Complaints

This profile includes complaints for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rent-A-Center, Inc. has 2978 locations, listed below.

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  Rent-A-Center, Inc.

  5501 Headquarters Drive Plano, TX 75024

  
• 

  Rent-A-Center

  2171 W Andrew Johnson Hwy Morristown, TN 37814-3203

• 

  Rent-A-Center

  5018 Clinton Hwy Knoxville, TN 37912-3838

• 

  Rent-A-Center, Inc.

  572 Providence Rd Brooklyn, CT 06234-3813

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  Rent-A-Center

  58 Island Pond Rd Springfield, MA 01118-1027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a washer/dryer set on 05/01/2025 was supposed to be delivered on 05/03/2025. I get a call on 05/02/2025 telling me they double contracted the washer/dryer set and I would have to share with another customer while paying full price. I told them that was unacceptable and I requested to have payments put on hold until the new ones come in and then resume, they were unwilling to do that. I then asked for the contract to be cancelled and they're telling me they can't do that either and if I don't pay, they'll send my account to collections. They even offered for me to do my laundry at the other customers home or vice versa. They are completely unprofessional and even mocked my military service when I told them I'm a homebound disabled veteran. They supposedly transferred me to a regional manager who was actually the one who mocked my service which makes me think that was just another worker.

  Business Response

  Date: 05/08/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    
  
  We have contacted Mr. ******** and reached a resolution to the matter.  
  
  Given the facts as stated, we consider this matter closed.
  
  
  Sincerely,
  
  Rent-A-Center

  Customer Answer

  Date: 05/12/2025

  In no way was the disrespect resolved. I'm also 100% certain that Rent a Center did not get their system hacked by pranksters since I recognized the voice of the caller as being the person who sold the appliances to me. They're definitely lacking integrity. I wish to receive a call from someone at corporate not someone at the store that offended me.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To start when I worked there they was always rude the sales manager always said bad things about me and what he said is and i quote you are a piece of s*** a liar don't know how to do your job you will never be nothing in life no job is ever going to keep you and then I got diagnosed with tachycardia and the store manager acted like it wasn't a big deal said he felt that way all the time and basically brushed It Off and that's the biggest reason I quit because they don't take their employees health or mental health seriously it's a very bad work environment I went in today trying to get a receipt for what I paid on an iPad and the store manager ******* crumbled it up and threw it away thankfully corporate sent me the receipt via email when I first started it was a good company and place to work but as time went by the true colors came out

  Business Response

  Date: 05/07/2025

  Mr. ******* entered into a written contract in the form of a Rental-Purchase Agreement that contained all disclosures mandated by applicable state law.
  
  Despite numerous attempts, our District Manager has been unable to reach Mr. ******* to resolve the complaint. We request Mr. ******* to return our communications should he have further issues.
  
  Sincerely,
  
  Rent-A-Center

• Initial Complaint

  Date:05/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/28/2025, my husband and I went to rent-a-center at location ***********************************. The store associate ******, went and showed us some couch/sofa sets that would fit in our apartment. Long story short, we found a unfurnished sofa set: 2 PC Capehorn-GraniteReclining Sofa/Love set. We gave her $200 in cash as a down payment and so we could pay a couple of weeks in advance. When I was able to make an online account, ad I went to the payment history, it showed that on 02/28/25, out of the $200 we gave Sgelly, she only put $119.73. That means she pocketed/stole over $80 for herself. The money that she pocketed needs to be an reimbursement and go towards future payments.

  Business Response

  Date: 05/02/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    
  
  This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, ****************. As a courtesy, *** has sent a copy of the BBB complaint to the franchisee.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  Rent-A-Center, Inc.

  Customer Answer

  Date: 05/02/2025

  I am rejecting this response because:  i purchased the sofa set from rent a center, not the third party. A rent a center employee took my money, not the third party. 

  Business Response

  Date: 05/05/2025

  This is Rent-A-Center's second response to Ms. ******** complaint. After a review of the rejection, it does not appear that a response to Ms. ******** dissatisfied response is required. As previously stated,  further communications should be directed to the franchisee, ****************. All matters have been addressed, and we consider this matter closed.
  
  
  Sincerely,
  
  Rent-A-Center

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I told the stores worker to take off the insurance option that cost 7-8$ so i can afford a payment that i couldnt afford with it active so she deactivated it and never reinstated it so when the ** stopped working and completely broke itself i was give a replacement but the replacement was messed with from the previous renter and i told them that, the *** was not running as fast as it should have been so i looked into it and it was being bottle necked like crazy so i took it back and now they are refusing to compensate me for anything and pretty much just saying "youre out luck buddy"this was in the last year

  Business Response

  Date: 05/09/2025

  Rent-A-Center (RAC) transactions are not financing arrangements or loans. *** purchases the merchandise selected by the customer from the host store and then rents the merchandise to the customer through a terminable agreement that contains the disclosures as required by applicable law. 

  We have reviewed Mr. ******** complaint and provide the following response. Mr. ****** voluntarily enrolled in our optional ********************* and later requested to cancel the service. Nevertheless, *** continued to provide support related to the property, even after RAC discovered the loss of the internal hard drive. Subsequently, Mr. ****** leased additional merchandise, which was later found to have missing internal components while in his possession. Given these circumstances, RAC will not lease any further merchandise to Mr. ****** and will not issue a refund.

  
  While we have made efforts to address Mr. ******* concerns, we have been unable to reach a mutually satisfactory resolution.

  
  Sincerely,
  Rent-A-Center

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rent a center management staff in **************** (******** location) are very rude and harass their customers. They bully, threaten and call non stop. I had payment issues online and it would not accept my online rental payment. The store manager harassed me daily and was very rude. I made a complaint to corporate and requested a call back with no response. I even contacted another store in ******* Michigan to see if I could have my contract switched to that store with no response from anyone at either store. It should be illegal the way they harass and treat their customers. Very dissatisfied with the company. They also harass my reference daily as well. Leaving rude voicemails and threatening messages.

  Business Response

  Date: 04/28/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    
    
  Rent-A-Center denies any allegations of harassing Mr. ********* Nevertheless, during our review of the complaint, we found that Mr. ******** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law. Our District Manager has attempted to review the terms of the agreement with Mr. ********* ************************************ with the store is necessary to proceed with the lease agreement. Despite our best efforts to address their concerns, we are unable to reach a resolution to this matter. 
    
  Respectfully,  
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was previously employed by Rent A Center left on good terms put in 2 week notice and ultimately fell behind on some payment. When I reached out for help they were not willing to provide it and when I mentioned returning the merchandise they would go around my request I've texted the Racpad system multiple times and have spoken to the Delivery Specialist about pickup who all say the one deciding factor is the store manager ***** ******* refusing to pickup my merchandise because he wants me to charge off and be garnished. He has changed my email and phone number to not allow me access into my account and I've made a complaint directly to Rent A Center **************** with no resolve.

  Customer Answer

  Date: 04/27/2025

  The District Manager ****** has reached out and is in the process of resolving my issue and it is scheduled to be resolved by this upcoming Tuesday April 29, 2025

  Customer Answer

  Date: 04/29/2025

  ****** ******* the District Manager came personally to resolve the matter and ensure all my merchandise was picked up and returned and did everything in her power to get my account back on good standings and transfer my account to a store suited to take care of my account.

  Business Response

  Date: 05/01/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    
  
  We have contacted Mr. *********** and reached a resolution to the matter.  
  
  Given the facts as stated, we consider this matter closed.
  
  Sincerely,
  
  Rent-A-Center

  Customer Answer

  Date: 05/01/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A WASHER AND DRYER SET FROM RENT A CENTER IN 2019. I PAID THEM OFF IN 2022. I WAS UNDER THE IMPRESSION I STILL HAD A WARRANTY BEINGS THEY CONTINUED TO WITHDRAWL THE WEEKLY PAYMENT FOR THE WARRARY UP UNTIL I HAD TO CALL IN JUNE OF 2024 BECAUSE MY DRYER WAS MESSED UP. I WAS INFORMED I DID NOT HAVE A WARRANTY. THEY AGREED TO PICK MY DRYER UP TO GET FIXED AND PROVIDE ME WITH A LOANER DRYER TILL MINE WAS DONE. I MADE SEVERAL CALLS TO THE MANAGER ***** AT THE ************** LOCATION AND WAS TOLD SEVERAL DIFFERENT THINGS ABOUT MY DRYER. FAST FORWARD TO 04/22/25 NOW MY DRYER CAN NOT BE FIXED AFTER THEM HAVING IT ALMOST 1 YEAR AND I AM SUPPOSE TO JUST BE SASTIFIED WITH THE LOANER DRYER THEY PROVIDED ME. THIS IS NOT A RESOLUTION FOR ME. NOT ONLY DID THEY TAKE MONEY ILLEGALLY OUT OF MY ACCOUNT FOR OVER 2 YEARS FOR A WARRANTY THAT WAS NOT ACTIVE BUT NOW I AM OUT MY DRYER THAT I PAID FOR AND BELONGS TO ME.

  Business Response

  Date: 04/23/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.  
  
  This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, *********************. As a courtesy, *** has sent a copy of the BBB complaint to the franchisee.
  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.

  Customer Answer

  Date: 04/23/2025

  Beings this involves an independent owned franchise other than Rent a Center which I was not aware of, can the complaint be directed towards them so we can get this matter resolved? 

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a lease/agreement with rentacenter (***********) that I have had several issues with in the past. My current issue is a simple request to keep my account active and allow me to make my payment late by May 2nd, 2025. I was advised by the store manager ***** that if I'm unable to make my payment by Friday, April 25th, my account will be closed and I will be asked to return the Xbox I have leased without much recourse past this. I have paid at minimum $1,667.84 on the item in question, which at current pricing of the retail value of a Xbox Series X, is nearly 4 times the product value. I have been late several occasions due to difficulty with my employer, but have always made right on any extensions given and have always made the payment when given an extension. I've never once missed a payment when given an extension and have always paid on time prior to the financial hardship I've been experiencing over the last several months. The practice of taking thousands of dollars from a customer and then threatening to close their account due to being just two weeks late on a payment is not a standard practice among most of not all rental institutes. I advised I would make a complete payment on May 2nd, both covering the past due amount and the amount due at that point as well which was declined. I have 6 total payments remaining out of 38, the fact my account can be closed without willing to work with what I have the financial capability of doing is unfair. I'm simply asking for one more week to receive my full paycheck from my employer, but because it affects the metrics and bonus of a store vs the livelihood of an individual taken into account shows me that I cannot trust this company in the future. I'm not asking for a miracle, and I'm not asking for a month, I'm asking for one more week extension to make my payment and if I don't fulfill this promise, I will return the product as requested. I'd like to see this resolved prior to April 25th.

  Business Response

  Date: 04/28/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    
  
  We have contacted Mr. **** and reached a resolution to the matter.  
  
  Given the facts as stated, we consider this matter closed.
  
  
  Sincerely,
  
  Rent-A-Cente

  Customer Answer

  Date: 04/28/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am talk about one of your stores the one in ****** ******** I don't like the way I am being treated I paid something off and he saying that I did not but I know I did he be trying to change me double I don't trust him this manger at the ****** store so I want to know if I can send you all my payment please

  Business Response

  Date: 04/23/2025

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    
  
  We have contacted Ms. ******* and reached a resolution to the matter.
  
  Given the facts as stated, we consider this matter closed.
  
  Sincerely,
  
  Rent-A-Center

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted numerous times a day by Rentacenter. I have phone records showing every call/voicemail made to me from Rentacenter which are multiple times a day. Last month, Id also asked to remove the extra benefits plus I wasnt aware that I signed up for. I was told the cancellation of this add on wouldnt be effective until the next payment, which would be the one due now but Im still seeing it on my account.

  Business Response

  Date: 04/23/2025

  Rent-A-Center has reviewed this complaint and denies any allegations of harassing Ms. ***** Furthermore, Rent-A-Center determined Ms. ****** primary concern is regarding certain contractual obligations stated in the Agreement, which theyve failed to comply with.  
   
  Ms. **** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law. Our District Manager has attempted to review the terms of the agreement with Ms. ***** but despite numerous attempts has been unable to reach her to resolve the complaint.  If Ms. **** is unable to make timely payments, we kindly request her to arrange for the return of our property.  
   
  Respectfully,  
  
  Rent-A-Center, Inc.