Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After watching Dr. Pompa's webinar I decided to purchase the initial kit. My urine turned dark red, as I'm sure it does for 100% of the people who take the test. I took a lot of time filling out the questionnaire. It appeared that the sales guy in the call didn't read the questionnaire. I have a ************** couldn't even pronounce it right. He said he would look into whether or not the program dealt with my condition or not. Before confirming this with a doc he pushed for another call. I think when a doc asks for a credit card before doing anything for you it is a red flag. I request a full refund as I was given nothing useful for the 167 I paid. Just a sales pitch.

  Business Response

  Date: 11/13/2023

  Hi ******, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 11, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam. I did the urine test and it didn't even take time to react...it turned the brightest red right away. After some research, it seems like everyone's test does the same and then they do a call with a person to try and get you to pay an outrageous amount of money. They require your spouse to be on the call wonder...it is like buying a timeshare. You need both for the financial end, which they know. This is sad that someone would prey on people's health issues. I want my money back for the sad kool-aid test I took.

  Business Response

  Date: 11/13/2023

  Hi *******, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 11, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.

  Customer Answer

  Date: 11/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up exhausted grasping at straws trying to find a solution to the unknown medical issues many of us have that would sign up. Praying for an answer. They called it the lighthouse in a dark stormy sea and I finally found it! They build you up with high hopes . Charge you mine thankfully only $97 for a silly urine test you take at home same quality as a pregnancy test. Drag in *** and how he was sent this message from ***, waste an hour of your time which I’m a little embarrassed I shared so much with this “ employee” and then told it is 0ver $8000 dollars only I kept pushing to know. So 1600 a month over $400 a week. No wonder they have so many alleged doctors and athletes who have done the program, prob the o Lu ones that can afford it. You’re tricking sick desperate people . I truly hope this works for the poor souls who shovel out over $8000 dollars for 5 months.

  Business Response

  Date: 11/09/2023

  Hi ******, thank you for sharing your feedback with us. We appreciate your concerns regarding the affordability of our program.
  We understand that the cost of our program may be a significant investment for many individuals. While we acknowledge the importance of transparency, we prioritize focusing on whether our program will benefit each person during the initial presentation, rather than discussing the specific cost in advance.
  Our primary objective during the presentation is to provide a thorough understanding of our program, its benefits, and the results it can achieve. We believe it is crucial for individuals to assess whether our program aligns with their needs before discussing financial considerations. This approach allows potential clients to make an informed decision based on the potential benefits and their individual circumstances.
  However, we do understand the importance of financial considerations. We strive to make our services more accessible through various financing and payment plans that cater to different budgets.
  We appreciate your perspective and thank you for raising this concern. If you have any further questions or would like to discuss the program's cost in more detail, please do not hesitate to reach out to us at [email protected]. We are here to provide you with the necessary information and address any concerns you may have.
  After reviewing your account, I can confirm that you were refunded on November 8, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 22, 2023, I came across an advertisement on Facebook for promises to get to the root cause of autoimmune disorders. As I suffer from a few autoimmune disorders, I was intrigued. Clicking on the link to Dr. P**** speaking about his journey and how he can help others, he seemed genuine and explained things in a way that was easy for me to understand. After signing up for his webinar and watching the whole thing, I was so hopeful and excited that this was going to be great. There is a link at the end of the webinar to sign up for the initial testing and for the one hour zoom appointment to go over the results. I signed myself and my husband up to get started. My credit card was charged the $264 on 10.22.2023. I was supposed to receive an email shortly after I signed up with my confirmation and link for the zoom appointment. I still have not yet received my confirmation email or link for my zoom appointment. I made multiple attempts to the Pompa Program to try to have this resolved. Finally after multiple attempts (through texting and messaging on Facebook), a representative from the program sent me a text back but never addressed my issue of never receiving a link to my appointment. My husband and I carved out time in our Saturday to be able to make our zoom appointment, but it has been such a run around trying to get our link. Now, a matter of hours until our scheduled appointment and we have not had anyone acknowledge our issue or complaint.
  As I was getting frustrated this evening trying to figure out how to get in touch with someone in the Pompa Program, I came across the BBB awful reviews for this program and company. It seems like it is the such a scam as there are so many of the same awful reviews. Stupid me for being desperate for medical answers that I fell for this.

  Business Response

  Date: 10/30/2023

  Hi *****, thank you for your feedback. We appreciate that you let us know how your experience went and that it did not go as you expected. We have processed a full refund to your account in accordance with our 30-day satisfaction guarantee. I have attached a copy of your receipt with the email confirmation that was sent to you. If you don't have the credit in your account within 5-10 business days, please reach out to us at [email protected]. We wish you improved health as your journey for healing continues.
  

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $167 - 1 hour health consultation with the pompa program hoping to shed some light on my negative health symptoms and the root of them.
  
  However, there was no expert advice or health help whatsoever but was rather a sales pitch for a $6,000-8,000 program that the pompa program offers. If I wanted to listen to a sales pitch, I would not have paid $167 to do so and I feel it's completely dishonest to convince someone you are helping them. They are praying on the weak and people who truly need help. I’m disgusted to know their are people and companies that will go along with this sort of practice just for money. It’s a form of evil on another level. And they claim to be a Christian company. Shame on everyone who works for Pompa and himself to creating this scam.
  
  I really need help and had hope this would be a positive answer. I was considering doing the program just because I’m in so much suffering everyday.
  
  After learning the truth of this program. I am requesting a full refund on the $167 test that I took that didn’t get reviewed by an actual physician. They scored me based off of questionnaire and they didn’t even follow up about my concerns.
  
  I’m so grateful I never gave them my card to sign up. After doing research I have yet to find anyone with actual positive results after completing this program. In a world where so many people need help and fighting off autoimmune diseases, you would think people would be more thorough in their explanation. However if you are running a scam on the weak then there not necessarily. Buyers beware! Go find a local natural path. You will get better help there then this scam.

  Business Response

  Date: 10/27/2023

  Hi ********, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on October 26, 2023. I have attached a copy of your receipt and the email that was sent to you. If you don't have the credits in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.
  
  

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/3/2023, I saw the Pompa Program on Facebook and watched the webinar with Dr. P**** giving a very convincing speech on how he has found a breakthrough way to treat people’s health issues at a cellular level to help cure many issues related to thyroid and inflammation. It required a urine test to determine the depth of the cellular issue and also a neurotoxicity assessment, all for only $167, a savings of several hundred dollars he said. I was convinced that it could be useful to pin down the source of my health issues and went ahead with it. I received the urine test and it showed the darkest level red meaning the worst inflammation which didn’t seem accurate to me and then the day of the consultation the associate interviewing me said the darker the urine test result, the more inflammation and possible damage at the cell level (sounds like everyone’s test results are the same). During the Zoom “appointment” I was expecting to hear more about the program and solution to cellular health, supplements, dietary changes etc. but instead it was a vague explanation of a 5 or 6 month process and sales pitch that this could be my last stop on my quest for health and if I was accepted by this interview, I could begin the program for around $7K, which is out of range for most people and it was for me. I was offered links to try to finance the offer on a credit card and get into debt for this miraculous solution. I think this whole process was a scam to get the $7K and there was no full disclosure about the total cost or process. It was a waste of my time and money and I got no answers from it. I would like a refund of my $167.

  Business Response

  Date: 10/26/2023

  Hi ******, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on October 24, 2023. I have attached a copy of your receipt and the email that was sent to you. If you don't have the credits in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After watching a very convincing webinar on thyroid issues and cell inflammation, and their correlation, I decided to purchase the test and do the consultation on October 14th, 2023. The test showed up it was just a kit with no other explanation other than how to do this simple urine test, 50x accuracy of a blood test, in the mean time I was bombarded by emails reminding me to do the assessment which I already had done. The test result came back much darker than the scale given on the the box, and it was a little concerning at first, that was until I the next day during the consultation was told that I was a good fit for the program because my marker was 130. At 50 you have chronic cell inflammation, so I must have been really sick. This was a major red flag, as well as when the consult said they were a christian company and following christian principles. When I told the consulting person that I wasn't going to do a major financial decision right away, she insisted on a meeting Monday morning. The more I though about this the more I realized how discussing this sales method is. To scare people into making such a big investment.
  I would like to get a full refund of my $167.00 for this test and consultation.

  Business Response

  Date: 10/26/2023

  Hi ****, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on October 24, 2023. I have attached a copy of your receipt and the email that was sent to you. If you don't have the credits in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dr. P**** ran an ad on social media offering a urine test and how to ASSESS and TREAT your inflammation naturally for $167. They sent an at home urine test that measures inflammation…mine turned bright red ( as I am sure everyone’s else’s). A phone call with a provider to discuss the results and learn how to treat the issue naturally was supposed to be the next step but instead was just another sales pitch and for 8k they will provide the cure.
  
  I would like a refund for misrepresentation. It should be disclosed upfront that treatment will not be provided in the consult and will cost additional money. This is a scam.

  Business Response

  Date: 10/23/2023

  Hi *****, thank you for your feedback. We appreciate that you let us know how your experience went and that it did not go as you expected. We have processed a full refund to your account in accordance with our 30-day satisfaction guarantee. I have attached a copy of your receipt and the email confirmation that was sent to you. If you don't have the credit in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.
  

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the Pompa program hoping to get some real answers about my health problems. They sent me urine test for inflammation, that was supposed to be powerful and informative. This test didn’t even have any explanation when I received it or any information on how it works. When I looked it up, it was clear this test was a fraud. Then I discovered that they are just looking for money from people to get the enrolled in the program, with little to no information. I spent $167 to essentially pee in a cup that changed color and nothing else. I would like my monet back from this scam preying on sick people.

  Business Response

  Date: 10/23/2023

  Hi *****, thank you for your feedback, we appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on October 21, 2023. I have attached a copy of your receipt and the email that was sent to you. If you don't have the credits in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.
  
  

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I kinda figured something seemed funny and that I needed to do some digging before I paid more money. It sucks to find out that you have been scammed. So glad that I didn’t make a payment today. I am sorry but being pushed to give over $8,000 is a lot. I tried to give the benefit of the doubt’s and be open minded but it seemed very fishy. Save yourself the time and money because this sure is too good to be true. Plus I understand how the body works as a health and fitness professional. This Dr. isn’t who he says he is. I work for two Drs. as well so I should’ve known better than fall for some $167 scheme. I was so ready to get some answers but I didn’t see how my test was going to help since it immediately turned red and wasn’t even verified in a lab or nothing. It just was so sketchy. I paid for it so I went through the zoom call to see if maybe it might explain things but it wasn’t anything new or seem to really about why the test is the way it is. Watch out for this Dr. who probably isn’t a real Doctor.

  Business Response

  Date: 10/22/2023

  Hi ******, thank you for your feedback. We appreciate that you let us know how your experience went and that it did not go as you expected. We have processed a full refund to your account in accordance with our 30-day satisfaction guarantee. I have attached a copy of your receipt. If you don't have the credit in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.