Business Profile

Tech Support

Likewize Corp

Headquarters

Complaints

This profile includes complaints for Likewize Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

366 total complaints in the last 3 years.
108 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August 2024, I filed a claim with Likewize. While waiting for the replacement phone, my daughter purchased a new iPhone. As a result, the replacement phone package was never opened, and the phone was never activated. On 6/1/2025, I attempted to activate the phone with ************* the carrier I had at the time the claim was filed. I was informed the *** is Carrier Locked. The ************ technician informed me that the *** lock makes it impossible for ************ to activate its e*** on the phone. She explained that the phone may have been locked to prevent its previous owner from switching phone carriers. I was told to contact Likewize to have them unlock the phone. On 6/1/2025, I spoke with a Likewize representative and supervisor who told me that my ticket would be escalated and I should hear from them within 48 hours. On 6/3/2025, I spoke with a Likewize representative who stated Likewize research showed the phone is unlocked with ************. They instructed me to contact ************ Activation Department. They said if the phone could not be activated, ************ must send an email to Likewize confirming the issue in order for me to receive a replacement phone. On 6/3/2025, I spent 3 hours on the phone with ************ who could not activate the phone because the *** is locked on my phone. The ************ technician said they cannot send an email to Likewize. I paid $160 for the replacement phone deductible and cannot activate the phone because it was not configured for activation with ************. I would like a new phone that is configured for activation with ************. If a replacement is not possible, I would like the $160 refunded to me.
Business Response
Date: 06/13/2025
Hello April,

Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration this situation has caused. We understand how important it is to have a fully functional and accessible device, especially after already going through the claims process and paying the deductible. All replacement devices are either unlocked or configured according to the specifications provided by the carrier listed on the original claim. In this case, we understand there has been confusion regarding carrier compatibility and activation with *************

We have reviewed the issue internally and are taking proactive steps to resolve it. To ensure compatibility, we are shipping you multiple SIM card types that should support activation with ************* These **** are being ordered and will be shipped to you as soon as they are available.

We appreciate your patience as we work to get this resolved. If, after trying the new ****, activation is still unsuccessful, we will be happy to explore additional options to ensure you're not left without a working device.

If you have any questions in the meantime, please dont hesitate to contact us directly.

Thank you again for your understanding.
Sincerely,
Customer Answer
Date: 06/13/2025
Complaint: 23423781

I am rejecting this response because: Boost **************************** stated using a physical SIM card will not resolve the issue because the phone is Carrier Locked. They said the phone Carrier Lock status must state: No Restrictions.

Regards,

***** *****
Business Response
Date: 06/13/2025
Hello April,

Thank you again for your continued engagement regarding your recent claim.

We understand the frustration caused by the activation issues you encountered and appreciate the time you've taken to work through the situation. After reviewing your case again, we can confirm that, due to the complications with activating both replacement devices, an eGift card was issued to you in the amount of $424.99 on June 9, 2025. This was provided to ensure you could select and purchase a device of your choice that fully met your needs.

Today, the gift card has a remaining balance of only $0.99, which indicates that the full value was successfully redeemed. Based on this, we presume you were able to obtain a new device using the funds provided.

Given that the original claim has now been fully resolved through reimbursement, no further accommodations will be made regarding the replacement device that could not be activated.

If you have additional questions or need further assistance unrelated to this matter, please feel free to contact us directly.

Sincerely,
Customer Answer
Date: 06/16/2025
Complaint: 23423781

I am rejecting this response because:

Although a gift card was issued, it did not cover the cost of replacing the iPhone. When Likewize customer service offered the gift card, she assured me that I could use it to purchase the iPhone 12 at Best Buy and other retailers. When I went to buy the phone from Best Buy, I discovered the iPhone 12 was no longer on the market. The lowest model that was available was the iPhone 14. The gift card issued by Likewize did not cover the cost of the iPhone 14. I had to use my personal funds to cover the $200 difference.
To put this in perspective, I paid the $160 deductible plus $200 difference (total $360) only to receive $425 from Likewize. This means Likewizes actual loss is only $65, while mine is over $360. How is this fair? Likewize was supposed to provide me with an unlocked carrier phone. If they could not do so, they are required to pay the full cost of the replacement phone since I paid my deductible. If the replacement phone is deemed obsolete and no longer sold on the market, they should be on the hook for providing me with the next model up. The phone I purchased cost $631. I want Likewize to reimburse the difference between the gift card and the actual cost of the iPhone 14.

Regards,

***** *****
Customer Answer
Date: 06/17/2025
Complaint: 23423781

I am rejecting this response because:
Although a gift card was issued, it did not cover the cost of replacing the iPhone. When Likewize customer service offered the gift card, she assured me that I could use it to purchase the iPhone 12 at Best Buy and other retailers. When I went to buy the phone from Best Buy, I discovered the iPhone 12 was no longer on the market. The lowest model that was available was the iPhone 14. The gift card issued by Likewize did not cover the cost of the iPhone 14. I had to use my personal funds to cover the $200 difference.
To put this in perspective, I paid the $160 deductible plus $200 difference (total $360) only to receive $425 from Likewize. This means Likewizes actual loss is only $65, while mine is over $360. How is this fair? Likewize was supposed to provide me with an unlocked carrier phone. If they could not do so, they are required to pay the full cost of the replacement phone since I paid my deductible. If the replacement phone is deemed obsolete and no longer sold on the market, they should be on the hook for providing me with the next model up. The phone I purchased cost $631. I want Likewize to reimburse the difference between the gift card and the actual cost of the iPhone 14.
Regards,

***** *****
Business Response
Date: 06/25/2025
Hello April,

Thank you for your response. We understand your frustration, and we appreciate the opportunity to further clarify our position.

As outlined in the Terms & Conditions of your protection plan, our obligation is to provide a repair for damaged/malfunction device or a replacement/reimbursement (when necessary) based on the retail value of the original covered device, which in this case was an iPhone SE. When you experienced issues with the replacement device, we extended a courtesy by issuing a reimbursement in the form of a $424.99 gift cardrepresenting the current retail value of your covered device ($399.99) plus an additional $25 courtesy. This was done outside of the standard 90-day warranty window to help resolve your concern.

We recognize that newer phone models may be more expensive, especially when a specific device like the iPhone SE is no longer available at the time of replacement. However, we are not able to cover the cost difference for upgraded or newer models, as this goes beyond the scope of what the protection plan provides. Our responsibility is to return you to your original position based on the value of the covered devicenot to fund an upgrade.

We hope this explanation helps clarify the basis of our resolution. While we regret any inconvenience this situation has caused, we are unable to provide additional reimbursement.

Sincerely,
Customer Answer
Date: 06/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:06/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 14, 2025, I purchased a **** Latitude 5401 laptop from ****** for $1 and added a 2-Year Likewize Protection Plan for $39.99. The plan was clearly advertised on ******'s site as including "100% parts and labor coverage," "protection against product breakdowns," and "no deductibles or hidden fees."The laptop failed on May 27, 2025 (blue screen, then unresponsive). I submitted a claim through Likewize. After initially deflecting responsibility to the manufacturer (who confirmed the device is out of warranty), they accepted the claimbut are now refusing to repair or replace the device. Instead, they are offering only a $1 reimbursement via ******-branded eGift card.Their Terms and Conditions (Section 5a) state they will repair or replace the device due to mechanical breakdown. Refunds are not mentioned unless repair or replacement is impossible, which was never stated. Furthermore, the terms were not accessible through their online portal after purchase, making it impossible to verify expectations during the claim process.I am seeking fulfillment of the $40 protection plan I paid for: either repair of the laptop or replacement of like kind and quality, as promised and stated in their contract. Their current response constitutes deceptive business practice and a breach of agreement.I have documentation, including the receipt, plan confirmation, and screenshots of the original plan advertising.
Business Response
Date: 06/09/2025
Dear *******,

Thank you for bringing this matter to our attention. We understand how frustrating it is to experience a failure with your device shortly after purchase, and we truly regret any inconvenience this situation has caused.

After reviewing your claim and purchase details, we can confirm that the **** Latitude 5401 laptop was purchased for $1 and covered under a 2-year Likewize Protection Plan through ******. As outlined in the Terms and Conditions, if a product cannot be repaired or the cost of repair or replacement exceeds the original purchase price, compensation is provided up to the value of the original purchase pricewhich in this case is $1. Based on this, a $1 reimbursement was offered in the form of a ******-branded eGift card.

That said, because you are still within 30 days of your purchase, you are eligible to return the laptop directly to the seller for a full refund of the purchase price, in accordance with their return policy. Additionally, your Likewize Protection Plan may also be canceled through ****** for a full refund of the $39.99 plan cost.

We regret that were unable to authorize repair, replacement, or reimbursement beyond the purchase price, but we hope these return and cancellation options provide a path toward a full resolution.

Thank you again for your feedback and the opportunity to clarify.

Best regards,
Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay insurance on 2 of my lines EVERY MONTH. Therefore if I were needed to get a replacement every month I should b able to. Otherwise what the **** am I paying insurance for every month. Now make that make sense I pay for insurance EVERY MONTH. BUT YET APPROX 6 MONTHS AGO HAD TO GET THE ONE REPLACED AND 6MONTHS LATER I NEEDED IT REPLACED AGAIN WHICH REMINDER IM STILL PAYING FOR THE INSURANCE YET YALL SAY U CANT REPLACE IT. WHAT THE ****. Otherwise at the least y'all should be refunding me for all the months I been paying for for nothing
Business Response
Date: 06/09/2025
Hello ******,

Thank you for your feedback. We understand your frustration and want to clarify how the protection plan works.

Upon reviewing your account, we can confirm that your two most recent claims were both approved and fulfilledone through a replacement device and the other through a reimbursement due to inventory availability. Please note that our program is designed as a repair-first service, but in your claims, we offered replacements as a means to ensure quicker resolution and convenience.

While we appreciate that youve been consistently paying for your coverage, protection plans include specific terms and limits, such as the number of claims allowed within a 12-month period. These guidelines are detailed in the Terms & Conditions provided at enrollment and always available online at ****************************************.

If you have further questions or concerns about your plan or past claims, we encourage you to contact us directly and well be glad to assist further.

Sincerely,
Customer Answer
Date: 06/09/2025
Complaint: 23416788

I am rejecting this response because:

Regards,

First and for most Insurance is to cover anything as (boost mobile employees) guarantee ..never anywhere I recvd anything stating 1 in a 12 month period. So again. I ask what have been paying insurance on that line that was replaced 6 months ago...y'all being who supposedly insurses the phone should have stopped payment on that line of knowing I could do only 1 a yr. And furthermore u claim both my orders were fulfilled, well how is it fulfilled if I have to still pay over 100 to get phone replaced..... Make that make sense... Sounds like to me and others that that's a bunch of false advertising.... I know if this issue does not get resolved my family and I WILL be leaving BOOST MOBILE and will Never recommend y'all. False advertising theifes
Business Response
Date: 06/13/2025
Hello ******,

Thank you again for your follow-up. We understand your continued concerns and appreciate the opportunity to clarify further.

As mentioned previously, the coverage detailsincluding claim limits, deductible requirements, and what is and isnt includedare outlined in the full Terms & Conditions available at ****************************************. This information should also provided at the time of enrollment and remains available for review at any time.

We understand that some ************ representatives may have communicated aspects of the coverage that do not fully align with the programs official terms. Please know that Likewize administers the protection program according to those Terms & Conditions, and we are not responsible for how coverage may have been verbally explained by ***** Mobile retail staff or agents.

To clarify your claim history: Both of your most recent claims were approved and fulfilled. One claim resulted in a replacement device. The other was fulfilled with a reimbursement because the requested device was not available in inventory. This reimbursement allowed you to select and purchase a replacement of your choice.

Regarding deductibles: A deductible fee applies to every approved claim, regardless of whether it is fulfilled through repair, replacement, or reimbursement. This is consistent with how many insurance models operate, including auto or home insurance, where you pay a monthly premium for coverage and a deductible when a claim is made.

We will be reaching out to you directly to assist further, as you have not yet reached your claim limit for either device, and no claims have been denied on your account. So it is unclear at this time why you are unable to make a new claim.

We hope this clears up any misunderstandings, and were happy to work with you to ensure your concerns are addressed.

Sincerely,
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 19, 2025, I was supposed to receive my iPhone 16e to replace my lost one, but in the end, when I opened the delivery box, I found a broken iPhone 13 phone there! When I came to the company, they kindly answered me that will fix everything, but in the end they feed me with promises! *********** They say call *****! Meanwhile ***** says "call" BoostMobile!! Sort it out already or are you playing games with me??? My blood pressure was raised every day when I called!!!! Send me my iPhone 16e and on this end!insurance company name Likewize(BoostMobile)CLAIM 004C0D10 ************ CLAIM DATE May 5, 2025 COVERED DEVICE Apple MNO iPhone 16e 128GB Black WHAT HAPPENED Stolen FULFILLMENT METHOD Replacement Next Business Day
Business Response
Date: 06/04/2025
Hello *****,

Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and confusion you've experienced throughout this process.

We understand how upsetting it must have been to receive the wrong deviceespecially one that arrived damaged. We are currently investigating how this error occurred internally, both in terms of the incorrect labeling and the condition of the device that was shipped.

Were pleased to confirm that a corrected replacementan iPhone 16ewas delivered on June 2, 2025, and should now be in your possession. If you have additional concerns, please dont hesitate to contact us directly. Were here to ensure this is fully resolved to your satisfaction.

Again, we apologize for the inconvenience and appreciate your patience while we worked to correct this mistake.

Best regards,
Customer Answer
Date: 06/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********
Initial Complaint
Date:05/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
21 april 2025 they accept for a manufacturers warranty for a pc I bought a month before.I was supposed to received a check of ******* CAD more than a month ago. I never received the money and they keep buying time telling me its in the mail or we wait for the tracking number from our treasury department.
Business Response
Date: 06/04/2025
Hello ******,

Thank you for bringing this to our attention, and we sincerely apologize for the delays and frustration this situation has caused.

Your original check was issued and, according to tracking, marked as delivered on May 2, 2025. When you reported on May 9th that it had not been received, we immediately escalated the matter to our treasury department. We requested a validated address so the original check could be canceled and a new one reissued.

We understand this process has taken longer than expected and regret the inconvenience it caused. We want to confirm that a replacement check has been issued and is currently out for delivery. According to the latest tracking information, it is expected to arrive today. Weve sent the tracking number to you directly via email so you can monitor the delivery.

Thank you for your patience as we worked to resolve this. If you have any further questions or if the check does not arrive today as expected, please dont hesitate to reach out.
Sincerely,
Initial Complaint
Date:05/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a customer with Boost and **********************, and I've dealt with them in the past and it was not as bad but 2 days ago my phone was stolen and trying to file a claim and get a replacement has been an ABSOLUTE NIGHTMARE. It's impossible to reach a real person on the phone at Likewize, I'm either on hold for 2+ hours a day or theres an AI talkbot that drops my calls left and right. At first they tried to deny my claim even though I pay for the insurance then once they realized there was some type of 'internal error' and the my replacement actually IS covered they just transferred me over and dropped my call AGAIN!If anyone from Likewize is reading this, I would be most grateful if you could please contact me and resolve this issue. I need my phone urgently, that is why I pay for the insurance. My account can be found using phone number ********** and I can be emailed at ******************
Business Response
Date: 05/19/2025
Hello *****,

Were very sorry to hear about the frustration you experienced while trying to file your claim, and we sincerely apologize for the delays and technical issues that made the process more difficult during an already stressful time.

After reviewing your account, we can confirm that one of our ************** Supervisors was able to connect with you and assist in completing your claim. Our records show that your replacement device was successfully delivered on May 8th.

Regarding the trouble you encountered with our automated phone system, we sincerely apologize for the inconvenience. Weve escalated this feedback to our systems team for further review so we can improve the experience for all customers moving forward.

We appreciate you bringing this to our attention, and thank you for your patience as we worked to resolve your issue.

Sincerely,
Customer Answer
Date: 05/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********
Initial Complaint
Date:04/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 25th, I submitted a claim for a lost phone. To my surprise when I logged into the account I saw there was a previous claim that was rejected due to the facts the your claim/ service request were intentionally misleading from June of 2024. I did in fact start a claim for a stolen in July of 2024, but never finished it, including adding any credit card details for the deductible. In addition to this, LikeWize did not send any follow up emails or calls to verify the claim was submitted or even to gather further information on the claim. This can even be seen in the original claim that no phone number or email was collected. The same day I was able to ping the phone and retrieve it, so there was no need to continue the claim. Due to this, my claim for my lost phone has been rejected and I have not been able to get any further support for this to be reviewed. This is completely unacceptable to not contact the customer for an insurance claim, let alone to communicate the reason for rejection.
Business Response
Date: 05/19/2025
Hello *******,

Thank you for bringing this matter to our attention, and we sincerely apologize for the confusion and frustration you've experienced throughout this process.

After further review of your account and the previous claims filed, we understand that your original service request from July 2024 was left incomplete because you recovered the device and chose not to proceed. We also acknowledge that you were not aware of the need to notify us of the cancellation, and we agree that this could have been communicated more clearly.

In light of this, weve received internal approval to refile and approve your most recent claim. We are now actively working to resolve this for you as quickly as possible. A dedicated case manager has been assigned to assist you through the completion of your claim and ensure a smoother experience moving forward.

You will be contacted within the next 2448 hours by your case manager, who will help finalize the process and answer any remaining questions you may have. Please keep an eye out for a phone call or email from Likewize.

Thank you for your patience and for giving us the opportunity to correct this matter.

Sincerely,
Initial Complaint
Date:04/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 6, 2025, I submitted a claim through Likewize for a device replacement because my S23 Ultra was significantly damaged. However, they could not process my service request because I had moved to ********, *******, from *******, ***********, and needed to submit an address change. The address change was submitted, and Likewize has continually refused to fulfill my service request due to numerous excuses, such as a "fraud flag", "system issues", or needing to escalate the matter.I have provided supporting documents to verify my identity and address change. I have spoken to numerous Likewize representatives who assure me I will be contacted by them or their support person, which does not happen. I have been guaranteed service fulfillment, which results in me receiving emails that my request was denied. My service request will be automatically cancelled after 60 days, and so far has been open for 21 days. I have not had a functioning device since early April, and I have exhausted all of my options with Likewize to resolve this matter.
Business Response
Date: 05/19/2025
Hello *****,

Thank you for taking the time to share your experience, and we sincerely apologize for the ongoing difficulties you encountered while trying to resolve your service request.

After a full review of your claim, we discovered that there were technical issues on our end that caused repeated fulfillment errorsour system attempted to process your replacement eight separate times. Unfortunately, not all of our agents had visibility into the backend errors, which led to confusion and inconsistent communication.

We understand how frustrating and inconvenient this has been, especially as you went without a functioning device. We're pleased to confirm that as of April 29th, a replacement device was successfully delivered.

We appreciate your patience and persistence throughout this process and are actively reviewing the internal breakdowns that contributed to the delays in your case. If you have any further concerns or need support with your replacement device, please dont hesitate to reach out.

Sincerely,
Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 1, 2025 I submitted a claim for a device lost during a house fire 2 days prior. I was mentally and physically exhausted and submitted a claim with the wrong imei #. I spent hours on the phone with ************ and Likewise, many emails, just to find the reason for the rejected claim, other than fraudulent misrepresentation, I Made A Mistake! I have since submitted claims with the correct information, legit with terms and conditions, auto reject. The policy covers 2 loss incidents in 12 months, this is ******************* transaction.
Business Response
Date: 05/09/2025
Dear *******,

We sincerely apologize for the challenges you experienced, especially during such a difficult and traumatic time. We understand how exhausting and overwhelming a situation like a house fire can be, and we regret any added stress caused during the claims process.

After carefully reviewing your account and the history of your submitted claims, we can confirm that our Risk Prevention team was able to resolve the matter and approve a new claim using the corrected information. According to the tracking details, your replacement device was successfully delivered on April 29th.

We understand that this process may have felt discouraging, especially when your original claim was rejected due to incorrect information. While our policies and systems are designed to protect both our customers and the integrity of the program, we acknowledge that this case required additional care and attention. Were glad we were able to help bring it to resolution. Our Customer Experience Specialist will be reaching out to you directly with any remaining details and to ensure that all of your concerns are addressed.

Thank you for your patience and for giving us the opportunity to make things right.

Best regards,
Initial Complaint
Date:04/07/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got an insurance for my 16pro 256 gb black which I lost few days back and then I filed a claim with Likewise but unfortunately theyre taking so long and I am in need of phone so urgent. I even paid their processing fee and still they keep saying their back team is working and having technical issues. But I am suffering all because of their bad service and bad company management. I am paying them every month without any delay but they are not responding to my requests. I am so disappointed of their service. Every time I call they say that they created an escalation on my account to resolve the issue but still it remains unresolved. My service request number is 0027C0E4. Please help me resolve my issue and you can contact me at **********. Please help me I will be thankful
Business Response
Date: 04/22/2025
Dear Naveen,

Thank you for reaching out and sharing your concerns. We truly understand how important your device is to your daily life and were sorry to hear about the stress this situation has caused.

After reviewing your service request, we can confirm that your claim was approved following a standard review by our Risk Prevention team. This additional step was necessary to ensure the protection of your account and personal data. Were pleased to inform you that the replacement device was shipped and successfully delivered on April 9th.

We apologize for any delays or confusion you may have experienced during the process, especially when you were in urgent need of a replacement. While the review was completed within the typical 12 business days, we understand how each day without a working device can feel frustrating, and we regret any inconvenience caused by the communication gaps or technical issues mentioned.

We appreciate your patience and continued coverage with us. If you require any further assistance or have questions about your replacement device, feel free to contact us directly.

Thank you again for your feedback, which helps us improve the service we provide to all our customers.

Sincerely,

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