Reviews

Review Details

• Review fromTaylor H.

  Date: 03/03/2023

  5 stars

  Taylor H.

  Date: 03/03/2023

  I used their service for years and years, but then I needed to stop wearing contacts because I wasnt wearing them correctly. About 3 years later now and I ordered through them again, I did the online exam which was super easy and simple. I then got my contacts super fast, before they even expected them to get to me, without expedited shipping. But my main thing is that I emailed them about a contact I opened that had a tiny littttttle rip in it. It couldve been there or I couldve been a little rough, I dont know. They emailed me back so fast and sent out a replacement lens within an hour. I am so very satisfied. I did discover their prices are a little higher than ********* per see, but the convenience of the exam & the replacement, it was totally worth it for about $10 more a box.
  

  1-800 Contacts, Inc.

  Date: 03/24/2023

  Hi ******, We really appreciate your five star review. We are so glad that you had such a good experience with customer support and that you got everything figured out. It is great when people leave positive reviews! Thank you. Best, ***** Legal

• Review fromIan B.

  Date: 03/01/2023

  1 star

  Ian B.

  Date: 03/01/2023

  When I first ordered I thought oh wow convenient but then I got a call from them saying they needed to alter my order to fit my prescription. Ok sure fine no issue, I had originally ordered packs of contact lenses that came with a rebate. When the order was changed I was not informed I no longer qualify for the rebate even though it is the same brand of contacts. When I got the delivery I called again and nothing was done about what i feel was a bait and switch situation. It was disappointing because at first impression I thought cool here is a place i can order contacts from and give a lifetime of orders too now that illusion was broken and I wont be making any additional orders with a company who omits facts to alter your order then when you call them out on it, at best youll get is a sorry
  

  1-800 Contacts, Inc.

  Date: 04/27/2023

  ***, 

  We apologize for the frustration you experienced with your rebate. Sometimes we have to make alterations to orders, and that impacts the rebate. I have added a credit of $35, which was the amount of the rebate you would have gotten, to your account that you can use on your next order. Please note that you will need to call in to use that. 

  We apologize again for any inconvenience that this has caused. 

  Best, 

  Legal

  Ian B.

  Date: 05/04/2023

  This is an unacceptable response as I was promised a rebate not a credit. Why would i use a service that has already proven they lie to their clientele? I demand the original rebate i was promised, or a refund of the difference

• Review fromRebecca H

  Date: 03/01/2023

  2 stars

  Rebecca H

  Date: 03/01/2023

  Fast shipping, but dont honor their rebates. They conveniently leave out you only have 30 days to submit their form, which is difficult to find. Then, they have a million loopholes to avoid paying you. Twice I have ordered and twice they have not honored their rebate. Its my last time ordering from them!
  

  1-800 Contacts, Inc.

  Date: 03/24/2023

  Hi *******, we are sorry for the frustration you experienced with your rebates. Because you didn't know about the deadline, we added half the credit for the rebate as credit on your account. You will just need to call in to use that $30 credit. Best, Legal

• Review fromAnita V

  Date: 02/24/2023

  1 star

  Anita V

  Date: 02/24/2023

  If your prescription is constantly changing (between annual eye exams) then it might be worth it to use **** Contacts but I would be wary of their price matching claims. When I sent them a price match request (including screenshots of the price I found), I was told they could not match my price because they could not find the same price. When I asked for them to send me a screenshot of what they were finding, I was told they could not do that either. I ended up ordering directly from the website I found because the **** Contact agent could not resolve the issue.
  

  1-800 Contacts, Inc.

  Date: 03/21/2023

  Hi *****, We are sorry for the frustration you experienced with your price match. When we do a price match, we go off of the final total, with all the fees and shipping costs included by the other company, and beat that amount by $1. That is why it possibly looked different than what you were expecting. It looks like agents sent you a text and email to give details about the price match, we hope you were able to get those and that it helped to explain our process. Please reach out if you ever have questions about buying contacts with us or our price match process!Best, Legal

• Review fromValerie B

  Date: 02/13/2023

  2 stars

  Valerie B

  Date: 02/13/2023

  Pros -- Quick shipping available, relatively easy ordering process, prices seem industry-standard Cons -- SO pushy. I have several times heard from my eye doctor that ***** Contacts called in my prescription for a refill request when I did NOT request one. They are constantly trying to borderline trick you into reordering your contacts to get more business. I have also heard from my eye doctor that they are sneaky with the 8 hour Contacts Lens rule ("Prescriptions are verified automatically if the prescriber doesn't respond to the seller's verification request within eight business hours") and will fax in requests at midnight on a Saturday to ensure the prescription can be approved without the doctor. This has left me with a really poor taste in my mouth and I will seek to buy my contacts elsewhere
  

  1-800 Contacts, Inc.

  Date: 02/23/2023

  *******, We are sorry to hear you are displeased with the the ***** Contact's process. Looking into your account, it seems that you were signed up for a subscription and if your order varies in any way from the prescription on file, we have to reach out to your doctor to make sure they approve of it. If the doctor confirms that everything looks good, we won't reach out again. With the passive verification, if it is after business hours (5pm-9am) and not a business day, the verification time is paused and it does not count against the 8 required hours. This includes holidays.We hope this helps answer some of your questions and addresses the concerns you have. Our first priority is to our customers and we want to make sure everyone has a good experience. Best, Legal

• Review fromSarah R

  Date: 02/07/2023

  2 stars

  Sarah R

  Date: 02/07/2023

  Mislead on rebate. I purchased the lenses from 1800 contacts after reviewing pricing across a number of sources. The order was eligible for a $90 rebate. I sent in the rebate form and after several weeks followed up with 1800 contacts who informed me that because I received a 25% discount for the lenses, I was ineligible for the rebate. I escalated and spoke to a supervisor who informed me that the pricing I received made me ineligible for the rebate. That 'ineligibility' was not explained to me at the time of purchase and had I known I would NOT have ordered from 1800 - my purchase decision was based on total cost. At no time did the agent who took my order tell me I would be ineligible for the rebate in fact the chat history shows that she told me the order number that was eligible. 1800 supervisor response was that 'he understood that' but I would not get the rebate. He would 'coach' the agent so that it wouldn't happen again. After several minutes discussion it was clear 1800 was not prepared to address its error and the fact that it mislead me to purchase the lenses believing I would get the rebate. It is rare for me to say this, but I will not use 1800 again. It would appear that 1800 do not understand the value of a satisfied customer
  

  1-800 Contacts, Inc.

  Date: 02/23/2023

  *****, We are so sorry for the frustration you are experiencing with your rebate and that you weren't told that the discount would disqualify you receiving it. It looks like when you called in they did offer a discount or credit towards a future order but you declined. We do appreciate you as a customer and try our best to make sure everyone is happy with our service. We apologize again for any inconvenience. Best, Legal

• Review fromAutumn B

  Date: 02/07/2023

  5 stars

  Autumn B

  Date: 02/07/2023

  I ordered my first pair of contacts from ***** Contacts and had an incredible experience! I used my insurance on my glasses and couldnt afford my contacts through my doctor. Since it was my first purchase through the company, I got a discount. The online ordering system was very easy to use. I received my contacts 2 days later, super quick considering my doctor said it would be 2 weeks to get them in. I made a mistake and ordered +**** instead of -**** contacts :( I reached out to ***** contacts (got through on the first ring with zero wait time) thinking I would have to purchase two new boxes. However, the amazing customer service **** ****** told me about their guarantee and within 3 minutes we had two new boxes expressed shipped and a return label included. I was blown away and so happy! ***** contacts has a new life long customer!!
  

  1-800 Contacts, Inc.

  Date: 02/13/2023

  Autumn, We really appreciate your five star review. We are so glad that you had such a good experience with customer support and that you got everything figured out. It is great when people leave positive reviews! Thank you. Best, ***********

• Review fromCarol s

  Date: 01/30/2023

  1 star

  Carol s

  Date: 01/30/2023

  I was looking around on thesite and all of a sudden a charge for ****** was made and contacts ordered I did not authorize. It was taken out of my bank account immediatey. I contacted **** contacts and they refused to refund the money and cancel autorization, Don't use them! I have had to deal with them for over 2 hours.
  

  1-800 Contacts, Inc.

  Date: 01/31/2023

  Hi *****, We are so sorry for the frustration you are experiencing with your order and refund. We do our best to make sure that customers are helped and get problems resolved quickly. Looking at your account, the order was canceled as soon as you reached out to support and we have also cancelled the pending authorization that is on your bank account. Unfortunately, you will have to wait for the charge to be dropped, but it looks like PayPal is helping you with that part. Again, we are so sorry for the frustration you experienced and hope this helps answer some of your questions and concerns. Best, Legal

• Review fromyaya v

  Date: 01/11/2023

  1 star

  yaya v

  Date: 01/11/2023

  I ordered a few boxes of contacts from the company, and supposedly receive rebate from them as advertised. I filled out the rebate form but never received the rebate money. I contacted the customer service was told my rebate request was being rejected and this is because I received new customer discount and so therefore can't receive rebate anymore. But the rebate terms never indicate the rule. The company can change the term as they like.
  

  1-800 Contacts, Inc.

  Date: 02/23/2023

  We are sorry for the frustration you experienced with your rebate. We do our best to make sure that our customers are taken care of. I was trying to look into your account with the email you provided but couldn't find it. If you give me the email address you use on your account, I will investigate. Best, Legal

• Review fromMichael K

  Date: 01/02/2023

  5 stars

  Michael K

  Date: 01/02/2023

  I have been ordering from them for a couple of years, and *always* have had stellar top notch service. They have gone above & beyond when needed to expedite orders, etc. All my interactions with their **************** staff has been very professional.
  

  1-800 Contacts, Inc.

  Date: 01/05/2023

  *******, We appreciate your five star review. We are so glad all of your interactions have been professional and that you were taken care of. It is great when people leave positive reviews! Thank you. Best, ***********