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Business Profile

Financial Technology

FloatMe

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

This profile includes complaints for FloatMe's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FloatMe has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • FloatMe

      454 Soledad St San Antonio, TX 78205-1554

    • FloatMe

      110 E Houston St Fl 7 San Antonio, TX 78205-2991

    • FloatMe

      2814 Detroit Road Cleveland, OH 44113

    • FloatMe

      106 E 6th St Ste 900 Austin, TX 78701-3665

    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $1.99 on May 8th from a company called FloatMe and I had to idea I signed up for a membership so I just found out I was signed up for a membership without my permission or knowledge and they used my account info which was supposed to be used to supposedly track my acc and tell me how much I am spending on difference things and also see if I qualified for a $50 fee which was the main reason I downloaded the app but they kept saying I didnt qualify because I didnt have enough deposit which wasnt true and they refuse to refund my money back my email is *************************** I am also requesting for my bank info to be removed from their system.

      Business Response

      Date: 05/10/2023

      Hello, 

       

      The account under email address ************************** was canceled and the subscription fee was refunded at request on May 9, 2023. The user submitted a support ticket on Monday May 8, which was replied to on May 9th. 

      Please see attached screenshot of the member's support ticket, stating that they signed up for an account themselves but would like to cancel. Since this user's refund is on the way, we will mark this issue resolved. 

      Let me know if you need anything else. 

      FloatMe Support

       

      Customer Answer

      Date: 05/17/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      Diekolola Adewusi

    • Initial Complaint

      Date:04/24/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive cancelled my float me account and yet theyve still charged me $1.99 on 04/24/2023. *** never qualified for anything and Ive attempted to delete my bank account info but no success,

      Business Response

      Date: 05/03/2023

      Hello there, 

       

      The account under email *************************************** was canceled on 4/25/2023. The charge in question was made on 4/21/2023 and has now been refunded as requested. 

      We have contacted the member via email to let them know of the refund. We have marked this case solved on our side. 

      Please let us know if you need anything else. 

       

      Have an amazing day!

      FloatMe Support

      Customer Answer

      Date: 05/03/2023

      Better Business Bureau:

      I have reviewed the response and I would like to clarify, I cancelled float me account prior to o4/21/2023. There is an in app option to cancel and it doesn't specify what date you cancelled on. Float me is a scam. 


      Regards,

      *****************************

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a floatme account and you will not let me remove my bank info this is illegal and I dont want to have to get my bank involved please remove my bank info now!!!!

      Business Response

      Date: 04/23/2023

      Hello, 

      This customer's ********************** account was under email address *********************.

      This customer's bank information was removed by one of our agents at the customer's request on Friday April 21, 2023. We are more than happy to remove a user's banking information from our database upon request.

      We have marked this customer's support request resolved on our side. 

      Please let us know if you require anything else. 

      Thank you, 

      FloatMe Support

      Customer Answer

      Date: 05/01/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

    • Initial Complaint

      Date:04/17/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      float me app taking money out of my account and i haven't received anything from them for services. they are stealing money

      Business Response

      Date: 04/17/2023

      Hello, 

      Upon review of this customer's account, we found that their subscription remained Active until it was canceled by the customer on April 14, 2023. 

      We charge a **** monthly subscription fee for access to all of our services, including Floats. This fee helps us ensure the security of the platform and provide our current and future services. We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.

      Our customers can cancel their subscription any time via the app or by emailing us directly. We have now refunded the latest subscription charge as a courtesy and responded to the customer's refund request via Support ticket, which as submitted earlier today on April 17, 2023.

      We have marked this customer's support request Solved on April 17, 2023. 

       

      Please let us know if you need anything else. 

       

      Have an amazing day!

      FloatMe Support

       

      Customer Answer

      Date: 04/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:04/17/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FloatMe continues to charge my debit card twice a month for $1.99. My account was canceled previously months ago and I never qualified for a loan. This company is a scam. I have notified FloatMe two times with no response. I want my money refunded.

      Business Response

      Date: 04/17/2023

      Hello, 

      After a thorough review, we have found two accounts under this customer's information. One was closed, but one remained Active until it was canceled on April 16, 2023 at the customer's request. 

      We have now refunded the last two subscription charges on this account (email address: ********************* as a courtesy and replied to the customer via email. Customers can cancel their subscriptions any time via the app or via email. Our policy strongly recommends starting only one FloatMe account to avoid double charges. 

      This customer's support request has been marked Solved as of April 16, 2023. 

      Please let us know if you require further information. 

       

      Have an amazing day!

      FloatMe Support

      Customer Answer

      Date: 04/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************************

    • Initial Complaint

      Date:03/27/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed my float me account on 11/14/22. I was wondering why I was still being charged $1.99 from ACH since then. ON 03/03/2023 I received an email from ******* at float me. I have added the screenshot of the email below. I followed the steps he told me to. I thought that it was done. Then I went to my banking app today 03/25/2023, low and behold I see an ACH from my bank for another $1.99 not even 1 month later! Also, I downloaded the app again just to try and cancel AGAIN through the app but I cant because floatme blocked my account for whatever reason. They are stealing at this point! I want my checking account information scrubbed from their database and I want a full refund of every $1.99 they took since I closed this account in November 2022!

      Business Response

      Date: 04/11/2023

      Hello, 

      We appreciate your patience in this matter. We've conducted a thorough investigation and found that the member in question (***************************) had 3 separate Active FloatMe accounts. We strongly discourage opening more than one FloatMe account to avoid multiple charges.

      All FloatMe accounts detected by our system to be related to this user's device and information have now been closed, and the subscription charges were refunded as requested on March 25, 2023.

      We have marked this issue resolved.

       

      Thank you for your time,

      FloatMe Support

       

       

      Customer Answer

      Date: 04/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:03/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people do not allow cancelling subscription!!!!!!! I've never used a dime because I didn't qualify and now they are charging my account!!!!!

      Business Response

      Date: 03/10/2023

      Hi ********,

      Thank you for reaching out to us about your concern. We unfortunately were unable to find any prior messages to our support team- the best way to contact us is through ********************************** or via an in-app support message.

      As a courtesy, weve provided a credit back to your original billing method for your FloatMe membership (this may take up to 5 business days to be received). We would like to note that we try to make our membership billing very clear by disclosing it up front in our app store listing and during the signup process prior to entering any payment information. If there is anything we can do to make this clearer wed love to hear from you!

      In addition, we have closed your account to ensure you are not billed after your receive your courtesy refund. Accounts may be cancelled at any time by following our instructions at **********************************************************************************************************************************************************************************************************************************

    • Initial Complaint

      Date:02/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Float me refuses to allow me to access my account and has blocked me from the app and logging in but wont stop charging my bank account monthly. I havent been able to borrower money since 2021 and yet I still have monthly charges from float me every month for $1.99. It is not a lot of money but it is useless and not beneficial to pay a company for no reason especially considering I have an email stating my membership was canceled but yet they still withdraw funds from my account every month. I have reached out to support I have tried to call but there is no customer service number I have followed the steps to cancel membership yet FloatMe never stopped charging me monthly. I have no other resort but to file a complaint in hopes to get this resolved.

      Business Response

      Date: 03/10/2023

      Hi *******,

      I investigated this matter for you and found that an agent previously assisted you in closing your additional account and issued a courtesy refund on. I have attached a copy of the latest support ticket for your reference.
      Thank you for being part of our community!

      Best,

      *********************

      COO, FloatMe

    • Initial Complaint

      Date:02/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 22, float me took out 2 payments of ****, which I tried contacting them about and never got a resolution (my bank refunded me and I had to get a new debit card) & again on February 17th, they took out another ****. They tried taking another payment of **** out today (February 21st 2023) but my account did not have enough in it. I want them to STOP taking money out of my account for an app that I dont have an account with anymore! I have tried contacting their customer service with no response. I would like my money back also.

      Business Response

      Date: 02/27/2023

      Hi *******,

      I looked into this matter for you and found that an agent assisted you in closing your account and issuing a courtesy refund on 2/28/23.I have attached a copy of the latest support ticket for your reference.

      Thank you for being part of our community!

      Customer Answer

      Date: 02/28/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:02/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not agree to being charged Theyve charged me four times and I cant get ahold of anyone.

      Business Response

      Date: 02/27/2023

      Hi ******,

      Thank you for reaching out to us about your concern. We unfortunately were unable to find any prior messages to our support team- the best way to contact us is through ********************************** or via an in-app support message.

      As a courtesy, weve provided a credit back to your original billing method for your FloatMe membership (this may take up to 5 business days to be received). We would like to note that we try to make our membership billing very clear by disclosing it up front in our app store listing and during the signup process prior to entering any payment information. If there is anything we can do to make this clearer wed love to hear from you!

      In addition, we have closed your account to ensure you are not billed after your receive your courtesy refund. Accounts may be cancelled at any time by following our instructions at *******************************************************************************************************************************

    FloatMe is NOT a BBB Accredited Business.

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