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Business Profile

Rent to Own Furniture

Rent-A-Center, Inc.

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rent-A-Center, Inc. has 2978 locations, listed below.

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    Customer Complaints Summary

    • 1,612 total complaints in the last 3 years.
    • 475 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rent A center citrus heights CA I purchased a TV on April 1 for a ** spoke with ********* got approved and finish the process just to find out that TV listed on the website was not available she called back and offer another TV ******* 86 inch. Went through the process and for inconvenience was offer an extension for payment for 4/26. I was supposed to get tv delivered on the 1st week of April. But again there was a delay and was rescheduled for April 9th. Come to find out today 4/17 that I'm past due for non payment. When I just got the TV!!!! Last week. Store manager ******* was rude!!! Demanding and did not want to honor promised date of payment in fact they still took out a payment from my bank and never got a refund from the original lease of the other TV and I had to make another payment. After all the altercation with the horrible manager ******* who was racist and rude I gave the tv. I am going to file a lawsuit for this bad business practices that the store is doing on customers and their delivery drives as well.

      Business Response

      Date: 04/21/2025

      Rent-A-Center has searched our database, and we are unable to locate the Rental-Purchase Agreement (Agreement) referenced in Ms. ***************** complaint. Please be advised this does not mean that an Agreement does not exist under another spelling, name, or other classification.  We request Ms. *************** to provide the Agreement number located on the Agreement so we can address the concerns. 

      Until *** receives the requested information, we are unable to address this Better Business Bureau complaint. We will await further information. 

      Sincerely, 

      Rent-A-Center 

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son-in-law had purchased a few items from Rent-A-Center. They have since moved from our house over a month ago due to issues with product being used andnot new like Rent-A-Center has stated they have contacted corporate about this matter. Since then we have come home every few days and found a tag from Rent-A-Center on our doors. We have contacted Rent-A-Center on numerous occasions to advise them that they no longer with us. They stated they will still come to our home. Last conversation with one of Rent-A-Centers employees turned volatile and degradative by Rent-A-Center employee. All I did was advise them that they no longer live with us and that if they keep harassing us, we would involve the cops because thisis our property and we had nothing to do with the initial purchase. We have notified our son-in-law about the Rent-A-Center showing up. He is anadult and he will take care of It. I am requesting restitution of them just leaving my son-in-law alone since they will not stop harassing and for them to see some assist, coming to ourhome.

      Business Response

      Date: 04/21/2025

      Rent-A-Center has searched our database, and we are unable to locate the Rental-Purchase Agreement (Agreement) referenced in Ms. ******** complaint. Please be advised this does not mean that an Agreement does not exist under another spelling, name, or other classification.  We request Ms. ****** to provide the Agreement number located on the Agreement so we can address the concerns. 

      Until RAC receives the requested information, we are unable to address this Better Business Bureau complaint. We will await further information. 

      Sincerely, 

      Rent-A-Center 

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rent a center on *********** in ***** ******** withdrew money out of my account twice for *****, and *****. the ***** was returned. The problem is I never received a TV or signed a contract with this store. I live pay day to payday and caused my account to go negative. I did rent one from the store in rapid City sd.

      Business Response

      Date: 04/21/2025

      Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    

      We have contacted Ms. ****** and reached a resolution to the matter.  Should Ms. ****** have any questions or concerns regarding their refund they may contact the store directly.

      Given the facts as stated, we consider this matter closed.

      Sincerely,

      Rent-A-Center

    • Initial Complaint

      Date:04/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a chair from Rent-A-Center on ******** in ******** from 3/24/25 to 4/8/25. The store manager, Larovi *****, explained the contract was weekly and asked how long I needed the chair. I estimated 6 weeks and opted to pay in full to avoid weekly charges on my credit card. ****** agreed and processed the payment.After my surgery, I recovered faster than expected and called Larovi on 4/6/25 to request an early pickup and a refund for the unused 4 weeks. He refused, stating no refunds were available. I contacted customer support, and they assured me the district manager, ******* ****, would call within ***** hours. That same day, a delivery worker picked up the chair but damaged my hardwood floors.Since Larovi was unhelpful, I planned to address both issues with *******. Almost a week later, on 4/14/25, I had yet to receive a call, so I contacted customer support again, who patched me through. When discussing my request for reimbursement, ******* reiterated Larovis stance and blamed me for paying upfront. I also mentioned the floor damage, to which ******* responded, Well, this sounds convenient since you are just now mentioning this since I wont give you a refund. Given that he had delayed his response for almost a week, his insinuation that I was dishonest was infuriating. When I raised my voice, he said he didnt have to listen and hung up.I am requesting a refund for the 4 unused weeks and compensation for my damaged floors. Attached are photos showing the damage.

      Business Response

      Date: 04/21/2025

      Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    

      We have contacted Ms. ******* and reached a resolution to the matter.  Should Ms. ******* have any questions or concerns regarding their refund or claim information; they may contact the store directly.

      Given the facts as stated, we consider this matter closed.

      Sincerely,

      Rent-A-Center

      Customer Answer

      Date: 04/30/2025

      I am rejecting this response because:   There is an outstanding insurance claim that the adjuster is sending to Rent-A-Center today.  Once the claim has been processed, I will happily agree to close the complaint.  Thank you for the reimbursement of $75 but the estimate for fixing the damage to the floors is close to $4200.  There's also a cost for moving the furniture that I'm unsure of, but this will be a part of the final estimate from the adjuster.

      Business Response

      Date: 05/05/2025

      Ms. ********* claim has been sent to the third-party adjusters, and we are actively working towards a resolution. We request Ms. ******* to continue working with the third-party and her local store for further updates. 

      Sincerely, 


      Rent-A-Center 

    • Initial Complaint

      Date:04/13/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested to have my email address removed numerous times from October 2024 to now and requested from the redwood location center to remove my email. I continue to receive unsolicited emails weekly without my consent for the last several months. The unsubscribe feature on you all website doesnt work as it should work. Email solicitations continue even after unsubscribing weeks later.

      Business Response

      Date: 04/15/2025

      Upon receipt of Mr. ******* complaint, RAC has processed the request to opt out his email from communications. We appreciate his attention to this matter.

      Sincerely, 
      Rent-A-Center 

      Customer Answer

      Date: 04/15/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:04/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was advised same day delivery in couches. Previous items damaged due to catastrophic flood. Pictures of damage items sent and I was informed claim was submitted. I made payment with understanding couches were ready for delivery.I moved from previous address. I had already informed rent a center of damages and was advised to not worry they would be replaced. I am concerned that rent a center reselling damaged furniture. They are now saying they won't deliver same day because it is important to pick up damaged items. I'm not there and they want to go and check. I think that is very unprofessional after pictures were sent and damages were reported. My family and I have gone through enough stress and loss due to this flood. I understand, I had them insured. I asked for those items to be removed from my balance. I don't see why rent a center waited last minute to say they wanted damaged items. When they new I was moving. The apartment was unhabitable and I was asked to move out. Bugs, fungus, and sewage water all around. I was given the understanding items would be taken off my balance and I can start with new ******** previous address was ******************************************************** address is *******************************************.

      Business Response

      Date: 04/21/2025

      Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    

      We have contacted Mr. ******* and reached a resolution to the matter. Should Mr. ******* have any questions or concerns regarding their delivery, they may contact the store directly.  
       
      Given the facts as stated, we consider this matter closed.  



      Sincerely,

      Rent-A-Center

      Customer Answer

      Date: 04/21/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called my local *** in ******** , ** on ************** today 4-11-25 and the new manager is refusing to let me use the *** Exchange program. I've called twice with today 4-11-25 with the she will call me back and nothing. I recently paid-off a bed and have always paid on time and my account is still in good standing . The exchange option is being advertised on rent a centers website. The store manager obviously has an issue with me . I've always had numerous issues with this particular store.

      Business Response

      Date: 04/16/2025

      Despite numerous attempts, our District Manager has been unable to reach Mr. ********* to resolve the complaint. We request him to return our communications to resolve his complaint.

      Sincerely, 
      Rent-A-Center 

      Customer Answer

      Date: 04/16/2025

      I have reviewed the business response and accept this resolution. While there weren't "numerous" attempts but just 1 missed call from the district manager yesterday 4-15-25 which I returned the phone call in less in 10 minutes the issue was resolved and I have an exchange scheduled for Friday 4-18-25. Thank you 

    • Initial Complaint

      Date:04/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 9, 2025, I placed an order on Rent-A-Centers website to rent a couch, paid the fees, and submitted all required documents: lease (residency), paystub (income), and my U.S. passport (ID). The website lists a passport as valid ID.On April 11, a *** from the local store called to review documents. I was told my passport wasnt acceptable and only a drivers license would be accepted, which is not stated on their website. I emailed my license but asked why the passport was rejected. No clear answer was given.I was placed on hold, and since Georgia is a one-party consent state, I began recording. No one returned to the call, which disconnected. When I called back, I was told my application was denied because I recorded the call.Customer service later claimed its internal policy to deny applications if a customer recordsbut admitted the policy isnt posted or available in writing. This feels deceptive and arbitrary.Desired Resolution:Written explanation of their ID policy and why my passport was rejected.Copy of the alleged recording policy.Reconsideration of my denied application.Clear public disclosure of any internal policies that impact service.

      Business Response

      Date: 04/23/2025

      Mr. ********** entered into a written contract in the form of a Rental-Purchase Agreement that contained all disclosures mandated by applicable state law. 

      Despite numerous attempts, our District Manager has been unable to reach Mr. ********** to resolve the complaint. We request him to return our communications should he have further issues.  

      Sincerely, 
      Rent-A-Center 

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called over teh phone to signed up for a stackable washer and dryer. I gave them my debit card number. Then I discovered I did not have a washer dryer hook up. I called back to cancel the contract. They took a $40 deposit and I would lke it refunded back to my debit card. Thank you,.

      Business Response

      Date: 04/14/2025

      Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    

      We have contacted Ms. ****** and are in the process of issuing her a full refund. We request her to provide 7 business days for us to resolve this matter.

      Sincerely, 
      Rent-A-Center 

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reserved a chest freezer at the Rent A Center branch in **** located at ********************************** in advance of my family vacation trip. I was told it would arrive in the morning of 4/9 th. I called at noon and was told that an employee had a "personal emergency" and it would be here by 2.30 PM the latest. At 2.24 PM I was told it was 20 minutes out. I told ******* at the store that I had food which was rapidly defrosting. He assured me it was on its way. Again the same story at 3 PM. at 5.09 it was arriving in 35 minutes. I saw a Rent-A Center truck and asked the driver "*****" if he had my freezer. He asked my name and then said it never left the store and he doesn't know why ******* would say that. ***** said no delivery was likely today. I told him I had much food that was spoiling. He shrugged. We went to ******* and purchased the same size chest freezer for ****** I will have to pay additionally to ship it back home after my vacation is over. I am seeking the price I paid for the freezer because I was deliberately lied to all day long by ******* and had to go and buy a replacement for their deceit so that 1000's of dollars of my food for my trip did not spoil. ******* then told my husband he had no intention of sending anything today.

      Business Response

      Date: 04/14/2025

      Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.    

      We have contacted Ms. *** and reached a resolution to the matter.  

      Given the facts as stated, we consider this matter closed. 

      Sincerely, 
      Rent-A-Center 

      Business Response

      Date: 04/14/2025

      Rent-A-Center apologizes, but we've prematurely closed the complaint. Rent-A-Center is actively working to resolve this complaint. While we continue to review this matter, we respectfully request an additional 7 days to respond to this complaint. Thank you. 


      Sincerely, 
      Rent-A-Center 

      Business Response

      Date: 04/15/2025

      Despite numerous attempts, our District Manager has been unable to reach Ms. *** to resolve the complaint. We request Ms. *** to return our communications should she have further issues.  

      Sincerely, 
      Rent-A-Center 

    Rent-A-Center, Inc. is BBB Accredited.

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