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Business Profile

Financial Services

Progressive Leasing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for Progressive Leasing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Progressive Leasing, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 356 total complaints in the last 3 years.
    • 134 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a mattress at Mattress Firm. It was never delivered. The order was canceled and now Mattress Firm and progressive are saying that the order isn’t canceled and they’regoing back-and-forth and nobody will cancel the order and give me my money back. It’s been over 10 days and they’re saying it could be up 4 to 6 weeks before I get my money back. I want my money back now. They are refusing to give me my money back.

      Business Response

      Date: 05/14/2025

      Your complaint filed with
      the Better Business Bureau was referred to Progressive Leasing’s Compliance
      Department.
      To better address your
      concerns and resolve any future issues with your account, we must speak with
      you directly. Our Compliance Department will contact you within three (3)
      business days to obtain additional information so that we can work together to
      resolve this matter.
      Your concerns are important
      to us. Thank you for your business and for allowing us to be of service.

    • Initial Complaint

      Date:05/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was advised to use progressive leasing in a mattress purchase in August or September of 2024. The sales lady used the financing option as a way to push the sale. I was not disclosed thr hidden interest rates or penalties associated with this leasing option at the time of sale.

      I discovered later that my payments with progressive had ballooned and I now owe 2x the original sale price.

      I attempted to work with mattress firm on two separate occasions. Both times they said it was out of their hands and furthermore wouldn't accept the return of the leased mattress.

      I was charged 25$ sales tax each installment and am curious if this tax revenue was even accurately reported to the government/ irs?

      Mattress firm would not produce any paperwork regarding the lease application when requested to dispute the charges.

      Progressive leasing has been a defendant in a class action lawsuit which they lost for deceptive leasing practices and still continue the same sales practices with new consumers despite the court case being won against progressive.

      They are involved in predatory lending and do not disclose the risks of these financial instruments to their consumers despite knowing the harms and lawsuits.

      Business Response

      Date: 05/12/2025

      Your complaint filed with
      the Better Business Bureau was referred to Progressive Leasing’s Compliance
      Department.
      To better address your
      concerns and resolve any future issues with your account, we must speak with
      you directly. Our Compliance Department will contact you within three (3)
      business days to obtain additional information so that we can work together to
      resolve this matter.
      Your concerns are important
      to us. Thank you for your business and for allowing us to be of service.

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My problem with this company is, I believe that they are pulling the wall over my eyes. I did not take out a loan for as much asthey are charging me. They are overcharging me. I have called and tried to speak to their customer service. I have been disrespected I have been talking to people who seem to not understand me as I speak with them. I have also talking to a gentleman by the name of ***** the ID number ****. I believe he told me he told me let him educate me because I evidently wasn’t educated enough For him. He has no idea of my education level. I have a masters degree by the way this company is trying to rip me off. paid taxes on a total amount. I should not have to pay taxes every time I make a payment plan if you’re charging me taxes on mywhole amount, how are you? Continue to charge me taxes each time I pay for something I don’t understand. I’ve called to try to get some Nobody can understand or explain anything to me. They are so rude so disrespectful. I’m gonna tell anybody they should run for the heels from this company. Theyshould never deal with this company and this company needs to explain to me why are they overcharging me? Why are they keeping my money? Why they trying to make me pay so much out? This is ridiculous. They lie to their customers trick you and assigning a contract and then this is where I am dealing with them and can’sfurniture never again run run. This is so sad. I am so angry. I’m so hurt. I’m so disappointed in this whole ordeal after a hurricane. went through so much of a disaster and now I’m still dealing with a disaster of people From this company. I have been trying to move forward and they are steady trying to pull me back I don’t understand what in the world is happening please help me find out. Why are they overcharging me and get my issues corrected and resolved thank you very much.

      Business Response

      Date: 05/07/2025

      Your complaint filed with
      the Better Business Bureau was referred to Progressive Leasing’s Compliance
      Department.
      To better address your
      concerns and resolve any future issues with your account, we must speak with
      you directly. Our Compliance Department will contact you within three (3)
      business days to obtain additional information so that we can work together to
      resolve this matter.
      Your concerns are important
      to us. Thank you for your business and for allowing us to be of service.

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      they call me 3 times a day and never leave a voicemail. 3 times a day is a little excessive. I work during the times they call. today for example they called me at 8:04am 11:18am and 12:19pm Yesterday they called me 4 times 8:04am 10:03am 12:05pm and 1:16pm

      Business Response

      Date: 05/02/2025

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3)business days to obtain additional information so that we can work together to resolve this matter.
      Your concerns are important to us. Thank you for your business and for allowing us to be of service.

    • Initial Complaint

      Date:04/24/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Adding charges that are not stated in the policy and failed to correct the issue

      Business Response

      Date: 04/25/2025

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3)business days to obtain additional information so that we can work together to resolve this matter.
      Your concerns are important to us. Thank you for your business and for allowing us to be of service.

    • Initial Complaint

      Date:04/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a progressive loan 5 yrs ago. At one point they stopped debiting my bank account and I thought it was paid. I am now getting a settlement offer.

      Business Response

      Date: 04/23/2025

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3)business days to obtain additional information so that we can work together to resolve this matter.
      Your concerns are important to us. Thank you for your business and for allowing us to be of service.

    • Initial Complaint

      Date:04/12/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had multiple leases with Progressive Leasing and they all have been paid within 90days. I currently has a lease which I did the usual. The way their system works is when you apply for a lease agreement you automatically are enrolled in a 12 month purchase option. Once the lease is approved you contact customer service and change the agreement to the 90 day purchase option if that is what you'd like. Again, I have had probably more than 4-5 leases with Progressive so I am familiar with their process. Once my lease was approved I contacted customer service and I changed the 12 month purchase option to a 90 day purchase option. My first payment is not due until April 13th but on the app it reflects two late payments. I contacted customer service and the *** named ***** (would not give me an employee id number) deflected the entire concern and told me to disregard the late payments. I asked for a supervisor or manager and she said her supervisor was in a meeting. My account should not be in "past due" status when it is NOT past due!

      Business Response

      Date: 04/14/2025

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3)business days to obtain additional information so that we can work together to resolve this matter.

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      per my bank this started october of 2024. but per progressive this is not my account, its under my name but a differnt social security and different address. she refused to give me any more information.

      Business Response

      Date: 04/14/2025

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3)business days to obtain additional information so that we can work together to resolve this matter.
      Your concerns are important to us. Thank you for your business and for allowing us to be of service.

    • Initial Complaint

      Date:04/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company won't allow me to remove my debit card from their website. These is a message saying I have a delivery pending. I put a stop payment into the system twice in less than an year. when they can't get into my account through the checking account they charge my debit card. I am forced into automatic transactions I don't want authorized. I spoke with an agent and made it clear I want o pay on my own will. The also adjust their charges to get around the stop payment with my bank. For example if ****** doesn't work they then try to take ******. This is a dishonest, predatory and overcharging company. I've paide them twice what should owe they still wan an additional *****.

      Business Response

      Date: 04/11/2025

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3)business days to obtain additional information so that we can work together to resolve this matter.
      Your concerns are important to us. Thank you for your business and for allowing us to be of service.

      Customer Answer

      Date: 04/15/2025

       
      Complaint: 23191187

      I am rejecting this response because:

      Sincerely,

      Jozmin *******

       

      I have not heard from anyone in compliance as of yet.

      Business Response

      Date: 04/16/2025

      Your complaint filed with the Better Business Bureau was referred to the ********************* at Progressive Leasing. One of our agents attempted to reach you on April 14, 2025 to resolve this issue but was unsuccessful. We will continue to try and reach you to resolve this matter.
      Your concerns are important to us. Thank you for your business and for allowing us to be of service. 

    • Initial Complaint

      Date:04/10/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used progressive leasing for a lease to own program.I received a letter stating payments will start in May.I have not yet received the ordered item, the website I ordered the item from says they will not have stock until mid June at the earliest.The letter stated that if I have not yet received the merchandise I should contact their customer support team.I called them and got connected with a representative.The representative says that I did not order the item.Does this not mean that they have no reason to charge me?I do not understand how this is possible if I didnt order the item that has yet to be shipped.

      Business Response

      Date: 04/11/2025

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3)business days to obtain additional information so that we can work together to resolve this matter.
      Your concerns are important to us. Thank you for your business and for allowing us to be of service.

    Progressive Leasing, LLC is NOT a BBB Accredited Business.

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