Complaints

This profile includes complaints for Harland Clarke Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Harland Clarke Corp.

  San Antonio, TX 78256-2589

• 

  Harland Clarke

  239 America Place Jeffersonville, IN 47130

• 

  Harland Clarke

  1910 Campus Pl Louisville, KY 40299

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered checks in December 2024 and Im not even sure if my checks were truly shipped. According to my **** tracking number I was given the post office never even received my checks. I would like my checks delivered or a refund.

  Business Response

  Date: 03/26/2025

  Thank you for advising ******************** concerns. We attempted to reach Ms. ******* via email and by phone to gather more information. As of March 26, 2025, we have not received a response. After additional research, her order would be considered lost in the mail. It would be proper to report the missing numbers to the financial institution to determine appropriate security measures for the account.  We apologize for any inconvenience the lost order has caused, and a credit was issued for Ms. ******** initial order in the total amount of $38.26. Credits are processed within 2 weeks. A replacement order was delivered on March 12, 2025, at no charge. We appreciate the opportunity to respond.

• Initial Complaint

  Date:03/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered checks recently through Bank of America. Apparently checks are reordered through the Harland Clarke Company. On Feb. 12, 2025 I received my order plus someone else's checks from a **************** request. This is a horrific mistake! A dishonest person could potentially do a lot of harm from such an error and even result in litigation against Harland Clarke *** The mail preparation process is obviously flawed and needs company corrective action.

  Business Response

  Date: 03/17/2025

  On behalf of *********************** we apologize for any inconvenience ****** ****** may have encountered with her recent check order experience. After several attempts to reach Ms. ******* we discussed her recent check order, which arrived complete.  However, she also received checks for **************** customer. Ms. ****** immediately destroyed these checks and did not capture any information. The limited information was provided to the production plant, and they confirmed there no production issues with Ms. ******* order. Since we do not have the account information for the **************** customer, we cannot determine root cause. Thank you for allowing us to respond and help with Ms. ****** ****** concerns.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a Harlandandclarke gift card for my birthday. the expiration date is 10/2029. I did get the card for my birthday last year but had not used it yet. I called the number to activate it and was told since it was not used within 12 months from when it was loaded then they closed it and I can not get the money that was loaded on it. My boss had given me this for my birthday which was almost a year ago but the card says must be used within 7 years. it does NOT say that you have to activate it and start using it within **************************************************************************************************************************************** stolen it should be honored. I can almost understand charging a service charge for inactivity but to say the entire amount is no longer mine because I didn't activate it for 10 months is terrible.

  Business Response

  Date: 03/07/2025

  We apologize for **** ********** experience regarding fees related to her gift card. Ms. ******** has been contacted to collect additional information that allowed us to research her concerns.Research results confirmed that her gift card was loaded on 2/7/2023 for the amount of $50. There was no activity on the card since the load date. Per the cardholder agreement, the card was assessed a $5.00 monthly fee after 12 months of inactivity. Inactivity fees began to apply to this card on 3/1/2024 until the balance was depleted on 12/1/2024. This fee is in accordance with the Gift Card section of the CARD act. Every card sold by a financial institution should be provided with card packaging containing the terms and conditions set by ****.  However, the fee information is also provided on the card itself,as well as the website: ****************************************************************** hope this information is helpful and thank you for allowing us the opportunity to assist with Ms. ********** concerns.

  Customer Answer

  Date: 03/10/2025

  Complaint: 22927947
  
  I am rejecting this response because: 

  I understand if you were to charge some sort of fee up to a certain amount, but when given this as a gift, I was not aware of it.  I had not even activated the card yet so I don't understand why a fee would be charged from the date the card was loaded. I understand if you start charging a fee from the time of activation but to have someone pay for a gift card only to have the ENTIRE amount taken in service charges without even using it was not acceptable. This business just got $50 without paying out anything at all. I was not even offered half the amount to be loaded back on my card.  
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two banks I use and order checks from each one. The first bank (Fidelity) I placed a check re-order on 9/23/24 and never received the checks. I placed a second order for checks on 1/3/25 and have not received them as of 1/24/25. I placed these orders directly through Fidelity as that is what I am supposed to do. Apparently, Harland Clarke feels that they do not need to send out order acknowledgements, order confirmations, or tracking info to either the bank or the customer. This is in direct opposition to what their website states. See attachments. Additionally, I placed a check reorder through my second bank (****) around 11/4/24. I never received those checks either. NFCU called Harland Clarke and got the run around. All this after being on hold for over 40 mins. I tried to call Harland Clarke myself and followed the audio prompts to enter my bank acct. number + routing number and then it just says call your bank and hangs up. WHAT COMPANY THAT PRINTS CHECKS DOESN'T HAVE A STEP-BY-STEP STATUS COMMUNICATION ON YOUR ORDER??? WHAT A GIGANTIC SCAM!! ARE THIS PEOPLE OPERATING OUT OF A HOME GARAGE??? THEY NEED TO BE INVESTIGATED AND SHUT DOWN. THIS IS INCOMPETENCE AND FRAUD.

  Business Response

  Date: 02/03/2025

  Thank you for advising of ***** Kunowskis concerns.  In our review, ***** Kunowskis order was placed by **** on 01/22/25, shipped 01/23/25 with trackable delivery; and delivered on 1/30/25.  This order was placed by her financial institution incorrectly.  As a courtesy, a credit was issued in the amount of $32.50; a corrected order was placed at no charge and was delivered on 2/3/25.  In regard to her Fidelity account, she confirmed receipt of those orders.  We recently implemented a change with our contact center consumer phone line ***** ******** would contact for inquiries and reorders.  The line directs consumers to our digital channels (web or phone automated system) and/or her financial institution for order status updates.  We apologize for any inconvenience this may have caused ***** ******** and appreciate the opportunity to respond to her concerns.

• Initial Complaint

  Date:01/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered checks through our bank ....Wesbanco...about Jan 6 2024...checks have not arrived. no way to track checks in th mail. attempts to contact Harland Clarke failed.

  Business Response

  Date: 02/04/2025

  We attempted to reach **** ******* to gather more information to assist with his concerns.  He responded but did not feel comfortable providing his account information.  This is the only means of locate his order and providing order status.  It was suggested to Mr. ******* if he felt more comfortable, please have WesBanco call in directly.  As of 2/4/2025, we have not received a response.  This complaint has been documented for future reference.

  Customer Answer

  Date: 02/05/2025

  Complaint: 22851712
  
  I am rejecting this response because:   Harland Clarke should conrtact Wesbanco.
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I received three (3) gift cards from this company. Each **** gift card was good for $25 each. I did not activate any of the 3 gift cards. I went to look up the value today online and it said the site was not available any longer. I then called the customer service line on the back of the cards. The automated prompts asked me to enter the 16 digit code on the card(s). After doing this I found out there was a zero balance on the card(s). I was then directed to a customer service person by the name of *****. She asked me the 16 digit code and then asked my to verify my name and the original balance. After she did that she asked how can I help you. I said why do all my cards have a zero balance if none of them have been activated and don't expire until June 2026? She then hung up on me without saying anything, I live in ********* where gift cards don't expire and cannot have fees. I would like my money back.

  Business Response

  Date: 02/19/2025

  We apologize for ******* ******* experience regarding fees related to his three gift cards. Mr. ***** has been contacted and advised that per the cardholder agreement, the cards will be assessed a $5.00 monthly fee after 12 months of inactivity.  This fee is in accordance with the Gift Card section of the CARD act.  The fee was indicated on the holder the card came in, the back of the card, as well as the website. We hope this information is helpful and thank you for allowing us the opportunity to assist with ********** concerns.

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:01/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harland Clarke AGAIN fouled up an order for checks. I deliberately ordered American Heritage checks in the drive through specifying the CORRECT account number and starting check number, but due to wanton ineptitude, AGAIN the checks were attributed to the WRONG account and the start number was that from my previous order.I wonder if anything at Harland Clarke is English literate.

  Customer Answer

  Date: 01/09/2025

  Harland Clarke must stop being a check printing agency as it is INCAPABLE of processing simple orders. It has made SEVERAL mistakes printing checks from the WRONG account and the latest set even had the wrong check numbers.

  I WANT CHECKS FROM MY ACTUAL CHECKING ACCOUNT NOT, NOT, NOT, NO, NOT MY MONEY MARKET AS THESE SLEAZE CONTINUOUSLY, SATANICALLY, UNPROFESSIONALLY MISINTERPRET.

  Since the shysters cannot process what customers want, ********************** should cease and desist.

  Business Response

  Date: 01/21/2025

  Thank you for advising of ****** ******** concerns. Research was conducted where relevant order history was located. ********* was successfully contacted on January 21, 2025. Order details found were confirmed and it was discussed that her Financial Institution (FI) placed her order in question with the wrong account. Furthermore, these orders go direct to print as entered, including the account number selected at the time of ordering. Her FI has since placed the correct order Ms. ****** had initially requested.We have taken appropriate measures to help this situation to not be a continued issue. Contact with her FI is in progress to review Ms. ******** concerns and the actions Harland Clarke has taken to assist. Ms. ****** voiced her appreciation. We apologize for any inconvenience she may have encountered and appreciate the opportunity to respond.

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  HOWEVER I DO NOT NOT NOT NOT NOT NOT USE SATAN'S "MS"!
  Regards,
  
  ****** ******

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order for 80 checks on Dec 2nd. Email was sent to my email address stating the checks were shipped on December 3rd. Payment was withdrawn from my bank account on December 12th. Today is Dec 18th and still havent received my checks. Trying to get a person to speak with is virtually impossible. Ill be contacting my bank. Very unprofessional.

  Business Response

  Date: 01/14/2025

  Thank you for advising of ******** Popes concerns.  Upon contacting Ms. ***** we confirmed her order did ship on December 3rd to the correct address with non-trackable delivery.  Due to the amount of time that has passed since the order left our facility this order is deemed lost in the mail. Ms. **** has followed proper procedures to report the lost order to the financial institution for appropriate security measures for the account. A replacement order has been rushed to her at Harland Clarke expense. Ms. **** expressed her appreciation for our assistance. We apologized for the inconvenience and look forward to her continued business.

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file an additional complaint about Harland Clarke, the check issuing company I am required to use per my Financial institution, ***************. I see theyve had several complaints already. On 11/7/24 I tried to order 60 checks and I kept getting an error message that my order didnt work, so I tried 2 more times. I finally checked my email and saw one order actually did go thru. I immediately tried to call the check company and waited 1/2 hour on hold with no answer. Then I called my financial institution and also couldnt get an answer. It was before a Monday holiday so I called right after the Holiday and still had the same issue no answer at check company or my financial institution. About 2 weeks later I received a charge for $81.48 and 3 orders of checks. Two of the orders were duplicate orders with the same numbers as my first order and worthless so I couldnt use them. I called my financial institution because again they wouldnt answer their customer service line. My financial institution finally talked to me and called them but they wouldnt stop the delivery or refund my money. So I paid for 120 checks I had to throw away. Cost $44.32 extra instead of just $27.16. I was going to write a letter to Harland Clarke complaining I was retired on a fixed income and needed to watch every $1, and this was so unfair. Their website was showing errors and then I couldnt get anyone to answer their numbers, but of course they dont list an address just that number no one answers. What a scam! This company needs to be shut down.

  Business Response

  Date: 12/10/2024

  We attempted to contact ***** ******* via phone and email to gather more information to assist with her concerns.  As of December *******, we have not received a response to our voicemail or emails.  A credit in the total amount of $81.48 posted to ***** Wallaces account on December 5, 2024.  This complaint has been documented for future reference. 

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern:It is time to re-order checks. I've tried on multiple occasions to reach Harland Clarke. All of the lines are automated with no option reach actual customer service. When I put in my information, it tells me to call my bank and hang up. It's unacceptable to not being able to reach customer service. ********************** has added an exuberant shipping fee that costs more than the check with no explanation, option or avenue to reach customer service. I would like my ********************** to be processed with the usual processing fees.

  Business Response

  Date: 12/06/2024

  Thank you for advising of ***** *****' concerns.Upon contacting *****, it was confirmed that their order needs have been completed by their financial institution. No further assistance was requested. We apologize for any inconvenience they may have encountered.