Complaints

This profile includes complaints for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rent-A-Center, Inc. has 2978 locations, listed below.

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• 

  Rent-A-Center, Inc.

  5501 Headquarters Drive Plano, TX 75024

  
• 

  Rent-A-Center

  2171 W Andrew Johnson Hwy Morristown, TN 37814-3203

• 

  Rent-A-Center

  817 Dolly Parton Pkwy Sevierville, TN 37862-3604

• 

  Rent-A-Center, Inc.

  101 Patrick St Charleston, WV 25387-2544

• 

  Rent A Center

  2024 Campbellton Rd SW Atlanta, GA 30311-4804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 2/24/2022
  Amount Paid: $491.84
  Rent-a-center committed to providing me with a brand new living room set. But after 5 months, the couch broke in on the right side. The manager said it couldn't be replaced because it was brand new but it had been sitting in the local office where it could be sat on. I asked if the money I've paid could be put toward a new set, she said no. I could come in a get a new set but I'd have to start with a new contract.
  I would like for the money I've paid to be put towards the purchase of a brand new set of living room furniture.
  Agreement #: XXXXXXXXXXX

  Business Response

  Date: 09/22/2022

  Business Response /* (1000, 5, 2022/08/10) */
  Dear Ms. Long:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau ("BBB") complaint.
  
  We have contacted the Customer and reached a resolution to the complaint.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:07/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been 3 wks and they cannot get my final payment correct based on my bank documents. '? I am sending docs to verify why I feel this account is paid in full
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Dear Ms. Long:
  
  The Customer entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.
  
  Despite numerous attempts, our District Manager has been unable to reach the Customer to resolve the complaint. Without the ability to communicate with the Customer, we are unable to resolve the complaint. In addition, there is no active agreement for this customer.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.
  
  
  ******** Response /* (3000, 7, 2022/08/04) */
  (The ******** indicated he/she DID NOT accept the response from the business.)
  I have made several attempts to resolve this issue and they refuse to show me a correct payment history and their written contract was honored. I oaid every month and more than $162 a month. Their payment history does not match mine and I need them to verify my payment history per bank statements. I paid as agreed and more. They are not honoring their contract.
  
  
  Business Response /* (4000, 10, 2022/08/10) */
  Dear Ms. Long:
  
  The Customer entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.
  
  As previously stated, despite numerous attempts, our District Manager has been unable to reach the Customer to resolve the complaint. Without the ability to communicate with the Customer, we are unable to resolve the complaint. In addition, there is no active agreement for this customer.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.
  
  
  ******** Response /* (4200, 12, 2022/08/11) */
  (The ******** indicated he/she DID NOT accept the response from the business.)
  I will accept it, I will explain why it can be better. I honored the agreement and I expected the contract honored and all actions made transparent. I paid $2645 and acceptancenow are not acknowledging payments made. POOR customer service. They are still reporting $2207 received. What happened to the $438 additional payments made? I want total transparency. ESPECIALLY IN THE PAYMENTS POSTED ON MY CREDIT FILE. Account paid in full. Delete from all credit files. Thanks

• Initial Complaint

  Date:07/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 U.S. Code § 1692c - Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt-
  15 U.S. Code § 1692b - not communicate by post card;not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt;
  15 U.S.C 1681 section 602 A. States I have the right to privacy
  15 U.S.C 1681 section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.
  
  Dates: Nov 2017, Oct 2017, Sep 2017, August 2017, July 2017, Jun 2017

  Business Response

  Date: 09/12/2022

  Business Response /* (1000, 5, 2022/08/04) */
  Dear Ms. ****:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau ("BBB") complaint.
  
  The Customer's desired resolution is correction to their credit report. The Customer does not state what information on their credit report is allegedly inaccurate. As such, RAC is unable to address the Customer's concerns. To the extent a response is required, the Customer should file their dispute through the credit reporting agencies, identifying the alleged inaccuracies.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:07/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a LIFT/TILT chair to accommodate my disabled/wheelchair bound friend while on vacation.
  I WAS NOT HERE WHEN THEY DROPPED OFF a broken chair with exposed wires.Someone has SCOTCH TAPED the wires to the base of the remote control.
  The chair did not work. For TWO days my friend just sat in the chair. I used a hoyer lift to get him into the chair. I accidentally found that if I pushed the wires into the remote it would lift up. SATURDAY, July 16, 2022 I called the Wareham store to inform them that my friend was STUCK IN AN UPRIGHT POSITION AND THE CHAIR WOULD NOT WORK AT ALL. I was fearful that he would slide off the chair. No one returned my calls, nor did they inform me that the store was CLOSED ON SUNDAY.I was able to get neighbors to help me get my friend away from the chair and into bed. I reported the issue online Sunday on the corporate website. No return calls at all. I established a ticket # with Corporate and was told 24/48 HOURS. I made over a dozen calls to the Wareham store and finally spoke to the Mgr, Alton that told me he had no lift chairs but could have a lounge chair delivered Tuesday, July 19 between 12:00 and 1PM. Several calls, no delivery. Finally at 3:40 PM delivered a rocker chair. It's impossible to place a person in a lounge chair from hoyer lift. Called immediately to have it REMOVED. The 800 rep, Robert informed I should have know when it was delivered and I'd have to wait 24-48 hours for call from DM. Store Mgr said they could not pick up the chair until FRIDAY, July 22 between 1-4PM. Explained I needed it out ASAP to make room for another vendor to deliver a lift/tilt chair. "That's all I can do" was his reply. Delivered faulty/dangerous chair and now one that doesn't accommodate. Not the chair I contracted for.Customer service was rude, abrupt and a response of "that's how we do it" wad reply to starting clock again for resolution. Store is not troubled that delivered dangerous chair and disabled man is bed bound now.

  Business Response

  Date: 10/14/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Dear Ms. Long:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau ("BBB") complaint.
  
  We have contacted the Customer and reached a resolution to the complaint. The account is now closed.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.
  
  
  ******** Response /* (3000, 7, 2022/08/10) */
  (The ******** indicated he/she DID NOT accept the response from the business.)
  A Credit has not been issued as agreed upon. The chair was damaged and returned I called several times to speak to the Manager in Wareham and he has not come to the phone or returned calls.
  This case is not resolved and the issue is still open.
  
  
  Business Response /* (4000, 11, 2022/08/26) */
  Dear Ms. Long:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau ("BBB") complaint.
  
  The Customer was refunded in full on 07/30/22.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.