We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Burglar Alarm Systems

Fluent Home, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Reviews

Customer Review Ratings

3.21

Average of 138 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Sheila J

    Date: 03/01/2023

    Sheila J

    Date: 03/01/2023

    They will not stop taking money out of my Senior friends account even two years after she was diagnosed with dementia and moved to a nursing home.I called sent emails and even talked to their terrible customer service reps.This company is ripping off seniors and it needs to stop.She is deceased and they still try to draw out her account.How do you get these people to stop????????

    Fluent Home, LLC

    Date: 03/10/2023

    We appreciate you taking the time to write this review. We are sorry to hear that you and your friend had a poor experience. Please give us a call at ************. We would love to help find a resolution.

  • William B

    Date: 03/01/2023

    William B

    Date: 03/01/2023

    My only problem was the length of time it took to answer my call. The first time I called I waited 40 minutes on hold and then hung up. The second time I called they answered in less than five minutes.

    Fluent Home, LLC

    Date: 03/10/2023

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact us, you can reach us at ************. We would love to help find a resolution!

  • Rollie P

    Date: 02/23/2023

    Rollie P

    Date: 02/23/2023

    Typical home security company. Shop around for best deal among the many home security companies.

    Fluent Home, LLC

    Date: 02/24/2023

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact us, you can reach us at ************. We would love to help find a resolution!

  • Mickole L

    Date: 02/23/2023

    Mickole L

    Date: 02/23/2023

    If i could give 0 stars I would! I have had several home security systems in my homes over the years and Fluent is by far the worst company I've ever dealt with. Not only did they not monitor my system after we moved to an area they did not cover, I was never informed that my system was never monitored for 2 years. It wasn't brought to my attention that we now live in an area thier network does not cover, until I called trying to get the system working. And yet, we still had to buy out our contract after several attempts to connect the system to their faulty network had failed. Fine. We bought out the contract and were assure that we wouldn't be billed again and that our account was closed. Well to no one's surprise, we were billed again. When I called to have it refunded I was met with rude, impatient and impolite customer support. I was hoping to be reassured that I wouldn't continued being billed for a service and system that has been useless to me for 2 years. I highly recommend looking elsewhere for home security needs. This company is a joke.

    Fluent Home, LLC

    Date: 02/24/2023

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact us, you can reach us at ************. We would love to help find a resolution!

  • Lydia M

    Date: 02/18/2023

    Lydia M

    Date: 02/18/2023

    ****** listened to my issues. He keep me informed as he worked to resolve my problems. Im a satisfied customer. Thank you

    Fluent Home, LLC

    Date: 02/20/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us!

  • John C

    Date: 02/18/2023

    John C

    Date: 02/18/2023

    Professional, courteous and expert handling of my issue. Thank you very much.

    Fluent Home, LLC

    Date: 02/20/2023

    Thank you for the great review!

  • Leslie D

    Date: 02/18/2023

    Leslie D

    Date: 02/18/2023

    I had a sensor issue that triggered the alarm and it turned out to be a problem with the sensor. An Agent called and requested photos of the sensor and pointed out the issue. She stayed with me as I corrected it and explained how it worked. Very helpful and cordial throughout the process. The explanation helps us understand how the system works.

    Fluent Home, LLC

    Date: 02/20/2023

    We appreciate you for taking the time to write this review and we're happy to hear you had a great experience with us!

  • Kerri B

    Date: 02/16/2023

    Kerri B

    Date: 02/16/2023

    **** was very pleasant to speak with and extremely helpful! He deserves a raise!

    Fluent Home, LLC

    Date: 02/20/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us!

  • Cathy M

    Date: 02/15/2023

    Cathy M

    Date: 02/15/2023

    Representative (****) was very informative and helpful with my problem. He was professional and courteous and I was able to resolve my issue in a timely manner.

    Fluent Home, LLC

    Date: 02/20/2023

    Thank you for taking the time to write this review. If you have any questions or concerns, please feel free to contact us!

  • Robin T

    Date: 02/07/2023

    Robin T

    Date: 02/07/2023

    Nate helped me with a problem with my panel today. He was patient, knowledgeable and friendly. He gladly walked me through all my window and door alarms to make sure they were all working. I switched to Fluent from ADT about 4 years ago. Yes, ADT is a little easier to get in contact with, much less wait. But once you call Fluent, expect to wait a few minutes, I found all the techs more than helpful. And ADT does have more advertising, but the bang for your buck is amazing. All the same services, and the alarms from both companies go the same destination.... police or fire. I was able to cover about 10 more windows with Fluent, and two carbon monoxide detectors with one smoke detector. I will have another smoke detector installed; the initial visit to install the detector will cost a few bucks, but my monthly bill will remain the same, and very reasonable at that!! If you have the patience, this company is worth it!! And again, Nate couldn't have been nicer or more accommodating... an excellent rep for this company....

    Fluent Home, LLC

    Date: 02/20/2023

    We're happy to hear you had a great experience with us! Feel free to contact us if you have any questions or concerns in the future.

This business is not BBB accredited.

revoked BBB accredited business seal

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Read more

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.