We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Burglar Alarm Systems

Fluent Home, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Reviews

Customer Review Ratings

3.21

Average of 138 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Don W

    Date: 04/26/2023

    Don W

    Date: 04/26/2023

    Excellent service and top quality equipment. Service tec was on time, efficient and very knowledgeable. Very satisfied with Fluent

    Fluent Home, LLC

    Date: 05/05/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us!

  • Patrick B

    Date: 04/24/2023

    Patrick B

    Date: 04/24/2023

    The customer service agent was very helpful, friendly, and respectful. Resolved my problem in no time.

    Fluent Home, LLC

    Date: 04/28/2023

    Thank you for the stellar review! We're happy you had a great experience!

  • Courtney R

    Date: 04/20/2023

    Courtney R

    Date: 04/20/2023

    ****, **************, was persistent in trying to figure out the complicated issue. He addressed all my concerns and answered all of my questions. He fixed the problem I called about, and even fixed some that I didn't know about. He was friendly and efficient. I'm very happy with today's experience.

    Fluent Home, LLC

    Date: 04/28/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us! Feel free to contact us if you have any questions or concerns.

  • Connie U

    Date: 04/20/2023

    Connie U

    Date: 04/20/2023

    Horrible company, sold a system they cannot tech in a adequate time. I have been working for a month + to fix my panel and a tech is not local so they have said they have to find one that will make the trip out to fix the panel and cannot give me an update when that will be. So here I am paying for a system with an issue. They have had ME replace the batteries, which I do not feel for what I am paying for this is something I should be doing. If I were any older than I am now I would be even more screwed. How do you say you are providing customer service when you cannot set up a definite appt. to fix a system YOU sell. Horrible service. Stay away from them.

    Fluent Home, LLC

    Date: 04/28/2023

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact us, you can reach us at ************. We would love to help find a resolution!

    Connie U

    Date: 05/03/2023

    Well here it is 5/3/23 3:00 pm PT and I still have not heard from them and after my last call I made to them, I am not calling again just to get angry all over again. Still is the worst company to have for security. If anyone is going to get an alarm system for their home make sure the company keeps techs in the area and get a sign document stating so. The panel is still beeping and continually, multiple times a day has to be reset. So over this system and all I want is to be out from under the contract that I shouldn't be held to.

    Connie U

    Date: 05/09/2023

    again it is 5/9/23 and nothing. alarm panel still beeps, no call from Fluent but yet they still deduct payment from my account each month and I have a faulty panel. when does this end,

  • Willie B

    Date: 04/19/2023

    Willie B

    Date: 04/19/2023

    I want to thank customer service person that assist me today , because they was very patient and taking all time to help me with my problem.

    Fluent Home, LLC

    Date: 04/28/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us!

  • Gwen M

    Date: 04/17/2023

    Gwen M

    Date: 04/17/2023

    ******, the agent, was very helpful. She was efficient and knowledgeable and scheduled an appointment to send a tech to help us.

    Fluent Home, LLC

    Date: 04/20/2023

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact us, you can reach us at ************. We would love to help find a resolution!

  • Latoshia A

    Date: 04/15/2023

    Latoshia A

    Date: 04/15/2023

    Horrible company. My alarm hasnt been plugged up in 15 days and not one time has someone from the company called to ask whats going on as they cant monitor my house. The panel is unattached from the wall and it constantly beeps so I unplugged it. I spoke with rep and was told that I would be charged a tech fee if they came out and fixed the panel. Mind you Ive had the service for 5 years so why would I pay for a problem with their device. Come to find out that they dont even use the panel that I currently have. So its outdated. Again, why would I pay for a service fee???? As soon as my anniversary date comes around I am finished with fluent! They will no longer take my money and give me crappy or no service!

    Fluent Home, LLC

    Date: 04/20/2023

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact us, you can reach us at ************. We would love to help find a resolution!

  • Jan W

    Date: 04/10/2023

    Jan W

    Date: 04/10/2023

    ************ did an excellent job fixing our alarm system. A very conscientious technician. We greatly appreciate the work he did. He has our highest recommendation!!

    Fluent Home, LLC

    Date: 04/14/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us!

  • Tonya R

    Date: 04/07/2023

    Tonya R

    Date: 04/07/2023

    My system stay on the blink more than operational. Always trying to get me to buy additional products when I know I shouldn't need them. If I'd known this, I wouldn't have signed up for an additional term, now I'm stuck until ****. SMH (SHAKING MY HEAD) I don't have a problem so much with speaking to the reps, it's the company that is horrible.

    Fluent Home, LLC

    Date: 04/14/2023

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact us, you can reach us at ************. We would love to help find a resolution!

  • Jody N

    Date: 03/30/2023

    Jody N

    Date: 03/30/2023

    Have a great experience thus far. All individuals I have dealt with have been very personable, knowledgeable, and efficient.

    Fluent Home, LLC

    Date: 04/07/2023

    We appreciate the great review!

This business is not BBB accredited.

revoked BBB accredited business seal

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Read more

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.