewed the follow-up complaint filed by the Guest.

As we have indicated, the vehicle is beyond the 4-year comprehensive warranty parameters. As such, Lexus would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Lexus' final position on this matter.

In reviewing the case, we find that Lexus has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.

For step-by-step directions on set up, or more information about multimedia features in your vehicle, please visit our Lexus ****************** Support at ****************************************************************************************. There, you can input your VIN and find detailed support for your vehicles connected services.

Additionally, we encourage the guest to visit their servicing Lexus dealer to have any issues with the multimedia system diagnosed.
Customer Answer
Date: 04/07/2025
I am rejecting this response because: when I went to the dealer for the recall the car was still in warranty when I mention the problem with the radio they said to check with the teknology guy he said the problem was not with the radio it was an update issue with *****. I am surprised with the company when I explained the problem on my complained I almost had an accident because when I had the call my daughter could not hear me and I had to disconnect the phone from apple play.
Business Response
Date: 04/08/2025
We have reviewed the follow-up complaint filed by the Guest.

As we have indicated, the vehicle is beyond the 4 year comprehensive warranty parameters. As such, Lexus would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Lexus' final position on this matter.

In reviewing the case, we find that Lexus has met its obligations in regard to all expressly written warranties, and are unable to grant the Guests request at this time.

For step-by-step directions on set up, or more information about multimedia features in your vehicle, please visit our Lexus ****************** Support at ****************************************************************************************. There, you can input your VIN and find detailed support for your vehicles connected services. These service do have a cost after the trial expires.

Additionally, we encourage the guest to visit their servicing Lexus dealer to have any issues with the multimedia system diagnosed.
Customer Answer
Date: 04/08/2025
My conclusion is That Lexus dont care for their customers this issue with my car was and update and technical support but because according to them
my car is out of warranty is not even worth a phone call ; please make sure my complaint is visible to other people are checking Lexus customer service practice, Thank You.
Customer Answer
Date: 04/08/2025
I am rejecting this response because: I am still having the same problem when the radio is on car play cant answer a phone call because the audio when I answering the call is not there and They can heard me .A technology tech could call me and fix this problem but the company won't do anything unless they make a profit .
Initial Complaint
Date:03/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My new 2024 RAV 4 Limited Hybrid has two microphones, one on the drivers side and one on the passengers side. The one on the passenger side does not work. Have taken car to dealership 3 times with problem so they could get with different people to look at car. Have not resolved problem. The dealership was Toyota Of *********, They concluded it was an Apple iphone compatibility issue. I contacted *****, they have heard nothing on the issue but were confident it could not be iphone problem since there was no problem with drivers side microphone working. We believe that since Toyota sold us the product they should be front and center in resolving it.
Business Response
Date: 03/27/2025
We have reviewed the complaint filed by the Guest through our Brand Engagement Center.

We can confirm a case is actively being reviewed.

We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.
Customer Answer
Date: 03/31/2025
I am rejecting this response because: Toyota has only said they will review compliant. They have made no response to the problem with car little less any initiation of a fix or repair. in essence they have done nothing to resolve compliant.
Business Response
Date: 04/03/2025
We have reviewed the complaint filed by the Guest through our Brand Engagement Center.

We can confirm a case is actively being reviewed.

We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.
Customer Answer
Date: 04/03/2025
I am rejecting this response because: It is the same response as given on 3/27/2025. That they will review the compliant. They have made no response to the problem with the car , title less any to fix or repair. In essence they have done nothing to resolve compliant. I also find it interesting they give the same response to the complaint over again.
Initial Complaint
Date:03/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The paint on the roof of my 2015 Toyota Rav4 is peeling very badly. Toyota has issued a Customer Support program related to this issue because of how widespread it is. It is an issue with the factory applied paint with certain colors. (Mine is color code 040 - Super White which is covered under the program.) They stated to me that the coverage for my vehicle ended on Nov 23, 2024. They never notified me of the issue in the first place. The first time I ever heard of this issue and related program was when I was researching online to see how my paint could start peeling so badly out of the blue. Turns out it was due to bad factory paint. I was never notified of the issue - they say they did notify me but they listed the wrong address when they told me where they sent it. I contacted Toyota's brand engagement center and was told there is nothing they can do and that there is nobody else at Toyota that could help handle my complaint. They refused to give me the contact information of someone else to help me. There is no damage to the vehicle in the area of peeling paint - it is clearly due to the factory defect (see attached picture). I think they should repaint my vehicle at no cost to me. They have acknowledged the manufacturer's defect with the paint, my vehicle is eligible and affected, I was never notified of the issue or of the related customer support program, and I am only 4 months outside the window of coverage. I think the right thing to do is extend coverage for my vehicle.
Business Response
Date: 03/27/2025
We have reviewed the follow-up
complaint filed by the Guest.
As we have indicated, the vehicle is beyond the ZKG Customer Support Program parameters. As such, Toyota would be unwilling to offer
compensation for any related repairs to the vehicle. While we understand the
dissatisfaction with this decision, it represents Toyota's final position on
this matter.
In reviewing the case,
we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guest’s request at this time.
Customer Answer
Date: 03/28/2025
I am rejecting this response because it does not take into consideration the mistakes made by Toyota which should result in an exception to the coverage period.
Business Response
Date: 04/01/2025
We have reviewed the follow-up complaint filed by the Guest.
As we have indicated, the vehicle is beyond the ZKG Customer Support Program parameters. As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guest’s request at this time.
Customer Answer
Date: 04/01/2025
I am rejecting this response because: It is the exact same response as the first response. Which is the same response they say on the phone. Nobody is actually looking at the details of the case. They sent the notice of this paint replacement program to the wrong address as their first rep stated in my first call with them. Also, since it isn't a "safety" recall - it is not listed under recalls when you look up the VIN number online. There was no way of me knowing about this program until it was too late. I found it randomly online when I was trying to figure out how in the world the paint on the entire roof of my car is peeling out of the blue. It is unfortunate that a company with the reputation of Toyota fails to uphold that reputation-especially over something like repainting someone's car when they admit they made a pervasive mistake at the factory.
Initial Complaint
Date:03/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2025 Toyota RAV4 Hybrid from A1 Toyota in *********, **, and it has had a persistent steering defect since the first day. The issue causes uneven resistance when turning left versus right, making it a safety concern.I have taken the car to the dealership multiple times, but Toyota has failed to fix the issue. After numerous unsuccessful service attempts, I formally requested a buyback under the Lemon Law (Case #************). However, Toyota has been deliberately delaying the process and refusing to provide a clear timeline.Additionally, Toyota is forcing me to continue making lease payments on a defective vehicle while they "review" my case. This is unethical and financially damaging.I demand the following:An immediate resolution to my buyback request.Compensation for the financial loss and distress Toyota has caused me.A formal commitment that Toyota will refund any payments I make during this delay.Toyota is failing to uphold its consumer responsibility, and I am now seeking BBBs assistance in resolving this matter.
Business Response
Date: 03/26/2025
We have received the guest complaint. We have opened a case with the Dispute Resolution team to further look into the guest request. We cannot guarantee the outcome of the findings.

Please allow 7-10 days for a consultant to reach out to the guest via email. Then about 60 days for a resolution on the findings.

If the guest has further questions. We encourage the Guest to contact us at ************ so we may provide additional information.
Customer Answer
Date: 03/27/2025
I am rejecting this response because:
I am not satisfied with Toyotas response. The steering defect in my 2025 Toyota RAV4 Hybrid remains unresolved despite multiple service visits. The issue significantly affects drivability, and Toyota has not offered any meaningful solution or compensation.

This situation has caused me financial loss (Im an Uber driver unable to work for over 1.5 months), physical discomfort, and mental stress. Simply stating that my complaint has been forwarded is not a solution. I expect a formal resolution timeline and a commitment to either repurchase the vehicle under Lemon Law or provide a full repair and compensation for my losses.

I am working with a Lemon Law attorney and will continue to escalate the matter if no progress is made.

Business Response
Date: 04/01/2025
We have received the guest complaint. We have opened a case with the Dispute Resolution team to further look into the guest request. We cannot guarantee the outcome of the findings.

Please allow 7-10 days for a consultant to reach out to the guest via email. Then about 60 days for a resolution on the findings.

If the guest has further questions. We encourage the Guest to contact us at ************ so we may provide additional information.
Initial Complaint
Date:03/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a new 2024 Grand Highlander in July of 2023. The vehicle has a well documented history of unintended braking while in reverse and more recently, also while in drive. The vehicle has been out of service for over 40 days. The vehicle has had 3 repair attempts at multiple Toyota dealerships with no resolution for the safety issues. The vehicle is well within the warranty length and mileage. Toyota has refused to continue to attempt to repair which puts Toyota in breach of contract/************ *****************
Business Response
Date: 03/27/2025
We have received the guest complaint. We have opened a case with the Dispute Resolution team to further look into the guest request. We cannot guarantee the outcome of the findings.

Please allow 7-10 days for a consultant to reach out to the guest via email. Then about 60 days for a resolution on the findings.

If the guest has further questions. We encourage the Guest to contact us at ************ so we may provide additional information.
Customer Answer
Date: 03/27/2025
I am rejecting this response because: I submitted a request for repurchase on 2/10/2025. I have made multiple attempts to repair the safety defect through Toyota service departments. My vehicle has been out of service for 40+ days. More time is not an acceptable response.
Business Response
Date: 04/01/2025
We have reviewed the follow-up complaint filed by the Guest.
As we have indicated, the vehicle is beyond the ZKG Customer Support Program parameters. As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.
Customer Answer
Date: 04/01/2025
I am rejecting this response because: Please explain how this vehicle is not covered under the *** program and how the issue of peeling paint is relevant to this complaint. The complaint is due to concern of a safety issue - nothing cosmetic. The vehicle has not been inspected by a Toyota technician for the current issue despite attempts on behalf of the vehicle owner. In previous service diagnostics, it was confirmed that another braking issue is an existing safety concern and repairs were attempted but did not remedy the problem.
Initial Complaint
Date:03/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally lodge a complaint against Toyota regarding my unresolved request for reimbursement related to transmission replacement issues with my vehicle.I have been experiencing significant problems with the transmission in my Toyota Camry, which prompted me to seek assistance for reimbursement after having it repaired. Despite my efforts to address this matter directly with Toyota, I have not been able to reach a satisfactory resolution. Previously, I contacted Toyota for assistance, but my request was denied on the grounds that the repair was not conducted at a local dealership. I explained that fixing the transmission at a dealership was unfeasible due to lengthy backorder timeframes, which left me with no option but to seek repairs elsewhere. I have documented my communications with Toyota, including attempts to escalate my concerns, but I continually receive responses that do not address the unique circumstances of my situation. I feel that my case deserves further attention, especially considering the numerous complaints from other Toyota Camry owners facing similar transmission issues, which can be found in online forums. As of now, I am requesting a formal review of my case and a fair resolution regarding my request for reimbursement. Thank you for your assistance in this matter. I look forward to your prompt response.
Business Response
Date: 03/26/2025
We have reviewed the follow-up complaint filed by the Guest.
As we have indicated, the vehicle is beyond the X5 year/ 60k mile Powertrain parameters. As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
In reviewing the case,we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.
Customer Answer
Date: 03/26/2025
I am rejecting this response because the vehicle has a known transmission defect that Toyota will not acknowledge. The vehicle was essentially worthless, and due to still owing a financial obligation, I was forced to repair the vehicle out of pocket. This was an exceptional circumstance and unfair to the customer.
Business Response
Date: 04/01/2025
We have reviewed the follow-up complaint filed by the Guest.
As we have indicated, the vehicle is beyond the 5 year/ 60k mile Powertrain parameters. As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.
Initial Complaint
Date:03/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Toyota's management has failed to provide a quality product Toyota is so renowned for. Toyota's management needs to own up that the ******* Toyota Tacoma trucks have clearly a repeatable flaw in the manufacturing of their 3.5L ********** 2017 Tacoma truck had just rolled over ****** miles when the 'check engine' light came on. My on-board diagnostics told me it was a P11EE error code. I took my truck to my Toyota dealership's service department on February 26, 2025. The service department manager told me the P11EE error code was a 'known issue' with this vintage of Tacoma trucks and they see this issue on a consistent basis. Because of a cylinder head manufacturing defect, the valve(s) eventually stick open. This happens anywhere between ****** and ****** miles.The Toyota warranty on these trucks is for 5 years or ****** miles. Obviously, my warranty had expired leaving a $7403.92 repair bill and my truck in the Toyota's service department for over a week.I purchased my 2017 Toyota Tacoma brand new in January 2018. I also purchased the Toyota dealership's extended maintenance plan which provided service on my truck through ****** miles. I faithfully took my truck in for each of the scheduled maintenance intervals. I never towed any loads with my truck or did anything else out of the ordinary. Yet, I had a major engine failure after just ****** miles.An issue that is consistent and continues to repeat itself should be addressed. Toyota's management needs to admit there is a serious manufacturing defect with the ********* Tacoma truck 3.5L engines and provide an extended warranty and financial compensation to their owners. Not doing so in the near future, may destroy Toyota's reputation for building and standing up for their product quality.**** *******
Business Response
Date: 03/26/2025
***Do not assign case to previous case owner.***
****Please work the case accordingly****

We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.
The Powertrain Warranty on the vehicle is in effect for 5 years or ****** miles from the vehicle's in-service date, whichever occurs first.

Any repair or replacement to the engine, transmission/transaxle, front wheel drive, rear wheel drive, or restraint system, which becomes necessary due to a defect in materials or workmanship, is warrantable. Items subject to normal wear and tear, noise, vibration, or deterioration are not warranted.

The Factory warranties provided by Toyota cover repairs and manufacturer-caused conditions or defects in materials or workmanship of any part supplied by Toyota that occur and reported while the vehicle is still within the warranty parameters. This warranty does not cover damage or failures resulting directly or indirectly from any of the following:

1. Fire, accidents or theft
2. Abuse or negligence
3. Misuse - for example, racing or overloading
4. Improper repairs
5. Alteration or tampering, including installation of non-Genuine Toyota Accessories
6. Lack of or improper maintenance, including use of fluids other than those specified in the Owners Manual
7. Installation of non-Genuine Toyota Parts
8. ******************* tree sap, road debris (including stone chips), rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions
9. Water contamination

The warranty also does not cover the following:

1. Tires; Tires are covered by a separate warranty provided by the tire manufacturer.
2. Normal Wear and Tear
3. Noise, vibration, cosmetic conditions and other deterioration caused by normal wear and tear.

In reviewing the customers case, we note that the concern with the check engine light occurred beyond the parameters of the powertrain warranty, as the vehicle is 7 years of age and has 61k miles on the odometer.

In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guests request at this time.

Customer Answer
Date: 04/02/2025
I am rejecting this response because: Toyota management has lost the competitive edge on quality. My 2017 truck repairs are a 'known manufacturing defect' but Toyota management keeps their heads stuck into the sand and deny it. My solution is simple. I will never buy a Toyota product again.
**** *******
Business Response
Date: 04/03/2025
We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.
The Powertrain Warranty on the vehicle is in effect for 5 years or ****** miles from the vehicle's in-service date, whichever occurs first.

Any repair or replacement to the engine, transmission/transaxle, front wheel drive, rear wheel drive, or restraint system, which becomes necessary due to a defect in materials or workmanship, is warrantable. Items subject to normal wear and tear, noise, vibration, or deterioration are not warranted.

The Factory warranties provided by Toyota cover repairs and manufacturer-caused conditions or defects in materials or workmanship of any part supplied by Toyota that occur and reported while the vehicle is still within the warranty parameters. This warranty does not cover damage or failures resulting directly or indirectly from any of the following:

1. Fire, accidents or theft
2. Abuse or negligence
3. Misuse - for example, racing or overloading
4. Improper repairs
5. Alteration or tampering, including installation of non-Genuine Toyota Accessories
6. Lack of or improper maintenance, including use of fluids other than those specified in the Owners Manual
7. Installation of non-Genuine Toyota Parts
8. ******************* tree sap, road debris (including stone chips), rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions
9. Water contamination

The warranty also does not cover the following:

1. Tires; Tires are covered by a separate warranty provided by the tire manufacturer.
2. Normal Wear and Tear
3. Noise, vibration, cosmetic conditions and other deterioration caused by normal wear and tear.

In reviewing the customers case, we note that the concern with the check engine light occurred beyond the parameters of the powertrain warranty, as the vehicle is 7 years of age and has 61k miles on the odometer.

In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guests request at this time.
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been dealing with this issue since a repair was made on my truck. The brake pedal being depressed causes my headlight to dim for a second. When the brake booster engages the headlights dim. I have had it in service but everything they say it's normal. "Another like model on the lot does the same thing" even though I was promised to be shown the issue replicated. I'm very disappointed in the customer support here. I'm also very disappointed in a ****** dollar truck with dimming headlights. It's a 2023 Tacoma Off Road. I have been given the run around so much. It really is unbelievable. I own stock in the company and am a loyal customer. I am blown away that this is even happening.
Business Response
Date: 03/26/2025

We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************ We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

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