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Business Profile

Pawnbroker

EZCORP, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for EZCORP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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EZCORP, Inc. has 513 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • EZCORP, Inc.

      2500 Bee Caves Rd Ste 1 Rollingwood, TX 78746-5888

    • E Z Pawn

      1815 National Road West Richmond, IN 47374

    • E Z Pawn

      3940 S Keystone Avenue Indianapolis, IN 46227

    • E Z Pawn

      1215 E. McGallard Road Muncie, IN 47303

    • EZCORP, Inc.

      287 Christiana Road, Suite 5 New Castle, DE 19720

    Customer Complaints Summary

    • 402 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been paying for my necklace for almost a year.And I cant afford to get it out.But its important because my gma gave me this.She died .I been going online to pay because I cant make it the store.They took my necklace after me being; days late.I asked them can I pay online they said I have to come in.I cant thats why I pay online .Please help me

      Business Response

      Date: 07/07/2025

      The issue has been resolved. by the district manager On 07/07/2025 9:11 AM. Thank you!

    • Initial Complaint

      Date:07/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      discrimination I went to the pawnshop today to go **** something, and ****** told me that the district manager ******* stated that you all is not to do no business with me. You all have discriminated towards me because I wanted my money back from the way. you all are upset that I wanted my money back and choose to discriminate towards me and then just told me that the manager ******* instructed you all to not do business with me ******* has discriminated towards me. This is retaliation because I got my money back for the layaway and I can file a complaint with the *** and I also can file a complaint with the better. Bureau and I also can file a complaint with Tallahassee for discrimination, and I also can file a complaint with civil rights that she is discriminating towards me as a black woman because I want to come in and get my money back from the Little Way,. ******* also made a comment stating that I had the store to go out of business, but ******* manager called me and told me if I had a problem to call her. I went in the store just now do business and ****** told me that ******* instructed him to not let me come in and **** anything per manager this is discrimination and retaliation and *** been doing business there since *******************************************************************************************

      Business Response

      Date: 07/07/2025

      We have received complaint # ********.
      We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.


      Thank you!

    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been contacted by a company called "*************" stating I owe EZ Money Corp $2,518.00 and that I have "intentionally" gave false information and payment details and I am now facing several fraudulent charges and time in jail. I signed a "binder" thinking it was for a different loan I took out with Money Key. I have not received an ACTUAL court documentation regarding a subpoena or garnishments. They have an old address and old card info. I have this phone number ************ contact *** ***** Is this anything to be concerned about here?

      Business Response

      Date: 07/02/2025

      Thank you for contacting, EZCORP and its family of brands.  EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed,please do not respond or pay any money in response.  Instead, immediately contact our office at customer support at ************ to verify if you were once our customer. Please refer to reference number 413314.
      You may also contact your local law enforcement, ****************************** or the ************************ to report a potential fraudulent scam.

    • Initial Complaint

      Date:06/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filing a complaint for the business easy money loans/******** A representative reached out to me today, June 18 at 10:30 AM in mitigation stating that I owe from a loan that I took out in 2013 from an old employer of mine at ************************* in *******************. They say they have my Social Security number and my ID, however that would be the case because I was an employee for this institution. However, I had no open account with this bank in 2013. The bank changed from Lafayette ambassador to ***************** and my account was closed during the time of my layoff in 2010 I believe this is a scam

      Business Response

      Date: 06/18/2025

      Thank you for contacting, EZCORP and its family of
      brands.  EZCORP and its U.S. branded companies do not collect on any
      debt.  If you received a call or letter asking you to pay a debt owed,
      please do not respond or pay any money in response.  Instead, immediately
      contact our office at customer support at 855-366-3279 to verify if you were
      once our customer. Please refer to reference number 409405.
      You may also contact your local law enforcement, state
      Attorney General’s office or the Federal Trade Commission to report a potential
      fraudulent scam.

    • Initial Complaint

      Date:06/07/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company does not honor the do not call list despite repeated attempts to be removed from their calling list. They are in violation of the law and I will be filing a complaint with the attorney general. They harass people and call from all different numbers to avoid people blocking them.

      Business Response

      Date: 06/09/2025

      Hello, 

      We have received complaint ID ******** dated 6/9/25. Please have the customer contact our office so that we may gather additional details to better resolve their concern. 

       

      Reference # 407122.

       

      Thank you, 
      Ezcorp Customer Support 

    • Initial Complaint

      Date:05/30/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps calling me every single day for the last month. They spoof another number to get through despite me being on the do call list and blocking every number they call from. Its harassment at this point. I have never had any kind of business dealings with this companyat all Nor do I want to.

      Business Response

      Date: 05/30/2025


      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed,please do not respond, or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

       If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******.



      Customer Answer

      Date: 05/31/2025

      Complaint: 23397600

      I am rejecting this response because:

      the calls are NOT regarding an existing loan (I do not have a loan through this company) the calls are soliciting new loan applications.  Ive told them I AM NOT INTERESTED every time they call.  I do not need nor want a loan.  The callers have a foreign accent and English is not their native language.  The callers always say they will add me to the do not call lists but they still call EVERY SINGLE DAY.  Its harassment at this point, and I demand it stop immediately.

      Regards,

      ***** *****

      Business Response

      Date: 06/02/2025

      EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond, or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

       If you would like confirmation on whether you were or were not a customer, please contact our office at ************ with reference # ******.

      We want to clarify that we do not make any phone calls to solicit loans. Additionally, we do not offer payday loans.


    • Initial Complaint

      Date:05/09/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business keeps harassing me via telephone. I've pressed "9" several times to discontinue the calls and to be placed on the "Do Not Call" list. Everyday, multiple times a day, I'm still called. I put myself on a national "Do Not Call" registry. I'm still getting calls from *******. At this point, I'm experiencing stress because they won't stop calling me.

      Business Response

      Date: 05/09/2025

      Thank you for contacting,EZCORP and its family of brands.  EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money in response.  Instead,immediately contact our office at customer support at ************ to verify if you were once our customer. Please refer to reference number 399521.
      You may also contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a handgun on 21 March 2025. On March 22, 2025 the gun was taken to the range and it would not cycle ammo, I then contacted the manufacturer about returning it for repairs. The manufacturer stated the gym could only be repaired under warranty by the original purchaser. I went to the **** shop today (March 26, 2025) to return the gun due to a safety malfunction concern. I was met by ***** the manager who was rude, disrespectful and unprofessional. (I have the incident on video). He disrespected me several times, lied about the policy when I had a receipt that states if its a safety issue it can be returned. The individual argued with me in the store, then proceeded to follow me outside and continue to disrespect me. Why is this clown a manager? I went to my vehicle and called ezpawn customer service, I explained what happened and was told I would receive a call TODAY by the district manager. That did not happen, I want a response and a resolution to this issue promptly.

      Business Response

      Date: 03/27/2025

      We have received complaint #********, Thursday, March 27, 2025 3:52 PM
      We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.


      Thank you!

      Customer Answer

      Date: 03/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ****** *******

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/23/25 I got a loan of $1900, with a Finance Charge of $475. Total owed to obtain property worth >$14,000 on 3/25/25.Week prior to that date I was hospitalized expected to be there for a month. I called offering to pay about half via the phone and have a friend pay the balance. They refused payment saying it had to be in full.I am on disability. I discharged myself and on 3/25 offered full payment per contract. They refused.I needed to pay on more than one debit card. They said their computer system cant handle that. I asked for the manager.They called her. 1st she said I could pay with 1 card and the rest in cash. I had no way of getting that cash or putting the total on 1. 2nd she said I could use 2 but it had to be half and half exactly. I could not. 3rd they offered for me to pay the Finance Fee and pay interest on $1,900 until I could get cash at 304.17%.I asked to call mgr back. They refused saying she was on break. They called the police. Police arrived and they told them a different story about they cant because they pay interest when paid by debit card. All this was said in front of 4 officers and then their supervisor. They still refused payment. I had to leave or be trespassed in which case if I returned to pay Id be arrested.They are stealing my property and holding that over my head demanding exploitive interest rate. I required the police to write a report. Kissimmee PD #**********.This place is running a scam and defrauding people.

      Business Response

      Date: 03/27/2025

      We have received complaint #********, Wednesday, March 26, 2025 5:32 PM
      We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.
      Thank you

    • Initial Complaint

      Date:03/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** shop conducts unfair business practices. Upcharging, loan servicing agreements incorrect, they decide what they want to charge and scam individuals out of money to benefit there pockets. Put a handgun in layaway, requested to use the money I put down and purchase a different handgun. If I put $50 down and want to purchase a different handgun why would they keep $40 of the money? Thats an unfair business practice to keep money. Anyone can see this. Manager at the IH-35 ************* location botched my background check and I got delayed. He intentionally inputted incorrect information. I have never been delayed for a gun.

      Business Response

      Date: 03/13/2025

      We have received complaint #********,Wednesday, March 12, 2025 5:24 PM
      We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.


      Thank you

    EZCORP, Inc. is NOT a BBB Accredited Business.

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