Complaints

This profile includes complaints for ApproveShield, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ApproveShield, LLC

  3400 N Central Expy Ste 250 Richardson, TX 75080-0039

• 

  ApproveShield, LLC

  PO Box 740563 Dallas, TX 75374-0563

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to the apartments story riverside and their credit score requirement is only 550 which I know I have but approval shield sent me an email saying my application has been declined due to credit and rental history. Which I dont have any rental history and I met the credit requirements so I dont understand why it was declined in the same day I submitted everything.

  Business Response

  Date: 01/31/2025

  Thank you for reaching out and sharing your experience regarding your application with Story Riverside Apartments. We understand how important it is to get clarity on this matter, and we are here to assist you.
  

  After reviewing your application, we found that the credit score we pulled for you was under 550, which is the minimum required by the property. To ensure we have the most accurate information, I have submitted a dispute on your behalf. Please email any supporting documents that show a higher credit score to *************************************************************.
  

  Additionally, while you have no rental debt, your co-applicant, ********* *******, has the following outstanding balances:
  $8,557 rental collection from ******* Lakes Apartments
  $2,977 rental collection from MAA Dexter Lake Apartments

  These outstanding balances may have also contributed to the decline in your application.

   If you have any supporting documents or further questions, please do not hesitate to reach out to us at *************************************************************.

  We appreciate your understanding and look forward to resolving this matter promptly.

  Thanks!

  ***** ******
  Manager, Customer Care
  ******************

  Business Response

  Date: 01/31/2025

  Thank you for reaching out and sharing your experience regarding your application with Story Riverside Apartments. We understand how important it is to get clarity on this matter, and we are here to assist you.
  

  After reviewing your application, we found that the credit score we pulled for you was under 550, which is the minimum required by the property. To ensure we have the most accurate information, I have submitted a dispute on your behalf. Please email any supporting documents that show a higher credit score to *************************************************************.
  

  Additionally, while you have no rental debt, your co-applicant, ********* *******, has the following outstanding balances:
  $8,557 rental collection from ******* Lakes Apartments
  $2,977 rental collection from MAA Dexter Lake Apartments

  These outstanding balances may have also contributed to the decline in your application.

   If you have any supporting documents or further questions, please do not hesitate to reach out to us at *************************************************************.

  We appreciate your understanding and look forward to resolving this matter promptly.

  Thanks!

  ***** ******
  Manager, Customer Care
  ******************

  Customer Answer

  Date: 02/04/2025

  I applied for an apartment but one of the reasons I got denied was because they said my credit score was below a 550 but when I check my score its above a 550 and I asked them what was my credit score and they never responded back.

  
  

  Customer Answer

  Date: 02/04/2025

  I am rejecting this response because: 

  I applied for an apartment but one of the reasons I got denied was because they said my credit score was below a 550 but when I check my score its above a 550 and I asked them what was my credit score and they never responded back.

   

  Business Response

  Date: 02/04/2025

  Dear Ms. ***************** appreciate your patience regarding this matter. The credit report we pulled was a FICO 9, which presented your credit below the required 550 by the property's criteria. While this is one part of the reason for the denial, your co-applicant's rental collections, specifically $8,557 from ******* Lakes Apartments and $2,977 from **************************, were also outside of the criteria required by Story Riverside.

  Additionally, I have emailed a copy of the File Disclosure Request Form to the email address we have on file. A dispute has been opened on your behalf as of January 31st. Any supporting documents can be sent to *************************************************************.

  Best regards,

  ***** ******
  Manager, Customer Care
  ******************

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently applied for an apartment who utilize approve shield for third party screening. They denied my application on January 17th, 2025. However, since then *** requested a copy of my consumer report used for screening and they wont provide it. I spoke with a representative who advised I would need to fill out a file disclosure request package, and send it via mail, which was completed and sent with tracking number and theyve received and signed for it. None of their agents in customer service nor disputes team have been able to provide the documentation Ive requested. I WOULD LIKE A COPY OF MY CONSUMER REPORT USED FOR SCREENING, or I will be taking legal action against them for obtaining my credit report and not being about to provide a copy of my report used. This company is also extremely invasive, they use your bank account information to verify income. Im

  Business Response

  Date: 01/29/2025

  Thank you for bringing your concerns to our attention. We understand how important it is for you to obtain a copy of your consumer report used in the screening process.

  We have received your File Disclosure Request Package on January 24, 2025, and your request is currently in progress. Please be assured that we are committed to processing all file disclosures within 30 days, though we typically aim to complete them within 10 days. Given that your request is still being processed, you should receive your consumer report soon.

  We apologize for any inconvenience this delay may have caused and appreciate your patience. If you have any further questions or require additional assistance, please do not hesitate to contact our customer service or disputes team.

  Thank you for your understanding.
  
  Best Regards,

  ***** ******
  Manager, Customer Service
  ******************

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied at The *********************. I have almost a 800 credit score, never had an eviction, sold my home, bank accounts reflect the home sale Ive worked for ***************** for 10 years and I collect retirement. My bank accounts reflect that I make 3x the rent with my *********************** combinedbut I was denied due to income. Smh how can I get approved for a 300k home loan but get denied for an apartment thats $2300 a month? This company is scamming people out of money. Heart breaking to spend $500 to apply just to have to start over again and waste money.

  Business Response

  Date: 01/14/2025

  Thank you for bringing your concerns to our attention. We understand how frustrating this experience has been for you, and we genuinely appreciate the opportunity to address the matter.

  We regret to inform you that your application was denied due to our inability to independently verify the offer letter provided. Additionally, no retirement documents were submitted with your application, which prevented us from considering your retirement income as part of your overall income. This, unfortunately, impacted your application outcome. I have submitted a dispute on your behalf. If you would like your retirement earnings considered with your application, please feel free to submit any supporting documents to *************************************************************.

  Regarding your savings, The ***** requires a savings balance of $28,332 for the apartment you were applying for. The bank accounts you provided were well short of that required balance. We would have been happy to qualify you had the savings requirement been met.

  We understand the inconvenience this has caused and regret any distress this may have led to. If you have any further questions or need additional assistance, please feel free to reach out to us directly. We are committed to ensuring transparency and addressing any concerns you may have.

  Thank you for your understanding.

  Sincerely,
  ***** ******
  Manager, Customer Service
  ******************

  Customer Answer

  Date: 01/14/2025

  My retirement was included in the application. Had yall taken the time to check my statements I provided my retirement is directly deposited into my checking account. I never gave anpproveshield access to my savings account so how would you know what was in my savings? Had the savings been included in the overall it wouldve reflected that I have that amount plus MORE saved. 

  Customer Answer

  Date: 01/21/2025

  I am rejecting this response because:   

  My retirement was included in the application. Had yall taken the time to check my statements I provided my retirement is directly deposited into my checking account. I never gave anpproveshield access to my savings account so how would you know what was in my savings? Had the savings been included in the overall it wouldve reflected that I have that amount plus MORE saved. 

  Business Response

  Date: 01/22/2025

  Thank you for your feedback and for providing additional information about your retirement income. We understand that you included your retirement income in your application and that it is directly deposited into your checking account.

  While we appreciate the clarity youve provided, we did not receive any supporting documents that specifically show your retirement income, such as award letters, paystubs, or other relevant documentation. These documents are necessary for us to verify and include your retirement income in the overall assessment accurately.

  We have submitted a dispute on your behalf and encourage you to provide any supporting documents to assist in resolving this matter. Please feel free to email the necessary documents to *********************************** at your earliest convenience.

  Thank you for your cooperation and understanding.

  Best regards,
  ***** ******
  Manager, Customer Service   
  ******************

• Initial Complaint

  Date:01/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I encountered significant issues while using this website to verify my income. The site triggered alerts across our entire IT department, leading to my work ID being locked and flagged. As a result, both my manager and I spent an entire day trying to resolve the issue and regain access. I find the website's approach to verification invasive and problematic, as it caused unnecessary disruptions to our workflow.

• Initial Complaint

  Date:12/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment at ************* and they do their third party process through Approve Shield. A day after submitting the requested information, I received a generic email that my application was denied because of insufficient bank validation and didnt provide requested information. Extremely weird because I connected my account and never received a request for more information. Upon calling today, I was taken back by the reason for the denial. Unable to verify my offer letter. The woman told me that they didnt actually try to call the company or even find the website. She just saw that the email domain was a godaddy site and the office was a virtual office. I was completely mind blown. I start my job today for a small to medium sized PLUMBLING & ************* The previous name was ****************** and they are now Capitol ******************* This could have been seen through actual research, looking through the business database for ********( which I actually did), or CALLING the company. They have a huge Instagram presence and I have done work for them in the past. This woman got on the phone and essentially told me my offer letter was questionable and the company doesnt exist. I guess if you dont have a huge corporation, you dont exist. I reached out to the owner this morning and he said he never received a call or an email. Approve shield never asked me about that either. Their website is ******************************. Emails are gnelson@capitolmech or ******************************** They have 3 different phone numbers as well. I would like my offer letter to actually be verified and for my application to be approved ****.

  Business Response

  Date: 01/06/2025

  We sincerely apologize for the inconvenience you experienced during your application process with ApproveShield. We understand how frustrating this situation must be for you.

  Our records indicate that the offer letter uploaded did not meet the standards set by the property's criteria. We use various methods to determine the veracity of all offer letters and were unable to verify yours through these methods. Additionally, no bank account information was loaded into our system, which also fails to meet the property's criteria.

  We understand that you have provided information about your new employment and company. We have also received a dispute on this file. Our dispute team will review the information provided and respond to you in a timely fashion.

  We deeply regret any distress or inconvenience caused by this situation. Please rest assured that we are committed to resolving your concerns and ensuring a fair and transparent application process.

  If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team. We appreciate your patience and look forward to resolving this matter to your satisfaction.

  Thanks!
  ***** ******
  Manager, Customer Service

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worse company I have ever encountered when it comes to rental applications. My family and I applied to move into a sister community for where we were currently living. We were directed to apply through Approve Shield and were denied within a couple hours of application. When I first completed the application it asked me to not only submit my paystubs pdf but also to connect my bank account!!???? Lets start with the fact that I did not feel comfortable doing this and just giving my login information but since I had already spent close to 400 on applications I went ahead and did it. I I then received an email saying that my sisters identity could not be verified and I needed to submit additional documents so I re uploaded her passport only to get denied within 2 hours. I contacted them and they told me it was a credit history length issue, they said it was possibly because my sisters identity did not have any credit history at all but they were unable to confirm because they did not have access to this information. I my sisters identity and mother are both disabled and have NEVER had a job or credit history at all, they are always occupants on the applications not applicants but I guess this company does not care about this and even if one person in the household has no credit history you will get denied? I went back and forth between the leasing office and approve shield to re open the application to be considered, my leasing office wants to see the full disclosure report in order to see why it was denied to assist me with what needs to be done so I can get approved but a month later and several calls to approve shield I am still unable to get a copy of this report and no one seems to know why I was denied in the first place, when I called all I got from the agent was her asking me to read out loud the email portion that said they reserve the right to approve or deny applications bs .

  Business Response

  Date: 01/06/2025

  We sincerely apologize for the negative experience you had during your rental application process with ApproveShield. Your feedback is very important to us, and we take your concerns seriously.

  Our records indicate that we were unable to validate the identities of applicants ******** **** ***** and Cielo ***** ********, which is required by the approval criteria of the property. Additionally, the property's criteria necessitate that all applicants have a credit score of above 550 to qualify on a conditional basis. Unfortunately, the credit scores for ***** ***** and ***** **** **** below this threshold.

  We understand the frustration this has caused, especially considering the personal circumstances of your family members. Our aim is always to ensure that our application process is transparent and fair. We apologize for any inconvenience and stress this situation has caused.

  If you have any further questions or require additional information, please do not hesitate to contact our customer service team. We are here to assist you and provide any necessary clarifications.

  Thank you for bringing this matter to our attention. We hope to resolve your concerns and regain your trust.

  Customer Answer

  Date: 01/06/2025

  I am rejecting this response because:   
  

  It is unbelievable that they say they are unable to confirm someones identity, where are they getting this information from? The identity documents were submitted and clearly never notified me that maybe additional documents could be needed? 
  

  why is there a reason to consider two peoples credit who are completely disable and never have worked or had any financial history in the country? One of the persons is mentally disable and has learning disabilities and the other person is physically disable and cannot work, therefore my father and I are the only ones who are responsible for providing. 
  

  any other community has allowed and gave the option to have adults as occupants and the other adults as the actual applicants. Do not understand why this comoany does this, it almost feels as  discriminatory policies.

  Business Response

  Date: 01/06/2025

  We apologize for the distress and frustration youve experienced during your application process. We understand the significance of this situation for you and your family and appreciate the opportunity to address your concerns.

  Our process involves using various systems provided by the state of residence to verify applicants' IDs. Unfortunately, we were unable to verify the identities of the mentioned applicants with the information provided. We regret any inconvenience this may have caused.

  Regarding the credit requirements, the property necessitates that all applicants meet specific credit criteria. We acknowledge your concerns about the fairness of this requirement, particularly considering the disabilities of the mentioned individuals. However, these criteria are set by the property management, and we are required to adhere to them.

  We do not intend for our policies to be discriminatory and are committed to ensuring a fair and transparent application process. We encourage you to reach out to our disputes department with any supporting documents that can help clarify the situation by emailing them to *************************************************************.

  Again, we apologize for any distress and inconvenience this situation has caused. Please feel free to contact our customer service team for further assistance. We are committed to resolving your concerns to your satisfaction.

  Thanks!
  
  ***** ******
  Manager, Customer Service

• Initial Complaint

  Date:12/18/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scamm ApproveShield and possibly a potential place we wanted to move into. We live in ******** where it is no longer a law to require a security deposit to move in! Approve Shield is a third-party vendor that takes personal information such as bank statements last check from employer, credit history, report, criminal background rental history, PDF of everything also wanting you to link your bank account and waiting five days to give you the report unless you want to pay $200 to expedite the report that they send over to your apartment complex that will be the final determination of how much you have to pay in a security deposit in order to move in. I was approved under high conditions of only being able to move in if I paid $3900 on top of the rest of December month of rent which is $1600 plus the first month rent for January 20 25, which is 2600 so a total of almost $8000 to move in a property that only cost $2600 a month. I called and asked approve shield for the report and why I would have to pay so much because my income didnt meet the qualifications and , my two co-applicants credit scores are 650 and higher, including mine which is 789. The *************** property told me that they cannot give me the invoice that was sent over from approve shield to see why I was only approved under certain conditions. Ive submitted all my check stubs. Ive submitted my work information my bank information and I should and I do qualify I have never been evicted and no one ever even my two co-applicants. I believe they are making money on trying to get you to pay high move-in cost or dont move in at all so that they can keep those application fees, which were $300 plus the $500 to hold your property that is only refunded the $500 after 30 days. the ********* property did not want to tell me why and what the final results were either and this is very devastating because we do not have $8000 to move in a place especially without proof of why we are being charged this amount.

  Business Response

  Date: 12/27/2024

  
  Please create a response to this BBB complaint:Scamm ApproveShield and possibly a potential place we wanted to move into. We live in ******** where it is no longer a law to require a security deposit to move in! Approve Shield is a third-party vendor that takes personal information such as bank statements last check from employer, credit history, report, criminal background rental history, PDF of everything also wanting you to link your bank account and waiting five days to give you the report unless you want to pay $200 to expedite the report that they send over to your apartment complex that will be the final determination of how much you have to pay in a security deposit in order to move in. I was approved under high conditions of only being able to move in if I paid $3900 on top of the rest of December month of rent which is $1600 plus the first month rent for January 20 25, which is 2600 so a total of almost $8000 to move in a property that only cost $2600 a month. I called and asked approve shield for the report and why I would have to pay so much because my income didnt meet the qualifications and , my two co-applicants credit scores are 650 and higher, including mine which is 789. The *************** property told me that they cannot give me the invoice that was sent over from approve shield to see why I was only approved under certain conditions. Ive submitted all my check stubs. Ive submitted my work information my bank information and I should and I do qualify I have never been evicted and no one ever even my two co-applicants. I believe they are making money on trying to get you to pay high move-in cost or dont move in at all so that they can keep those application fees, which were $300 plus the $500 to hold your property that is only refunded the $500 after 30 days. the Brookmere property did not want to tell me why and what the final results were either and this is very devastating because we do not have $8000 to move in a place especially without proof of why we are being charged this amount.That includes the relevant parts of this information:We revised the income calculation to include her paystubs from before her leave from work which now got them to the income requirement.We did not use one of her co-applicants income because his paystubs were from an online fake paystub generator.The final score was a conditional approval due to credit and that was based on the presence of collections & charge-offs on one of the applicants credit reports (not hers).The community she applied to assesses an additional deposit if these are present.I asked her why she stated we were scamming her in her BBB review. She said that she hadnt meant that for us but was not happy with the leasing office and how they had explained the deposit originally. I told her that we had no control over that and I would appreciate it if she would remove her review and she stated she would do so (not sure if she actually will).
  Thank you for sharing your concerns. We sincerely apologize for any confusion or inconvenience you have experienced.
  To clarify, we strive to make the application process as transparent and efficient as possible. Heres a breakdown of what happened with your application:
  We revised the income calculation to include your paystubs from before your leave from work, which helped you meet the income requirement.
  One of your co-applicants income was not used because the paystubs provided were from an online fake paystub generator.
  The final score resulted in a conditional approval due to the presence of collections and charge-offs on one of the applicants credit reports (not yours). The community you applied to assesses an additional deposit if these are present.
  Regarding your statement about our process being a scam, I understand you were frustrated with how the leasing office explained the deposit requirements. We have no control over the decisions made by the property management, and we work to provide accurate and timely information to support their decision-making process. I appreciate your willingness to address this matter and hope you will reconsider your review based on this clarification.
  If you have any further questions or need additional assistance, please dont hesitate to reach out to us.
  Thank you for your understanding and patience.

  Business Response

  Date: 12/27/2024

  Thank you for sharing your concerns. We sincerely apologize for any confusion or inconvenience you have experienced.
  To clarify, we strive to make the application process as transparent and efficient as possible. Heres a breakdown of what happened with your application:
  We revised the income calculation to include your paystubs from before your leave from work, which helped you meet the income requirement.
  One of your co-applicants income was not used because the paystubs provided were from an online fake paystub generator.
  The final score resulted in a conditional approval due to the presence of collections and charge-offs on one of the applicants credit reports (not yours). The community you applied to assesses an additional deposit if these are present.
  

  Regarding your statement about our process being a scam, I understand you were frustrated with how the leasing office explained the deposit requirements. We have no control over the decisions made by the property management, and we work to provide accurate and timely information to support their decision-making process. I appreciate your willingness to address this matter and hope you will reconsider your review based on this clarification.

  If you have any further questions or need additional assistance, please dont hesitate to reach out to us.
  Thank you for your understanding and patience.

  Customer Answer

  Date: 12/27/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to apply for an apartment. Approve Shield wants to directly access my financial institutions and my companies pay system. This is a breech of my contract with my long time employer (but they do their own payroll anyway and aren't in the system). Also they. have access to my bank account which I regret clicking they can view. They give a 48 hour window to complete where it affects my housing yet they are closed during that 48 hours and no answer to any questions and no help.

  Business Response

  Date: 12/09/2024

  Dear Mr. ******************* style="font-size: 0.875rem;">Thank you for bringing this to our attention. We apologize for any confusion or inconvenience youve experienced.

  To clarify, linking with your payroll system is done through high-security protocols. This process is designed to streamline application processing. However, if youre uncomfortable with this method, you can always upload PDFs of your paystubs.

  Regarding your application, it was opened on Friday, December 6th. ApproveShield operates Monday through Friday from 7AM CST to 7PM CST. The 48 hours provided to upload appropriate documents are specified as "business hours" in all communications.

  Rest assured, your application is still open and pending as of 9:03 AM CST on December 9, 2024. For any further questions or assistance, please feel free to contact us at ************.
  We appreciate your understanding and patience.

  Thanks!

  ***** ******
  Manager, Customer Service
  ******************

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in 2 applications on 9/20. Downloaded everything! Im not sure where these people get their information but they sent a rental history verification to my moms old address where she have not lived in close to 10 yrs and where I NEVER lived nor was I on the lease. When I asked why would they do that and how did they even come up with these apartments? They told me I may have gotten mail there before. Which even so, I order things for my mom all the time as I do to my sister and nephews at different addresses. Yet yall pull an address from 10 yrs ago. On top of that I been in my place Im in almost 4 yrs and the complex I lived in prior to that sent them my rental verification although they are on my credit report as zero balance and prior to that I lived in the same home for **************************************** which I sent to them. They also ask for pdf check stubs but also wants access to ALL your banking info. I have two jobs one of which I get a check. They didnt want to hear it. I do private home health which is on my statement where the family send in to my account for months years but no cant use that. It is a scam and these companies need to stop using these 3rd parties. I just had the close my application. On top of that they keep text different things . I guess the looked my employer up and claimed they tried to reach out because it is a legit company, they then text if I have any contact info on the , I gave them the CEO business line who is also listed online they still coming up with different things. I offered to present a W2 still not enough. lol imagine that you are destined to be denied ! I offered to add a guarantor and was told to reach out to the leasing company to do that. Either way it goes they try their best to deny it seems they make money from application fees and denials.

  Business Response

  Date: 09/26/2024

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during the application process. We strive to provide accurate and efficient service, and we regret that this was not your experience.

  Regarding the rental history verification, our system uses various data sources to verify applicant information. It appears that an outdated address was mistakenly used in your case. We understand your frustration and are reviewing our processes to prevent such errors in the future.

  For your application at **********, the denial was based on the following reasons:
  Insufficient Income: Your monthly income was $1,998 short of the required rent-to-income ratio.
  Incomplete Documentation: You declined to provide the necessary income documents, including a bank statement showing corresponding paycheck deposits from **************** and two current/consecutive paystubs from the same employer.

  For your application at ***********************, the denial was due to:
  Current Eviction: There is an ongoing eviction from *******************
  Incomplete Documentation: You declined to provide the required income documents, including a bank statement showing corresponding paycheck deposits.

  We understand that providing sensitive financial information can be concerning. However, these documents are essential for verifying income and ensuring applicants meet the necessary criteria. We are committed to protecting your privacy and handling all information securely.

  We appreciate your feedback and will use it to improve our services. If you have any further questions or need additional assistance, please do not hesitate to contact us.

  Sincerely,
  ***** ******
  Manager, Customer Service
  ****************** 

  Customer Answer

  Date: 09/26/2024

  I am not being evicted my Firstkey. Also I sent you all 6 check stubs pdf most recent. 4 from ******* . To from the other. Weekly and bi - weekly! Was never informed about not receiving stubs and offer W2 for Toujour and contact info text that I have as well. I was just approved somewhere else they would have seen an eviction. I also reached out to ** to ask if they had received any request. So again information in valid. Even provided contact information for the company per you all request in text. 

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Point At Perimeter, a ***********************************, has hired a company APPROVESHIELD , to complete potential tenants rental application. I spoke with a Mr.Tra on Thursday Aug30th, because he called me to solicit my business during the call he promised a apartment in the price range I asked for was available for immediate move in and on the 1st floor, I told him I had to be on the 1st floor my disability, he also advised me of special apply today, get the first month free,rambling on about how this special helps tenants get settled the first month they move in ..wouldnt have to pay rent until the second month I told him I was looking to move in by September 5th. and he assured me that the first month wouldnt be due until October. Believing this I came in Aug 31st met with a *** Mar who confirmed she didnt know what ** * was talking about . There wasnt a property in my price range available for immediate move in and on the first floor, she offered me a property ****** more and it was on the second floor. Even being reluctant I sat in the leasing office and filled out my application. ** Mar didnt tell me I would have to wait 6-8 business days before I know if Im approved. *** and *** this approvshield company is closed because its Sat and Sun and Mon. Was Labor Day. I paid ****** for th application approval process. That hadnt started because APPROVESHIELD was closed, on Monday Labor Day I noted that this approval company DEMANDS access to your accounts, this is total NOT OK THIS IS A VIOLATION OF PRIVACY, . On Monday Sept1 Labor Day I sent this company Approve shield an email advising them not to start any application processing they emailed I can request a refund from office since the application was canceled before processing even began.. Im requesting my ****** refund and Now Im being avoided!! spoke with the assistant property manager ,Sept 10th ** **** who was RUDE, called ******* ******** at ************************************ left a Voicemail.

  Business Response

  Date: 09/12/2024

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience you have experienced. We would like to address the points you raised:

  Financial Transactions and Refunds: ApproveShield does not handle any financial transactions, including deposits or application fees. These transactions are managed directly by the property. Therefore, any refund requests must be directed to The Point *********************** office.
  Property-Related Issues: It appears that most of your concerns are related to the property management and the information provided by their staff. We recommend addressing these issues directly with The Point *********************** team to seek a resolution.
  Access to Accounts: Regarding the requirement for access to your accounts, please note that this is a standard part of our application process. By signing the authorization form at the beginning of the application process, you granted us permission to access the necessary information to complete your application.

  We understand your frustration and are here to assist you in any way we can. Please feel free to reach out to us if you have any further questions or need additional support.

  ***** ******
  Manager, Customer Service
  ******************