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Business Profile

Financial Technology

FloatMe

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

This profile includes complaints for FloatMe's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FloatMe has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • FloatMe

      454 Soledad St San Antonio, TX 78205-1554

    • FloatMe

      110 E Houston St Fl 7 San Antonio, TX 78205-2991

    • FloatMe

      2814 Detroit Road Cleveland, OH 44113

    • FloatMe

      106 E 6th St Ste 900 Austin, TX 78701-3665

    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase of 3.99 to use their product. After doing so my bank does not support there app and what the app is made for doing. I asked to close my account with refund. ********************** told me they can not issue a refund do to something along the lines of it helps us. All I asked was for a refund since I can't use their product and floatme will not do so.

      Business Response

      Date: 08/22/2024

      Hi there, 

       

      This member's account was canceled and refunded on August 20th, 2024. The issue has been resolved. 

       

       

    • Initial Complaint

      Date:08/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company **** me stated I could get a cash advance. Charge me 3.99 for subscription, then denied me an advance

      Business Response

      Date: 08/18/2024

      Hello there, 

      As requested by the member, I have canceled the account immediately and issued a refund. We charge a $3.99 monthly subscription fee for access to all of our services, including Floats. This fee helps us ensure the security of the platform and provide our current and future services. Our system uses a variety of data points to determine if a member qualifies to Float. We do this to minimize the possibility of an overdraft fee or a defaulted Float upon repayment. 


      We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.

      Members can always cancel any time by heading to their membership settings. 

       

      Thanks, 

      FloatMe Support

      Customer Answer

      Date: 08/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      However, when people are asking for an advance, it's because they need it. To charge first then say advance not approved it just not right. 

      Regards,

      ****** *********

    • Initial Complaint

      Date:06/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed my account, couldnt access the app, but they kept charging me, even after I had already asked them to personally delete my account

      Business Response

      Date: 06/10/2024

      Hi there, 

      The FloatMe membership under the provided information remained Active until it was canceled on June 5th, 2024. The most recent subscription fee was refunded at the member's request. 

    • Initial Complaint

      Date:04/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I downloaded FloatMe app approximately a year and a half ago, In hoping to get a $50 loan until my pay day. I entered the required information in order to set up an account on the app. The problem started when I tried to put in my source of income. For some reason the app had trouble finding my source of income even though I provided my debit card to them and they could clearly see my income. I had direct deposit set up with the company I worked at and you can clearly see that on the app because the app shows you your card balance and also shows what you spend and what merchants you spend money at. Ive reached out to customer service for ********************** and submitted my source of income about 3 times now to a person named ***** but no one has responded to my emails all 3 times now. But they keep charging me 3.99 every month for a year and a half now for a service Im not and cannot use. I feel as if Im being robbed and took advantage of.

      Business Response

      Date: 05/06/2024

      Hi there, 

      I see the member with the account under email ********************* is correct. Our system was unable to find income because the bank linked (Go2bank) is having connection issues with our security platform, Plaid. The bank was able to link, but no transactions are visible on our side. This is a technical issue between Go2bank and Plaid. Unfortunately, our system cannot approve someone for a Float without verifying income first. 

      I will contact the member directly via email to inform them of the problem and issue a refund for this month's subscription. If they are unable to link a different bank, I will cancel their subscription for them so they do not continue being charged. 

       

      Thanks, 

      FloatMe Support

    • Initial Complaint

      Date:04/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone has made an account at ********************** using my email and linked it to Digital federal credit union bank account via plaid. I have never downloaded or plan to download floatme app and the account with digital federal credit union is fake as well. I do not want to download the app or waste time talking to floatme customer service, just want to make sure they dont send money to the fraudster trying to use my email account. Name coming up on email header is ***********************

      Business Response

      Date: 04/04/2024

      Hi there, 

      We have located the account in question, under email *****************. I have now flagged the account for Fraud and contacted our security department. No charges were made on the account and no Floats were taken out. We recommend the user change his email address password immediately, along with any other passwords that *** have been affected. 

       

      Thanks, 


      Customer Answer

      Date: 04/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      Najam Ud Din

    • Initial Complaint

      Date:04/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i signed up for services only to find out they cant help me so i cancelled my membership and then they charged me the membership fee not once but twice

      Business Response

      Date: 04/04/2024

      Hi there,

       

      The account under email **************** had two overdue subscription charges, and had a pending cancellation. This means the member would retain access to the subscription until the end of the current billing cycle. When a payment cannot be collected due to insufficient funds in the account, the system will continue trying periodically until it can collect, even if the account is set to be canceled at the end of the billing cycle. Once there is enough money in your account, the system will collect your overdue charges, often on the same day.  

      I have now canceled the account immediately and refunded the last two subscription charges as a courtesy. 

       

      Thanks, 

    • Initial Complaint

      Date:04/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This a dead company, Ive been randomly charged $1.99 randomly, sometimes multiple times a month. I have seen this mentioned many times before and I think its an obvious theyre doing this on a large scale and probably collecting a lot of money by doing this. I dont have an active subscription and havent for years. Yet some how they will continue to charge your card on file. They probably feel like they can do this because of the small amount. We need this company to be put out of business- they run just like ********* which does the exact same thing. Randomly charging accounts. Had to report both to my bank and have them blocked.

      Business Response

      Date: 04/04/2024

      Hello, 
      This member had an Active account under email *******************. This account had a continuous active subscription until it was canceled at the member's request on March 30th, 2024. The member requested a cancellation via Support ticket and we replied the next day with a thorough explanation. Members are able to cancel in-app any time by heading to their membership settings. Like most other apps, simply deleting the app from your device does not cancel your subscription. 

      We consider this case closed, as the account was canceled and all requests from the member were fulfilled. 

       

      Thanks,

    • Initial Complaint

      Date:03/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a personal loan and they denied me but they are charging me a monthly fee even though they denied me the loan

      Business Response

      Date: 03/06/2024

      Hi there, 

       

      We charge a monthly subscription for access to all our services, including Floats. Float eligibility is determined based on several factors to minimize the possibility of an overdraft upon repayment, or a defaulted Float. 

       

      I have now refunded this member's subscription fee and can confirm the account is canceled. 

       

      Thank you very much, 

      FloatMe support

    • Initial Complaint

      Date:02/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have been charging me every month since 2022 and i dont use their service or have an account with them. They need to remove my information and refund my money or i will talk to a lawyer about this! And take legal action

      Business Response

      Date: 02/12/2024

      Hi there, 

      The user in question had an Active subscription with ** under email ********************* until 2/10/2024, when the user canceled it. This account has a defaulted Float, which means an advance was taken out and never paid back. For this reason we can ascertain the user was aware of their subscription and indeed made use of our services. We charge a monthly subscription fee for access to our services, including Floats. This fee helps us ensure the security of the platform and provide our current and future services. We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.

      In addition, all users are notified of the monthly membership after the 7-day trial prior to setting up their account via the app store, app, and our website. Like most apps, deleting the app doesn't cancel your account. 

      I have now refunded the most recent subscription charge as a courtesy. The amount should be deposited into the user's account within 3 business days. 

       

      Thanks very much, 

      FloatMe Support

    • Initial Complaint

      Date:02/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with float me because I wanted to take advantage of their small dollar advances but they took advantage of me instead. Ive been getting charged since October 2023 but have never been approved for an advance. Its not right for a company to charge consumers & deny them the opportunity to use their services.

      Business Response

      Date: 02/08/2024

      Hi there, 

       

      We do charge a monthly subscription fee for access to all of our services, including Floats. This fee helps us ensure the security of the platform and provide our current and future services. We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.

      I see the customer has already canceled his account, I have now refunded his subscription fees. 

      Thanks very much!

      FloatMe Support

    FloatMe is NOT a BBB Accredited Business.

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