Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a power nozzle part for my Dyson Vacuum from their website. After 2 weeks of no response from the order I called Parts Warehouse phone number for order status.The man said the part is on back order and it would be another 4-6 weeks. The part showed in stock when I ordered it. I have read other complaints about how Parts ********* has false advertising on the web page and never has the part that you order. This is a scam and I want a full refund.If I knew they never had the part in the first place, I never would have ordered from them. It's been 6 weeks from when I ordered the part and haven't received anything regarding my order.Thank you!*** ********

  Business Response

  Date: 02/26/2025

  I sincerely apologize for the inconvenience regarding your recent purchase of the special order part.

  Per the online order record I do show that the part was advertised as "Special Order". This was not advertised as in stock. I have pulled the data from your online order and have enclosed a copy of the page you viewed.

  We have also advised you of this information throughout the purchase as you spoke to 2 different customer service representatives.

  Unfortunately, this has been caused by a factory delay. I want to assure you that you have already been refunded for this order.

  
  

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a part for my power washer. After putting in my model number, etc it showed me a part which looked exactly like my part needed. After paying for it plus shipping, it arrived and was a bigger part than the one needed. The packing slip said it was a 3/8 relief valve ( which I needed) but it measured over 1/2 so it was too big for my opening. I called customer service and they advised me to send pictures of the part needed and part sent, and all documentation. After no response several days later, I emailed them using the form to customer service. I received a auto reply back, no answer until another day went by. The customer service agent said he needed pictures. I sent all the pictures again and waited. Finally received an email stating the part I needed was not longer available, and sent an address and RMA number to send it back the wrong part. When I stated it was their error, why do I pay for shipping In order to get a refund. This was the quoted reply Based on the photos, the part you ordered was shipped.We did not send the incorrect part, the part ordered was not listed as compatible for the model provided. The part was ordered online and was not processed by a sales representative who recommended the incorrect part. We would not provide prepaid return in this case. Considering I never entered a part number, nor did the site say it was the incorrect part, I feel I am punished for their inaccurate website.

  Business Response

  Date: 01/31/2025

  We do apologize for the frustration you have encountered with your order. After reviewing all communications and the order you placed on our site it has been determined that there are some inconsistencies in your claim.

  At the time of the order, if you would have entered your model on our site the page would have led you to your parts list.

  On your parts list it shows the part number you needed - when you select the part number it shows that the part is no longer manufactured or sold.

  This trail would have led you to not purchase anything, however, per the data embedded in your order it shows that you did not use your model number at all, therefore the part you ordered was not recommended by our website and not an error on our part.

  We will always provide return shipping when we have made a shipping error, however this is not the case.

  As far as email communications you entered **************** as your email address in your order. Obviously that is not the correct email address therefore you may not have seen our responses in a timely fashion as we did send them.

  If you require a refund we are happy to do that for you, however we would need you to return the part.
  

  Customer Answer

  Date: 01/31/2025

  I am rejecting this response because:   My only response is if I didnot add my model number, how did i know what the part was called its number. Also why does the packing list say it is a 3/8 when nothing on the part you sent is 3/8. I only put in complaint so others know what to watch for when ordering on the website. 

  Business Response

  Date: 01/31/2025

  Your are certainly able to return the part for a full refund however we would not provide a shipping label in this case as it has been reviewed extensively.

  Customer Answer

  Date: 01/31/2025

  I am rejecting this response because: the packing list states the part is a thermal valve 3/8 bst. If the valve needed is a 3/8 opening, why does the packing list say 3/8 and sent a 1/2 part? See attachment

  Business Response

  Date: 02/20/2025

  Your are certainly able to return the part for a full refund however we would not provide a shipping label in this case as it has been reviewed extensively.

• Initial Complaint

  Date:12/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 2, I ordered a replacement part for my refrigerator for approximately $80 with an expected delivery date of 2-5days. When I had not heard back from the company for 2 weeks, I contacted them and was informed that a manufacturer delay would cause my part not to be delivered to me until mid November. Again, I heard nothing from PartsWarehouse until I reached out again in early December. I was told again that due to delays my part would not be delivered until late December. At no time did Partswarehouse reach out to me without my initiating an inquiry. They have offered no replacement part, nor discount for their delay. They have offered a refund, but no details how to gain said refund. I suspect that this may be some kind of scam hoping; that Ill forget I ordered the part and not ask for my part I ordered. I strongly encourage the BBB to investigate and question the use of the BBB logo on their website.

  Business Response

  Date: 12/03/2024

  We apologize for the delay on this order.

  On October 2nd we advertised this part as a "Special Order". On our site it states that Special Order parts Usually ship within 2 to 6 weeks as the manufacturer is currently out of stock and awaiting replenishment. It also states that you can cancel at any time.

  You pointed out our shipping time frame however, that is just the time it takes to reach you once the part has shipped and has nothing to do with availability.

  In cases like this were the delay is not unexpected and is as advertised, we do reach out to the customer 10 business days after the purchase to provide an estimate. We did this via email on 10/15.

  There is no replacement part to offer and you specifically asked for a cancellation. This is in no way a Scam or any such deceptive practice as again all the information was provided before the purchase.

  We are sorry that you did not review the information on the product page. I have attached it.
  

   

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4th of 2024 I ordered a motor for my dryer from Parts Warehouse, during the buying process I paid for expedited shipping where the item was going to be delivered between 1 to 3 days. The total amount I paid including the shipping fee was:$263.48 .On November 5th I received an email with the details of the shipping and my order number with is: ******* and the estimated delivery date wich was according to ***** tracking number: ************ was scheduled to be delivered on November Monday 11th. I immediately connected customer service and no one answer my call, so I left a voice mail where I let them know that I paid for fast delivery and that they failed to deliver the item on the promised ****** I decided to buy a new motor from ****** because I couldn't wait for the item to be delivered so late. The item that came from Parts Warehouse through ***** was delivered on Tuesday November ******** Warehouse sent me a refund for the amount of $20.54 because they failed to deliver the item with in 3 business ******** that I no longer need the motor that Parts Warehouse sent me I have called them several times to request a return label to ship back their package ( wich still sealed) and get my money back because I no longer need the motor. No one answers and it sends me straight to voice mail, I have left 3 voice mail messages and I also wrote them an email requesting a refund and a way to return the item and no one has answered my email.

  Business Response

  Date: 11/19/2024

  We apologize for the issues with your order.

  We shipped your order on November 5th - 1 Day after you placed the order. We do not know why ***** did not deliver the order till November 12th. This is a *** Ex complaint and failure, not a Parts Warehouse failure as we shipped Fed Ex Ground as was paid for, and shipped within 24 hours as advertised.

  As a courtesy we did refund your shipping charges as we understood your dissatisfaction with the delivery time frame from Fed Ex, NOT Parts Warehouse.

  We have replied to all of your calls and sent 3 emails providing return instructions, which is our policy. You are now requiring a pre-paid return label which is not our policy in cases like this.

  We have emailed you the label in order to get our merchandise back and provide a refund.

  PLEASE BE ADVISED: REFUNDS ARE ONLY ISSUED TO PARTS IN NEW AND UNUSED CONDITION AND IN ORIGINAL PACKAGING

• Initial Complaint

  Date:11/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a charcoal filter for a GE range vent in May which I have yet to receive. I inquired once and was told it would be received in September, which has not happened.

  Business Response

  Date: 11/01/2024

  We apologize for the delay on this order.

  Unfortunately ** has still not released any inventory for this Filter. You are welcome to cancel the order at any time and receive a full refund.

  At this point I have cancelled the order and refunded the card back.
  

   

  Customer Answer

  Date: 11/01/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part from Parts Warehouse that never arrived. After repeated attempts to contact them and ask for a refund they will not respond. I was never provided a tracking number.

  Business Response

  Date: 09/16/2024

  We do apologize for the delay on your order. When the order was place the part purchased was advertised as a 10 business day availability as it is not currently in stock.

  You contacted us on 09/06/2024 and asked to be refunded for the expedited shipping. We did reply to this request advising that we would refund the expedited shipping cost and we advised that the current estimate for shipping was 09/24/2024.

  We did not receive a cancellation request.

  Due tot he nature of your complaint I have cancelled the order and issued a full refund.

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part for my grass trimmer from them on July 27. The part was shipped on August 5. When I received the package, it was the wrong part and the label inside the box even had a different order number. I've called them 3 times, texted them once, and emailed them once asking about how I could get the correct part. There has been no response from them at all.

  Business Response

  Date: 09/04/2024

  We do apologize that you received the wrong part however we did email you and asked for pictures of what was received so we can look into the issue and correct it.

  1st email was sent on 08/18 after initial complaint was received and second email was sent on 08/30 again asking for a reply with photos of what was received.

  The email address we have is *******************.

  I have issued a refund for the part received as without a reply from the customer we would not proceed with a re-shipment.
  

  Customer Answer

  Date: 09/04/2024

  I have reviewed the business response and accept this resolution. 
  The email never arrived, which is odd. I apologize for the complaint.

• Initial Complaint

  Date:08/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July31, 2024 I ordered vacuum cleaner parts from this companies website and paid extra for 1-3 day expedited shipping. Nowhere did it state that the parts were on back order or that there would be any issue fulfilling my order. On August 6, ************************************************************************************************************************************************************* near the 12th of August. The company website has a red scrolling banner that says, "Agents Available now...***************" however, I have never called and spoken with an agent without first leaving a message and waiting for them to call me back. Since August 15, 2024 I have called the number on the "Contact Us" tab of the website 3 times and texted the number given for "Text" 5 times asking for an update and have not had a single response. This is a terrible way to do business. I have used the company many times over the years and I am shocked at how poorly they have handled this issue.

  Business Response

  Date: 08/28/2024

  We apologize for this negative experience.

  Per the order details we have a phone number and an email address that differs from the information you have given in this complaint.

  Per our records we have replied to every text message and sent 2 emails to advise that the part ordered is out of stock.

  I have issued a full refund per your request with this complaint and again apologize that we were unable to assist you with your repair.

  Customer Answer

  Date: 08/30/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:08/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parts Warehouse must have some relationship with other part distributors, including, but not limited to a company called ********** who has another company ******* for parts. We originally ordered a part through an on-line company called PartsWarehouse, www.partswarehouse.com and they, in turn, get the part from *******. Parts Warehouse took our money via credit card on 6/13/2024 for $35.80 and they list shipping of said item in 2-5 days. Initially, we were not notified this was backordered. This item is to make our Earthquake sting mower functional again. We need this item desperately to mow our property. We havent been able to mow for 2 months and weeds are over 3 feet tall. See below on the original order on attachment and recent email resonse from PartsWarehouse on 8/5/2024. Ive notified Parts Warehouse several times via email: 6/24/2024, 7/24/2024, 7/30/2024, and 8/5/2024 (twice on 8/5). Ive also called a couple of times. I directly contacted Ardisam who advised me via email that they have had this part in stock for a couple of weeks now. So, I ordered it through Ardisam, who state this is in-stock. Today, after this, I notified Parts Warehouse who are still claiming a backlog and say estimated shipping date is pushed out to 8/21/2024. Someone is lying to me.

  Business Response

  Date: 08/06/2024

  We are an online retailer for almost every brand of part needed for tools, lawn equipment, appliances, etc. We were and are continued to be told that the part is out of stock.

  You contacted the manufacturer and were told the part is available and in stock. This is not uncommon as it typically takes 3 to 6 weeks for retailers such as us to be replenished by manufacturers and distributors.

  I am sorry for your inconvenience as I do understand what your needs were but this was something that we had no control over. 

  Your were refunded completely as you has requested. 

   

   

  Customer Answer

  Date: 08/06/2024

  I am rejecting this response because:   Your PartsWarehouse online company lied to me multiple times over several emails while I'm begging your company for a part to mow our grass and weeds which grew to over 3 feet high during this summertime.  From 6/13/2024 to 8/5/2025.  After I notified the manufacturer (Ardisam), they told me on 8/5/2024 that this part has been in stock for several weeks.  After discovering this, I notified you again on 8/5/2024 that they had the part in stock and proof---a copy of their email to me.  The manufacturer (*******) can get me the part 1-4 days from 8/5/2024.  PartsWarehouse has a relationship with this company, even more then my simple order. BBB better believe this is not the way to do business in an honest manner.  If I can get the part, then you can most definitely get it.   You did refund my money and cancelled this order.  I want Better Business Bureau to know that this is sounding similar to other complaints against your company.  You should not keep people's money for more than 30 days which you definitely did, and you continued to lie to me as recently as 8/5/2024..  I ordered this part though the Manufacturer and they stated dit has already been shipped to me.  

  Business Response

  Date: 08/07/2024

  I apologize that you feel this way.

  Please understand that we did not present any FALSE information. We presented the information as it was provided to us.

  To date we have not been replenished and have reached out to our contact.

   

  Customer Answer

  Date: 08/12/2024

  I am rejecting this response because:  Parts Warehouse has not shown me any proof of a backlog for the bump head part.  ************ has not shown me any proof of a Manufacturing delay involving your company and  the Manufacturer/Ardisam.  ************ has not shown me any proof you even reached out to the Manufacturer/******** ************ kept me waiting for this part 63 days from 6/13/2024, promising a shipping days of up to five days, up to 8/5/2024 all the while I had sent you intermittent emails throughout stating our grass and weeds have grown to over 3 feet tall.  This bump head part may initially have been backlogged by the Manufacturer; however, when I was notified on 8/5/2024 by ******* (the parts Manufacturer for this ********** product) that it was AVAILABLE FOR SEVERAL WEEKS, I notified your company, Parts Warehouse.  ************ told me that you continued to have a "Manufacturing delay" and maybe this part would be shipped by 8/21/2024 at the earliest. I believed your company initially, but after 8/5/2024, I no longer believe you have a manufacturing delay for several weeks.  I ordered this part directly from ******* and they shipped it to me the very next day.  You are a parts company.. Yet your Parts Warehouse continues a story to Better Business Bureau about a Manufacturing delay from Ardisam.  This part arrived at my house in a couple of days from the Manufacturer/Ardisam.  I think if I can get it but you can't, your company is at fault here.  I gave you irrefutable proof from ******* that they had this part in stock for several weeks. I showed you proof, please show me yours.  My order directly to the Manufacturer was shipped to me and I received it in A COUPLE OF DAYS. I did receive your refund, but I'll never do business with your company again.  The fact that you did this to a customer is disgusting!

   

• Initial Complaint

  Date:07/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made one order to include 9 parts for my lawn mover on July 8th, 2024.There is still one item not shown till now, July 31st,2024.I had tried to call them no one answered.text their customer service 5 times since July 22nd, ********* keep saying that it should be in one of the packages but it's not!I even have all the package lists included in the packages I received.it is not on there! they did not put it in the package.It is just one bolt is missing!due to this, the stupid projects were delayed for two weeks!Also, For nine not big parts they shipped it in five packages.I only got four. and their tracking link is not valid.

  Business Response

  Date: 08/01/2024

  We apologize for the inconvenience of the missing part.

  You spoke to customer management on July 30th and they did advise that they were reshipping the missing item.

  The part shipped yesterday on July 31st.

  I am not sure why you would file a BBB complaint when we resolved this issue for you in a timely manner.