Complaints

This profile includes complaints for Prestige Financial Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Prestige Financial Services, Inc.

  351 W Opportunity Way Draper, UT 84020-1399

  
• 

  Prestige Financial Services, Inc.

  1420 S 500 W Salt Lake City, UT 84115-5149

  
• 

  Prestige Financial Services, Inc.

  PO Box 26707 Salt Lake Cty, UT 84126-0707

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM NOT LIABLE FOR THE ACCOUNT/ DEBT WITH PRESTIGE FINANCIAL. THE ACCOUNT IS LISTED INACCURATE ON MY CREDIT REPORT. IN ACCORDANCE WITH THE FAIR CREDIT REPORTING ACT, THIS ACCOUNT HAS VIOLATED MY FEDERALLY PROTECTED CONSUMER RIGHTS TO PROVACY, ACCURACY, AND CONFIDENTAL. THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED.

  

  Business Response

  Date: 03/11/2025

  We reached out to our customer
  directly via email to discuss their concerns. To protect their privacy, the
  details were only provided to them. If they have any additional questions or
  concerns, we would be happy to discuss that with them. They are welcome to
  reach out to me directly at ********@gopfs.com – Mindy ******* - Compliance Specialist

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was repossessed by prestige financial and I have been trying to get in contact with their customer service department. Unfortunately I have personal belongings in that vehicle, we were also, at one point, discussing my options for retrieving said vehicle. All communication has come to a halt on their end. I’ve sent numerous emails and have made several phone calls but have had no success.

  

  Business Response

  Date: 02/25/2025

  We reached out to our customer directly via email to discuss
  their concerns. To protect their privacy, the details were only provided to
  them. If they have any additional questions or concerns, we would be happy to
  discuss that with them. They are welcome to reach out to me directly at ********@gopfs.com – ***** ******* -
  Compliance Specialist. 

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this vehicle from Union City Mitsubishi in April May timeframe of 2024. The sales team did not fully disclose the finance company and their reviews who was financing the vehicle. At that time I was diagnosed with congestive heart failure and was going thru a tough time with managing my stress level. Around August timeframe my condition got worse where I could not work and my VA disability checks were cut off due to a financial mistake where it left me not able to pay my obligations to pay bills. The harassments started from this company where they were rude, disrespectful in emails, phone calls and texts messages. Their harassment caused me to have issues related to my heart condition where it put me under a lot of stress. The harassments did not stop there because they contacted my employer on numerous occasion. I am just tired of all the harassments and rude emails and texts.

  

  Business Response

  Date: 02/25/2025

  We reached out to our customer
  directly via email to discuss their concerns. To protect their privacy, the
  details were only provided to them. If they have any additional questions or
  concerns, we would be happy to discuss that with them. They are welcome to
  reach out to me directly at ****************** – ***** ******* - Compliance Specialist. 

• Initial Complaint

  Date:02/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WASC IN A CHAPTER 13 AND PUT MY CAR IN THERE AND I COMPLETED THE BANKRUPTCY EARLY. I CALLED PRESTIGE AND THEY INFORMED ME THAT ONCE THE BANKRUPTCY SHOWS CLOSED, THEY WILL RELEASE THE TITLE. WELL, THEY LIED THEY WILL NOT ANSWER MY PHONE CALLS I HAVE TO USE MY SON PHONE FOR SOMEONE TO TALK TO ME. NOW THEY ARE ASKING FOR MORE MONEY I NEVER SIGNED ANY PAPERWORK STATING THAT I AGREED TO THAT. ONLY PAPERWORK I SIGN WAS MY BANKRUPTCY PAPERWORK. I BEEN TRYING TO RESOLVE THIS WITHOUT HIRING ANOTHER TITLE BUT THEY REFUSE TO TALK OR RELEASE TITLE, INSTEAD THEY ASKED FOR ANOTHER $6,000. THE CAR HAS OVER 250K MILES 12 YEARS OLD AND NEED $5900 IN REPAIRS SO WHY WOULD I PAY $6OOO TO THEM FOR THAT. THIS COMPANY WAS RUDE FROM DAY ONE 2018 WHEN I GOT THE CAR. UNPROFESSIONAL THAT WORD IS TOO GOOD TO EVEN CALL THEM, THATS HOW DISRESPECTFUL THIS COMPANY IS.

  

  Business Response

  Date: 02/12/2025

  We reached out to our customer directly via email to
  discuss their concerns. To protect their privacy, the details were only
  provided to them. If they have any additional questions or concerns, we
  would be happy to discuss that with them. They are welcome to reach out to
  me directly at ****************** – ***** ******* - Compliance Specialist. 

• Initial Complaint

  Date:02/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to come get a car insurance surrendered 2 years ago

  

  Business Response

  Date: 02/06/2025

  We reached out to
  our customer directly via email to discuss their concerns. To protect their
  privacy, the details were only provided to them. If they have any additional
  questions or concerns, we would be happy to discuss that with them. They are
  welcome to reach out to me directly at *************** – ***** ****,
  AVP, Compliance. 

  Customer Answer

  Date: 02/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: email me to set up a date and time you can get your car that's your property and I need that judgment off my record because I've told you guys repeated in email to come get the car i don't want it taking up my gragge space and it your property 
  
  
  
  Sincerely,
  
  
  
  ********* ******

  

  Business Response

  Date: 02/11/2025

  We
  received the customer's rejection to our response and have reached out to
  our customer directly via email to discuss their concerns. To protect their
  privacy, the details were only provided to them. If they have any additional
  questions or concerns, we would be happy to discuss that with them. They are
  welcome to reach out to me directly *************** – ***** ***** AVP, Compliance

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was behind on my car payment and made an arrangement with the company for $772 for two months worth of car payments. I made this payment three days ago. However, I received an email and text message within minutes of each other demanding that I contact them and make the payment. Keep in mind the arrangement was made for December 31, 2024. Why are you contacting me BEFORE that date has arrived? Why are you contacting me AFTER the payment was made, demanding payment/contact? I call the company to figure out and the lady on the phone asks me for $80-something and then for $46-something. I told her no that that arrangement was made and fulfilled by payment. She starts reading some disclosure that she continues to mention a payment of $46-something and I asked what it was about. She wasn't being attentive so I disconnected the phone call.

  

  Business Response

  Date: 12/31/2024

  We are sorry to hear you didnt have a positive experience with Prestige. I have reviewed the communication and see that another agent was able to assist you. You are welcome to reach out to me directly for any further questions or concerns at ******************** ***** ****, AVP,Compliance. 

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22731997
  
  I am rejecting this response because: this does not correct any issues. 
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 01/06/2025

  We received the customer's rejection to our response and have reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly ************************  ***** ****, AVP, Compliance. 

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22731997
  
  I am rejecting this response because: nobody has reached out about this matter. I have not received any email other than asking for a payment. 
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 01/13/2025

  We received the customer's rejection to our response. I have reached out to our customer directly via the email we have on file to discuss their concerns. I would encourage them to reach out to me so we may address their questions or concerns. They are welcome to reach out to me directly ************************  ***** ****, AVP, Compliance. 
  

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asking the BBB to resolve this matter with Prestige financial on the amount I owned in due time and dispute this amount and financial issues.... Dispute this amount due to financial will be resolved...do to the vehicle 2016 ******* ****** sport.....the date was 12/20/24 unfortunately the vehicle was having issues with the engine and it cost to repair was $489 to $500.00 to be repaired motor mounts.....it was unsafe to drive and I contact Company Prestige financial about the issue and they extended my contract and it was agreeable upon both parties.....the financial I had went towards the vehicle repair.....

  

  Business Response

  Date: 12/31/2024

  We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at ************************  ***** ****,AVP, Compliance. 

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car from ******* a 2016 Tucson and after having it for three months my engine needed replacing The dealership allegedly replaced my engine but without a proof of purchase for a new engine Im considering that the engine was not replaced. I received an auto loan from prestige for this vehicle and have had for almost three years now and they are stating that I still owe ****** thousand when my payment was near *************************************************************************************************************************** past March of this year as if they have restarted my contract without explanation and etc this company is scamming hard working people with crazy interest rates that change and apply as they see fit I requested on multiple occasions for a re finance as times grew harder and they denied me so now Im stuck upside down in this car

  

  Business Response

  Date: 12/12/2024

  We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them.They are welcome to reach out to me directly at ********************** ***** *********** - Compliance Specialist. 

• Initial Complaint

  Date:12/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company garnish my check for the full amount that the judge granted them to take from me

  

  Business Response

  Date: 12/10/2024

  In response to the BBB complaint received, dated December 3, 2024, I have reviewed the account history and notes. Based on my review, we have not contacted the customer recently. To resolve Ms. ******** concerns, I have placed a full cease and desist block so she does not receive any contact from Prestige going forward. If Ms. ****** has any additional concerns, I would encourage her to reach out to me directly. ***** ***********, Compliance Specialist, ******************************* 

• Initial Complaint

  Date:12/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company reposed my car without a letter of intent which is illegal in ********. They refused to let us pay on the account due to Covid and then decided to sue us for not paying. We only owed a little over 6 thousand after the sale of the car. We settled on a payment plan outside of court. They said they would drop the lawsuit as long as we never missed a payment. We have now paid them over $7000 they are saying we still owe them almost $4000 still. Saying we have to pay interest for the time they refused to let us pay. They are not charging us interest on the payment plan. Except for this back interest from the over 2 years they refused to let us pay on the account. They have given us the run around saying they cant help us only managers can and then say they cant transfer us to a manager one has to call us and they never do. We have been waiting over a year for a phone call.

  

  Business Response

  Date: 12/04/2024

  In response to the BBB complaint received, dated December 2, 2024, I reviewed the account history and notes. Based on my review, a manager has reached out to speak to the customer and to the authorized third-party. If Mr. ****** has any additional questions, I can be contacted directly at ************************ ***** ***********, Compliance Specialist.