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Average of 164 Customer Reviews
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Review fromMariah H
Date: 12/31/2022
1 starMariah H
Date: 12/31/2022
I wanted to order contacts through them, I spoke with a guy on chat and he was able to help me get what I needed. I wanted to opt into overnight shipping, I found out they dont actually do overnight shipping. So I wanted to shop around a bit. I ended up calling about an hour later to place the order because it was the best deal. The female on the phone gave me a completely different price and when I told her I wanted overnight shipping because of the holiday and their low stock in contacts the earliest I could get them would be 4 days if I paid for over night shipping and it wasnt guaranteed. I said ok so if I dont get them on the fourth day what would be the longest Id wait. SHE SAID EIGHT WEEKS. Eight weeks for overnight shipping. WHAT A SCAM do not buy from them. They are pushy and dont guarantee anything
1-800 Contacts, Inc.
Date: 01/03/2023
******, We are very sorry that the ordering process did not go as planned for you. We do try and help get our customers taken care of. Please know that we will do the best we can to take care of you if you choose to order with us. Best, LegalReview fromCheyenne P
Date: 12/16/2022
1 starCheyenne P
Date: 12/16/2022
I was charged 3 times for my order. They cancelled the first order because they couldnt ship within 30 days. Then they charged me (and the transaction posted) when we re-placed the order. Then when my order finally shipped on the 10th, they charged me again and that transaction posted. I have yet to receive a refund on either of the 2 $250 charges for the same or ****. When I call, I get verbatim the same answer about how their records indicate I was only charged once. The last rep I spoke to asked me to send her bank log in details so they can confirm I was charged more than once??? Very very scammy.1-800 Contacts, Inc.
Date: 12/20/2022
********, We are so sorry that there was an issue with the pending authorizations on your account. When an order does not ship after 3 days, the pending authorization falls off of your account. We are sorry that causes issues with your bank account. We assure that you were only charged once. If there are two charges, please let us know. We will need the banking information for those debits. You can send that information to ********************************* and we will get that taken care of for you. Best, ***********Review fromKelly R
Date: 12/16/2022
5 starsKelly R
Date: 12/16/2022
Kudos to 1-800-Contacts! I have been ordering contacts here since 2008 and have never been disappointed. HOWEVER, I have to write about my most recent experience.I have an eye doctor *********** coming up after the new year. I only have about seven contacts left to last me the next three weeks. Somehow, I ended up with seven left and one right lens. I wrote to 1-800-contacts and explained my situation. They IMMEDIATELY shipped me six contact lenses for my right eye AT NO COST! If that isn't customer service, I don't know what is. Especially with the most recent issues with the economy and prices skyrocketing.Thank you so much to 1-800-contacts and I will continue to be dedicated to your company!!!!1-800 Contacts, Inc.
Date: 12/20/2022
*****, Thank you so much for your kind words. We really appreciate the positive review. Best,1-800 LegalReview fromRachel W
Date: 12/12/2022
1 starRachel W
Date: 12/12/2022
I talked to someone from 1-800-contacts on the phone and then live chat. I was inquiring about a new account. I had a prescription for 2 brands of contacts and wanted 2 boxes of each brand(a left and right prescription).They told me about the rebates I could receive for all of them. I was planning on ordering later, just wanted info, but the person kept trying to get me to purchase. Saying I mine as well go ahead while I was on there. I was tired, but decided since they helped (maybe they were getting commission?) I would just order. When I received my order, it wasn't what I wanted and what I originally discussed. They sent me 4 boxes of the same brand. I contacted them, and they sent the 2 I wanted. Then I sent the 2 wrong ones back. I was waiting for my rebate for awhile. I talked to someone and they said because I changed my returned contacts they canceled all my rebates. Even though it was there mistake! They didn't tell me they were going to cancel my rebate either. I might not have exchanged any contacts if I had known. Not to mention I was worried the check was lost or stolen. Lastly, I also had told someone about an issue I had with a pair early on and no one did anything about it. Later I exchanged the other 2 contacts for the cheaper ones because they told me I wouldn't get the rebate anyways. I felt totally ripped off. Was an awful experience.1-800 Contacts, Inc.
Date: 12/20/2022
******, We are so sorry that the ordering process did not go smoothly. We have updated your account for $30.00 off of your next order. The discount will have to be used by calling in or chatting with someone.Best, ***** LegalReview fromChasity W
Date: 12/10/2022
1 starChasity W
Date: 12/10/2022
If I could give negative stars I would. Did online eye test, paid 20$ for optometrist to look at test and write me a contacts prescription. Thats not what happened. They said I needed to see local eye dr. (I cant even get in until March locally.) so they denied prescription and I was out 20$. They said because it has been too long since last eye exam. However, in the beginning it asked when my last exam was, I answered honestly. And it let me continue. If the time was a problem, it should have kicked me out, before I spent money.1-800 Contacts, Inc.
Date: 12/15/2022
*******, We are so sorry that the eye exam could not work for your prescription. We have went ahead and refunded the $20.00. You should see it in **** business days. Best, ***** LegalReview fromShalonda W
Date: 12/09/2022
1 starShalonda W
Date: 12/09/2022
Will never order contacts from this company again.Shipping took forever, received the wrong rx , incorrect information from reps. ***** not recommend.1-800 Contacts, Inc.
Date: 12/13/2022
********, We are so sorry that there was such a big issue with your order taking to long and then being the wrong prescription 2 separate times. We do try and take care of our customers. Your prescription is now on file from your Dr, so there would be no further issues with the ordering process. I have put a 30% off on your account with free shipping if you choose to order with us again. That is something that you would need to call in to use. Best, ***********Review fromJames H
Date: 12/02/2022
1 starJames H
Date: 12/02/2022
Provided me the WRONG prescription and will not refund me.1800 contacts sent me contacts that were not matching my prescription. Before realizing, I had used the contacts for a little more than a month but learned they were the wrong Rx when I checked due to discomfort I was feeling.Im happy to return them and get a refund, but they will not refund the portion I had already used, when they were culpable for sending me a medical product not aligned to my prescription.1-800 Contacts, Inc.
Date: 12/08/2022
*****, We are so sorry about the issue with your contact lens order. We reached out to you by email to let you know we can replace the full order for you free of charge. The email that is was sent to was *********************** We have worked with our rx department and will not have to verify with the DR since we made the mistake. A note will be left on your account to let our customer service department know what will need to be done. You can respond to my email or call in and we will get it taken care of for you. Again, we sincerely apologize. Best, ***********Review fromKevin B.
Date: 11/18/2022
2 starsKevin B.
Date: 11/18/2022
They pre-authorized/ charged me for the contacts I ordered and then told me they didnt have my prescription for my right eye. Why they would pre-authorize or charge me before acknowledging they were out of stock is just crazy. Then when talking to two different customer service people both tried to sell me the 6pk of lenses when I wanted only he 3pk. Now I have to wait **** days for the money to be refunded. Just seems dishonest and stupid way to do business to charge someone, Im sorry, pre-authorize a payment before checking if you had my order in stock.1-800 Contacts, Inc.
Date: 11/22/2022
*****, We apologize for the issue with the pre authorization. We have to be sure that the money is available anytime an order is placed. It does not hard charge you unless your order ships. In your case because the lenses were not in stock, the preauthorization will fall off in 3 days. We are sorry for the issue again.Best, LegalReview fromBryan N.
Date: 11/16/2022
1 starBryan N.
Date: 11/16/2022
Was double charged for an order online, customer service was rude and not helpful at all. Currently still waiting for the error to be credited and out the funds for up to ten business days. Had to go through the bank to get it fixed. Avoid paying with a debit card and check your statements if you buy from them, very disappointing for a large company to treat their customers in this way.1-800 Contacts, Inc.
Date: 11/17/2022
*****, We apologize about the double charge that showed up on your account. In the transaction history. The second charge is only a pending charge and we are glad that you worked it out with your bank. It would not have processed through on our end. We definitely could see how this is an issue for our customers and we will work with our with our website tech team to resolve it. For the issue I have added a 20% off your order and free shipping. That is something you will need to call an agent to place. Best, LegalBryan N.
Date: 11/18/2022
As stated by several others on here, the fact you double charge customers and hold their money up to ten days is unacceptable. 20 percent off an order doesn't cover overage fees and loss of the use of funds for that time.Review fromNatasha P
Date: 11/11/2022
5 starsNatasha P
Date: 11/11/2022
I needed to return unused contacts because my daughter's prescription had changed. Spoke with ****** she was very helpful and knowledgeable, she even gave suggestions on how to save money on my order. She made the process seamless. I hope returning the unused contacts goes just as smooth.1-800 Contacts, Inc.
Date: 11/15/2022
*******, We are thankful for your kind words. We do try and make theses processes as seamless as possible. Please let us know if we can do anything else we can do for you. Best, Legal
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