Reviews

This profile includes reviews for Merrick Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Merrick Bank has 10 locations, listed below.

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  Merrick Bank

  PO Box 5000 Draper, UT 84020-5000

  
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  Merrick Bank

  PO Box 1442 Draper, UT 84020-1442

  
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  PAYS by Merrick Bank

  PO Box 43297 Jacksonville, FL 32203

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  Merrick Bank

  PO Box 1500 Draper, UT 84020-1500

  
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  Merrick Bank

  PO Box 9201 Old Bethpage, NY 11804

Review Details

• Review fromDAndra H

  Date: 04/29/2023

  1 star
  My card has been compromised I've been trying to reach someone for two days now they transfer me to the dispute department I held on for an hour and a half with know one coming to the phone, I'm also on hold now as we speak I was transferred to security and it has been 20 mins so far with know CSR this is the crapiest card service ever I need help

• Review fromJames M

  Date: 04/29/2023

  1 star
  They wont answer their calls, I have tried 3 times today, go Through all their steps, press 0 for a representative and it says less the 1 minute wait time, phone rings once sounds like its picked up and laid down, nobody ever answers the phone, then you have to try again, and same result, o made my payment by debit card and its supposed to be immediate payment and show on the account, that was 2 days ago, they are not even showing it was made, but my bank says they received it.

• Review fromAndriana G

  Date: 04/26/2023

  1 star
  Zero stars wow what a ******** a** credit card company. I'm here trying to build my credit. I just received this card not to long ago and used it a couple times and they placed a fraud hold on it! I been calling for 2 days straight and waiting on hold numerous of times for over an hour and they hang up on me! It's beyond sickening. I wish I never got this card from Merrick bank. They are unprofessional and rude! And charge you 72 dollars and put a block on my card. Wtf kinda s*** is this. Excuse my French but I am so beyond aggravated this is not right!!!! I want to be able to use my card when and where I want especially if I'm paying for it monthly some bs!!!!!! They don't help me.

• Review fromzauhn s

  Date: 04/21/2023

  1 star
  Was told payments were on time but when I checked my credit report it was reported late and dropped my credit score by 128 points called customer service twice told two different things was told I was on time and in good standing also was told TWO DIFFERENT DUE DATES!!!AVOID DOING BUSINESS WITH THESE PEOPLE!!!!WILL PAY THIS CARD OFF AND NEVER USE IT AGAIN!!!!!!

• Review fromTony F

  Date: 04/20/2023

  1 star
  This isnt the first time Ive not been able to use my card. The bank keeps declining my purchases with no explanation. I received a call to contact fraud prevention and I did. Went through their whole process only to be declined again. I called customer support and was told she didnt know why my card was declined and I should be able to use it. However I cant use it and thats the problem.

• Review fromJOHN D

  Date: 04/19/2023

  1 star
  .. just closed my account due to a $4 a month payment they charged me .. Rediculiuos.. i have plenty of cards with No fee i don't need this terrible bank..

• Review fromRic H

  Date: 04/19/2023

  1 star
  Every time to make a payment they cancel it. After sending a email saying one time payment made. They want people to be late, They want to **** people off and there is nothing we can do about it unless we want to go in the - on the CC scores. Merrick Bank needs to be shut down

• Review fromKj R

  Date: 04/15/2023

  1 star
  Locked account on the first day and customer service hold times are ridiculously long. Bad experience from day1

• Review fromSam D

  Date: 04/15/2023

  1 star
  Awful company. I have 750 credit score with never a payment missed in my lifetime and their giving me loan shark rates. Refinanced with a reputable company at almost 1/2 the rate.

• Review fromNICOLE D

  Date: 04/01/2023

  1 star
  If I could give them negative 100 stars that would be generous. I make a payment and it gets returned, they say because I had no money in my bank account. There was plenty of money. I called my bank they said Merrick declined it. This has happened 4 times. Merrick still tags on the late payment fee after I had to call all over to find out what happened. Worst credit card company ever... **************** is the worst. **** and think they are the mafia or something.