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Business Profile

Rent to Own Furniture

Rent-A-Center, Inc.

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rent-A-Center, Inc. has 2978 locations, listed below.

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    Customer Review Ratings

    1.16

    Average of 336 Customer Reviews

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    Review Details

    • Danielle W

      Date: 06/14/2025

      Danielle W

      Date: 06/14/2025

      I recently rented a washer from rent a center in ********* ***** , I was a couple days late on my payment and received a message from an employee at rent a center in there own personal phone calling me brokie and to pay my bill and stop stealing , rent a center also came to my house and told my minor son while I was not at home that I am a thief and need to pay my bill .. this is so unprofessional and at this point I am being harassed for being late on my payment instead of them trying to work with me as a customer

      Rent-A-Center, Inc.

      Date: 06/24/2025

      Rent A-Center appreciates your feedback and the opportunity to address your concerns. Despite numerous attempts, our Store Manager has been unable to reach you to resolve the complaint. Should you have further concerns, please contact your local Rent-A-Center store or customer service at ************. 

    • Jasmin G

      Date: 06/12/2025

      Jasmin G

      Date: 06/12/2025

      My account is 19 days past due. One of the workers came to my house to come collect the appliances and entered my home without my consent, court order and or police escort! I was not home when this happened! I have the video of him entering my home on my ring camera!

      Rent-A-Center, Inc.

      Date: 06/23/2025

      After a thorough investigation, we found no evidence of unprofessional conduct by our employees. Please note you agreed to the terms of the rental purchase agreement and were disclosed the payment obligations to rent our property. To better assist you and address your allegations, please contact our customer service at ************ and return communications.

    • Esther A

      Date: 06/09/2025

      Esther A

      Date: 06/09/2025

      I was very disappointed and very dissatisfied with the get it now on 76th and mill road, l have a washer and dryer from them and my washer has been out of fix for over a month now, they been doing a lot of lying, saying they coming to fix it but never do, none of them out there are professional at all, l been calling every other day, they continue to lie and play games, with me and lm tired of it, l asked for corporate number several times,they wouldnt give it to me, been dealing with this over a month would like something done about this asap, my name is ******

      Rent-A-Center, Inc.

      Date: 06/18/2025

      Rent A-Center appreciates your feedback and the opportunity to address your concerns. We have attempted to reach you without success. Please contact your local RAC store for further assistance. Alternatively, you may contact our customer service at ************. 

    • Aja J

      Date: 06/07/2025

      Aja J

      Date: 06/07/2025

      Rent a center in *********, **. ************************* held my bottom bed panels after I waited a month to get them because of the payment that wasnt in my account at an specific time on the due date so they held my panels until the payment dropped which it was on autopay. They were very disrespectful and inconsiderate and sorry to say it was my own color ( black folks) smh. Ill never rent from them again!!!

      Rent-A-Center, Inc.

      Date: 06/10/2025

      Rent-A-Center appreciates feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. Alternatively, you may contact our local store directly.

    • Leahkye B

      Date: 06/05/2025

      Leahkye B

      Date: 06/05/2025

      I have asked rent a center a week after I started renting to come pick up their items. Actually, lets start at the beginning. I went to Rent-A-Center and they had me pay two weeks even though there was a deal that said pay one dollar for the first week. She said oh no, thats not real. Then she had me pay for two weeks and then told me she wouldnt be able to deliver the couch until the following week. They promised a three day delivery. I wouldve had to wait 8 days? No. I rented a truck and moved the furniture myself. Less than a week later I realize I dont like the couches and I know they have a worry free guarantee, which means they will pause payments and pick up the furniture if I dont like it. She refuses to come pick up the couches. Ive been calling. Ive been emailing and they refuse to pick up the couch and she says shes so busy. Now theyre charging my card. I have too much going on in my life for this stress.

      Rent-A-Center, Inc.

      Date: 06/06/2025

      Rent-A-Center appreciates your feedback and the opportunity to address your concerns. We are unable to locate an active lease account under the provided email. To better assist you and address your allegations, please contact our customer service at ************. Alternatively, you may contact our local store directly.

    • Adrienne M

      Date: 06/03/2025

      Adrienne M

      Date: 06/03/2025

      They called and literally told my wifes employees about her debt have in debt information on certain things they shouldnt have!Fair Debt Collection Practices Act (FDCPA):This federal law protects consumers from abusive, deceptive, and unfair debt collection practices. Contacting your employer could be a violation of the ******

      Rent-A-Center, Inc.

      Date: 06/04/2025

      Rent-A-Center appreciates feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. Alternatively, you may contact our local store directly.  

    • Marcello S

      Date: 05/28/2025

      Marcello S

      Date: 05/28/2025

      No wonder why theyre not accredited by them unprofessional I dont even want the PlayStation anymore

      Rent-A-Center, Inc.

      Date: 05/29/2025

      Rent-A-Center appreciates feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. Alternatively, you may contact our local store directly.  

    • Roland G

      Date: 05/28/2025

      Roland G

      Date: 05/28/2025

      Recently wanted a purchase a mattress in store I told them that I wanted a new mattress and they set me up with a plan system for one of their models and upon delivery realize it was all stained and it was the floor model when they told me that this would be brand new and have me pay retail price for it

      Rent-A-Center, Inc.

      Date: 05/29/2025

      Rent-A-Center appreciates feedback and has investigated the allegations. In the process of investigating, *** can confirm that the customer was uncooperative in working with their local RAC store for alternative furniture. To better assist you, please contact our customer service at ************. Alternatively, you may contact our local store directly.  

    • Danielle W

      Date: 05/24/2025

      Danielle W

      Date: 05/24/2025

      I went to this store in April to rent a gaming computer the computer does not work properly. I returned it and got another computer which also is not working ********************* a lack of concern for the products they are leasing especially there computers very bad service.

      Rent-A-Center, Inc.

      Date: 05/29/2025

      Rent-A-Center appreciates feedback and the opportunity to address your concerns. To better assist you and address your allegations, please contact our customer service at ************. Alternatively, you may contact our local store directly.  

    • Kay k

      Date: 05/23/2025

      Kay k

      Date: 05/23/2025

      I'm behind in my rent a center payments and they are harassing me they even showed up to my work today and almost got me fired so this isn't okay yes I understand that they wanted a check and I wasn't going to give them that until I handed it to the manager in person this behavior isn't okay

      Rent-A-Center, Inc.

      Date: 05/27/2025

      Rent-A-Center appreciates your feedback and the opportunity to address your concerns. We are unable to locate a lease account under the provided email. To better assist you and address your allegations, please contact our customer service at ************.  Alternatively, you may contact our local store directly. 

    Rent-A-Center, Inc. is BBB Accredited.

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