Complaints

This profile includes complaints for ApproveShield, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ApproveShield, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ApproveShield, LLC

  3400 N Central Expy Ste 250 Richardson, TX 75080-0039

• 

  ApproveShield, LLC

  PO Box 740563 Dallas, TX 75374-0563

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed in my documents to receive my full disclosure report, which I have the right to under the Fair Credit Reporting Act, over a month ago. Processing this request takes about 2 weeks according to ApproveShield. Its been over a month and I havent heard anything from them. I tried contacting them a few times via email but they have not responded.

  Business Response

  Date: 07/09/2025

  Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused by the delay in communication.

  We would like to confirm that your Full Disclosure Report (FDR) was processed and mailed on July 2, 2025, via ***** The tracking number for this shipment is 9400 1501 0549 5006 7960 81. You may use this number to check the delivery status at **** Tracking.

  If you have not received the report, please let us know at your earliest convenience. We will be happy to resend the documents to ensure you receive the information you are entitled to under the Fair Credit Reporting Act.

  We appreciate your patience and are committed to resolving this matter promptly.

  Sincerely,
  Customer Care Team
  ******************

  Customer Answer

  Date: 07/09/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approve Shield was used by a rental company to access my application recently at the end of May. I agree with many of the complaints about the invasive level of their process. They are very aggressive with their initial communication about completing the application. I received some confusing text messages and emails. Eventually, I was told by an associate to ignore the text message. However, my application was denied due to Approve Shields inability to verify the company on my offer letter. I filed a dispute because I was told by the customer service agent the company from my offer letter couldnt be verified by the Secretary of State. The next day a decision was made stating, The offer letter was unverifiable and was reported correctly and is accurately reflected on your consumer report. I was told the letter sent to me was incorrect. My frustration became due to the lack of communication from the company. I emailed about the letter and have gotten no response. The letter states that I can be given the procedures of the process and allowed to add to my file a statement disputing the accuracy. I reached out again with at least two emails to the disputes department and received no communication from them or any at Approve Shield. I called on Monday and was told my application could be reopened. The letter was a mistake. I was told to contact the rental property to reopen my application. It was reopened. I made several more calls and sent emails. I am still waiting to hear information back from the agent put on my file or anyone else about the decisions and procedures of Approve Shield. I recently received an email about my application being denied again. I called about submitting another dispute and was told someone would call me back. It has been 48 hours. I am still waiting for some form of communication.

  Business Response

  Date: 06/26/2025

  Dear ****** *****,

  Thank you for sharing your experience. We sincerely apologize for the frustration and confusion you encountered during your application process. We understand how important clear communication and timely responses are, and we regret that we did not meet your expectations in this instance.

  We recognize that our process may feel invasive to some applicants. Please know that our procedures are applied uniformly to all applicants in accordance with the Fair Housing Act, and are designed to ensure a fair and consistent evaluation for everyone.

  We also apologize for the lack of communication, particularly after your dispute was submitted. While we strive to respond as quickly as possible, disputes can take up to 30 days to fully evaluate. That said, we understand how difficult it can be to wait for updates, and we regret any inconvenience this caused.

  Based on our records, it appears that your dispute has now been reviewed and a determination has been made. For next steps, we recommend reaching out directly to ********************, as they will be able to advise you on how to proceed with your application.

  We appreciate your patience and the opportunity to address your concerns. If you have any further questions or would like additional clarification, please dont hesitate to contact us directly.

  Sincerely,

  ***** ******
  Manager, Customer Care
  ******************

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This may be an actual business, but their business practices are very shady. Invasive and stalkerish at best. I started an application to an apartment building and stopped for the day. Within minutes of logging out of their portal, I had 10 calls, emails and text messages from them, all prompting me to complete the application. Unacceptable. I blocked the number that the calls were coming from and started to upload documents two days later. I logged out again, 5 missed calls from them. THIS is bill collector behavior and I don't owe them money. This alone would make me not want to do business with them, but their system is SO invasive it puts the nail in the coffin from ***** I was uploading my payment docs it asked me to essentially provide them with my login information for my ADP portal, so it could verify my pay stubs. Absolutely not. I was able to upload pdfs of paystubs. Thennn it asked me to log in to my bank account (think Plaid) so they can check my bank account. Again, hard no. They're practices are ridiculous and they need to be accountable.

  Business Response

  Date: 05/09/2025

  Dear ******* ********,

  We appreciate your feedback and sincerely apologize for any frustration caused during your application process. Our goal is always to create a smooth and efficient experience for applicants while ensuring proper verification in accordance with industry standards.

  Regarding communication, our standard practiceand the process followed in this instanceis to send one automated text message per day as a reminder to complete the application. In this particular case, texts were sent on May 6 at 2:30 AM, after which the applicant opted to disable ******************* Additionally, upon reviewing our call logs, we found that only three calls were placed to the applicant's phone number throughout the entire application process. While we understand the concern regarding persistent outreach, we assure you that we strive to remain respectful in our communications.

  As for document verification, our system integrates with payroll verification services such as Argyle to streamline employment and payment validation. This method ensures accuracy and convenience while safeguarding user data, as no login credentials are retainedonly payment amounts and dates. However, we understand that some applicants may find this approach too intrusive, which is why we always provide the option to manually upload PDF pay stubs.

  Similarly, our bank verification process offers applicants the choice to sideload financial data via Finicity, a highly secure and reputable service that does not retain real access credentials. However, we fully respect an applicants preference, and the option to manually upload ******** statements remains available at all times.

  We regret that these features were perceived as invasive rather than helpful, and we appreciate your feedback. Our team continually evaluates ways to improve transparency and user experience while maintaining security and efficiency. If you have any further concerns, we encourage you to reach out directly so we can address them thoroughly.

  Thank you for bringing this to our attention.

  Sincerely,

  ***** ******
  Manager, Customer Service
  ApproveSheild
  

• Initial Complaint

  Date:05/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  is in ***** A rental community I was applying at uses ApproveShield for tenant verification. The entire process is extremely invasive from a privacy perspective, and their website defaults to requesting to access your bank accounts, employer HR software, directly using third-party services. You can choose to manually upload statements (which is what I did),. Not only that, but they have all sorts of identifying information such as name, address, SSN, background checks, etc. They reach out to your employers without disclosing to you.I just received an email from ApproveShield this morning, stating that my application was denied for validation". I meet all of the criteria for renting based on the document that was provided to me. This seems to be a process gap with ApproveShield. I have provided bank statements from my bank accounts and pay stubs that clearly show I meet the criteria. THAY NEVER CONTRACTED ME TO FOLLOW UP THIS PLACE I am changing my bank account #

  Business Response

  Date: 05/08/2025

  Dear Corniella Riaye,

  Thank you for bringing your concerns to our ************ ApproveShield, we take applicant privacy and security seriously, ensuring that all information provided is used solely for verification purposes.

  As part of our process, all applicants sign an authorization form allowing us to conduct necessary verifications, including employment checks. In this case, we have a signed authorization form from you dated April 25 at 3:12 PM.

  Regarding your application, our records indicate that your reported income was $119 below the required threshold for the property. To accommodate this, we offered an option to validate funds through savings, but you declined to complete this process. Additionally, our team attempted to reach you via SMS daily between April 29 and May 2 to discuss possible solutions, but we did not receive a response.

  A dispute process is currently underway for your application, and our team remains available to assist with any further inquiries. Should you need additional information or wish to follow up on your dispute, please reach out to us at *************************************************************.

  We appreciate your feedback and the opportunity to address your concerns.

  Sincerely,
  ***** ******
  Manager, Customer Care
  ******************

• Initial Complaint

  Date:04/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 6, 2025 We put in for a house and met all of the qualifications; however when the documents were sent over to ****** to approve and review, she sent the file back to the property twice stating we did not upload my co-signers bank statement, after going back to the property to allow them to look at the documents, they stated that would be acceptable, so they reopen my case and allowed us less than 24 hours to get the documents uploaded, which we did, I also called ****** and ask her to verify she received the documents and she stated yes, then said she would have to call the bank to verify that the funds are going into the bank account, I told her yes that was fine, after sending the documents three more times, she closed my case for a second time stating I did not upload the bank statement which is not true, I call after emailing the documents to ensure they were received and I was told yes and they would get them over to ******, but nothing happened on her end, she did not call or say anything, just sent the paperwork with a denial notice for the property to review. The property is fully aware of me sending in the documents and I told them; I feel that I am discriminated against by ******, she had all documents showing my income was enough, but she refused to take the court order as income, she did not want to accept a $13,512.00 bonus that was put in my account on Monday and proof to show what it was for and she rejected that income, now with my mom fixed income, she got a copy of the statement and still decided to close the case because it was not what she wanted. I have never been rehearsed, by a company like this. I want this matter looked at and a manager from Corporate to call me to discuss this matter in more details.

  Business Response

  Date: 04/28/2025

  Dear ****** ********,

  We appreciate you bringing your concerns to our attention and we regret to hear about your experience during the application process. Our goal is always to ensure clarity and professionalism in all communications, and we apologize if there were any misunderstandings or frustrations along the way.

  After thoroughly reviewing your case, we would like to provide the following clarifications:

   1. Incomplete Documents Submitted
  Upon review, the bank statements provided did not include all required pages. While you uploaded portions of the statementssuch as transaction history and partial pagesthe complete and consecutive bank statements, including all pages, were necessary for verification. Unfortunately, the documents submitted did not meet this requirement, which impacted our ability to proceed with your application.

   2. Income Verification Challenges
  For spousal support income verification, we encountered challenges as the account allegedly tied to this income was reported as closed due to fraud, rendering us unable to confirm its validity. Regarding the bonus income of $13,512.00, as per our policy, we require this income to be reflected on a pay stub and have evidence of consistency (e.g., multiple bonuses) before it can be included as qualifying income. Despite our explanation of these requirements, the necessary documentation was not provided within the required timeframe.

   3. Credit Assessment and Property Policies
  Furthermore, the property in question does not permit credit averaging. Based on the specific guidelines for this property and the credit evaluation, your application was declined. These criteria are established to ensure fairness and consistency across all applicants.

   4. Communication and Follow-Up
  Throughout the process, our team made multiple efforts to explain the documentation requirements and provide guidance. ****** and ****** communicated these details during calls and emails. Despite these efforts, the required documents were not submitted in full compliance with our policies.

   We understand that this outcome is disappointing and want to assure you that our decisions are never made with discriminatory intent. Every application is reviewed based on objective criteria and supporting documentation. Because you have expressed that our findings may have been in error, I have taken the liberty of submitting a dispute on your behalf. Please submit any supporting documents to *************************************************************.

  Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
  

  Sincerely,

  ***** ******
  Manager, Customer Care
  ******************

  Customer Answer

  Date: 04/28/2025

  *****, we understood the documents needed and if you look at the last page of the final bank statement that was submitted, it states per the **** no bank statement should be emailed and this is what we were telling ****** that The ************ was against emailing the documents on behalf of my mother, so we asked for them to be mailed, which took time to receive and once received we went against the credit union and emailed them to your office, with you went back to the property and stated we still had not submitted the bank statement. I even went to the property to show them the documents, and they stated they did not understand why Approved Shield kept sending in the denied notice, when I showed them the emails where I had sent in the documents into your office three times and you still sent a rejection. You rejected my work bonus after asking for the bank statement showing the deposit was being made in my bank account and was separate from my regular pay amount. I did everything and to be told a week before, I was planning on moving that my application was declined has put me in a financial hardship, because also in your application process, you ask if a 30-day notice has been given to my current landlord and I stated yes, I tried to answer this question by saying no not until I was approve, but your system would not allow you to move to the next step unless you answer yes, therefore, I sent in a 30 day notice and when I went back to my landlord to advise, I needed to stay because of all of your back and forward, they are now trying to raise my rent by $500.00. Your process of approving people to rent a home is that same guidelines the bank requires for a person buying a home and there should be a difference. 

  I have decided to go back through all of your reviews and there was a ton of people that went through the same process and your company even called their bank and all income was verified, and your office still denied their application due to income could not be verified; however there were some applications sent back to the property for final approval and the property approved them with income a lot less than mine, could race be a factor here? If so, this will be a bigger issue than just the BBB trying to find a solution for, all I wanted was a nice home, pay my rent and look to purchase in a few years and all of this has happened, and the representatives at the property except for ******* has decided not to lift one finger to help. If you look at the emails from the property and telephone calls that was made on my behalf from *******, she was the only one who tried to call and get this matter resolved, but even her attempts were ignored because of what your office decided to ignore. 

  Business Response

  Date: 06/13/2025

  Dear Ms. ********************* you for taking the time to share your concerns. We understand how important this application was to you, and we regret that the experience did not meet your expectations. We appreciate the opportunity to clarify the steps taken during the review of your application.

  After a thorough review of your file and communications, we would like to reiterate the following:

  1. Bank Statement Submission
  While we acknowledge your efforts to submit your co-signers bank statements, the documents received were incomplete. Our policy requires full, consecutive pages of bank statements for verification. Unfortunately, the documents submitted did not meet this requirement, which impacted our ability to proceed.
  2. Income Verification
  Regarding the spousal support income, the account associated with this income was reported as closed due to fraud, which prevented us from verifying the funds. As for the $13,512.00 bonus, our policy requires such income to be reflected on a pay stub and supported by a history of similar payments to be considered qualifying income. These requirements were communicated during the process, but the necessary documentation was not received within the required timeframe.
  3. Credit and Property Guidelines
  The property you applied for does not allow credit averaging. Based on the propertys specific criteria and the credit evaluation, your application was declined. These standards are applied consistently to all applicants.
  4. Communication and Support
  Our team, including ****** and ******* made multiple efforts to explain the documentation requirements and assist you throughout the process.. Despite these efforts, the required documentation was not submitted in full compliance with our policies.
  5. Discrimination Concerns
  We take allegations of discrimination very seriously. Please be assured that all applications are reviewed based on objective documentation and property-specific criteria. There is no evidence that any decision was made based on race or any other protected characteristic.
  6. Next Steps
  Because you expressed concerns that our findings may have been in error, we have submitted a dispute on your behalf. If you have any additional documentation that supports your case, please send it to *********************************** for further review.

  We sincerely regret the inconvenience and hardship this situation has caused. Our goal is always to provide a fair and transparent process, and we appreciate your feedback as it helps us improve.

  Sincerely,

  ***** ******
  Manager, Customer Service

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A rental community I was applying at uses ApproveShield for tenant verification. The entire process is extremely invasive from a privacy perspective, and their website defaults to requesting to access your bank accounts, employer HR software, etc, directly using third-party services. You can choose to manually upload statements (which is what I did), with the caveat that each document may take up to 1 day to review - which is absurd. That, or you can pay $99 to expedite the process.Not only that, but they have all sorts of identifying information such as name, address, SSN, background checks, etc. They reach out to your employers without disclosing to you.I just received an email from ApproveShield this morning, stating that my application was denied for ****************** validation". I meet all of the criteria for renting based on the document that was provided to me. This seems to be a process gap with ApproveShield. I have provided bank statements from my bank accounts and pay stubs that clearly show I meet the criteria.I have been extremely responsive with ApproveShield through the whole process, but I have never gotten a response from them in the same day.ApproveShield sent me a text on Friday at 1:16 PM stating that they need to have a 3-way phone call between myself, an agent from ApproveShield, and a representative from each of my two bank accounts.I replied immediately, and asked if statements displaying the direct deposits to both accounts would suffice. These deposits align with what is displayed on my pay stubs. I stated that I do not feel comfortable having a 3-way call with an agent from ApproveShield, as private information such as security questions, etc, would have to be disclosed on the call. I stated that I would be happy to provide statements that can be verified by the bank as necessary that would display the information they are looking for.ApproveShield did not respond to any of my texts, and denied the application this morning.

  Business Response

  Date: 03/18/2025

  Dear Mr. **************** you for sharing your experience with us, and I sincerely apologize for the frustration this has caused. I completely understand your concerns regarding the privacy of your personal information, and I want to assure you that all data is handled with the highest level of security to protect your privacy.

  Please know that the process you encountered is designed to align with all local, state, and federal regulations, including the Fair Housing Act, to ensure fairness and consistency for all applicants. We strive to maintain a secure and compliant process for verifying tenant information.

  I also apologize for the lack of response to your text messages. This should have been addressed promptly, and I truly regret the delay. Regarding the 3-way call, the reason it was requested is that our system was unable to verify the ownership of the bank accounts, and this call would have been a way to ensure that verification was completed securely. We understand that this may have felt invasive, but I assure you that it would have been conducted with the utmost care for your privacy and security.

  To move forward, I have submitted a dispute on your behalf. Please feel free to send any supporting documents to ************************************ and we will review them as quickly as possible.

  Once again, I apologize for the inconvenience this has caused, and I appreciate your understanding as we work to resolve this matter.

  Sincerely,
  ***** ******
  Manager, Customer Support
  ****************** 

• Initial Complaint

  Date:03/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company approvedshield has provided incorrect and false information about my rental history. Approvedshield are providing random incorrect information that has no affiliation with me. I am mad because its holding me up getting approved for a place to live.

  Business Response

  Date: 03/14/2025

  Dear ***** ******,
  Thank you for reaching out to us and sharing your concerns. We sincerely apologize for any inconvenience this situation has caused you, especially as it pertains to securing a place to live. We understand how important it is to have accurate information, and we truly regret that this issue has affected your housing application process.

  At ApproveShield, our goal is to provide completely accurate information on every screening, every time. We take any potential discrepancies seriously and want to ensure that any inaccurate information is addressed promptly.

  As you feel that incorrect information has been reported, I will be forwarding your case to our Disputes Team for further review. If you have any supporting documentation that can help us investigate this issue, please feel free to send it to us at *************************************************************.

  Again, we apologize for any frustration this may have caused, and we are committed to resolving this matter as swiftly as possible. Please don't hesitate to reach out if you have any further questions or need assistance.

  Best regards,
  ***** ******
  ******************************start="1182" data-end="1185"> ApproveShield

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** a employee at Approve Shield submitted my application after telling me that I had until 11:59 the next day to submit all my paperwork he hung up in my face and was very discriminatory and rude. I also have recording of his supervisor explaining that if he did this their jobs will be under fire due to this situation i wasnt approve for an apartment and now homeless please can someone please help me with this.

  Customer Answer

  Date: 03/10/2025

  I have recording of **** supervisor explaining to him that she was to run the tapes back and he told me that I have until 11:59 the next day and hung up in my face that his job would be under fire .

  
  

  Business Response

  Date: 03/11/2025

  Dear ****** ******,
  We sincerely apologize for the experience you had with our employee, ****. We take your concerns very seriously, and we are committed to ensuring a better customer service experience for all of our clients. We will be reviewing all calls related to your case to address the situation appropriately and to prevent future occurrences.

  In the meantime, we have submitted a dispute for your file and strongly encourage you to send any supporting documentation to ************************************ Our team will review the information and work to resolve this matter as quickly as possible.

  We understand the gravity of this situation and are truly sorry for the impact this has had on your housing situation. Please feel free to reach out if you have any further questions or concerns.

  Thank you for your patience and understanding.

  Sincerely, 
  

  ***** ******
  Manager, Customer Service
  ******************

• Initial Complaint

  Date:03/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to to a rental property and *** had my analysist ignore me wont return emails or calls its the 5th day of my application and my analysist claims I have debt from another property which I dont have any debt there nor have I ever had a lease there I just wish somebody would help me move my application along this isnt helpful to anyone had he done any real research he would have found out that information i thought that this company was supposed to help and communicate.

  Business Response

  Date: 03/06/2025

  Dear ******,

  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration and inconvenience you have experienced during the application process.

  While we strive to complete all applications within five business days, some mitigating factors can cause delays in this timeline. Please be assured that we are actively working on your application and conducting thorough research to ensure accuracy and fairness.

  To expedite the resolution of your case, we have forwarded your application to our escalation team. They are dedicated to resolving this issue in a timely manner.

  Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us directly.

  Sincerely,

  ***** ******
  Manager, Customer Care
  ******************

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment at *************** and paid the required application fee, only to be denied without any valid explanation. I have an excellent credit score of 850 and a spotless background, so the denial made no sense. The entire process felt like a scam, as they took my money and then harassed me by demanding a three-way call with my bank. This felt extremely suspicious, as I started to wonder if they were attempting to capture my voice for unauthorized access to my accounts.They never even contacted my employer for verification and seemed upset that I blacked out sensitive information on my bank statements which only increased my concern that they were trying to steal my identity. Despite providing every document they requested, I was still denied.Its clear this company is making the application process unnecessarily difficult while profiting off fees from highly qualified applicants. This feels like a predatory practice, and I am formally requesting a full refund of my application fee.

  Business Response

  Date: 03/04/2025

  Dear Ms. ******************** you for sharing your concerns. We understand your frustration and appreciate the opportunity to address them.

  First and foremost, we want to acknowledge that your credit score and background are exemplary. However, the reason for the denial of your application stems from the misdemeanor charges associated with your guarantee, ****** *****. Specifically, these charges include:
  Misdemeanor: Loitering or Prowling (06/2024)
  Misdemeanor: Acquiring license plate for the purpose of concealing identification of a motor vehicle (06/2024)
  Misdemeanor: Theft by receiving stolen property (06/2024)
  

  Unfortunately, these charges do not meet Allora Eastland's qualifying criteria for applicants.
  

  We regret that you felt the process was a scam. It's important to note that ApproveShield does not handle the financial transactions related to application fees; these are processed directly by the property management.
  

  Additionally, any information requested from you was solely for the purpose of verification. We take the privacy and security of applicants' data very seriously, and we do not use this information for any other purpose.
  

  We understand your concerns regarding the verification process and assure you that it was not an attempt to capture your voice for unauthorized access. The request for a three-way call with your bank was a standard procedure to confirm the authenticity of the documents provided.

  I have taken the liberty of submitting a dispute on your behalf and will have someone from our disputes team reach out to you within the next few days.

  We hope this clarifies the situation. We sincerely apologize for any inconvenience you experienced during the application process.
  

  Thank you for your understanding.

  Sincerely,

  ***** ******
  Customer Care Manager
  ******************

  Customer Answer

  Date: 03/04/2025

  I am rejecting this response because:   None of those charges have resulted in a conviction. He is actively fighting them in court. So, is he considered guilty before he's even had a fair trial?  Dealing with your company has been a headache from the start and feel we have been unfairly targeted.

  Business Response

  Date: 03/05/2025

  Dear Ms. ***************** understand your concerns regarding the charges and their current status. However, according to the propertys criteria, any pending charges result in a decline. ApproveShield must adhere to the screening guidelines set by the property.

  Our role is solely to screen applications based on the property's criteria. While we acknowledge your frustration, these guidelines are in place to ensure consistency and fairness in the screening process for all applicants.

  As previously mentioned, a dispute has been submitted on the sub-applicant's behalf. Any supporting documents that contradict the information presented in the screening can be sent to ************************************ We will review all provided documents carefully.

  We hope this clarifies the situation, and we appreciate your understanding.

  Thanks,

  ***** ******
  Manager, Customer Care
  ******************

  Customer Answer

  Date: 03/05/2025

  I am rejecting this response because:   What is the company's propertys criteria?  Is it in writing?  This is not what I was told.