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Business Profile

Burglar Alarm Systems

Fluent Home, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Reviews

Customer Review Ratings

3.21

Average of 138 Customer Reviews

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Review Details

  • Linda G

    Date: 08/08/2023

    Linda G

    Date: 08/08/2023

    Best customer support ever!!! Will keep Fkuent for a lot of years!!

    Fluent Home, LLC

    Date: 08/10/2023

    We're happy to hear you had a great experience with us! Feel free to contact us if you have any questions or concerns.

  • Elizabeth S

    Date: 08/07/2023

    Elizabeth S

    Date: 08/07/2023

    I'm very happy with Fluent!!! I have great experience with customer service and always a great outcome!!! I love their service and will continue to be a Fluent customer!!!

    Fluent Home, LLC

    Date: 08/10/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us!

  • Brad M

    Date: 07/31/2023

    Brad M

    Date: 07/31/2023

    I have been having issues for a couple of weeks, had to wait for ******************************************************************************************** the background. I got a fellow named ************ - he was incredibly patient and tenacious as together we eliminated the possibilities and figured out the solutions as they were multiple as it turned out. Super satisfied with how it was handled and even though it took a while; much better than sitting around for half a day to have some tech come out and still be tied up for a long time! Fluent has been absolutely great to work with and **************** Great!

    Fluent Home, LLC

    Date: 08/04/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us! Feel free to contact us if you have any questions or concerns.

  • Darice M

    Date: 07/30/2023

    Darice M

    Date: 07/30/2023

    The sales person used dishonest tactics to secure the account. I was already in the market for a new home alarm system when the sales person approached me. I was standing in my backyard when he came and asked about my home security service. I told him how unhappy I was that the former company had gone out of business and did not contact me; simply selling the account to another company, but I continued to pay for the services. He asked what was I looking for and explained that I wanted new working outdoor cameras. He suggested a new doorbell camera and updating the operator's panel. since technology had changed over the past 5 years. ALL COMPLETELY FREE!!! I asked again and he said that the equipment would be free since I was signing a 60 month agreement. When I signed the agreement the column that listed installation and equipment charges as $0.00. I gave him a cancelled check and he asked me to sign a form that he said was it was a schedule of protection. I was getting medical, fire and police services as well with the use of a panic button. MY MISTAKE! I didn't scan up to the top of the screen to see the list of Pre-installation Equipment that added up to more that $4,000. NONE OF THE EQUIPMENT WAS FREE. I wouldn't have asked for the second camera or updated control panel. When I called the company to complain about how the sales rep. misrepresented himself, I was simply told, "Well you signed it!" A ****** learned BUYER BEWARE! Companies are not interested in customer satisfaction. Just getting you into long term contracts that you have no way out. State Attorney Generals need to outlaw these companies. GET YOUR READING GLASSES. READ THE ENTIRE PAGE ON THE ***** DON'T BE MISLED BY THE SMILING FACE ASKING FOR YOUR SIGNATURE WITHOUT ALLOWING YOU TIME TO READ. MOST OF ALL ASK HOW MANY DAYS YOU HAVE TO CANCEL THE CONTRACT.

    Fluent Home, LLC

    Date: 08/04/2023

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact us, you can reach us at ************. We would love to help find a resolution!

  • Nancy R

    Date: 07/20/2023

    Nancy R

    Date: 07/20/2023

    I purchased two Belle medical alert necklaces in February 2023. One for myself and one for my husband. My husband passed away in June. He entered the hospital on March 3, 2023 so he never wore it. I'm being charged for my deceased husband's medical alert necklace every month. I have contacted Fluent to see about returning the unused device but am being told that I am under contract. It doesn't make sense to pay for something that no one is using. I want to return the unused device and have it removed from my account.

    Fluent Home, LLC

    Date: 07/28/2023

    We appreciate you taking the time to write this review. We are sorry to hear that you had a poor experience. We will be reaching out to you soon to resolve your concerns. If you prefer to contact us, you can reach us at ************. We would love to help find a resolution!

  • Adola M

    Date: 07/20/2023

    Adola M

    Date: 07/20/2023

    *** provided excellent customer service. He was very friendly and helpful.

    Fluent Home, LLC

    Date: 07/28/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us!

  • Al L

    Date: 07/15/2023

    Al L

    Date: 07/15/2023

    The guys at tech support know there systems. If you get them on a question, they will take the time to find the right answer to the question. Good guys here......

    Fluent Home, LLC

    Date: 07/20/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us! Feel free to contact us if you have any questions or concerns.

  • Deborah T

    Date: 07/13/2023

    Deborah T

    Date: 07/13/2023

    The customer service was very helpful and kind.Solved my issue.

    Fluent Home, LLC

    Date: 07/14/2023

    We're happy to hear you had a great experience with us!

  • Chad B

    Date: 07/09/2023

    Chad B

    Date: 07/09/2023

    Awesome customer service! Very prompt and professional and fast! They were very informative.

    Fluent Home, LLC

    Date: 07/14/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us! Feel free to contact us if you have any questions or concerns.

  • Richard F

    Date: 06/26/2023

    Richard F

    Date: 06/26/2023

    Excellent tech support. He was patient and thorough. He followed up.

    Fluent Home, LLC

    Date: 07/06/2023

    Thank you for taking the time to write this review. We're happy to hear you had a great experience with us! Feel free to contact us if you have any questions or concerns.

This business is not BBB accredited.

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