Reviews

This profile includes reviews for Dell Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dell Inc

  1 Dell Way Stop 02 Round Rock, TX 78682-7000

  
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  Dell Technologies

  150-2680 Queensview Drive Ottawa, ON K2B 8J9

Review Details

• Review fromChris L

  Date: 11/29/2024

  1 star
  I bought an Alienware r16 aurora for work and gaming because they advertised the computer claiming that it can do both! If I had known that the computer I spent thousands of dollars on had faulty hardware, I wouldn't have ever bought it! I just got off the phone with technical support which is terrible by the way, and they say that i have to ship my computer out to dell so that they can replace whatever is faulty. A week ago I had a technician come to my house and replace the cpu and GPU, and now a week later I have the same issue and they are shipping it back. 13th gen and 14th gen *** are faulty, and they are going to put the same *** back into the computer and call it fixed? Now I'm stuck with a paper weight that costed me thousands of dollars because dell neglected to tell me that the computer I was buying has broken processor before I bought it? I would love to take legal action. This is illegal. There's alot of people that are going thru the same problem with this computer, something needs to be done on thier behalf besides putting a band aid on a broken arm!

• Review fromSam C

  Date: 11/29/2024

  1 star
  I am trying to have Dell price-match an item to ******. It took an hour for Dell to get back to me. Meanwhile, ****** sold a bulk of the item and Dell rejected my request because the item was low in stock. I then tried to get Dell to price match *******. The *** confused maximum number allowed to be purchased with the number in stock and rejected it again. Then the excuse is that this doesn't fall under Holiday Price Guarantee. Looks like Dell is contradicting its own policy. This has been a frustrating experience.

• Review fromBraden M

  Date: 11/25/2024

  1 star
  Bought a brand new Alienware PC for just under $4000. Had it for 4 days. It seemed odd that it was running slow and the screen would intermittently go black. I switched to a new monitor and new display cable with the same issue. The cursor was constantly spinning blue. I turned my computer on the forth day of owning it to find the message "Something happened and your pin isn't available". I was unable to sign in. It said it came with 24/7 priority support but was unable to contact anyone outside of normal business hours. When I finally got ahold of someone. After about an hour of diagnostics we came to the conclusion that the software was corrupt. I was told that I would have to go to a repair shop and pay out of pocket to have my data backed up as Dell does not cover software issues with their warranty.

• Review fromDave H

  Date: 11/22/2024

  1 star
  Horrible. They advertised their Black Friday deals as well a a "pre-qualified " option for financing, which I utilized. After getting approved for credit and USING said credit on a computer and monitor, I recieved an email saying their was a problem with payment, contact "the bank" ....which was DELL!!!!. After searching aimlessly for over an hour for a HUMAN, I was told there was "further verification of who I was" so I answered all questions and then was asked for a separate phone to send a one time 6 digit code to. I was at work and had no other phone to send to and offered my wife's phone so she could s3nd it to me! NO I was told and they were going to "escalate" the issue to another team; it would be 7-10 days before I hear from them. I told her this would THEN be after the Black Friday deal? She said "sorry I can't help that" and hung up. This is a scam to get you to apply for their credit but then turn around and charge you FULL PRICE for the item. This is FRAUD and needs to be known a out by others. Do NOT fall for it.

• Review fromTianyu Z

  Date: 11/21/2024

  1 star
  I bought Alienware desktop from Dell. The tracking order showed me deliveried however i never received that. This item delivery need buy's signature, the receipt showed signed for by *. *******. No one from my family called *******. I filed an issue to the customer service to convey the situation. The customer service agent send an request to their logistics team. The most ridiculous thing is Dell's logitics team said it was deliveried to right address and refuesd to send a replace or refund. Even the signature was not sigend by anyone from my family, they still said delivery to the correct address.I was shocked by the after-sales service attitude of DELL, they even suggest me to contact the ***** by myself. Since ***** is DELL's chosen delivery vendor, it is Dell's duty and responsibility to resolve this issue, rather than placing the burden on the customer.

• Review fromChris L

  Date: 11/21/2024

  1 star
  My work computer is under warranty, and I set up and appointment for Dell to have someone come out and change the fan in my computer after trying many other solutions to correct the many issues I was having. I schedule my appointment for Friday Nov 22nd since I travel for work and that would be the only day that would work. The Dell support site notified me on Nov 18th that my appointment scheduled for Nov 22nd 9am - 6pm. On Nov 19th, I get a notification through my email that Dell had an update on my visit. When I clicked to view it, it said that Dell had decided to reschedule the appointment to Wed Nov 20th while I am out of town for work. When you go to the site, they do not provide a phone number to contact anyone but they do have a reschedule button so I clicked that and requested the appointment be moved back to Friday Nov 22.I get a call on Nov 21st saying that a tech person is 20 minutes away from my house. I informed the person that I never agreed to reschedule the appointment and that I am out of town and the repair needs to be done on the original date of Friday Nov 22nd. He understood and said he would call Dell *************, Nov 21st, I get a notification that my work order has been completed, which is impossible because I am travelling for work. Now I am reaching out to Dell through my work's IT department so that Dell can have someone come out on the original date of Friday Nov 22nd (tomorrow). Dell said that unfortunately, they won't be able to have some come out to fix my computer on the original agreed ************** short, Dell will schedule appointments that works for them and not the customer. They also will not reach out to you to reschedule; they will send an update to the support site, and I guess you just have to deal with it. Not sure when I will get my computer fixed since I have to travel again for ******* my opinion, Dell does not care for its customers and doesn't make things right, even when they are in the wrong.

• Review fromNATHAN S

  Date: 11/18/2024

  1 star
  Worst customer service. Online chat is just a menu system not a chat. They don't support the products. So now I am left with a paper weight instead of a printer.

• Review fromles j

  Date: 11/17/2024

  1 star
  Bought a Dell laptop for my son for college. From day one on campus it doesn't always want to find the internet. Dell confirmed it wasn't a hardware issue and said you are SOL unless you want to cough up 25% of what you paid to try to fix. They won't accept responsibility for the software they load. Time to get a new monitor. Guess what company absolutely won't be considered. Should be able to select 0 stars. Based on the rating of 1.06 they would have about a .12 score.

• Review fromAl B

  Date: 11/13/2024

  1 star
  I purchased a Dell computer and spent over 3k on it. I only had it a few months and decided to add a pci card to it. I go to add the card only to find out slots are covered up. So I have no access to pci slots. Called Dell to inform them that when they installed the graphic card it covered the pci slots. I propose of me buying was to have a high graphic card and be able to install a pci card. After spending severals on the phone to be told sorry but the graphic will cover pci slots. We don't tell the customers that the card will cover pci slot. This company since being over seas has gone down. I will never purchase a Dell product again! This company sucks!!!!! Now I'm out of a thousand dollars because I bought a pci card to use and I can use it.

• Review fromMichael P

  Date: 11/13/2024

  1 star
  Avoid **************** Banks Dell Credit Card I recently applied for a Dell credit card through Comenity ************, expecting approval given my credit score of 850 and a high income. I wanted the card to take advantage of their 0% financing if paid within the first year. Despite these credentials, I was denied due to "high credit limits," even though I use only *****% of my net worth. When I requested reconsideration, I received a generic response advising me to reach out to the same department. Due to this, I canceled my plans to spend $5,000 on Dell products.Dell customersconsider other financing options to avoid this frustrating experience.