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Business Profile

Credit Union

Credit Human

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Credit Human's headquarters and its corporate-owned locations. To view all corporate locations, see

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Credit Human has 16 locations, listed below.

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    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checks/Payments delivered on credit card account were deposited into a share account instead of being applied to my credit card obligation for two month by tellers. ** decided to report my account two times over 30 days late. Upon discovery, I utilized CH app to transfer amount due to pay credit card amount due. I discussed this issue with a so called specialist named and demanded CH remove derogatory reporting as this is clearly CH's error. I was told that a branch manager was going to call me but to date no response. I have elevated complaint to ******************************* and I am going to file suit in county court due the harm inflicted by CH's actions. ** has the discretion as do all financial institutions of setting the record right and refuses to do so. A referral to **** is also being sent.

      Business Response

      Date: 11/26/2024

      Credit Human will work directly with Mr. ********** to address the issue. 

      Customer Answer

      Date: 11/26/2024

      Complaint: 22603762

      I am rejecting this response because: Credit Human's response is too vague and does not address a timeline for resolution.  This should have never occurred and it is interfering with a couple of loan transactions in purchasing real estate because my credit score has been impacted tremendously as a result of Credit Human's derogatory reporting.  The only option remaining is to file suit in county or district court which I am working on at present.

      Regards,

      ****** **********

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an auto loan that requires insurance. I have insurance and submitted it 3 times and every month they charge me ******. I refuse to pay for that forced insurance, but they keep charging me.

      Business Response

      Date: 11/12/2024

      Credit Human will work directly with Mr. ***** to resolve the issue.

    • Initial Complaint

      Date:10/28/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Credit Human formerly San Antonio Credit union, has not been the same since change the name or whatever they did. I have a bill due today and I keep my card locked because it seems too easy for money to be stolen from banks and accounts. Today I attempt to pay my bill and I cannot unlock my card. This is the second time this year I have had this issue. I have no idea why they have an app that the cannot manage

      Business Response

      Date: 10/29/2024

      Credit Human will work directly with Ms. ***** to resolve the issue. 

      Customer Answer

      Date: 10/29/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* *****

    • Initial Complaint

      Date:10/21/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ***** ******** S, Has been requesting a Loan Extension due to my salary was decrease and Expensives are higher than earnings, I been requesting Loan Extensions for the entire year of 2024, Credit Human has failure to respond or to process my request. Please assist me on this issue, my financials are NOT in good standings, and I am father of two kids and I am the only income for my family....

      Business Response

      Date: 10/22/2024

      Credit Human will work directly with Mr. ******** to resolve the issue. 

      Customer Answer

      Date: 10/22/2024

      Complaint: 22441734

      I am rejecting this response because: I ***** ******** had been requesting loan Extensions ALL year of 2024, due to lower of income and higher expensisves than earnings.  The request of asking for a Loan Extension was to prevent being sent to the credit bereau, by Credit Human not answering to my request, I was reported to the Credit bereua THREE times, this remark lower my credit score and is affecting my family.  Please consider removing missed payment from Credit Bereue.  I would greatlly appreciated.

      Regards,

      ***** ********

    • Initial Complaint

      Date:10/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a Federally Chartered Credit Union Credit Human has failed me as a long time loyal member since 04-08-2014. I am sad, frustrated, and upset this organization has done very little to meet or attempt to meet member expectations. I do not appreciate being belittled and looked upon as a scammer attempting to get a free meal. I submitted a dispute in the amount of $41.17 on 9-5-2024 and again on 9-23-2024 upon Credit Human request. The second time I submitted this dispute was via on mobile banking platform. My dispute is a legitimate dispute and was submitted in good faith after I was advised from the merchant I needed to contact my banking establishment.I have done everything I was told by Credit Human at the branch in ******* including closing my debit card and having a new one issued. I have also done what I was told over the phone and yet I do not have resolution after 30+ days.Mission statement failure, if I can not trust credit human with little how can trust with much more. To Help Our Members Build Slack and **************** Stress

      Business Response

      Date: 10/09/2024

      Credit Human will work directly with Mr. **** to resolve this matter. 

    • Initial Complaint

      Date:09/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When applying for credit. Credit human run my credit. Then told me the did not offer credit for land/home in my state. I contacted them asking them why and requesting a letter of deletion. And they stated it was systematic and runs no matter what. They failed to disclose states they offer credit in. Or have their system set up to not process. It should not be on my credit due to their failure to disclose.

      Business Response

      Date: 09/05/2024

      Credit Human will work directly with our member to resolve any complaints.

    • Initial Complaint

      Date:05/31/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never have any business with this Credit Union and now they using my name and address to send offer "Marketing". So, please suppress/removed any marketing (regular) mail and STOP using my name and address for future mail.

      Business Response

      Date: 05/31/2024

      Credit Human will work directly with the complainant so solve the issue. Thank you.

    • Initial Complaint

      Date:05/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 30th I started the application process for a Q Money loan with Credit Human FCU. I didn't know complete the process due to receiving a phone call. When my call was complete i attempted to complete the application I started but my previous application was timed out. I started a second application and completed that one which was approved. My account was charged 2 application fees of $20. I requested a refund and was refused twice. I would like my $20 back.

      Business Response

      Date: 05/31/2024

      Credit Human will work with our member to resolve the issue. 

    • Initial Complaint

      Date:05/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Similar to another consumer's complaint on your website dated 5/1/2024: We used Credit Human through our solar panel provider Arch Solar. We made our first payment of $250 within 3 months after our loan closed (I thought I was actually paying early because the loan documents state we have 6 months to make our first payment). I then paid an additional payment of $250 at the 4-month **** to help reduce the principle. The most recent statement came with the same principle amount and they have taken and put the $500 towards interest that they say we owed for the first 3 months. I have reached out to Credit Human twice to resolve the issue. The first time they didn't tell me that they would continue to charge interest on the first three months even after we made our first payment. The second time I called they said we still owed $125 more interest for those first 3 months, that is $625 in interest for the first three months. They say the fine print of the loan states they can choose to charge interest during the 6 months after the loan closes. Their statements have barely any information on them, don't say what the interest is for, don't mention that interest continues to accrue on a certain amount, don't say we were late in a making a payment, nothing. This credit union is slimy to say the least.

      Business Response

      Date: 05/21/2024

      Credit Human will work directly with our member to resolve the issue.  

      Customer Answer

      Date: 05/21/2024

      Complaint: 21739887

      I am rejecting this response because: Credit Human has not yet attempted to contact me after I called them twice and received no satisfaction. 

      Regards,

      *********************************

    • Initial Complaint

      Date:05/01/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We used Credit Human through our Solar Panel Provider. We made our first payment of $163.80 and then an additional lump sum of $500 to help reduce the principle on 4/3/2024. The statement came the following month with the same principle amount and they have taken and put this additional amount of $500 towards interest that was not even accrued yet. I have reached out to them to immediately resolve the issue and have not heard back yet. If this is not resolved I will be looking into a lawsuit over this issue as there was not accrued interest for the $500 to even go towards. Meaning this money they took and made completely disappear as if it never existed.

      Business Response

      Date: 05/02/2024

      Credit Human will work directly with the complainant to resolve the issue. 

      Customer Answer

      Date: 05/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution should be satisfactory so long as the company follow through with their noted response.

      Failure to do so however may result in a secondary complaint to the BBB or a pursuit of legal actions against the company Credit Human. 

      Regards,

      *************************

    Credit Human is NOT a BBB Accredited Business.

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