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Business Profile

Consumer Finance Companies

Sun Loan Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Sun Loan Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sun Loan Company has 175 locations, listed below.

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    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Sun Loan and do not have a contract with Sun Loan Company. They did not provide me with the original statement or application when I asked. This was requested 30+ days ago. I reviewed my Consumer Reports and noticed that there was an inaccurate account(s) on my credit report. I contacted Sun Loan Company and asked for them to investigate & remove the inaccurate account from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature and they have not been able to provide such proof to me. This is a violation of the Fair Credit Reporting Act, and these disputed items may not appear on my credit report if they can't be verified by any evidence or proof.

      Business Response

      Date: 05/13/2024

      see attached response

      Customer Answer

      Date: 05/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* *******************************

    • Initial Complaint

      Date:01/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I file my Taxes back in 2022 for 2021, but this all begin to happen the past two year finally resolve this year **** i was supposed to be getting ***** back originally estimated ***** the manager made a mistake and put my social security wages on my federal when i made no federal I got an advance of **** and there was an interest going i was told sometime last week i wouldn't be charged Interest yesterday as i went to see if my check had came in from the bank they told me the bank had used the whole check due to interest. the year before i had to go to another tax place to resolve this because they wanted to charge me to fix their mistake it wasn't till the beginning of last year i found out that she had made a mistake.also on their windows and two different locations it says on the bottom tax services and on top it reads Same day funding. Also as i was trying to contact the bank i was told that my social security was not able to track my money i got the number from irs . sun loan did not want to give me any numbers to resolve this.

      Customer Answer

      Date: 01/25/2024

      I don't have much but I did send a complaint to the district manager 

      Business Response

      Date: 02/08/2024

      see attached response

    • Initial Complaint

      Date:01/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This facility allowed someone, not me to come into their location and refinance a loan for $2600. I recieved documentation 2 days later stating I had refinanced a loan I knew nothin about. I called the location and my calls were avoided by the manager for a day before I finally got to talk to her. She immediately was defensive and advised she was aware of the situation but she is certain I am the person who sat at her desk and signed for a loan, however I had not been there nor spoke with her at all. Somehow someone obtained a expired copy of an old identification card and made up false check stubs and she accepted them and issued them a loan. I asked for documentation of where the funds where deposited, contact information for her district manager, and vidoe footage of me if she is saying I was there and was denied access to all requested info. She said all she can tell me in contact the credit bureau, the associate working advised me that the district manager was there and advised her to hurry and send the information to the credit bureau so that is was on my credit. I have since filed a police report and i am currently reaching out to several news outlet as they are both commiting fraud! I filed a complaint with the company corporate office and still didnt recieve a call back. The associate did say when someone comes in all they ask for is a pay stub and where the money would like to be sent, so anyone can go there and obtain money from somoneones account. The are aware of what they have done because I told them my number was not even correct on my file and they corrected it, and dont even want to talk about the situation. The associate said they verified employment, but that is impossible because the work information they had is somewhere Ive never heard of. They need to be exposed. My credit score just dropped 45 points as one day ago they posted my account is ****** days late, but the account they posted shows paid in full due to fraudulent refi.

      Business Response

      Date: 02/06/2024

      see attached response

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an identity theft victim. Unauthorized transactions and questionable activity associated with my identity have come to my attention. I've reported the matter to the police, but I still need help getting this resolved. I want to get my money back, clear my record, and ask for your assistance in getting this account taken off of my credit report. Could you please assist me with this?SUN LOAN Account #: 20**Date Opened: 02/07/2019

      Business Response

      Date: 01/16/2024

      On February 2, 2019, **************** took out a loan with Sun Loan Company in ******, ** in the amount of $195 which called for a total payback of $39 a month for 5 months. On April 18, 2019, a payment of $50 was received. No further payments were received, and the loan charged off on August 31, 2019. On June 30, 2020, the Sun Loan branch office in ******, ** in which **************** took out his loan, was sold to World Finance. We have reviewed Mr.******* credit report and a manual update has been submitted to Equifax,Experian and TransUnion to report that the loan was Sold to World Finance. We find that it would be inaccurate to remove the account from his credit report as he has requested. If **************** has any further questions, he can call Sun Loan **************** at ************** and request to speak with *********************,Compliance Manager.

    • Initial Complaint

      Date:01/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Sun Loan Co, I do not have a contract with Sun Loan Co, they did not provide me with the original contract as requested

      Business Response

      Date: 01/09/2024

      On August 8, 2018 ******************* obtained a loan in the amount of $1100.05 from the Sun Loan branch office in *******, **. The loan called for a total payback of $115 per month for 15 months. Two late payments were received on the loan, one on 11/09/2018 and another on 02/28/2019 and the loan subsequently charged off 06/28/2019. We have included a copy of the signed contract with copy of ID. In regard to ************** statement that we did not provide the original contract as requested, we are unable to locate any prior direct or indirect credit disputes to which we would have provided a copy of ************** original contract. As to ************** request to remove the account from her credit report, it would be inaccurate to do so. If ************ has any further questions, she may call Sun Loan **************** at ************** and request to speak with *********************, Compliance Manager.

    • Initial Complaint

      Date:12/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was alerted by LifeLock that this company allowed a fraudulent loan to be taken out in my name. I was a little confused that they were able to open the loan in the first place. I have all three credit bureau accounts frozen so they are not able to pull up my credit reports without me unlocking them. For some reason they allowed this fraudulent loan to be opened without even looking at my credit reports. Thank goodness I have LifeLock that alerted me about this loan. Now it is on me to fill out all of this paperwork, including a police report, to have the loan (that they opened) off of my report. My next step is to report them to the ************** due to the fact it is money fraud and it happened across state lines.

      Business Response

      Date: 01/03/2024

      see attached response

    • Initial Complaint

      Date:11/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I 'am not liable for this debt with SUN LOAN COMPANY, I do not have contract with SUN LOAN COMPANY. They did not provide me with the original contract as I requested.

      Business Response

      Date: 11/15/2023

      see attached response

    • Initial Complaint

      Date:11/13/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They haven't took it off my credit and it has been well over 3 years

      Business Response

      Date: 11/15/2023

      see attached response

      Customer Answer

      Date: 11/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************************

    • Initial Complaint

      Date:11/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One company gave my personal information to another company that I did not authorize under validation of debt 15 USC **** which is illegal the account is not mine and I ask this account to be deleted immediately and for my credit score to be updated correctly as it has been a burden on me. in accordance with the Fair Credit Reporting Act this creditor has violated my rights under 15 USC **** section 6 o 2 states I have the right to privacy (15 USC **** (section 6 0 4 a section 2 (it also states a consumer reporting agency cannot furnish an account without my written instructions under 15 USCS ****b a creditor may not treat a payment on a credit card account under an open-end consumer credit

      Business Response

      Date: 11/15/2023

      see attached response

    • Initial Complaint

      Date:11/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is falsely reporting a closed account on my credit report. I am in no contract or legal agreement with this company and has not received a contract or any documentation. I demand that this account is removed from my credit report immediately

      Business Response

      Date: 11/26/2023

      see attached response

    Sun Loan Company is NOT a BBB Accredited Business.

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