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Business Profile

Consumer Finance Companies

Sun Loan Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Sun Loan Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sun Loan Company has 175 locations, listed below.

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One company gave my personal information to another company that I did not authorize under validation of debt 15 USC **** which is illegal the account is not mine and I ask this account to be deleted immediately and for my credit score to be updated correctly as it has been a burden on me. in accordance with the Fair Credit Reporting Act this creditor has violated my rights under 15 USC **** section 6 o 2 states I have the right to privacy (15 USC **** (section 6 0 4 a section 2 (it also states a consumer reporting agency cannot furnish an account without my written instructions under 15 USCS ****b a creditor may not treat a payment on a credit card account under an open-end consumer credit

      Business Response

      Date: 11/15/2023

      see attached response

    • Initial Complaint

      Date:11/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is falsely reporting a closed account on my credit report. I am in no contract or legal agreement with this company and has not received a contract or any documentation. I demand that this account is removed from my credit report immediately

      Business Response

      Date: 11/26/2023

      see attached response

    • Initial Complaint

      Date:10/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Sun Loans, I do not have a contract with Sun Loan Company, They did not provide me with the original contract as requested.

      Business Response

      Date: 10/23/2023

      see attached response

    • Initial Complaint

      Date:10/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not reliable for this debt Sun Loans I dont have a contact they did not provide me with the original contact as I requested

      Business Response

      Date: 10/23/2023

      see attached response

    • Initial Complaint

      Date:08/15/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a loan with this company on August 10, 2023 reached out to the company on the 11th even called them an the representative told me someone would call me back they never did.

      Business Response

      Date: 09/05/2023

      see attached response

      Customer Answer

      Date: 09/07/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:08/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with sun loan.

      Business Response

      Date: 09/05/2023

      see attached response

    • Initial Complaint

      Date:07/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with SUN LOAN #*** ************************************************************************. they did not provide me with the original contract as i requested

      Business Response

      Date: 07/18/2023

      see attached response

    • Initial Complaint

      Date:06/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/25/22 the check was written and on 08/11/2022 the check was paid. They called me and told me I had a loan there. I went to the office and picked up a fraudulent form and in order for me to get the loan out of my name that I would need to fill out the form and have it notarized and bring it back to them. I did all of that . I went in there several times after that asking if they had taken the loan out of my name and each time they stated "NO" . Also, I filed a police report that the loan was fraudulent and the number on the police report is **********. I was fired from my job for reporting this crime. I followed up for several months. This business was in contact with the police department. After several months I went back to the business and they stated that they needed the police report from me. Then the business called me back, and they would send me a form because the other one was expired. I informed them that I was not going to sign anything until I had proof of what I was signing for. I called them back after a few day and told them that I was not signing anything they could just take me to court, because I have done everything they asked of me and this is still going on. I would like for the loan to not be in my name it is not my loan.

      Business Response

      Date: 07/06/2023

      see the attached response

    • Initial Complaint

      Date:05/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a loan with this company and after my first payment i went online to my account to pay the second payment and it showed it wasnt due till the following month. I found it a little odd that i didnt have a payment due on the 9th as i should have but i signed out and went and paid other bills with the money. I then got a call stating i was past due and advised them of what it showed online and emailed them a screenshot to show proof that it showed i didnt owe till the following month. They stated i wasnt the only person who said this happened and it could have been a glitch in the system. This caused me to be behind a month. A few weeks after this issue my sons dad went to jail and we were in the process of moving and they called daily even though i had already talked to someone from their company and she stated she notated everything so that they wouldnt constantly call. Ive been paying small payments whenever i can but they still call every day during my work hours and i cant answer. So today they call my job and are advised they are on a recorded line they get transferred to me and they start saying i have a loan thats past due and stating the amounts and im telling them were on a recorded line , we cant take personal calls at work, and the calls being recorded so anyone within our company has access to listen to the recorded call and hear my personal business. The rep kept repeating the information about my account and stating they will continue to call. This is a violation of the ****** Technically they are informing third party of the debt because everyone within the company i work for can listen to the call. ***************** reviews all calls and will hear it. I even provided the rep the name of our family attorney to contact and she still kept pushing asking for a date for when i will pay. I will be addressing this with my attorney when i get off of work because you cant violate peoples privacy and think its okay.

      Business Response

      Date: 06/19/2023

      see attached response

    • Initial Complaint

      Date:05/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband took out a loan and rather than take the entire term to pay it off, he paid it off in 4 rather than 10. He saved a whopping $30.00+. How in the hell?! He was never late and never missed a payment. His interest rate was a whopping 95%. Highway robbery!!!!!! We walked in asking for an amortization schedule and neither the account manager nor the supervisor knew what to provide. They provided me a loan payment history which provided absolutely no breakdown of how interest and principal was applied. You should have seen the confused faces when I asked for this. Their response was, our system doesnt provide that info! I also asked for a payoff but for some reason, that was absurd. Why wasnt I able to see what it was that my husband paid off?! Needless to say, this place is a joke. Yeah, he took out a loan in a time of need but you best believe he wont be doing that again!

      Business Response

      Date: 05/12/2023

      see attached response

      Customer Answer

      Date: 05/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      M *******

    Sun Loan Company is NOT a BBB Accredited Business.

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