Business Profile

Auto Manufacturers

Toyota Motor North America, Inc.

Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,131 total complaints in the last 3 years.
412 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! It is day 4 of me calling my Leinholder Toyota Motor. Im from IL and moved to **. I wanted to sell my vehicle. However based on the dealerships response they saw that my co-owner/mother/ is still on the title/loan. My mother passed away 4 years ago, may she rest in peace. So they advised me to call my leinholder and ask to see if she can be removed. It was supposed to be done 4 years ago as I've sent in the needed documents such as death certificate/will. I didn't expect to have this problem. I called the leinholder and they said they can't do it on their end and that I have to go to the **** I went to CA DMV and see if i can just register my vehicle. I still cant. So they advised me to call my leinholder again same answer. I then called the IL *** and they said I have to call the leinholder to be able to remove or at least do the change. Now I'm confused. BOTH *** from BOTH states told me to call my leinholder and they refuse to remove, take out the name, as because they don't have the ability too.. We've been playing phone tag and its been frustrating. Leinholder advised I do a replacement registration change name through IL **** I don't want to pay 50 just to be able to remove the name!!!! IT doesn't make sense. I called the IL *** again and said it is the leinholder's responsibility to remove the name so that I won't have any problems. ***** from *********** advised I file a complaint with you to help assist my situation. Bless her heart! I didn't expect to have to go through this level and have it escalated, but i kind of have to!.
Business Response
Date: 03/27/2025
BBB please forward this complaint to Toyota ******************
Customer Answer
Date: 03/28/2025
I am rejecting this response because: Nothing happened..... Messages are just being forwarded to one another.....
Business Response
Date: 04/03/2025
We have reviewed the follow-up contact filed by the Guest. We regret to hear of the inconvenience reported by the Guest.
To best address the Guests concerns, we will need to refer the customer to the financial institution that administers the lease or loan. If this is through Toyota ****************** (TFS), please contact TFS directly at ************** for further assistance. If the customer leased or financed the vehicle through a company other than ***, please contact the respective financial institution for further assistance.
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a 2023 Prius and the * charger for the phone will not work unless there is no protective case on it. My local Toyota, ******** in **********, *************, tells me that corporate Toyota tells them that the phone will not charge with a Magnetic case (the one with a white circle on the back, also known as a Mag Safe case). So I bought a non mag-safe and it did not work. And a second non-mag-safe and it did not work. I have also seen that the same problem exists on the 2024 Toyota, so they seem to be making no effort to fix the problem. I called Toyota and they gave me the case number noted below. No one returned my call.
Business Response
Date: 03/26/2025
We have reviewed the complaint filed by the Guest through our Brand Engagement Center.

We can confirm a case is actively being reviewed.

We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/05/2024 I purchased a Yokohama 165/80D 17 YKTEMP S tire ($248.99) and Temporary Wheel ($152.99) for a total of $401.98 from Toyota of ********, ** after being told by this dealership, from whom I purchased my Crown Signia XLE on 11/15/2024, that it was the only spare tire option available for my vehicle. Since this spare tire doesn't fit into the spare tire recess in rear cargo area of my vehicle, I loose several inches of usable cargo space storing this ******** appears the dealership failed to do there "homework" in as much as Toyota sells a 155/85R18 Compact Spare specifically designed to fit in the rear cargo area tire storage compartment of my vehicle.The restitution I seek from this dealer's mistake is the exchange of my current spare (still in new/unused condition) for the 155/85R18 Compact Spare on mounted on wheel.
Business Response
Date: 03/27/2025
We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************ We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.
Customer Answer
Date: 03/29/2025
I am rejecting this response because: Being told to contact Toyota's ***************** suggest that the BBB's customer advocacy is not taken seriously enough to cause Toyota to have read and responded to my complaint directly.
Business Response
Date: 04/03/2025
We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.

Southeast Toyota (SET) is a private distributor and may offer options and/or accessories that are exclusive to their region. SET serves the states of *******, *******, ***********************************************, and ********

SET accessory information may be obtained by calling ************** between the hours of 8 AM and 5 PM, Monday through Friday, Eastern Time. We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.
Customer Answer
Date: 04/03/2025
I am rejecting this response because: Toyota is NOT taking any responsibility for properly address my complaint and simply trying to pass me off to one of their subsidiaries.
Initial Complaint
Date:03/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased vehicle on 28-Feb-2025. The vehicle has check engine light come on within first 75 miles. I am told that it will take 2 weeks to replace catalytic converter and I have been told to drive vehicle in this condition for 2 weeks.I am worried this will damage other components. Also I had several back and forth at multiple dealerships and lost several work meeting. This is something I do not expect from Toyota brand. How will I be made good, do you think vehicle needs to be replaced as it is a new vehicle?PS - I am a loyal Toyota customer. My other ********************** car never had a check engine light come in 150K ********* number mentioned below
Business Response
Date: 03/26/2025
We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************ We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.
Customer Answer
Date: 03/26/2025
I have reviewed the business response and accept this resolution. I have worked this out with dealership, though it caused me tremendous inconvenience for 2-3 weeks.
Initial Complaint
Date:03/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 23, 2024 I purchased a set of Toyota OEM TRD running boards for a 23 Toyota Tundra from *** Wholesale (Being a Toyota OEM part it has a 1 year warranty). Upon installation it was discovered that the left running board was manufactured incorrectly and the front mounting bracket did not line up with the truck. I reached out to *** who advised me to contact Toyota Brand engagement. They advised me to have the running board inspected by the dealership near by. I proceeded to bring the running board to ****** Toyota in **************. They inspected the running board and agreed the part was manufactured incorrectly and should be warrantied, but as they didnt sell the part they advised me to contact Toyota. I have tried twice via the contact form with no response and when I have called in Toyota tells me that they have escalated with the dealership and I will receive a call back in 24 hours which doesn't happen. I spent $1,200 on a product I cannot use and Toyota is not honoring its own warranty. I want the part replaced.
Business Response
Date: 03/26/2025
We have reviewed the complaint filed by the Guest through our Brand Engagement Center.

We can confirm a case is actively being reviewed.

We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.
Initial Complaint
Date:03/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im trying to get a home loan and they tell me Toyota Motor Manufacturing ************ have me as an active employee. I have never worked for Toyota or stepped in their business. Never received a ********. So I dont know how Im active. HR **** ****** (TMNA) check for me, he said Upon reviewing our records, we were unable to locate any information regarding your employment and your name does not appear anywhere. So I asked can I receive a email stating that and he basically told me no! I dont see the harm in that at all. He said I have escalated the matter to our corporate team for further investigation. In the meantime, I recommend you reach out to The Work Number, but didnt give me a case number or the case manager name or anything. All I want is proof I never been a employee and for them to fix the work number immediately because thats false reporting on my credit report and violation of FCRA 605B (15 U.S.C 1681c-2)
Business Response
Date: 03/19/2025
BBB, Please forward this complaint to Toyota Manufacturing ***********.
Customer Answer
Date: 03/19/2025
I am rejecting this response because: Toyota havent responded
Business Response
Date: 03/26/2025
BBB, Please forward this complaint to Toyota Manufacturing ************
Initial Complaint
Date:03/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 3 hard inquiry on my credit report from 3 vehicle companies all from same day and i only gave one business my information so how did 2 others pull my credit report! ******* mcca address ************************************************ had permission but also 2 others pulled it which was toyota motor *********** po box ************************** ************ and the other td auto fin with no identification info!
Business Response
Date: 03/26/2025
BBB, please forward this complaint to Toyota Motor ****************;
Customer Answer
Date: 03/27/2025
How do we forward to ***********?
Business Response
Date: 04/01/2025
We have reviewed the follow-up contact filed by the Guest. We regret to hear of the inconvenience reported by the Guest.
To best address the Guests concerns, we will need to refer the customer to the financial institution that administers the lease or loan. If this is through Toyota ****************** (TFS), please contact TFS directly at ************** for further assistance. If the customer leased or financed the vehicle through a company other than ***, please contact the respective financial institution for further assistance.
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
new vehicle in for service for CEL forcing vehicle to go into limp mode. Car is fully under warranty, been meticulously maintained. error has to do with timing / internal engine damage. Toyota Corporate abusing loop hole trying not cover the engine repair or diagnostic and in such has not authorized a rental car or any repairs at this time. We approved $500.00 in diagnostic work to determine issue not related to abuse. All results negative for any absuse. next step pulling the engine and replacing or ripping it apart to determine what is cause.Toyota is forcing local dealership to get authorizations from us, rip it apart and trying to make us approve the work because its not approved yet. Toyota is trying to get out of paying reimbursement of rental car and any fee they possibly can. We have opened a case directly with brand engagement office ************ and they refuse to put us in contact with or provide any information other than the position title which is Field Technical Specialist for the *************. Now Toyota corporate is making us approve pulling the engine then pulling it apart which will mean we have to approve over $3000.00 of DIAGNOSTIC only time. There is NOTHING further to find inside an engine through dismantling it that could show and prove that this was customer fault. ********************** is trying to take advantage of a situation by refusing to cover rental cars, dragging this out for almost a month, trying to get us to go fix it ourself. I have purchased 3 Toyotas in under 2 years I was moving away from **** for my company service vehicles. My company, my family nor myself will never buy another one again if this is the way you treat customers. This is the first ******************** review complaint I have ever had to file in my life. If not fixed we will move forward with all available options to us. including but not limited consumer protection office, media, legal etc. The Dealership in ********** has been a pleasure to work with this is a Toyota Corporation issue.
Business Response
Date: 03/11/2025
We have reviewed the complaint filed by the Guest through our ***********************. We can confirm that there is a case that is actively being reviewed.

We encourage the Guest to further allow the *********************** to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my vehicle in June of 2021. When my vehicle hit 64k miles, it was determined it needed a new transmission. Toyota knew this was a known issue since February of 2021. The transmission needed was backordered for 3 months and left me without a vehicle and high and dry with no resolution. Toyota **************** suggested I rent a vehicle and submit my receipts along with my vehicle payments. After 3 months without a vehicle, Toyota reaches out to inform me they "in good faith" will offer my 2 car payments. I am now on the line for $1,474.60 in EXPENSES I incurred as a direct result of having no vehicle (1 car payment they will not assist with plus ride shares and rentals during the holidays I needed a vehicle for). After speaking with Toyota **************** and a Supervisor, I was informed that they are doing so in "good will", when good will should be reimbursing me for expenses I incurred as a direct result of their negligence to have a part that was needed for a replacement of a transmission at a mere 64k miles. Coincidentally, outside of "warranty". Though my extended warranty I purchased covered the transmission, the wrongful way that I was treated as a loyal customer of ********************** is disgusting. To leave a mother with children who works without a vehicle for 3 months, suggest to rent a vehicle and not do so unless absolutely necessary on my end, and incur expenses as a result of not having my vehicle is appalling. I paid $55k for a vehicle that needed a new transmission after 3 years. This goes further than quality, and relies on customer service. I do not feel that my ask of being reimbursed (not profiting, not paying me, and not trying to make any money off of the inconvenience) is a huge ask. It should be considered part of business to do the right thing. Toyota should be ashamed of themselves, and I am asking for the remainder that I incurred. Total expenses: $2,734.96 Toyota offer reimbursement: $-1,260.36 Total remaining: $1,474.60
Business Response
Date: 03/11/2025
We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.

We have verified that a position was provided as of 2/28/2025. In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guests request at this time

While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
Should the guest have any additional questions, we encourage the Guest to contact us at ************.
Customer Answer
Date: 03/13/2025
I am rejecting this response because: It is completely unethical and bad business to not at the very least submit payment for expenses incurred as a direct result of a TOYOTA issue. A vehicle being inoperable for nearly 3 months for a vehicle that should not have even needed a new transmission at 65k miles is bad business. I will no longer purchase from Toyota and I will be sure to post this on all social media platforms. This is not a solution, nor is it in any way acceptable.
Initial Complaint
Date:02/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Toyota Mirai after speaking to a sales representative from Toyota of ****************** in July of 2023. I was told the infrastructure was going to grow in ********** and I would be saving money moving to the vehicle. I was also told that the fuel card that came with the car which amounted to ***** dollars would last for 5 years which could not be further from the true. The fuel card has almost been depleted due to the high cost of hydrogen fuel in ********** and I have only owned the vehicle for 2.5 years. Hydrogen is also not readily available at all times which leaves me with high anxiety due to not knowing whether or not Ill be able to refill my vehicle. As a consumer, I should not be dealing with these issues when I was promised by a Toyota sales representative that the infrastructure would grow. I have reached out to Toyota on multiple occasions and have not gotten any support with my concerns. I would like Toyota To do a buyback of the Mirai due to the infrastructure issues as well as the miss Guided information I received from their sales team. Furthermore, It was not explained to me that the value of the car would drop by more than 85% from the purchase price of the vehicle when I drove it off the lot.
Business Response
Date: 03/11/2025
We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest. We have verified that a position was provided as of 3/3/2025.

As such, Toyota would be unwilling to offer compensation for any related concern to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.

In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guests request at this time

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Toyota Motor North America, Inc. is BBB Accredited.