Complaints

This profile includes complaints for Harland Clarke Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Harland Clarke Corp.

  San Antonio, TX 78256-2589

• 

  Harland Clarke

  239 America Place Jeffersonville, IN 47130

• 

  Harland Clarke

  1910 Campus Pl Louisville, KY 40299

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered checks on April 9 and received a shipping confirmation email on April 15th that the order was shipped but that the order was listed as with shipping "standard non trackacble." However below that it said a tracking number may be available after 24 hours. The email also said delivery would be expected by April 22. It is now May 21 and I have not received any update on the status of my order, nor have I received my checks. I seek to know the status of this order. Including tracking number and present location of my checks, or a refund. I have tried to contact customer service by phone and online and have been unable to reach a human being. Are my checks lost in the mail? Are they showing as been delivered because I never received them. Please respond.

  Business Response

  Date: 06/04/2025

  Thank you for advising of ******* ********** concerns. On 5/29/25 we made contact with Mr. ********** wife at the provided phone number in the complaint. The discussion with Mr. ********** wife confirmed the order shipped to the correct address and non-trackable delivery was chosen in lieu of our trackable methods.  We have also confirmed the order was produced and shipped without incident.  Due to the amount of time that has passed since the order left our facility, this order is deemed lost within ***** and it would be proper to report the lost order to the financial institution to determine appropriate security measures for the account. Mr. ********** wife will be in contact with us for final resolution needs after speaking with their financial institution. We sincerely apologize for any inconvenience this may have caused.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Harland Clarke issued debit-gift card given to me on 04/22/25, which I was told was in the amount of $50.00. I called the number to active the card and it stated the amount was $45.00, unsure why. I then tried to use the card again on 05/07/25 for $45.00 and it was declined again. I found a number to call and the representative said it had been assessed $5.00 for 04/01 and 05/01 due to inactivity because it had been inactive for 12 months. I just received this card at a *************** on 04/22/25!!. The person told me to login to ************************************** and it comes back as a bad website. This is absurd not to be able to contact anyone but they are able to assess inactivity fees for cards that (145) people just received at this recent conference.

  Business Response

  Date: 05/20/2025

  Thank you for advising of ******* Tokarczyks concerns.  We attempted to contact ******* ********* via email & by phone to gather more information.  As of May 20, 2025, we have not heard back from ******* *********. This complaint has been documented for future reference.

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought checks through my bank who uses this company. My checks do not contain my last name on them. Tried contacting them via the number listed on the front of the checks that advise not use if not correct. I have been on hold and am still currently on hold right now. It has been 1 hour and 48 minutes....without any human contact....just saying your call will be answered shortly and advertising their secure checks.Anyway, I need to get this resolved and it is very sad that any business would have a customer on hold for over an hour, much less two hours!

  Business Response

  Date: 05/19/2025

  Thank you for advising of **** ******** concerns regarding his check order and the long hold times he experienced. Successful contact was made with Mr. ****** on May 8th, and he advised that he has received a corrected check order. On Monday, May 5, 2025, we experienced a phone system update that effected the call experience causing longer hold times than we would typically prefer. Our workforce team monitors hold times carefully and adjust schedules as needed to reduce any impact on clients and customers. We sincerely apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:04/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 60 checks on Sunday April 27, 2025 through the **************** website at about 7:00 p.m. . I was supposed to get my checks free of charge. I immediately learned that I was being charged $30 for 60 check. Within one hour I sent an e-mail to Harland requesting that the order be canceled. I called **************** customer service first thing Monday morning to be sure the order was canceled. I was told by a **************** representative that even though I sent an e-mail immediately after placing my order it was too late to cancel and that would be charged the $30.00.

  Business Response

  Date: 05/08/2025

  Thank you for advising of ****** ********* concerns. **************** prefers to manage this type of complaint regarding the cost of orders and requesting a refund for orders. On April 30, 2025, we connected with the bank to inform them of the BBB Complaint. They confirmed on May 7, 2025, that on April 29, 2025, Mr. ******* visited his local branch where the banker assisted him with explaining the terms of his account does not include free checks however, as a courtesy, refunded the cost of Mr. ********* order. 
  
  In regard to Mr. ******* emailing his request to cancel his order, unfortunately this is not an accessible method. All order requests must be received by phone. Another option is to notify their respective financial institution for assistance. His complaint has been documented. We apologize for any inconvenience this may have caused Mr. ******* and appreciate the opportunity to respond.

• Initial Complaint

  Date:04/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered checks on April 14, 2025, through my credit union, *********************************. I paid ****** Clarke from my account. ********************** has access to my personal and financial information. I received an email indicating that these checks were dispatched on April 19th but that the order was untrackable and any questions need to be directed to my bank. It is now the 27th and no checks in sight and no checks in my possession. I seek to know the status of this order. Including tracking number and present location of my checks.

  Business Response

  Date: 05/05/2025

  We appreciate *** ******* feedback on her check order experience.  In our review, Ms. ******* order was placed on April 14, 2025, and shipped on April 19, 2025, with non-trackable standard **** delivery; approximate delivery timeframe of two weeks.  We confirmed the order was not returned to Harland Clarke and, consequently, is considered lost in the mail.  As a business courtesy, a reprint with the next check range was submitted on April 29, 2025, and delivered via ***** on May 1, 2025.  Harland Clarke respectfully recommends, for the security of the account that Ms. ****** contact her financial institution, *********************************, if this has not already been done, for help with placing a stop payment on the lost check order and or any other precautionary measures their financial institution may recommend.  We apologize for any inconvenience this may have caused Ms. ****** and appreciate the opportunity to respond to her concerns.

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checks were ordered mid-March and should have been here by April 1st. I have tried repeatedly by emailing, calling and waiting on hold for an hour+, leaving a message, multiple times each. I have not received a response after trying to have someone contact me for 14 days. I don't know if the checks were delivered somewhere else, I don't know if the checks are lost in the mail, I don't know anything at all. There has been NO communication from the business. I'd like a full refund as well as an explanation as to why no one has responded to my many requests for assistance.

• Initial Complaint

  Date:04/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered checks from Harland Clarke (through ******************** on Feb. 20, 2025. I was sent a text message from ******************* indicating that the order had been placed, shipped on 2/24, and delivered on 2/26 - however I only noticed these texts recently. I went into ******************* a few times to check on my delivery status, and each time I was told that the checks were on their way. After waiting almost two months, I called First ******** and asked a ***resentative to place the order and have it delivered to the bank. I suspect there are other incidents of this occurring b/c I believe I placed another order that I didn't receive (or received partial order) in Nov 2024. Anyway, the bank *** emailed me the tracking info and explained that *** would do this one-time courtesy for me and that they had to charge me because the order was delivered according to the *** website - which identified the *** and **** tracking numbers. She also asked me to research why this occurred. I checked the tracking numbers in *** and **** and they did say the order had been delivered - although I never got it.?.. I then checked another global tracking website (*******************) and it appeared as if it was never shipped. I asked chatgpt and it appeared to agree with this global tracking website - indicating that Harland Clarke never shipped the product even though a fake delivery history exists in *** and ***** I might need to file additional complaints based on what I find out.. I would like my $30 back and I would like to see the tracking number of the checks I ordered in Nov 2024. My understanding is that they print checks at their corporate office - which is either in ***** (?**********************************************************) or ******* (?****************************************). The number given by chatgpt is **************. Thanks for researching my complaint.

  Business Response

  Date: 04/22/2025

  Thank you for advising ******************** concerns.  We attempted to reach Ms. ******* via the provided phone number and email to gather more information and discuss her concerns.  As of April 22, 2025, we have not received a response but would be happy to further discuss additional details specific to her experience. After additional research, the November order mentioned in the complaint was produced in November 2023 and is too old to research. Additionally, her February 20, 2025 order shows delivered on February 27, 2025. Since she has reported non-receipt of that order it would be considered lost.  It would be proper to report any missing check numbers to the financial institution to determine appropriate security measures for the account.  A credit was issued for Ms. ******** February 20, ************* the total amount of $33.03. Credits are processed within 2 weeks back to her account.  A replacement order was placed by her financial institution and delivered on April 17, 2025.  We appreciate the opportunity to respond.

• Initial Complaint

  Date:04/11/2025

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checks were ordered for a fairly large business. Shipped to an address in the wrong state for no apparant reason. Checks were delivered and signed for by someone at the location they were shipped to.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered checks from them through my credit union. The first checks were incorrect, and on March 25, my credit union put through a replacement order at no charge. I received notice that the checks were shipped on April 1, non-trackable. It has now been ten days with no sign of them. I have informed delivery through the post office, and they do not appear to be in transit, or showing delivery within the next few days. I went to the Harland Clarke website, and I also attempted to call, but there is NO customer service by phone, email or chat. They seem to have no sense of financial privacy and security. They have a history of bad shipments, and again, these are financial instruments so they should at least let us know when we can expect them. If they get lost in the mail or misdelivered, much damage could be done, and we would have no way of knowing. The company offers no way of reaching them, and I would like contact from the business as to when these can be expected.

  Business Response

  Date: 04/16/2025

  Thank you for advising of ***** ********* concerns. Research was conducted where relevant order history was located. ********** was successfully contacted on April 14, *********************************************** ******* voiced her appreciation for being contacted to discuss and confirmed receipt of her order in question on April 15, 2025. We apologize for any inconvenience she may have encountered and appreciate the opportunity to respond.

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I am very appreciative that they reached out to me, and allowed me to follow up when the product was received, to close the issue. The representative was pleasant, showed a genuine understanding of my problem and concerns, and helpful in her explanations. She also allayed my concerns about security.  My product arrived and this replacement batch was exactly as I wanted them.  I accept the resolution of the complaint and am very grateful to the business for their response, understanding and resolution.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint regarding Harland Clarke. My bank, ********** in ***********, ordered a free box of checks which were shipped. When I go to the Harland Clarke website from my bank's online banking ****, the **** says "Our records indicate that this is your first time ordering checks for this account." However, my bank already ordered the checks and it appears that there is a major glitch on the Harland Clarke website.Arrow Bank Type Checking Number ********** Routing number ********* ACH number **********

  Business Response

  Date: 04/11/2025

  Thank you for advising of Mr. ********* concerns.  We attempted to contact Mr. ******** via email to gather more information.  Mr. ******** responded to our email mentioning issues contacting our office.  Subsequently, we left three voicemails and sent two emails as a follow up. As of April 11th, we have not heard back from Mr. ********* This complaint has been documented for future reference.