Complaints

This profile includes complaints for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Rent-A-Center, Inc.

  5501 Headquarters Drive Plano, TX 75024

  
• 

  Rent-A-Center, Inc.

  572 Providence Rd Brooklyn, CT 06234-3813

• 

  Rent-A-Center

  58 Island Pond Rd Springfield, MA 01118-1027

• 

  Rent-A-Center

  303 Main St Southbridge, MA 01550-3726

• 

  Rent-A-Center, Inc.

  2122 Columbus Rd NE Canton, OH 44705-2530

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** center employee violation of my contract by telling other people about the amount I owe and items I purchased at the renter center. I called to make a complaint but I was told that I was a lier. I asked for corporate number and *** the manager at the Decatur location told me that I can call all I want but he was going to let them know that I didnt make a complaint and that I never called. I told him to please give me the number and he refused by saying I was going to have to Go Through chain of command which was starting with him. But since he was going to tell them I didnt call in (which I was doing at that time with him.) he was being very nonchalant and rude.Calls should be recorded for insurance purposes and I would like those phone calls. Also ****** a worker came banging on my door after I politely told her to stop she kept knocking. Also I tried to make a complaint as well they refused

  Business Response

  Date: 07/10/2023

  Dear ************:

  
  **************** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law.

  
  Rent-A-Center has reviewed this complaint and determined ******************** primary concern is regarding certain contractual obligations stated in the Agreement, which she failed to comply with. We have not harassed ****************, nor have we recorder phone calls with her. **************** is currently delinquent and must cure her default, or return the property.

   

  As such, we consider this complaint closed. 
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

  Customer Answer

  Date: 07/10/2023

  I am rejecting this response because:   I have returned the property and they did violate my contract terms by disclosing personal information and details about my account. ****** did tell someone who is not listed on my account about my delinquent payments and what items that I had a renter center. They are completely lying which they told me that they would. *** the store manager said he wouldnt talk my complaint and that he was going to tell corporate if I got in contact with them, that they didnt have any information about me calling in to complain and I stated are you serious and he said he was.

  they are backing him up and I am taking legal action I have someone who will testify that they did disclose my personal information from our contract and I also have it on police video cameras that the day ****** came and banged on my door the guy with her finally admitted to her doing so. He just didnt want to get in it because he work there. The cops have already let me get that to use in court august 9th. They violated my privacy policy and rights and I want to *** for that matter. And also its a ring on my neighbors door that has the whole video. 

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Acceptance Now. I do not have a contract with Acceptance Now, they did not provide the original contract as I requested.

  Business Response

  Date: 07/05/2023

  Dear ************:

  
  **************** is alleging identity theft. Rent-A-Center takes fraud allegations very seriously. We request he file a police report and provide us with a full and complete copy of the same so we may continue our investigation of this lease. We request they send a copy of the police report, which must include Rent-A-Center  as an affected lease, to ******************************************** Or, **************** may provide us with a ************************ Identity Theft Affidavit (FTC Affidavit). Upon receipt of the requested documentation, we will further investigate their allegation. If it is determined that this lease is in fact fraudulent, we will terminate this lease and remove all reporting of it from the credit bureau. Absent proof of fraudulent activity, we will not terminate the lease or remove our reporting. 

  
  As we are awaiting additional documentation, we consider this complaint closed. 

  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

• Initial Complaint

  Date:07/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Employee at rent a center told me I could not rent because someone I know owes money

  Business Response

  Date: 07/13/2023

  Dear ************:

  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.   

  We have contacted ******************** and reached a resolution to the complaint. 
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

• Initial Complaint

  Date:07/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 5 pc. dining room set first week of June. I paid $326 via my Chase account over the phone as a down payment. The week of delivery, they confirmed 4pcs with table to be delivered on a date I was not available so I canceled the order. I have been given the run around since then for my refund. They now tell me they don't see my order as if I am not entitled to a refund. I asked if I could send proof, could not. I have spoken to more than 7 people at the company and was told I would be contacted last week but no call or communication from them and now when I call I don't get an answer at all. I have attached my payment receipt.

  Business Response

  Date: 07/13/2023

  Dear ************:

  Upon investigation of the complaint, Rent-A-Center discovered ******************** had provided an address that she does not reside at to receive her refund. As such, we have updated her address and resent ************************ refund. We request her patience while she awaits the receival of it. 

   

  Thank you,

   

  Rent-A-Center

  Customer Answer

  Date: 07/13/2023

  The response stated I gave the wrong address for refund which is not correct. 

  I was never called or informed of a refund before my complaint to BBB.  **** called me on 7/6/2023 and stated the refund was mailed.   At that time,  I asked where she sent the refund to confirm.   She had my new address  which was where the furniture was to be delivered but she checked her records and told me the check was being mailed to my previous address. 

  At which time,  she updated my address to my new address and stated she would have the refund sent here,  to date,  I have not received a refund. 

  Customer Answer

  Date: 07/14/2023

  I am rejecting this response because:   what she is stating is incorrect.   No one called me about a refund until after my complaint to BBB.  **** called me on 7.6.2023 to say the refund was being processed to be mailed and only after I asked where the check was being sent did she check her records.  She knew I moved,  we had a lengthy discussion but had my old address listed to send the refund check.   I corrected her at that time and confirmed my new address for her to send the check.   I have not received a refund to date. 

  Business Response

  Date: 07/20/2023

  Dear ************:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.   

  Pursuant to our records the property was delivered to ******************** on July 15, 2023.

  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.

   

  Customer Answer

  Date: 07/20/2023

  What property was delivered?

  I have not received any property.   I am waiting for a refund check. 

  Customer Answer

  Date: 07/20/2023

  I am rejecting this response because:   my order was canceled.  I was expecting a refund, not any product.   This is a LIE!! I have not received a refund check either and no one ever answers the phone.

  Customer Answer

  Date: 08/02/2023

  I spoke to *********************** today and they sent the check to the wrong address again.   They sent to ********************** Apt number 1 instead of Apt I

  Customer Answer

  Date: 08/02/2023

  This is the receipt that shows incorrect address check was sent to..Apt 1  not Apt I

  Customer Answer

  Date: 08/07/2023

  This is the screenshot from *** after the claim filed to find check.   They did not find and I was told to contact sender.   She will not help me,  ************************* told me to contact BBB

  Customer Answer

  Date: 08/09/2023

  I received the refund check  on 8.8.2023

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Rent-A-Center in ********* brought me a furniture set that's used one of the males who set up the furniture he has a ***** he told me that the furniture was full of dog hair and dog s*** that's why I got it at such a low price the furniture is not was just not full of dog p*** and hair it's full of bed bugs I was just sitting on the couch first time I've ever set on the couch and one was crawling on me it was on my neck actually then I turned and I look and I see my cat messing with something directly behind where I was sitting and here's another bed bug I caught both took pictures of both and then contacted the store manager he told me he couldn't talk right now he can talk to me tomorrow because he's picking up his daughter I got two bed bugs in my house that I see and I'm sure more than I cannot see from furniture they brought here there were no bed bugs in this apartment in this building at all my landlord just didn't inspection they had their buyers coming and they didn't inspection just not even 2 months ago there is no bugs no roaches no nothing in my apartment until I brought this furniture in from them from the Rent-A-Center I was supposed to pay it off on the first with my rent rebate checking $300 towards the rent center I'm not paying for this you all need to come get this furniture out of my house you all need to pay for my apartment to be fumigated I've already contacted the landlord I've already contacted emergency maintenance you all need to come do something about this problem I don't know how many are in here now I don't know what dropped as they were bringing the furniture in because one of the I think it was the couch is very heavy and it slammed on the floor so I don't know what's on the floor all I know is y'all need to correct this immediately

  Customer Answer

  Date: 06/30/2023

  As I had stated last night I contacted my landlord who's the property manager here at the apartment complex they have contacted an exterminator who will be here today June 30th between 1:00 p.m. and 3:00 p.m. I have not yet heard back from the Rent-A-Center this morning as the manager told me he would contact me this morning they have about 30 minutes before they open so I'm not sure if that's when he will contact me or not but I will keep the better Business bureau updated as this progresses thank you for contacting me this morning by email it's much appreciated and for looking into my situation

  Business Response

  Date: 06/30/2023

  Dear ************:

  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.   

  
  We appreciate ********************** attention to this matter and for providing us the opportunity to remediate it. We have contacted ****************** and are actively resolving the complaint.

  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acceptance now states that if furniture is in good condition but if you (as in my situation) move to a home the furniture does not fit- they will check the furnitures condition and have a RAC pick it up so you can then purchase furniture that works. After numerous calls. No returned calls. No solutions. Paying for furniture I cannot use. There is still no resolution. I was however, informed that if I didn't pay for the furniture I cannot use, the law would get involved.In their agreement fine print- it says they assist you in these situations.

  Business Response

  Date: 07/07/2023

  Dear ************:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.   
  
  We have contacted **************** and reached a resolution to the complaint. 
  
  We appreciate her attention to this natter. Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

  Customer Answer

  Date: 07/09/2023

  I am rejecting this response because:   

  Furniture was picked up but have no proof I'm no longer financially responsible for it.

  Also, considering I was paying for furniture I was told would be picked up, then once filing a complaint I was able to speak to someone and STILL having issues getting it picked up, a refund from the time I called and was told "yes we can definitely help you out" until now would be ideal. 

  I did lose a day of pay waiting for the furniture to be picked up. And it had to be moved 3 times. Money I spend, furniture that couldn't be used. Personally spend $200 1 move then $650 the 2nd on this furniture.

  So no I don't accept. I have no proof you have my furniture but I'm still financially responsible

  Business Response

  Date: 07/13/2023

  Dear ************:

  Our office is in receipt of your rejection email regarding the above referenced Better Business Bureau (BBB) complaint.   

  We request **************** to review the attached documents for confirmation of termination.

  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

  Customer Answer

  Date: 07/18/2023

  I have reviewed the business response and accept this resolution. Although the company could reimburse me from the time of original complaint to them directly. As their attempt to brush my request off failed because of contacting the BBB. That would demonstrate good business. Very few companies do it anymore. But as a nurse with a big mouth- those are the ones I recommend. To TONS of patients & their families.

• Initial Complaint

  Date:06/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attention Jurisdictional Notice: here in ***** ***** ****************************** ************************* phone number *************:Rent-A-Center rented me a item in the month of June,2023: as I had one contract with Rent-A-Center as payment would be due on 7/1/2023 however Rent-A-Center breached the contract and went into the card to receive payment prior to due date which in turn I had the funds were not in the car it was decline it was saying that I was overdue on a balance from Rent-A-Center which Rent-A-Center was not authorized to take funds off the card until due date which was a for each other contract now I have another contract that is that was scheduled for 6:28/2023 first due date 0701/2023 so therefore at this park point in time I would like to resend request for rescission or notice of discharge, due to breach of contract by Rent-A-Center. I asked Rent-A-Center since they violated my rights that I asked him to start the payment over as a new because I'm up under a new contract or dishonor ,the debt by the principal .hey failed to do either or. Failure to release the information within the surertyship contract True and correct up on the penalty and perjury.

  Business Response

  Date: 06/28/2023

  Dear ************:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.  
  
  This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, TLH **************** As a courtesy, RAC has sent a copy of the BBB complaint to the franchisee.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, ***

  Customer Answer

  Date: 07/13/2023

  Dear Reader: 

   

                        Request to Dishonor:

   

  I ****************************, have a complaint against Rent-A-Center in ***** ,***** *****; for breach of contract ;discrimination,these individuals change the contract and draw another contract but was still holding me to the first contract; attempt to draw funds from someone else's account without it being a due date . I would like to pay through my Cestui Que Vie Account 1. As I started when I applied for the rental. I also asked for a billing statement to be mailed to me before the due date. I asked the company to send me a billing statement so I can discharge the debt through the administrative process to access my Cestui Que Vie Account trust account 1 

   

   

   

           Accordingly,

  *******************************************************

   

  Business Response

  Date: 07/13/2023

  Dear ************:
  
  Our office is in receipt of your email rejection regarding the above referenced Better Business Bureau (BBB) complaint.   
  
  As stated previously, this customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, TLH **************** As a courtesy, RAC has sent a copy of the BBB complaint to the franchisee.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, ***

• Initial Complaint

  Date:06/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** offered to make arrangements on my contract but they refuse to do so. Im out on medical leave and shes constantly calling my job and references instead of calling me. When she comes to my house shes banging on my door, covering my ring camera, reversing in my driveway at 8am letting the reverse noise go off. Shes causing disturbance in my neighborhood and this is a form of unprofessional harassment

  Business Response

  Date: 06/30/2023

  Dear ************:

  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.   
  We have contacted **************** and reached a resolution to the complaint. 
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

  Customer Answer

  Date: 06/30/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for the debt with acceptance now they did not provide me with the original contract as i requested

  Business Response

  Date: 06/27/2023

  Dear. ************:

  
  Our office is in receipt of your complaint submitted through the Consumer Financial Protection Bureau.

  
  Upon receipt of your complaint, RAC submitted a request to have the all RAC trade lines removed from **************** credit. ******* control number is *******. RAC can request but not guarantee that the credit reporting agencies will comply with RACs request to remove the trade line and there are no guarantees as to the effect of the removal of the trade line on the customers credit score or status. Updates to credit *** take up to sixty (60) days to reflect.
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

• Initial Complaint

  Date:06/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have a gentleman by the name of *** calling from his personal number claiming I own money and I need to give my credit card information over the phone. I have called corporate several times and this still has not resolved the problem. I have verified that he is currently working for this rent a center location. I have asked be not contact me any more and have made several attempts to contact corporate with the no feedback or response.

  Business Response

  Date: 06/30/2023

  Dear ************:

  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.   

  
  We appreciate ********************** attention to this matter and for providing us the opportunity to address it. We have contacted ****************** and are working and reach a resolution to the complaint. 

  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.