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Business Profile

Financial Technology

FloatMe

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

This profile includes complaints for FloatMe's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FloatMe has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • FloatMe

      454 Soledad St San Antonio, TX 78205-1554

    • FloatMe

      2814 Detroit Road Cleveland, OH 44113

    • FloatMe

      110 E Houston St Fl 7 San Antonio, TX 78205-2991

    • FloatMe

      106 E 6th St Ste 900 Austin, TX 78701-3665

    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged money by float me and i didn't even sign up

      Business Response

      Date: 10/02/2023

      Hello there, 

      The account under email ******************* was created on Sep 24 2023 and had an Active subscription until Sep 28. The user received an *** fee from a prenote charge of $0 FloatMe made to verify the user's checking account. When the user submitted a support ticket, we issued a credit to the user in the same amount as the *** fee ($12.95) and cancelled the account as requested. 

      We have marked this case closed on our side. 

      Let us know if you need anything else. 

       

      Thanks!

      FloatMe Support

    • Initial Complaint

      Date:09/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My card is being charged for the membership and my account information won't unlink. I've tried canceling membership before but it kept charging my card. I tried cancelling again today and it finally cancelled but I still can't unlink my bank account from app.

      Business Response

      Date: 09/17/2023

      Hi there, 

       

      The account under email **************************** remained Active. The last two subscription charges have failed due to insufficient funds, so they are unfortunately not eligible for a refund. 

      I have now closed this user's account and removed all banking information as requested. 

      We have closed this case on our side. 

       

      - FloatMe Support

    • Initial Complaint

      Date:09/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my membership over two years ago, they block your account when you cancel and continue to charge you. Customer service has lied about resolving the issue three times over that time refunding me a total of two dollars out of the over **************************** Beware I think legal action may be the only way out.

      Business Response

      Date: 09/17/2023

      Hi there, 

      The user under email ****************************** has written several times asking for a refund for charges going back to 2021, when he was using his account and actively Floating. These charges therefore, are not eligible for a refund at this time. 

      In our latest correspondence with the user, we let him know that that account under email ******************** was indeed closed on 4/22/22 and no further charges were made. If he is still being charged, it means there is an additional active account under his information. We requested further details, as we are happy to cancel/refund any duplicate accounts that *** exist. User did not respond (see screenshots). 

      We have closed this case on our side. Please let us know if you need anything else. 

       

      FloatMe Support

    • Initial Complaint

      Date:09/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged **** 3 times on an account under ********************* for FloatMe and I havent used their service since 2021. I reinstalled the app just to see what it was and it charged me like it was backed up or somethin

      Business Response

      Date: 09/17/2023

      Hello!

       

      The account under ******************************** remained Active and was canceled by the user on September 15, 2023. There were three overdue subscription charges collected on August 18, 2023. These three charges of $1.99 have now been refunded to the user as a courtesy. 

      We have closed this case on our side. Let us know if you need anything else. 

       

      Thank you!

      FloatMe Support

    • Initial Complaint

      Date:08/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A **** transaction keeps deducting from my account from a ********************** and I have never even heard of it. Cant even contact support to ask to have my banking information removed. I want my money back and my bank info removed. I dont like being charged **** randomly for something I dont use.

      Business Response

      Date: 08/16/2023

      Hello there, 

      An Active FloatMe subscription was found under this member's information. 

      Kennedi *******
      Email: ************************

      I have now canceled it, refunded the subscription fees and removed all banking information. 

      I will reach out via email to this member to let them know the issue has been resolved.

      Thank you!

      FloatMe Support

    • Initial Complaint

      Date:07/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 16, 2023 I downloaded this app to see if I can receive some quick advance until I got paid a few days later. On July 22, 2023, less than a week later I cancelled the membership on this app. For some odd reason not only did they charge my account (literally after I put the cancellation) they never fully cancelled my account. Stating the account wont be closed until August 24, 2023. They caused me to incur a NSF of $35 knowing they were not supposed to charge me. Illegally holding account open after Ive submitted a cancellation. *** reached out to them and told them about the situation. They refuse to assist in the matter at hand. There is absolutely no reason why this account should still be open when I asked for cancellation. Then charging me for basically not using/canceling the service is fraud.

      Business Response

      Date: 08/01/2023

      Hello there, 

      The account under email *************************** was charged an NSF fee for a failed subscription charge. The charge was on July 21st, a day before the customer canceled their account. See attached image. 

      Our cancellations take effect at the end of the billing cycle, which is why the customer saw it would take effect on August 24th. 

      Even though we cannot refund NSF fees issued by the bank, a courtesy credit of $35.00 was deposited into the customer's bank account on August 1st, 2023. 

      Let us know if you need anything else, 

      FloatMe Support

    • Initial Complaint

      Date:06/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for Float me and canceled and they keep charging $1.99 about 3 times a month they have no phone number to contact only email that they never respond to I tried contacting by email 2 times with no response

      Business Response

      Date: 06/25/2023

      Hi, 

       

      The account under email ******************** was canceled on June 25th at the member's request. The last three subscription charges failed, so only one subscription charge of $1.99 was able to be refunded. 

      We will contact the member via email and resolve this case. 

       

      Thank you! 

    • Initial Complaint

      Date:06/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 06/08/23 ya'll charged me 5 times. Ya'll charge me 4-5 times a month despite cancelling my account and being ineligible for a membership. I had my card locked and ya'll still managed to over draft me. I'm sick and tired of having ya'll take $15 a month from me. Every single transaction ya'll see needs to be paid back to me.

      Business Response

      Date: 06/25/2023

      Hello, 

       

      After a thorough search, we found 5 FloatMe accounts under this member's information. We have now canceled them all and refunded three eligible subscription charges. If there are further charges, it means there are other accounts we were unable to find, where the member used different information, so the system did not detect it as a duplicate. We strongly recommend starting only one FloatMe account to avoid multiple charges of this nature.

      The member is welcome to write us at ********************************** and provide the following information. This will help us search for any additional Active accounts:

      1. Additional email addresses the member possesses. 

      2. Additional phone numbers the accounts could be under.

      3. Additional home addresses the accounts could be under. 

      We are always willing to help!

    • Initial Complaint

      Date:05/17/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for FloatMe and was charged for **** as per the monthly fee. I decided to cancel my account, NEVER having requested any money from their service. After cancelling my account they charged me two more times for **** a piece. When I reached out they claimed that was because I had past due charges which would be fine if I actually had used the service but I never did. They refused to give me a detailed document showing these supposed charges. And if it was to collect this mysterious past due charge why would it be labeled as a monthly service fee. Theyre scamming people and they know it.

      Business Response

      Date: 05/24/2023

      Hi there, 

      The customer in question had two Active accounts under different email addresses. Both accounts had remained Active and were canceled by one of our agents at the customer's request on May 16th and 17th respectively. 

      As a courtesy, I have now refunded the last two subscription fees for the account under email *******************. I can confirm both accounts have been canceled and will no longer be charged. 

      In order to create a FloatMe account, members need to provide personal information, as well as sign in with the banking credentials of the bank account they want to link (not just the account number). We recommend starting only one ********************** account to avoid multiple charges. 

      We do charge a **** monthly subscription fee for access to all of our services, including Floats. This fee helps ** ensure the security of the platform and provide our current and future services. 

      We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.



      Thank you, 
      FloatMe Support

      Customer Answer

      Date: 05/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory but untruthful. Done fighting it. 

    • Initial Complaint

      Date:05/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted float me to remove my debit card and bank account to avoid getting charged I explained that I was going through a financial hardship. And I was told that I could pay manually when I get the funds When I checked this morning I was charged *****. I want my money back and this account closed. This is unacceptable to take advantage of people.

      Business Response

      Date: 05/17/2023

      hi there, 

      The user under email ************************ first sent in a support ticket requesting their Float repayment be extended. We happily extended her payment to her desired date of May 13th. 

      We did not hear back from the user until May 15th, after the Float was collected. She did not submit any additional support ticket requesting cancellation or an ACH revocation, so our system collected the debt on the requested date of May 13th. 

      I have now canceled the account under email ************************, it will no longer be charged. Since the $24 is repayment on an advance (as we call it, a Float) taken on Apr 06 2023, it is unfortunately not eligible for a refund. 

      We have now updated the customer with the above information, and marked this issue resolved on our side. 

       

      Let me know if you need any further information, 

      FloatMe Support

      Customer Answer

      Date: 05/17/2023

      Complaint: 20064171

      I am rejecting this response because:

      Regards,

      ***************************

      Business Response

      Date: 05/24/2023

      Hello, 

       

      We are very sorry that the customer's experience was not a good one. Unfortunately, there is nothing further we can do at this time. 

       

      We have marked the issue resolved on our side. 

       

      Thank you, 

      FloatMe Support

      Customer Answer

      Date: 05/24/2023

      Complaint: 20064171

      I am rejecting this response because:

      Regards,

      ***************************

    FloatMe is NOT a BBB Accredited Business.

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