Business Profile

Rent to Own Furniture

Rent-A-Center, Inc.

Headquarters

Complaints

This profile includes complaints for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,608 total complaints in the last 3 years.
471 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/27/2023 I moved from ******** **, to ******* **. I called my rent a center on east main in ********* **, and asked them to come pick up their electronics, due to me being evicted and unable to afford them! They said they would pick them up, and they never did or did and are lying about it, but they have been harassing me verbally and physically , and this last time I called the police because I was assaulted now they are trying to take me to court saying I stoled the items! I have spoke to the store manager as well, and he is backing up his employees! I did what I was suppose to do on my contract, and now they are trying to charge me with theft for their electronics! I do have 2 beds through them and am willing to pay for those since I took them with me, but they won't take my payment until I get the electronics up to date!
Business Response
Date: 03/23/2023
Dear ************:

************ entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.

Upon review of this complaint, we can confirm we previously were engaged in the police matter ************ references and they determined she did not have sufficient evidence to support her claims.

Rent-A-Center has reviewed this complaint and determined ************************ primary concern is regarding certain contractual obligations stated in the Agreement, which she failed to comply with. It was ************************ responsibility to ensure the property was maintained in good condition and we are not at fault for her abandoning it.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.
Initial Complaint
Date:03/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 18th, 2023 Rent A Center came to my house. My total bill was $12.78 and it was due on March 18th, 2023 (Same day they showed up). My account was not past due, in fact I already paid off the bed I got from them and only owed on a bed frame. Total amount owed to them for the bed frame was $61.39 (This amount has been paid off and was paid on March 18th, 2023.). Around 10:20am on March 18th, 2023 we received a knock on the door from ****. **** is a driver for Rent A Center. **** was greeted at our door by my father in law and **** stated "I'm not leaving the property until you pay what's owed. Those are my instructions." My husband got wind of this discussion via our ring doorbell camera that records audio and video. He went out there and asked **** why he was here when the bill is due today. **** stated "I was sent here and you're on my past due list".My husband pulled up the Rent A Center account on his phone and showed **** the due date.**** was not listening and didn't care.My husband then went back inside the house and called the store. The person who answered was ******* My husband asked why they sent **** out here when our bill wasn't due. ******* got upset and stared "I'm not the one, I'm not the one, I know where you stay."******** then hung up on my husband. At 10:32am ******** speeds through our neighborhood stops in the middle of the road in his personal vehicle.******** knocks on the door and was greeted by my father in law. He stated to my father law "Where's he at. Where's he at.Tell him to come out right now. I'm here."My husband went outside and was perfectly calm with him at first. ******** had arms crossed, chest puffed out and was yelling at the top of his lungs. Screaming "IM NOT THE ONE IM NOT THE ONE".My husband then walked away and opened the front door and yelled back to him "Get the heck of my property".******** then started to scream out racial slurs saying "Broke A** Ni*** and some other nasty things I will not post on this review.
Business Response
Date: 03/20/2023
Dear ************:

Our office is in receipt of your email regarding the above referenced Better Business Bureau ("BBB") complaint.

We have contacted ************** and ************** and provided our deepest apologies. Rent-A-Center does not condone the actions of the employee mentions and he has since been terminated upon receipt of this complaint. We appreciate their attention to this matter.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.
Customer Answer
Date: 03/22/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response, unfortunately this solution does not rectify this situation. There were others involved in this matter not just the employee you terminated.

Here are some hard facts:

1. You broke your own Code of Business Conducts and Ethics rules. These rules were implemented and written by your company. Not only did Rent A Center break *********** Laws they also broke the rules they wrote.

2. Your company has a track record of breaking these rules (Code of Business Conducts and Ethics) and also breaking state laws. If you spend time reading your own companies reviews you would see this. Time after time, Rent A Center uses intimidation tactics and unlawful ways to collect money from customers. *************** had a Rent A Center employee call her at 5:00pm on a week day asking for an early payment. An EARLY payment.

3. This behavior observed on March 18th was behavior that has been seen before. By me, my family, and neighbors... Also by other customers. This behavior was taught to the man you terminated. I know this due to the fact, the branch manager of this store condones this behavior. He acts just like his employees do.

You think just by firing a low level employee this situation will go away? I respect the fact you terminated the man that did this, but there were others involved who were equally as bad. Rent A Center you don't understand the seriousness behind this situation.
See Attachment/File: 39B32D97-53C0-4DE2-B1BF-B799306626F1
Business Response
Date: 03/23/2023
Dear ************:

************** has rejected our response contending that Rent-A-Center has violated our "own Code of Business Conducts and Ethics rules". As stated, Rent-A-Center does not condone this behavior, and has since opened up an internal investigation. We apologize to ************** for this experience and we will work to ensure the proper training is conducted moving forward.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.
Initial Complaint
Date:03/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filling a complaint against the store manager at Rent A Center by name of ****** or somewhere of that nature for Harassment. I was 13 days late making my payment due to the financial hardship and state of our economy, This is the 2nd incident with this store manager. The first incident happened after shortly burying my mother which I informed the store that I was going to be late. Her response was I should not get merchandise that I can not afford. This time she sent gentleman to my house twice in 1 day threatening to pick up the refrigerator after being told all I needed was ********************************************************************************************** full which totaled out to be $219.00. that was paid on 03/17/2023 at 5:23pm. The gentlemen she sent to my house was very understanding and stating that she is advising them to not leave my property without a payment or for them to take the refrigerator. I do understand that I agreed to a lease and normally my payments are made on time if not on time then I do communicate and even open the door when they come. I would give this store zero stars but I do appreciate the gentlemen and Mrs. ***** because she speak with customers with manors and is not rude in anyway. I will be looking contacting cooperate regarding this issue at hand and seeing what else can be done moving forward. I wanted to start here first.
Business Response
Date: 03/24/2023
Dear ************:

******************** entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.

Despite numerous attempts, our District Manager has been unable to reach ******************** to discuss the contents of her complaint.

Upon review, it appears ************************ primary concern is regarding certain contractual obligations stated in the Agreement, which she failed to comply with. If ******************** would like to provide further details surrounding her feedback of our employee, we request her to return our communications.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.
Initial Complaint
Date:03/16/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 3rd, 2023 at 12:53 pm, I received a call from the phone number of **************; AcceptanceNOW call for a payment that I had to do. I told them that I wanted to pay off the full amount of the rental-purchase agreement that it is still under the 120 days early purchase. They told me that I could only pay it in the store *********************************************************. I went to the store on Sunday 5th, 2023. They said that the full amount I owed them is $1788.32. I have paid them $1,032.15 in total. The total purchase amount is $2,258.99 under the 120 days early purchase. Their math don't match with mine. They said that I owe $1788.32 but my math comes to $1,400. They tried to explain why the amount was higher than what I thought but the 120 days includes a 12% for the purchase. When the man that that was there did the math, he did 12% for each payment that I made for the past 3 months, the 12% percent should be add only once and he did it for each payment I made. Also, I did not agree for the "Optional Liability Damage Waiver (LDW.)" But they did it anyway. If nothing gets solve I will like to have a refund and I will return the furniture back.
Business Response
Date: 03/21/2023
Dear ************:

**************** ******* entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.

Our District Manager has made numerous attempts to contact **************** ******* to discuss the terms of her agreement and she has been unreceptive to our communications.

Prior to receiving her complaint, **************** ******* had not notified Rent-A-Center that she was not interested in our Optional Liability Damage Waiver. We request **************** ******* to return our communications so we may discuss her remaining options and offer her our solution.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.
Customer Answer
Date: 03/23/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
I hope we can solve this problem soon. This is not being fair to me. It was my first and last time working with AcceptanceNOW. I never sign a contract by hand. In fact, I never signed anything. I only agreed with what they told me verbally. My mistake was not reading each page of the contract carefully. I have attached the Optional Liability Damage Waiver contract. The contract papers were sent to my email, already signed with my first name and first last name (***************************.) It was all through technology. I never agreed to have the Liability Damage Waiver, I did know that it's optional and that's why exactly I said "no." I was very clear when I spoke to the young man who assisted me that day that I didn't want the Optional Liability Damage Waiver. However they added it even though I had said no to. Yes, I have received calls from AcceptanceNOW, located in *******, ******** and I have answered them. But those calls were not to offer me a solution, just to charge me. Again, I'm hoping for a fair solution.
See Attachment/File: D963EF41-7D6D-40CA-9D5F-5A5EC13A4C46.jpeg
Customer Answer
Date: 05/19/2023
I received a call from AcceptanceNOW and they were charging me $1,400 for the sofas and they gave me the option that if I didn't pay, they would pick up the sofas and I told them that it was fine; to pick them up. When I received the sofas, they were not in good conditions. Then they sent me an email saying that they were lowering it to 600 dollars, I prefer that they pick up the sofas.
Customer Answer
Date: 05/22/2023
I received a call from AcceptanceNOW and they were charging me $1,400 for the sofas and they gave me the option that if I didn't pay, they would pick up the sofas and I told them that it was fine; to pick them up. When I received the sofas, they were not in good conditions. Then they sent me an email saying that they were lowering it to 600 dollars, I prefer that they pick up the sofas.
Business Response
Date: 06/01/2023
Dear ************:

**************** ******* entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.

Our District Manager has made numerous attempts to contact **************** ******* to discuss the terms of her agreement and she has been unreceptive to our communications.

Prior to receiving her complaint, **************** ******* had not notified Rent-A-Center that she was not interested in our Optional Liability Damage Waiver. We request **************** ******* to return our communications so we may discuss her remaining options and offer her our solution.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.

Rebuttal Response:
Dear ************:

**************** ******* entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law.

Acceptance Now transactions are not financing arrangements or loans. Acceptance Now purchases the merchandise selected by the customer from the host store, and then rents the merchandise to the customer through a terminable agreement that contains the disclosures as required by applicable law. We have contacted **************** ******* to discuss her purchase options and she has chosen to return the property. As of today's date we are still in the process of scheduling a date for the pick up. Should **************** ******* have questions she may contact the store at **************.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.
Customer Answer
Date: 06/01/2023
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:03/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a sofa from this establishment in 2018. I also bought an extended warranty with it. The sofa had a recliner on each end.On 7/7/2022 both recliners stopped working. I filed a complaint with pure promise, the warranty center. They sent a tech out to check on the sofa. Both transformers were blown and they would order two more. These were ordered in August 2022. ByDecember they still have not been delivered and pure promise agreed to an exchange for a new sofa. I went to value city furniture, and they had the exact same sofa just in a different fabric. I was fine with this,and we proceeded to finance through acceptance now for the delivery charge, and a new warranty on the sofa. On 12/27/2022 the new sofa was delivered but the delivery men wouldn't take the old sofa away. I said this is an exchange,leave the new one and take the old one but they refused and VCF said they couldn't help me.No one will pick up this sofa because it is in my house.It has to be taken to the curb.I'm 65,live alone and have no one to take this out so it is still in my small apartment.The other problem is with the finance department at VCF and Acceptance Now.I signed the original contract on 12/19/22.**** from VCF said the amount I owed would be changed after they received a check from Pure Promise and then all I would owe would be the delivery charge and warranty for Pure Promise on the new sofa plus tax.I told him I wanted a new contract sent to me(hard copy)when he received the check.I've never gotten that,my phone calls have not been returned and I keep getting emails from Acceptance Now.Yesterday I called them and spoke with ******* who called **** and got back with me today. They said I owe 789.35.I'm not a finance major but how does 180$ for delivery and 200$ for the warranty plus 6% tax add up to almost 800$'******* said she is in charge of finance but just started in January and this is what **** said I owed even though I wouldn't be happy about it.I'm not.
Business Response
Date: 03/22/2023
Dear ************:

Rent-A-Center is actively working to resolve this complaint. While we continue to review this matter, Rent-A-Center respectfully requests an additional 7 days to respond to this complaint. Thank you.

Sincerely,

Rent-A-Center
Business Response
Date: 03/27/2023
Dear ************:
**************** entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.
Acceptance Now transactions are not financing arrangements or loans. Acceptance Now purchases the merchandise selected by the customer from the host store, and then rents the merchandise to the customer through a terminable rental purchase agreement that contained the disclosures as required by applicable law. Our District Manager has attempted to review the terms of the agreement with the **************** and her payment obligations, and she simply remains dissatisfied. Despite our best efforts to address ******************** concerns, we are unable to reach a resolution to this matter. If **************** would like to discuss details surrounding the amount due on her account, we request her to contact the store at *************.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.

Customer Answer
Date: 04/26/2023
The last I heard regarding my complaint was Rent-A-Center requesting an additional 7 days to review my complaint. I have not heard anything further.Could you please tell me what is happening with my complaint?

***********************
Initial Complaint
Date:03/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been dealing with this company for a few months. I've never had any issues up until November, 19 2022. I had bought a tv and when it arrived to my house it was broken. They came back and picked it up and gave me a rental tv until my new one came in. The manager of the store said that he had ordered it and it would be delivered in about 6-8 weeks. I waited and waited, never heard anything and even tried calling and got the same answer, that they were waiting for it to come in. Finally I called again, well after the 6-8 week mark and the manager had transferred to somewhere else and I had spoken to the new manager who then informed me that the order for my tv was never done because the office wasn't allowed to order anything. He said he was looking into and never got a call back. I then reached out to customer service because I just wanted answer as to why this wasnt done, who said I would get a call within 24-48 hours from the regional manager and after 4 tries that still has happened. I am very annoyed at this point. I haven't had any issues with my washer and dryer that I had received from rent a center nor had this problem prior. I just want my money back at this point for the tv. Its nothing but lies. Its now the middle of March and I still haven't received a call. When I called today the lady I spoke too said they had called me several times and honestly its a lie because I use my phone for work so I answer every call no matter what and she told me that they have ordered the tv. That's not what I wanted. I made sure I said I need a higher up manager to call me but I am extremely disappointed with this place and with the customer service they provide. I just want this taken care of!! Agreement # ***********
Business Response
Date: 03/21/2023
Dear Ms. ****:

Despite numerous attempts, our District Manager has been unable to reach Ms. ******* to resolve the complaint at the numbers provided to contact. As we have done our due diligence, We request Ms. ******'s cooperation and to return our communications so we may assist her further.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.
Customer Answer
Date: 03/22/2023
(The consumer indicated he/she DID NOT accept the response from the business.)

They called me once on Monday 3/20/23 and I was in a meeting. I had called back yesterday 3/21/23 and left all my information and have not received a call back. I have been calling for 2 months and this is the first time I have even been attempted to be contacted.
Initial Complaint
Date:03/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company charged me 6 dollars bi-weekly for insurance for 3 years and when I finally decided to use the insurance I was told that I've owned the product for too long for anything to be covered. I've tried cancelling before but the website offers no way to cancel the recurring charges. When I originally purchased the product I was not told I would be charged indefinitely or how to cancel, which has lead to several hundred dollars taken from me unknowingly.
Business Response
Date: 03/20/2023
Dear ************:

****************** entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.

Acceptance Now transactions are not financing arrangements or loans. Acceptance Now purchases the merchandise selected by the customer from the host store, and then rents the merchandise to the customer through a terminable rental purchase agreement that contained the disclosures as required by applicable law. Our District Manager has attempted to review the terms of the agreement and Benefits Plus Program with ******************. Since the receipt of this complaint, we have attempted to contact ****************** an additional three times to review the terms. Despite our best efforts to address the his concerns, we are unable to reach a resolution to this matter.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.
Customer Answer
Date: 03/21/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any phone calls, emails, or any other form of communication from rent a center. They are correct that I signed a rental agreement, but that has nothing to do with my complaint. I was sold something advertised only as insurance, paid for said insurance for several years and when the time came to use it I was told I've had the item for too long and that nothing would fall under warranty anymore. This is only the most recent of my consistently unpleasant interactions with your company. Your employees have shady business practices and predatory sales techniques. You take advantage of your customers and pressure them into signing contracts they don't fully understand. I'm sure everything is in the fine print and legally you have everything covered and I don't have a leg to stand on so here's my white flag. You're rated **** stars with the better business bureau with nearly *************************** the last 3 years so clearly I'm not the only customer that feels cheated. I am no longer seeking any form of resolution. I wish for this to serve only as a complaint and to close the matter. I only rejected your response as I did not receive any contact from you as you claim. If you wish to contact me further do it through email. If you want to offer me store credit, don't bother. Nobody ever wants store credit.
Business Response
Date: 03/23/2023
Dear ************:

After a review of the complaint, it does not appear that a response to ****************** is required as he has indicated he is simply dissatisfied with our response. We have record of contacting ****************** on March 14, 2023, March 16, 2023, and March 16, 2023. If he has further questions, he may contact our store at **************.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.
Initial Complaint
Date:03/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a t.v. I paid for rent a center had me on the benefits plus program they didn't nobody contract it says even after it is paid off there's one year warranty left on the item that's why the benefit plus program is offered for whatever reason I'm on social security I never miss a payment I paid it off I asked the store manager to fix it Micah said that I should call Samsung tech support and find out what the problem is according to the contract it is still the stores responsibility to repair it fix it or replace it the TV model number is 8G x498 serial number is OAYU3CDRXXXXXX Samsung UN70TU7000BXZA 70" I'm asking for a resolution to this problem why offer a program that cover stuff no matter what every reason and you still have one year warranty on it then it should be the managers at Rent-A-Center at home Pike avenue in North Little Rock Arkansas XXXXX I'm asking you to please reach out and help me get a resolution to this my TV fixed I don't care what someone else has said they're not on my contract they don't live here and have nothing to do with my TV so it is the manager is going by report by somebody they don't even know what going on send somebody to repair my TV replace it or give me credit in the store for the amount of the TV which I paid $1,122.85 brand new TV it's not even 2 years old until August 20th of 2023 please reach out and help so I don't have to follow soon I am still their customer paying for other items so they should make time to resolve this and make this customer happy thank you please reach out and help me.
Business Response
Date: 03/22/2023
Business Response /* (1000, 5, 2023/03/10) */
Dear Ms. Long:

Mr. ******* entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.

Rent-A-Center has reviewed this complaint and determined that Mr. *******'s primary concern is regarding certain contractual obligations stated in the Agreement, which he failed to comply with or meet. Further, we have record of Mr. ******* admitting to damaged caused on the merchandise on behalf of his girlfriend. As such, we consider this complaint closed.

Respectfully,

Rent-A-Center, Inc.
Initial Complaint
Date:03/07/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been renting from them I quit my job due to my cold having behavioral problems and a slight chance of her being autistic they come pounding on my door treating me scaring my child who already has issues
Business Response
Date: 03/22/2023
Business Response /* (1000, 5, 2023/03/10) */
Dear Ms. Long:

Ms. Holley entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.

Rent-A-Center has reviewed this complaint and determined that Ms. Holley's primary concern is regarding certain contractual obligations stated in the Agreement, which she has failed to comply with. As of today's date, we have provided Ms. Holley a total of 84 days of extensions since January 1st, 2023. Rent-A-Center is entitled to payment while customers are renting our merchandise. As such, we consider this complaint closed. We encourage Ms. Holley to utilize her worry free guarantee and return to get the product when she is able.

Respectfully,

Rent-A-Center, Inc.
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Rent A center on Utica avenue after there was a furniture shortage in New York I went there to buy $3,500 cash the furniture the manager showed me on a computer was not what he delivered to my house so I refuse the furniture ask them for a refund I have yet to receive my refund I found out that he stole the money in Rent-A-Center has failed to refund me I've been calling and filing complaints since last year they keep transfer me to the district manager the district manager has not responded to any of my complaints and at this point in time I want to sue because everybody is knowledgeable that the old manager who just got fired in October stole My Money they showed me how he dropped it instead of dropping all the money at once they showed me that the account looked fraudulent yet nobody has acknowledged my refund and now they're putting it on my account as a credit and the problem is I've never rented furniture I bought cash and they are still refusing my refund I have been calling and complaining since April of last year I've given them every opportunity to fix it and they failed
Business Response
Date: 03/03/2023
Dear Ms. ****:

Our office is in receipt of your email regarding the above referenced Better Business Bureau ("BBB") complaint.

We have contacted Ms. **** and reached a resolution to the complaint. We appreciate her patience and attention to this matter

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.
Business Response
Date: 03/21/2023
Dear Ms. ****:

We have requested our corporate funding office to issue and mail a check to Ms. ****. While we continue to wait for Ms. **** to receive her refund, Rent-A-Center respectfully requests an addition 7-10 business days to allow for processing. Thank you.

Sincerely,

Rent-A-Center
Customer Answer
Date: 05/01/2023
Better
Business Bureau:

I
am rejecting the offer to use BBB arbitration to resolve this dispute,
complaint ID ********.

I
am rejecting this service because:

Sincerely,

*********
****

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Rent-A-Center, Inc. is BBB Accredited.