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Business Profile

Rent to Own Furniture

Rent-A-Center, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,613 total complaints in the last 3 years.
    • 473 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom this may concern as a customer I deserve respect the Manager at ********************* **** used provanity coming inside of my residence and after being a customer paying money into an account I'm finding it very difficult to rent item from my local Rent a center but the problem is in paid into a washer dryer combo and when my dryer needed service they picked up the dryer and left the washer now the problem is the washer needed service and now I'm having to worst experience because **** seems as he doesn't want to service me after I made complaint to corporate and now when I do application for business it seems like I can't get anyone to help me at that store location

      Business Response

      Date: 06/06/2025

      Ms. ******* entered into a written contract in the form of a Rental-Purchase Agreement that contained all disclosures mandated by applicable state law.

      Despite numerous attempts, our District Manager has been unable to reach Ms. ******* to resolve the complaint. We request Ms. ******* to return our communications should she have further issues.  

      Sincerely,

      Rent-A-Center

    • Initial Complaint

      Date:05/29/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Employee told me he didn't care if I died from my health condition(I have made 4 maybe 5 complaint on this employee and asked evem to send anyone else but him and he comes back)but then another time the same employee kicked bottom of door and stuck foot in while I was closing my door to try and keep talking and did it TWICE which I have videocfoorage of everything then Showed up 3 times in one day. Have had to call law enforcement multiple times for how I was being treated and how they have been at my door. Definitely emotional distress and harassment regardless of situation. I lost the laptop and my college books after trying to take my life and was life flighted.

      Business Response

      Date: 06/02/2025

      Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    

      We have investigated Mr. ******** claims and deny that our staff was unprofessional or aggressive towards him. Upon receiving his complaint, our District Manager contacted Mr. ****** and informed him that his account is charged off due to nonpayment. 

      Given the facts as stated, we consider this matter closed. 

      Sincerely, 
      Rent-A-Center 

    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      05/29/25 Approx. 4:30 pm I was online looking to purchase our rent to own washer and dryer and came across their web sight. It clearly states in their web sight that 10 dollars pays for first week. I went when applied and it was approved to move forward. So I entered in my confidential and private information and sorry elected how I'd be making the weekly or monthly payments. After doing a hard pull on my credit I was approved and entered everything for my payments going forward. I was finished with applying and decided too call the store to set up a delivery date and time and when I did I was received by a rude! Inconsiderate, and grouchy mean idiot. Who didn't bother to explain anything but Told me that I would Have to give them my work phone number so they can contact my bus(HELL NO!) THAT'S PERSONAL AND PRIVATE! SAID TO GIVE THEM TWO PAY STUBS - PROOF OF EMPLOYMENT, PROOF OF ADDRESS ID AND ETC ETC NOW WHY WOULD THEY BE ADVERTISING THAT IT'S 100 PERCENT ABLE TO APPLY AND DO EVERYTHING ONLINE. THAT'S A BUILD HAVE LIE. AND HAVINGB THEM CONTACT MY EMPLOYER TO EXPOSE WHAT I'M BUYING AND HOW IS A PRIVACY ISSUE THAT SHOULD NEVER BE ALLOWED?!! ALSO BESIDES FALSE ADVERTISING THERE THEY ALSO STATE THAT 10 DOLLARS OAYS FOR FIRST WEEK?? BUT IT DOESN'T THEY CHARGED ME ***** AND MADE NO ATTEMPT TO TELL ME WHAT FOR. ANOTHER MISLEADING BUSINESS PRACTICES WHEN CLEARLY THEY STATE 10 POSTS FOR FIRST WEEK. ON TOP OF THE HARD PULL ON MY CREDIT THEY WANT TO DO THAT THEN HAVE THE STORE MANAGER RUN IT AGAIN FOR THEIR PEACE OF MIND?! HOW RIDICULOUS. SO MY CREDIT GETS HIT TWO WHAT THREE TIMES AND THEY STILL HOLD ONTO MY MONEY AND CAN YET STILL DENY MY ORDER EVEN AFTER ONLINE I SIGNED DOCUMENTS THROUGH DOCUSIGN FOR THEM AND EVERYTHING! IT'S REALLY BAD PRACTICES TO MISLEAD CUSTOMERS AND THEM ACT AS IF IT IS NORMAL.. NO IT'S AGAINST THE **** UPON ALL THAT THEY HAVE RIGHT NOW MY MONEY AND PROBABLY WILL KEEP IT UNTIL THEY FEEL LIKE GIVING IT BACK BECAUSE NOW I DON'T WANT ANYTHING FROM THEM

      Business Response

      Date: 06/02/2025

      Despite numerous attempts, our District Manager has been unable to reach Mr. ****** to resolve the complaint. We request him to return our communications should he have further issues.  

      Sincerely, 
      Rent-A-Center 

    • Initial Complaint

      Date:05/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing an invalid account reported by ************** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

      Business Response

      Date: 05/30/2025

      Our office is in receipt of your complaint submitted through the Better Business Bureau. 

      Upon receipt of your complaint, Rent-A-Center (RAC) submitted a request to have all trade lines reported by us removed from Ms. *********** credit. The AUD control numbers are ******** and 12939184.

      RAC can request but not guarantee that the credit reporting agencies will comply with our request to remove the trade line and there are no guarantees as to the effect of the removal of the trade line on the customers credit score or status. Updates to credit may take up to sixty (60) days to reflect. 

      Given the facts as stated, we consider this matter closed. 

      Sincerely, 
      Rent-A-Center 

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a New Xbox from the store to rent. When I got there they tried to rent me a used Xbox so I said something about it! They said they would fix it so I left the store. When I got home I filled out the survey about my delivery and the guy called me afterwards and saw I gave them a low score and decided to argue with me! That was wild. I hung up and I'm filling a complaint here, consumer affairs and their marginal corporation!

      Business Response

      Date: 06/02/2025

      Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    

       

      We have contacted Mr. ****** and reached a resolution to the matter.  

       

      Given the facts as stated, we consider this matter closed. 

       

      Sincerely, 

      Rent-A-Center 

    • Initial Complaint

      Date:05/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Rent-A-Center over a week ago about my washing machine, making a weird noise and grinding sound for three days. They kept telling me that somebody will call me and somebody will be out. They never called me to make the appointments. I always had to call them and then finally I was able to get somebody where they came over and checked out the washing machine, but it didnt make any noise because they changed setting on the washing machine so after they left, I started back up the way I use it on a different setting and it started making a loud sound again the grinding sound and so I called them back. They said that theres somebody be out here today which is May 23on a Saturday. I called them this morning for them to come by. They said they will call me back because they dont know how the weather is to be and they will let me know I never received a call back no one ever showed up. Here it is over a week and my washing machine is still not fixed and its still full of clothes smells really bad because I cant do anything with it and Im getting very upset with this customer service because it does not take over a week for someone to either replace my washing machine or fix it. The woman at the office promised me that she will be here. She promised me that she was going to come and check out the washing machine herself and even bring the new one in case they had to replace it. They expect me to fulfill my promise when paying them, I expect them to fulfill their promise when they say theyre gonna do something. Considering that it is memorial Day weekend itll be over two weeks before I could be able to use my washing machine and I would like to be compensated for those two weeks that I was not able to use my washing machine either two weeks free for my agreement or a refund the two weeks that I was not able to use my washing machine and compensation because I am now at a laundromat to pay to wash my clothes. Thank you.

      Business Response

      Date: 06/02/2025

      Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    

      We have contacted Ms. ******* and reached a resolution to the matter.  

      We appreciate her attention to this matter.


      Sincerely,

      Rent-A-Center

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tv was broken after I got it back and didnt recognize it til I moved it to a different room and this shows the people rent a center had fix did a lossy job

      Business Response

      Date: 05/29/2025

      Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    

      We have contacted Mr. ****** and reached a resolution to the matter.  

      Given the facts as stated, we consider this matter closed.


      Sincerely,

      Rent-A-Center

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a rental agreement last week on a ******** switch. I found a much better deal and tried to take their switch back. They refused it and said the serial number didn't match. It for a fact is the same one they gave me. I am extremely upset with this situation! I have spent thousands of dollars at their store and have never tried to get over on them! I will not pay for this and will take this issue to court if not resolve very soon

      Business Response

      Date: 05/28/2025

      Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    

      We have contacted Mr. ********* and reached a resolution to the matter.  

      Given the facts as stated, we consider this matter closed.


      Sincerely,

      Rent-A-Center

      Customer Answer

      Date: 05/28/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Febuary 15th made a purchase for a ******** come to find out they are *********** ******** and they wont answer my calls and being ******* me All the numbers dont add up on the receipt or papers at all The manager was yelling at me actually

      Business Response

      Date: 05/29/2025

      Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.  

      We have contacted Ms. ******* and reached a resolution to the matter.  

      Given the facts as stated, we consider this matter closed.

      Sincerely,

      Rent-A-Center

    • Initial Complaint

      Date:05/22/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a rental agreement with them back in late October. Recently I had some health issues and was unable to pay, but I had been paying for their benefits program that offered protection in the event of sickness or unemployment, which they refuse to uphold that offer for me. The store manager texted my personal number offering a $25 buyout that would put me up to date until my next bill, once I responded he switched saying the offer wasn't available for me despite mentioning me by name in the text. They refuse to respect the terms of their benefits program ive been paying for as well as the buyout they offered me, switching the terms both times despite never informing me on terms when the offer was placed.

      Business Response

      Date: 05/28/2025

      Mr. ******** entered into a written contract in the form of a Rental-Purchase Agreement that contained all disclosures mandated by applicable state law.

      Despite numerous attempts, our District Manager has been unable to reach Mr. ******** to resolve the complaint. We request Mr. ******** to return our communications should he have further issues.  

      Sincerely,

      Rent-A-Center

      Customer Answer

      Date: 05/28/2025

      I am rejecting this response because:   I had been paying on their benefit program which is supposed to waiver fees in certain events up to a certain amount or time frame that they are refusing to honor. I've also been offered another payout by them sent to my personal number theu also refuse to honor, nor give me any information about 

      Business Response

      Date: 05/28/2025

      This is Rent-A-Center's second response to Mr. ****** complaint. After a review of the rejection, it does not appear that a response to Mr. ********** dissatisfied response is required. As previously stated, we kindly encourage Mr. ******** to return our communications. All matters have been addressed, and we consider this matter closed.

      Sincerely,

      Rent-A-Center

    Rent-A-Center, Inc. is BBB Accredited.

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