Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/21/2024 three day shipping and on third day they have not even shipped it paid extra to get it 1 to 3 days. They will not say anything but your order was shipped in an email but the tracking number says different as **** does not have it waiting on them to give to them on day 4 or more

  Business Response

  Date: 07/25/2024

  We have spoken and emailed with you concerning this issue.You have already been fully refunded as we cannot satisfy your needs,

  "Complaint has been filed with BBB and a ****** review has been placed as this is down right stupid of this company have not even given it to the USPS.
  Package must be here on 7/25/24 or legal action will follow"

  Customer Answer

  Date: 07/28/2024

  I have reviewed the business response and accept this resolution. 'Not sure why they are in ********* as they con not send my parts but at least I let the world know not to use them

• Initial Complaint

  Date:07/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on there website on 04/13/2024 for a ********** stand for a total of $96.91. I received an email confirmation and the money was withdrawn from my bank account that same day. As of today 07/19/2024 it's been three months and they have not shipped out the part or provided me with an update as to when they will ship out the part. This is absurd they took the money out of my bank account but never sent me the part. I want my money back!!!

  Business Response

  Date: 07/22/2024

  We apologize for the delay in shipping your order. When the order was placed on our site the part did show to be out of stock. On April 26th we sent you an email advising that the part was still on delay from the manufacturer and the estimate was going to be **** 31st.

  Unfortunately the manufacturer still have not updated the estimate for replenishment of this part.

  I have refunded the order as you can cancel at any time.
  

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a replacement blade for my ryobi lawn mower. I paid for 2 day shipping and never received my order. On July 1st I received an email stating that due to manufactor that there was going to be a delay due to stock avaliablity. Parts warehouse said it should send by July 1st . It's July 19th and still have not have received an update about shipping. I placed my order my initial order on June 8th. 6 weeks and still no replacement blade and have not received any info since the end of June 2024. I

  Business Response

  Date: 07/22/2024

  We apologize for the delay on your order.

  Unfortunately the blade is still on back-order. We did receive your cancellation request on the 19th and a full refund was issued.
  

• Initial Complaint

  Date:06/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to order a part for my washer. I googled and found partswarehouse.com. I put it my make and model of my washer and typed what part I needed. It popped up and I ordered it. What I received however did not fit my washer. I went back to the website and to the part specifically. I went through the list of models it would fit. It should fit but it does not. I tried calling 3 times with no answer. So I tried their text number. Still no response 3 days later. So I emailed. I finally got an email back of them saying i cannot return the part. Even though the website says within 45 days. Upon googling about this website- I have read and seen nothing but terrible things. I shouldve researched first. It looked like a reputable company. I will never ever order from them again or recommend to anyone. Waste of money for a part that doesnt fit my machine!!! I was going to order the new part from them but because they were so rude to me and it took forever to get a hold of them, I will never even consider them.

  Business Response

  Date: 07/01/2024

  We received the message on Saturday via email that your part was not working out. You asked for a prepaid label to return the part. Per the model number you gave us, Whirlpool WFW9150WW01, the part you ordered was incorrect.

  We only provide pre-paid return labels if we have sent you the incorrect part, but again per the model you specified, the part ordered does not match.

  In the email communication on Sunday we provided return instructions. We did not at any point advise that we would not accept a return. You order was escalated to our ******************* Team as soon as you began making threats to file a chargeback and contact the BBB.

  I have checked our call logs and I do not show that you left us a voicemail. Unfortunately we have limited staffing on Sundays therefore you would need to leave a message in order to receive a return call.
  

  Customer Answer

  Date: 07/10/2024

  I am rejecting this response because:   that is not accurate. I am filing a chargeback with my bank as this is not the part I ordered. I have absolutely no use for the part as it does NOT fit my machine. However, my model number is labeled as it fitting.

  Business Response

  Date: 07/10/2024

  Please see attached screenshots. The model number you gave us show that the hose you ordered was incorrect.

  We did not order this part for you, and our site did not point you to this part as shown in the screenshots.

  The part you need is shown on the parts list.

  We have provided return instructions and you are welcome to return the part for a refund, however we have been very clear that we will not provide a shipping label in this case as it is not an shipping error.

  This is clearly outlined in our terms and conditions and our policies.

  If you file a charge-back with your bank we will respond appropriately.
  

   

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part from PartsWarehouse.com (order email confirmation attached) on May 31, 2024 for $19.26 USD (including shipping and taxes) which was charged to my Visa (pic of charge attached). The part was to be shipped within 2-5 days. I never received a tracking number or shipping confirmation. The part was to be shipped to a parcel service just cross the US border, in ********, ND about a half hour drive from where I live in ********. My wife drove there to pick it up on June 14th and it was not there. She immediately called the company when she returned home but could only leave a message which was never returned. I emailed as well on June 19th (see attached) and still have received no response. My wife called again this morning, June 28th, and left a message. I do not feel I will receive a call back especially as I've now found numerous reports of the same issue from other customers online.
  
  As mentioned above below in regards to settlement, I would really like to have the part if possible. For my trouble (and my wife's), I would like the company to ship the part directly to my home at *** *** *** ******, ** *** *** at their expense. If this is not possible, I would like a full refund to my original form of payment.

  Business Response

  Date: 07/01/2024

  Mr. *****,

  I apologize for the inconvenience that this delay has caused however,
  when the part was ordered we advised that it was not in stock and we
  have replied to every communication.

  At no point did we advise that the
  order has shipped.

  On 06/13 we advised there was a delay on the shipment of your part. The shipping estimate was July 1st.

  On 06/14 we received your voicemail, and replied via email with the July 1st estimate.

  On 06/19 you emailed again asking for an update on your order. We replied with the shipping estimate of July 1st.

  At this point we have cancelled your order and issued a full refund.
  

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a replacement part on 5/14/2024. I was told that the expected ship date was 6/12 after a shipping delay. I still have yet to receive the item and have had no contact from the company. I was promised 2 day shipping and it has now been 2 months. I would like my money back

  Business Response

  Date: 06/27/2024

  We certainly apologize for the negative experience.

  The part you ordered showed to be out of stock when it was purchased. Unfortunately this is a Bissell part that we are still awaiting replenishment from the factory.

  We did provide email correspondence advising of estimates per the manufacturer.

  At this time we will cancel the order and issue a full refund.

  Again we do apologize.
  

• Initial Complaint

  Date:05/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a replacement part for my ego lawnmower the mulch plug, on 5/13/2024.The shipping said 2-5days. Its been 7 I called the company when they opened just to be sent to a voicemail saying leave a message. Will call you back. They called me back an hour later. The woman was very rude. and condescending sounded like she didnt want to be bothered and I was a piece a trash she was even talking to. The end of the call she just hung up abruptly. I would never recommend this company. She was smart with me and said the shipping is when it leaves the warehouse and they have no control over that I had told her dont you think you should probably advertise that on the page where people are buying the products she remains silent I had to say hello are you even there?. I paid eight dollars almost 9 dollars for shipping so thats like $10 over the price of the product that is ridiculous for it to not even come when it said it was going to come she gave me an estimate that she supposedly has no control over saying it wont be there till the middle of June. Thats over a month thats completely ridiculous and unacceptable. I cannot find this part anywhere else or else I wouldve just canceled and got my money back. Would not recommend like I said to anybody , ego customer service told me thats the only place they even see to buy the part for my lawnmower or else I never even wouldve went there and wasted my time and money over. Its probably never going to get here and if it does get here its not gonna be in time definitely .also a 10 dollar part ended up being *****.. not happy

  Business Response

  Date: 05/22/2024

  ********* thank you so much for allowing us to assist you yesterday.

  We appreciate your patience and understanding. Since all of our calls are recorded we were able to use your feedback to correct the handling of the call.

  Please know we are also reaching out to the manufacturer to help improve fulfillment of this brand.
  

  Customer Answer

  Date: 05/22/2024

  I have reviewed the business response and will continue to wait for the  product to be delivered since there is NO other company that has this product. Thanks.

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered three small parts for a sander. Website said in stock when I ordered. Several days later, I got an email saying item was suddenly out of stock. Ship date would be on April 26. Still have not gotten an update. Tried calling MANY times and never get anyone to answer. At this point, I just want my money back as I already ordered the parts from somewhere else AND received them.

  Business Response

  Date: 05/06/2024

  I apologize for the issues surrounding your purchase.

  You are correct this part was advertised as, "Usually ships within 2 business days" and that did not occur here.

  We will be looking into why this happened in the first place and have already submitted a refund on your order.
  

  Customer Answer

  Date: 05/06/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased refrigerator seals, from company. First they sent damaged one, then replaced. However the seals they sent after 4 months are peeling apart and leaking.Contacted company for replacement.Was told by **** customer service representative: we do not warrant partsContact manufacturer.I inquired whom the manufacturer was, and Phone number, he told me ****** itContacted company **** spoke with Coral **** responses. Stated the No warranty is buried in fine print on another page.Meanwhile contacted ******* and Whirlpool they stated PartsWharehouse does not represent them.Fridge seals were professionally installed, company refused to replace

  Business Response

  Date: 04/29/2024

  ****************, we are not sure which seal you are referring to as we sent 1 seal WPL-W10136737 which was damaged and you were refunded for it.

  The second seal, part WPL-W10136736 is discontinued and was not provided by my company.

  We do support the parts we sell, however per our terms and conditions you have 45 days from the delivery date to report any issues. Any issues after that fall on the manufacturer.
  

  For reference, you were issued a full refund at the end of December. You are asking us for warranty information on a part you returned?
  

   

  Customer Answer

  Date: 04/29/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered on FEBUARY 20TH....STILL NOTHING IN MY HAND WHAT A **** have been pushed off 2 times and was told it will be here on the 15th of this month now and still nothing. I paid in full at time of purchase. I have a saw that needs those 2 little parts and im paying for shipping more than the parts practically. I just want my parts and have been ignored too many times.

  Business Response

  Date: 04/15/2024

  We apologize for the parts being delayed. Our management team did call you on April 1st to try and resolve this issue with you, however they were only able to leave a voicemail.

  The manufacturer does not have a solid ETA on these 2 items, and we did advertise them as usually shipping within 10 business days. We have communicated the delays to you consistently, and we even refunded the shipping due to this inconvenience.

  At this point we have cancelled your order and refunded your MasterCard.
  

   

  Customer Answer

  Date: 04/15/2024

  I am rejecting this response because:   its been 3 months. the 1st time i contacted them it was going to be in march not February like it was stated online . Several days after the time set by the company I had to contact them again(not them contact me) and was told it was going to be then April. Now it is canceled? That does not help me with the parts needed. if they can not get me the part then where can i get it? and why was my time wasted for so long? 

  Business Response

  Date: 04/16/2024

  As we previously stated this delay is due to a manufacturer delay. The parts are not advertised as in stock and we did refund you expedited shipping.

  We apologize that we were unable to fulfill your order.
  

  Once a threat is made, we find that it is best to refund the order.
  

  Customer Answer

  Date: 04/16/2024

  I am rejecting this response because:   I made no threat. i said i needed the parts you said it would be here in February(if you wish i can send a copy of that email). It wasn't delivered with no response on why. i then had to call YOU (not you contact me) and was told it would be in March (it was not done again)..THEN I HAD TO CONTACT YOU again in march was told it would be here on APRIL 9th. i said "if it was not in my hand by then i would contact the BBB". Lastly you have had my money now for almost 4 whole months to do with as you wish and it was taken in less than 15 minutes . AS OF RIGHT NOW, there is nothing linked to my card. Now had you had it listed that there was a delay/issues on getting the part/did not have the resources to get it from someone else and then send it to me/ then i would not be upset. I am upset that #1 i had to contact you..it was almost 2weeks late before i realized i never received it. #2 you never contacted me and was NEVER honest about how hard it was for YOU to get the part. #3 i NEVER made a threat. i told you i was tired of all of the delays and i wanted my part soon you stated it was upgraded to "the fast shipping available and you will get it on APRIL 9th...on the 8th i saw it was still pending at 10pm.

  Business Response

  Date: 05/15/2024

  We have apologized, we have refunded the order. All dates provided to you by us were estimates from the manufacturer and we did advise this.

  When you purchased the part they were listed as Usually ships in 10 Business days as usually that is how long long it takes to get replenishment inventory. Delays is this process are not known until they happen, especially with brands manufactured outside the ****
  

  Monies were not held for 4 months,order was placed on Feb 20th and was fully refunded on April 15th.

  Again I am sorry you feel that you were mislead as this is never our intention.
  

  Customer Answer

  Date: 05/15/2024

  I am rejecting this response because:   if there is a delay then i should have been informed " 10days" not waiting for me to do it to find out what happened...then told a month later still did not fix it. Then when i say i will contact the BBB about your practice and then you give me a refund in which i said " i dont want the money i need the parts" Fix your job handling skills, do not hang up on a costumer when they call cause they want their parts that took 2 months for you to take them seriously. I have already gone to another company and it cost me 30 bucks and the parts was in my hand 9 days later....That is good work.

  Customer Answer

  Date: 05/15/2024

  I am rejecting this response because:   if there is a delay then i should have been informed " 10days" not waiting for me to do it to find out what happened...then told a month later still did not fix it. Then when i say i will contact the BBB about your practice and then you give me a refund in which i said " i dont want the money i need the parts" Fix your job handling skills, do not hang up on a costumer when they call cause they want their parts that took 2 months for you to take them seriously. I have already gone to another company and it cost me 30 bucks and the parts was in my hand 9 days later....That is good work.

  Business Response

  Date: 05/16/2024

  This customer kept calling our sales line and harassing and insulting the sales agents. He made several threats to report us for fraud, and "end" our business. We tried to make arrangements due to the lack of stock with him but he was unreasonable and our service manager had to end the call because he was screaming at her on the phone.

  He continues to argue even after we refunded him and had to block his phone number!

  What more can I do here.