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Business Profile

Burglar Alarm Systems

Fluent Home, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Reviews

Customer Review Ratings

3.21

Average of 138 Customer Reviews

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Review Details

  • William N

    Date: 06/02/2023

    William N

    Date: 06/02/2023

    It was good **** was very helpful. Had it fixed in no time.

    Fluent Home, LLC

    Date: 06/05/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us!

  • Harold S

    Date: 05/25/2023

    Harold S

    Date: 05/25/2023

    Technician was courteous, professional and instructional. Did his job rather quickly. The only complaint I would point outchange the music when customer is put on hold!! Its a monotonous loop!

    Fluent Home, LLC

    Date: 05/26/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us! Feel free to contact us if you have any questions or concerns.

  • Diamond M

    Date: 05/24/2023

    Diamond M

    Date: 05/24/2023

    Definitely great service! Process was very easy and very smooth.

    Fluent Home, LLC

    Date: 05/26/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us!

  • Arlene B

    Date: 05/22/2023

    Arlene B

    Date: 05/22/2023

    JUST BE CAREFULL IF YOU USE THIS COMPANYS SECURITY SYSTEW. THEY ARE SLOW AT PAYING BUYOUTS FROM ANOTHER COMPANY.

    Fluent Home, LLC

    Date: 05/26/2023

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact **, you can reach ** at ************. We would love to help find a resolution!

  • Stephanie B

    Date: 05/21/2023

    Stephanie B

    Date: 05/21/2023

    Great customer service today received from tech support. Efficient and quick.

    Fluent Home, LLC

    Date: 05/26/2023

    We're glad to hear you had a great experience with us!

  • Chad M

    Date: 05/19/2023

    Chad M

    Date: 05/19/2023

    Ashrita was very helpful in setting up a smoke detector on our Fluent system. We appreciate the ability to contact Fluent and get quick helpful service.

    Fluent Home, LLC

    Date: 05/26/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us!

  • Erica B

    Date: 05/19/2023

    Erica B

    Date: 05/19/2023

    They were great at getting ** hooked in with some catchphrase and deal of offering to pay off my previous security system. Then I ended Up being billed $800 unexpectedly because fluent wouldnt follow through. Then come to find out I was Locked into a 5 year contract and would have to pay 80% of the remaining time to get out of it. So I stayed. Then I was Planning to move, and had to negotiate a new price to keep the service, their negotiation was another 5 year contract. Catch this time is that they dont have a signature from me on this contract bc despite my multiple requests at the time, they could not provide me with a new contract to acknowledge. Fast forward to moving day, they wont let me cancel ** my recorded call for sed contract is binding. And yet have not documented or offered any settlement. Still continue to call and email daily on a panel not responding in a home I no Longer own that I have On recorded lines, cancelled the service for. I didnt change my bank account ** Im a good person, but Im on the edge!

    Fluent Home, LLC

    Date: 05/26/2023

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact **, you can reach ** at ************. We would love to help find a resolution!

  • Charles L

    Date: 05/05/2023

    Charles L

    Date: 05/05/2023

    Fluent has been very good and helpful over the years

    Fluent Home, LLC

    Date: 05/12/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us!

  • TK K

    Date: 04/30/2023

    TK K

    Date: 04/30/2023

    The last tech support rep ******* was very helpful, very knowledgeable about my issues.

    Fluent Home, LLC

    Date: 05/05/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us! Feel free to contact us if you have any questions or concerns.

  • Chuck L

    Date: 04/30/2023

    Chuck L

    Date: 04/30/2023

    Very helpful , the tech was able to solve my issue quickly

    Fluent Home, LLC

    Date: 05/05/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us!

This business is not BBB accredited.

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