Business Profile

Financial Technology

FloatMe

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for FloatMe's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

83 total complaints in the last 3 years.
23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Floatme is trying to take 81 dollars out of my account without authentication. I emailed them several times to get it stopped and they won't answer. I don't have that money in my bank account because of them.
Business Response
Date: 12/26/2024
Hi,
I found an active subscription under your email that took out a Float on December 6th. The charge in question is repayment of this Float, due on December 24, 2024. Since this charge is repayment for an advance, it is not eligible for a refund.
If you'd like to cancel your FloatMe account, you can do so any time by heading to your membership settings, or by emailing ************************************************************

Thanks,
FloatMe Support
Initial Complaint
Date:12/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive received these $3.99 charges for well over a year. I dont remember my password and there are no options to help reset the password, so this has been a recurring charge. Id just like to have the membership cancelled since I cant seem to get to a point where I can do it myself.
Business Response
Date: 12/26/2024
Hi,
I have canceled your subscription as requested. You will maintain access to FloatMe until the end of the current billing period, then your account will close. If you have any pending subscription fees, please be aware that you may receive an email notification once the final transaction has cleared.

We charge a $3.99 monthly subscription fee for access to all of our services, including Floats. Our services also include a budgeting tool and our Financial Forecast feature. We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.

Members can cancel any time by heading to their membership settings or by submitting a support request at ************************************************************
Thanks,
Initial Complaint
Date:12/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a float me account thinking that at some point I will qualify to cancel the account at any time. This comes keeps taking money out of my account each month despite me asking them to cancel and close the account! There is no phone number for customer service and they have also been sued for taking money from people! I They have taken over 50 from me and keep doing it sometimes twice in a day! I would like to get a class action started against them and I want my money back!
Business Response
Date: 12/26/2024
Hi there,
I see there were some overdue charges on your FloatMe account for November and December. When a payment cannot be collected due to insufficient funds in the account, the system will continue trying periodically until it can collect. Once there is enough money in your account, the system will collect your overdue charges, often on the same day.
You are now up to date, and I have canceled your subscription. You will maintain access to FloatMe until the end of the current billing period, then your account will close. If you have any pending subscription fees, please be aware that you may receive an email notification once the final transaction has cleared.
We charge a $3.99 monthly subscription fee for access to all of our services, including Floats. Our services also include a budgeting tool and our Financial Forecast feature. We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.

Members can cancel any time by heading to their membership settings or by emailing ************************************************************

Thanks,
Initial Complaint
Date:12/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 15th, I requested a 35 float me advance, which was posted to my account. Yesterday, I noticed that the 35 was debited from account 10 days earlier than the payment date. I contacted floatme customer service by email, and I received a message that a ticket was created, but i still have not received my 35 back in my checking account. I see on their app that the 35 is due back to them in 10 days, so I fear i will be double charged. I just want the 35 in my account.
Business Response
Date: 12/26/2024
Hi there,
I see one of our agents is currently addressing your situation. It seems that the $35.00 payment in question is for a previous Float, taken out on November 26th. This Float was paid back on December 16th.
You then took out a new Float on December 16th, this is the Float that is currently due on December 27th.
You can confirm this by checking your bank statement. If you have further questions about the transactions, please contact your bank directly, they can confirm that there is a both a charge and a deposit from FloatMe on December 16th.

Thanks,
Initial Complaint
Date:12/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with this company and saw that it was worth sticking with, I canceled my membership of $3.99 and wanted to delete my account but see no option to. I would like them to delete my account and make sure the $3.99 membership is canceled.
Business Response
Date: 12/05/2024
Hi there,
I found an account under your information that was closed before any subscription fee was charged. If you are referring to a different FloatMe account, please contact us at *********************************** as we'll need more information to find this account and cancel it for you.
The account closed per the account holder's request on December 5th, 2024.

FloatMe handles member information as outlined in the Privacy Policy and Terms of Service, which were accepted by the account holder upon creation of their account. These may be viewed online here. Additionally, FloatMe does not sell or share members' personal data or information.
Thanks,
Customer Answer
Date: 12/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

Cas *******
Initial Complaint
Date:11/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company is refusing to delete my account profile from their app. I am not asking the company to delete my data, i understand they can keep that. However they can delete my profile from their app so that it cant be logged into or used again. I know this because I did it with a previous email. The company also wont allow you to access your settings within the app without paying the subscription fee which should be illegal. If I could access the settings there might be an option in it to delete. They use the term deactivate for your account, the issue with that is they try to make it seem like its about deactivating your subscription when they know **** well it should be about the profile within the app. Since I understand data retainment my request to remove my profile from the app so it can no longer be used is not unreasonable. Even in the email chain they acted like they didnt understand this concept when theyve done it before. Starting to get the suspicion Im dealing with an AI and not a human.
Customer Answer
Date: 11/25/2024
Company will not allow me to deactivate or delete my profile/account from the app so that it can no longer be used again. Company requires subscription fee to access any settings to handle this on my own. Im not asking to have my personal data removed, just my account/profile from the app. I did this before with a different email on an old account so I know its possibe. They are refusing to acknowledge this request and pretending like Im talking about subscriptions or data.
Business Response
Date: 11/25/2024
Hi there,
I see your request has been resolved via support ticket. Please check your email for our response.
Thanks,
Customer Answer
Date: 11/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:11/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have unsubscribed from float me over a year ago and Im still getting charged the monthly fee
Business Response
Date: 11/18/2024
Hi there,
The account under email ****************************** remained Active since its creation on January 17, 2023. I have now canceled it for your convenience. You will maintain access to FloatMe until the end of the current billing period, then your account will close. If you have any pending subscription fees, please be aware that you may receive an email notification once the final transaction has cleared. Please note, like other subscription-based apps, deleting FloatMe from your device or not using our service does not cancel your membership.

We're sorry to see you go, if you need anything else don't hesitate to contact us.
Thanks,
FloatMe Member Experience Team
Customer Answer
Date: 11/18/2024
Complaint: 22546676

I am rejecting this response because: I did indeed cancel the subscription and didnt kno I was being charged until recently

Regards,

**** *****
Business Response
Date: 11/25/2024
Hi there,
Upon further investigation, we were unable to find any record of a cancellation request for this account. As long as your subscription is active, you are subject to our subscription fee. Please note, like other subscription-based apps, deleting FloatMe from your device or not using our service does not cancel your membership.
We charge a $3.99 monthly subscription fee for access to all of our services, including Floats. Our services also include a budgeting tool and our Financial Forecast feature.

We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.

Members can cancel any time by heading to their membership settings or by letting us know. Your account is now canceled, you will not be charged.
Thanks,
Initial Complaint
Date:10/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Float Me has been charging me $3.99 subscription fees for five (5) months now even though I can longer log-in on the app (due to a so-called authentication error) of which I can locate NONE. No VPNs, Wi-Fi safe and secure and password thats been recently changed and verified countless times. Made timely payments in the past so not sure why Ive been barred and why I continue to be charged?!Would like a refund for the monthly fees (5 X 3.99) to my payment method on file as I never recall being informed of those charges let alone agreeing to pay ******* addition, I would like to remain and eligible to receive cash advances given I meet the preset requirements. Tried repeatedly via the app support and subsequent emails to resolve this matter but only received generic help desk replies.Thank you.***** ***** **************
Business Response
Date: 10/31/2024
Hello there,
I see one of our agents was able to fix the issue for you on October 21 and you were able to take out a Float, great! As a courtesy, we have refunded 90 days of subscription fees, for a total of 3, $3.99 charges. Please allow a few days for the amounts to clear.
We're so happy you're part of the FloatMe community. If you experience further issues, please contact us right away.

Thanks,
Initial Complaint
Date:09/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They been charging me since 2022 twice monthly $3.99 twice a month and I havent even used they service so they been charging me taking my money for no reason and havent did nothing for me in return I contact them and they only refunded me for 5 charges they took from me I want all my money refunded since 2022 which is 52 total I have screenshots of all the charges and they not trying to give me all my money back even for the inconvenience
Customer Answer
Date: 09/06/2024
Clearly I posted screenshots in my complaint if u look at the images from my complaint u initially read u will see the billing they took from my bank account from last month all the way til the end of 2022 u will see the charges go back and look thats the proof
Business Response
Date: 09/09/2024
Hi there,
I see one of our agents has already explained the situation. We found several accounts under your information, these accounts have all been canceled for your convenience and the eligible charges refunded. Our policy only allows for one account per member and bank account, and we strongly recommend you start only one account under your name to avoid multiple charges.
We charge a $3.99 monthly subscription fee for access to all of our services, including Floats. Our services also include a budgeting tool and our Financial Forecast feature. This fee helps us ensure the security of the platform and provide our current and future services.

We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.

Members can cancel any time by heading to their membership settings.
Thanks,
Floatme Support

Customer Answer
Date: 09/12/2024
Complaint: 22247543

I am rejecting this response because:
Doesnt matter because I didnt sign up for multiple account for one I only signed up for one and for two I never used yall services yall never loaned me any money or gave me floats all yall ever did was scam me and charge me $3.99 twice a month dating all the way back to 2022 for no apparent reason why charge me if im not getting anything out of it explain one thing yall did for me for me to get charged ? ABSOLUTELY NOTHING ! I want every ***** back yall took from me canceling my account two years later aint doing me no good when yall double charged my account monthly and stole all that money from I signed with yall through one account in 2022 and only used it for one day than backed off when I found out yall wasnt loaning out money and never logged back in again so its no reason I shouldnt of been getting charged if yall wasnt no help to me at all I want ALLLLL OF MY MONEY. Back not a tiny percentage but all the scamming is sickening and has to stop TODAY !
Regards,

Darrylleesha *******
Business Response
Date: 09/19/2024
Hello Darrylleesha,
We apologize for any inconvenience and regret that we were unable to meet your needs. The message shared by our team on September 9, 2024 stands. We have canceled all related accounts and refunded all eligible charges. I have pasted the message below for your convenience:
Hi there,
I see one of our agents has already explained the situation. We found several accounts under your information, these accounts have all been canceled for your convenience and the eligible charges refunded. Our policy only allows for one account per member and bank account, and we strongly recommend you start only one account under your name to avoid multiple charges.
We charge a $3.99 monthly subscription fee for access to all of our services, including Floats. Our services also include a budgeting tool and our Financial Forecast feature. This fee helps us ensure the security of the platform and provide our current and future services.

We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.

Members can cancel any time by heading to their membership settings.
Thanks,
Floatme Support

Have a great day,
***

Customer Answer
Date: 09/20/2024
Complaint: 22247543

I am rejecting this response because:

Regards,

Darrylleesha *******
no yall only refunded 5 of the charges yall charged me like over 15 yall thought 5 chargers would resolve it when yall charged me twice some months and once alot of other months it dont work like ithat I been provided prioof of yall charging me tremendously yall didnt try to resolve it because I dont feel its resolved until I get every ***** I lost into the company from not even using it at all
Business Response
Date: 09/30/2024
Hi there,
We charge a $3.99 monthly subscription fee for access to all of our services, including Floats. Our services also include a budgeting tool, and our Cash Flow features. We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.
Members can cancel any time by heading to their membership settings or by submitting a support ticket. Please note, like all other subscription-based apps, simply deleting FloatMe from your device or not using our service does not cancel your membership. Your membership remains Active and ready to use as long as you do not cancel.
Upon investigation, I was able to find and refund some further subscription fees, for a total of 12 subscription fee refunds. These are all the possible refunds for this account, as all other charges failed.
Thanks,
Initial Complaint
Date:09/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August ******* I applied for an advance with FloatMe through their app that I downloaded from the App Store. I did not receive any type of advances and the app only provided me with an error message. I tried several times on August 29, 2024 to change my password with an attempt to unsubscribe from the monthly subscription fee. Each time I was given the same error message. There was a FAQ page that has a link that sends a request to a representative to assist me unsubscribing. I submitted the request and was told I would receive a response in 24 hours. I tried again on August ******* to change my password; again just to be able to login to my account to unsubscribe from all future subscriptions. So at this point I was not provided any cash advances and Im not able to access any of their so called offered benefits. So I started to ****** to find a customer support number. I could not find one. I sent another email to *********************************** And they responded back with a generic email that some of their employees were out of the office enjoying the holiday and response times would be longer than usual. So at this point Im now fully aware that I am being scammed. Your website states you are available 24/7. And the last time I checked August 30, 2024 is not a federal holiday. So I started googling the *************** where i see the numerous complaints already filed by others with the BBB as well as a the *** filing earlier this year. Now I accept full responsibility for not doing my research before. However, it is disheartening that a so called corporation can continue to bypass laws and continue to blatantly scam people who are already struggling. Also, I want to reiterate this company has not taken any money out of my account and they havent deposited any. I want them to cancel my subscription permanently delete my account(s) and all of my banking information. I do not want an unauthorized monthly charge of $3.99 to my bank account.
Business Response
Date: 09/03/2024
Hi *********,
We apologize for the delay in getting back to you. We are a small team, and some of us were out of office for Labor Day weekend. We have replied to you via email with details about your situation, please check you inbox.
It seems there indeed was an error upon sign up, which has now been fixed. Thanks for bringing it to our attention! Your account is now closed, you will not be charged. If you require further assistance, just let us know.
FloatMe Support
Customer Answer
Date: 09/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************

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FloatMe is NOT a BBB Accredited Business.