Complaints

This profile includes complaints for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rent-A-Center, Inc. has 2979 locations, listed below.

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• 

  Rent-A-Center, Inc.

  5501 Headquarters Drive Plano, TX 75024

  
• 

  Rent-A-Center

  2171 W Andrew Johnson Hwy Morristown, TN 37814-3203

• 

  Rent-A-Center

  5018 Clinton Hwy Knoxville, TN 37912-3838

• 

  Rent-A-Center

  1369 Liberty Street Springfield, MA 01104

• 

  Rent-A-Center, Inc.

  1029 W Will Rogers Blvd Claremore, OK 74017-5418

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the hospital due to a surgery. While I'm in the hospital, I have someone check on my property until i return next week. Rentacenter came by and taped " a door tag to a window on the property. A door tag is supposed to go on a door k*** Not taped to a property. " TAPING OR GLUE TO A PROPERTY, CAN VERY MUCH SO CAUSE DAMAGE TO THE PROPERTY!!!!! A DOOR TAG GOES ON A DOOR ****, NOT GLUED TO A PROPERTY! DAMAGE TO THE PROPERTY, WILL COST MORE THAN WHAT EVER YOUR TRYING TO COLLECT. !!! THESE GLUING AND PRACTICES NEED TO STOP !!!

  Business Response

  Date: 06/27/2023

  Dear ************:
  

  ******************** entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.
  
  Despite numerous attempts, our District Manager has been unable to reach ******************** to resolve the complaint at the incomplete number provided, or the phone number on file that is disconnected. We request him to return our communications should he have further issues. 

  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  
  
  

  
  

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Washing machine stop working under warranty rent a center will nt sin a repair man out to what wrong with it so I had to rent another wash machine from rent a center.

  Business Response

  Date: 06/26/2023

  
  Dear ************:
  
  We have searched our database and are unable to locate the rental-purchase agreement referenced in the customers complaint. Please be advised this does not mean that an agreement does not exist under another spelling, name, or other classification.  If ************************ could provide the agreement number located on the rental agreement, we would be able to better assist them with their concerns. 
  
  Until RAC receives the requested information, we are unable to address this Better Business Bureau complaint. We will await further information.
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

  Customer Answer

  Date: 06/27/2023

  Check ********************* ******** customer 

  Customer Answer

  Date: 06/27/2023

  Check ********************* ******** customer 

  Customer Answer

  Date: 06/27/2023

  ****** name **********************; 27361757 

  Customer Answer

  Date: 07/06/2023

  I am rejecting this response because:   Check ********************* ******** customer 

  Business Response

  Date: 07/07/2023

  Dear ************:

  During our review of the complaint, we found that the person that filed the aforementioned complaint is not a signatory to any agreement with RAC, and that the account referenced does not belong to them.

  Given the facts as stated, we request our customer to file the complaint and provide her agreement number.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ANNOYED with Rent a ****** unethical practices! ****** called me from the ********, ***** location three times on June 17th, see attachments, THREE times back to back. I advised her that I am driving and that I already spoke with someone about my payment for next week, in which I was informed that was fine. She proceeded to say hold on while I look at your account. I'm DRIVING can't talk, please call me back after 3pm or I can give you a call. Then a hung up, she called back the second time...I advised her that I was driving once again then almost got into an accident and had while I hung up she called and again as I proceeded to pull over. Missed her call, so I called back and asked her to STOP harassing me and she kept interrupting me and was extremely condensending saying I always pay late. Okay and...I still pay and stay in communication with them! I asked informed her to NOT call me again and have the DM call, she said she was, then I informed her to have the regional call me.Extremely unprofessional!!! I just want to pay this off as I have less than 1k and be done! I want the regional to give me a call.Really, this company is Harassing and threatening customers!

  Business Response

  Date: 06/27/2023

  Dear ************:
  
  ************** entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.
  
  Our District Manager has contacted ************** and upon disconnection, has attempted to call back in order to assist ************** in bringing her delinquent lease current. Unfortunately, **************' conduct during her communications has prevented RAC from reaching a mutually agreeable resolution.  Without the ability to communicate with ************** we are unable to resolve the complaint. It is **************' responsibility to make timely payments and she may do so by contacting the store to avoid collection.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

  Customer Answer

  Date: 06/27/2023

  I am rejecting this response because:   

  Lies!!!!!!!

   

  The District Manager is NOT called me. I told you all when ****** or whatever her name is called me the first time that I would pay on Wednesday, June 21st, 2023. She called me back to back after me telling her that I would call back and to stop calling me. 

  Provide dates and times that you alledgey called so I can look at my call logs via statements and I guarantee the DM did not call me nor leave a message. Leave a message if you so call, called. 

   

  I will say this one last time, I will make my payment, you will never have to worry about me not paying. Do Not Harass me by calling me back to back!!!! I gave you an answer that does not mean harasss me which is illegal and will be reported to Consumer Affairs if it happens again.

   

  Last, have the DM or RM give me a call about your unethical and illogical practices. I'm available anytime between 12pm-2pm CT at ************. 

  Business Response

  Date: 06/29/2023

  
  Dear ************:
  ************** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law.

  
  Acceptance Now transactions are not financing arrangements or loans. Acceptance Now purchases the merchandise selected by the customer from the host store, and then rents the merchandise to the customer through a terminable agreement that contains the disclosures as required by applicable law.  Our District Manager has attempted to review the terms of the agreement with **************. Despite our best efforts to address her concerns, we are unable to reach a resolution to this matter. 

  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

  Customer Answer

  Date: 06/29/2023

  I am rejecting this response because:   

  What does this have anything to do with your illegal, unethical collection tactics?

   

  ****, thank you for calling back. It still appears that this is not taken care of. 

  Also, since there is not a direct name attached, consider this still opened .

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gone to rent a center a year ago leasing a washer and dryer. June 10th i moved, asking for it them to retrieve it after they said they dont help during the moving process. it took a few days to get back in contact and they told me they could only pick it up Friday, but I had a balance due. I paid that yesterday, online. Come to find out I paid an additional $150 that would have allowed me to hold on to it for the month. they asked if I wanted to, I asked for a refund multiple times before it was picked up but was ignored. I called today, and the woman I spoke with said unfortunately after units are picked up, we cant offer refunds our systems wont allow it I asked to speak with a manager, she transferred me and a man answered. I explained the situation and he laughed said hold on put me on hold for a few seconds snd said the manager will be calling you back. The manager has not. I was scammed.

  Business Response

  Date: 06/26/2023

  Dear ************:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.   
  
  We have contacted ****************** and reached a resolution to the complaint. 
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im away and a family member has been keeping up with my account. Its been late a few times. We made a late payment 6/16/23. Before that payment was made, we noticed a missed call from the mangers personal cell phone then a few seconds later an attempt on my card was made without my authorization. My account is not set up for auto pay. Im positive it is unlawful for any company to authorize a payment without consent.

  Business Response

  Date: 06/27/2023

  
  Dear ************:
  
  **************** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law.
  
  Acceptance Now transactions are not financing arrangements or loans. Acceptance Now purchases the merchandise selected by the customer from the host store, and then rents the merchandise to the customer through a terminable agreement that contains the disclosures as required by applicable law.  Our District Manager has reviewed the terms of the agreement with **************** and confirm all payments received have been either reoccurring or done online. We confirm the store does not retain full credit card information and our records show we have never received a payment off of ****************' credit card outside of her initial payment. D
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the ************ in ********, **. Location and spoke to ***** regarding a lift chair. He asked me how long I would need the rental and I told him 1-2 weeks, he gave me a weekly quote and said it would be a few days because he would have to get one from another store. He said that he had to collect payment for the entire month and I then questioned why as I only needed the rental for 1-2 weeks and he said the policy is to collect payment for the 4 weeks and that at the end I would be refunded if I didnt keep it for the 4 weeks. Today I called to setup pickup (2 weeks later) and was told they couldnt pick it up until one day next week. I then asked if I would be charged for those extra days because I no longer needed the rental. The lady that had taken my call then passed me off to ***** who began yelling and speaking over me that he never told me that. I asked him to stop being disrespectful and that it was okay I would report this to management and requested that he provide me with the contact information to do so and he said he would not be giving me the information to reach out to his manager and hung up on me. I have rented recliner chairs for many years from Rent A Center and have never been treated so poorly. I would like to speak to someone who manages this store and they can call me on my cell: ************

  Business Response

  Date: 06/26/2023

  Dear ************:

  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.   

  
  This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, **************** - LLC. As a courtesy, RAC has sent a copy of the BBB complaint to the franchisee.

  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went here for a bed and a recliner. They delivered an incomplete bed on Monday and now it's Thursday and they took the bed back because the driver scratched and chipped the wood, because ***** told to put a metal base inside the frame he set up, this was done because the queen sized wooden slats didn't fit the full size frame. He didn't bring a tape measure (twice)to cut the boards, and twice they were cut too short. I told them to get it back and issue a refund. They told me they would call me as soon as they had cash come in. They have no idea when that will be! Now, I have no bed to sleep in because the old one went to the garbage. They offered me to keep the mattress with a metal base too big for the mattress. I was willing to pay ***** dollars to have this bed but all I got was a giant headache. I have a broken back and have arthritis in my hips and I get to sleep on the couch. Unacceptable

  Business Response

  Date: 06/22/2023

  Dear ***********:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.  
  
  We have contacted ***************************** and reached a resolution to the complaint.
  
              Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center,Inc.

• Initial Complaint

  Date:06/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Se efectuo una compra en octubre 16 de 2023 de un **t de mattress y un sillon por un valor total $1469.98. Somos hispanos y lo que entiendo es poco ingles. Nunca men dieron el contrato solo me explicaron que tenia 90 **** para saldar sin intere**s. En abril ** supone que saldara el balance que era aproximadamente ************************************************************************************************************ imposibilito saldar en e** momento y ellos tenian conocimiento de eso ya que yo lo habia notificado. Cuando fui a saldar en mayo me dijeron que para saldar eran $1,200.00 dolares. les notifique que pasaria el 20 ya que soy una persona incapacitada que recibo una pension mensual y cuando fui a saldar me indicaron que ahora el balance eran $1,611.97. Wao mi queja es que en menos de 2 me**s me han puesto mas de ***** dolares demas ya que ellos no le llaman intere**s. No quieren hacer ningun arreglo y si no pago terminaria pagando $5,358.66 mas ********* del importe total. Es mi interes que ustedes tomen carta en este asunto para que ninguna otras personas caigan en este atropello. En el dia ****** me comunique con ellos y fue que me enviaron el contrato por email porque ** lo pedi. y me entere que es un arrendamiento por lo que creo que mi mejor opcion es devolver la mercancia para que no ** me afecte mi credito ya que ellos no quieren llegar a un acuerdo.Acceptance Now localizada en Rooms to go en ***** ******* *************************************************** Tel. ************ #cuenta fjt03379 Informacion para comunicar** conmigo es al ************ o ************

  Business Response

  Date: 06/20/2023

  Dear ************:
  

  **************** entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.
  
  Despite numerous attempts, our District Manager has been unable to reach **************** to resolve the complaint. We request him to return our communications so we can discuss our resolution with him.

  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

• Initial Complaint

  Date:06/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint is against the rent a center at ************************************************* They came to my parents house today on June 13th 2023 and harassed them for 2 hours telling them I haven't been making payments on my furniture and insisted on taking the furniture that they've been charging me weekly for with an automatic payment which they stopped charging me and they never made an effort to even reach out to me personally to let me know.

  Business Response

  Date: 06/19/2023

  Dear ************:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.  
  
  We have contacted **************** and reached a resolution to the complaint.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.
  

  Customer Answer

  Date: 06/19/2023

  I am rejecting this response because: They have not reached out to me about the situation as stated in the response.

  Business Response

  Date: 06/27/2023

  Dear ************:

  
  **************** entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.
  After a review of the complaint, it does not appear that a response to ******************** dissatisfied response is required. Upon receipt of the previous complaint, Rent-A-Center settled ******************** lease for a reduced amount of $200.00. As ******************** lease has been purchased and this complaint is no longer regarding an active lease, we consider this matter closed. Should **************** have further issues, we request him to contact the store.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

• Initial Complaint

  Date:06/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch and the worker has been asking to make out while here cause I was cute. Now found me on line and wants to come over and get with me. He has been seen coming to my home

  Business Response

  Date: 06/12/2023

  Dear ************:
  
  
  Rent-A-Center takes allegations of harassment very seriously. We request ******************** to provide us supporting documentation and further information surrounding the employee in question so we can conduct a proper investigation. We appreciate ************************ attention to this matter.  Per her request, we have placed a do-not-contact order on ************************ lease account.
  
  As we are awaiting additional documentation, we consider this complaint closed.
  
  
  Respectfully,
  
  Rent-A-Center, Inc.