Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company calls star care auto transportation bought Rv and company turns out to be a fake company they are advertising all over ******** for a 2019 Jayco RedHawks for ******* found out fraud and took my money

  Business Response

  Date: 11/21/2024

  Hello ****! Given the specifics within your claim we are certain you must of mistakenly filed a complaint against our company instead of the correct one. However, we would like to clarify that Pompa is not associated with any fraudulent activities or scams of the nature youve described. We are a health training company focused on helping individuals identify the root causes of their health concerns. We offer specialized testing kits and consultations to assist our clients in understanding the reasons behind their health issues and in taking steps toward improved wellness. We do not engage in any activities related to auto transportation or RV sales. It appears that your situation pertains to a different company, and we sincerely hope you are able to resolve the matter with them promptly.

• Initial Complaint

  Date:11/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15th, 2024 I had a consultation for the Pompa program. I paid in full and ***** ****** said I had 72 hours to cancel contract if I needed to. Within 18 hours I decided to cancel the contract to get a full refund and to cancel my appointment with the Life Coach ****** *******. I have emailed, texted and call with NO response. It is like they are avoided me. I have all my documentation for when I emailed to cancel and when I texted with dates and times to show that I am within my ***** hours cancellation to receive a full refund. They ghosted me. So now, I dont know what to do.

  Business Response

  Date: 11/19/2024

  Hello *****,  Sorry for any misunderstandings as we have received your request and started the cancellation process yesterday.
  A claim has been opened for you as of 11/18/2024. Please understand that since your request came through to us on the weekend and are out  Saturday and Sunday we did not have a chance to respond back until yesterday, 11/18.  Rest assured we go by the date of your request and are in the processes of working on your cancellation and refund. Please feel free to reach out to us if you have any further questions. ************** or reach us at *********************************************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST.

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/11/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/5/2024 I signed up for the Pompa Program to detox myself from chemo I'd been given. They said that their detox program would help me. They lied. I was deathly ill that day from a severe sinus infection that landed me in the hospital for 3 days after that. I received their weak ineffective supplements which did nothing to help me. I had 2 zoom calls with them and was charged an excessive amount for them. Their coach confirmed that the program would not help me for the chemo and the Chronic Active ******* **** Virus program was separate and another charge. It would do nothing to help me either. I called them to cancel on 4/24/2024 and also called *************** to dispute their charges on my card. On 5/3/2024 I received a credit of $4,959.90 but was still owed $1,961. I have been disputing this with B of A and they declined my dispute cuz I supposedly signed a contract with Pompa. I checked my email and the attachment of Contract was empty. I don't remember signing anything. Pompa sent a 20+ page contract that had ONE docusign type signature of mine which means nothing. Anyone can type my name and sign unlike my usual signature. They scam people re: their health and finances. Research dr ****** pompa lawsuit and you'll see that he's a career criminal. I want my $1,961. back in check or a credit on my B of A card. They are a scam and advertise to buy the program for your health or become an Associate or Coach with them. There are complaints on the internet and with you. People got their money back when they complained to you. Please help as that is a lot of money to lose over nothing. They need to be shut down.

  Business Response

  Date: 11/15/2024

  Dear *****,  We appreciate your feedback and fully acknowledge your perspective.  We also understand your concerns regarding the contract and the signature process. Please be assured that we have a signed contract on file, which includes the agreement that you reviewed and approved. The document was completed via DocuSign, and the signature associated with it is valid and securely linked to the specific contract you agreed to. While we understand that the DocuSign signature may appear different from your usual handwritten signature, it is important to note that this process is designed to ensure both security and authenticity, and is legally binding. The signature reflects your acknowledgment of the terms outlined in the agreement.After reviewing our records, we have adhered to the termination process and refund calculations as detailed in the Agreement, based on the services provided. We acknowledge that the application of these terms may not have been entirely clear or satisfactory in your case. Should you have any further questions or concerns, please do not hesitate to contact our customer service team at ************** or via email at ************************************************************. We are dedicated to addressing any issues promptly and working towards a resolution that meets your needs. Your satisfaction and well-being are of utmost importance to us, and we remain committed to supporting you throughout this process.

   

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22540876
  
  I am rejecting this response because:

   Pompa Program gave you the same dance that they have given me and B of A. The so called contract was voided out on Docusign. I told youo before 

  that the email they sent me months ago was empty. It was. titled CONTRACT BUT IT WAS EMPTY!!!

  
  

  I CANNOT BE HELD ACCOUNTABLE FOR A CONTRACT THAT I NEVER SIGNED AND CANNOT SEE.

  
  

  
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 12/11/2024

  Hi *****,
  We truly understand your concerns and sincerely appreciate you sharing them with us. Management has made multiple efforts to get ahold of you for over 3 months now, but have not been successful. We are concerned the phone number we have on file for you is no longer working or is incorrect.  Your feedback is incredibly valuable, and we want to assure you that we take it very seriously. We are fully committed to resolving this matter and ensuring your complete satisfaction. Please give us a call so we can help at ************** or via email at ************************************************************, and we will gladly assist you in addressing any remaining concerns.

• Initial Complaint

  Date:11/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They chared ****** of which ****** I did not order. Refund ******.

  Business Response

  Date: 11/04/2024

  Hello *****! We sincerely apologize for any frustration and disappointment you may have experienced during your recent transaction that was placed online with us, as well as for any delays in addressing your request to cancel and obtain a refund. After a thorough review of your account, Im pleased to confirm that your refund has been processed back to your original payment method as of November 1st. Please allow 5-10 business days for the refunded amount to appear in your account.We truly appreciate your understanding and patience throughout this process. If theres anything else we can assist you with, please dont hesitate to reach out at ************ or via email at *********************************************************. Wishing you all the best on your ongoing journey toward improved health and well-being.

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the entire Papa program. They convinced me to get a credit card and charge the entire program and then pay it off. I was assured over and over again that it was 100% money back guarantee if it did not work. I completed the 5-month program and several additional months with additional expenses for more supplements. I have not seen Improvement and when I tried to email and ask how to go about getting my money back there have been no responses. I'm truly disappointed in this company I took their advice and had many other procedures done such as all of my amalgames out of my teeth air purifiers redid the bathroom to make sure there was no mold. I'm asking for my money back at least for the initial purchase

  Business Response

  Date: 11/05/2024

  Hello *****, Thank you for sharing your perspective. We sincerely apologize for any confusion regarding the product you purchased; its never our intention to deceive or mislead our customers.Regarding our money-back guarantee, we do have specific guidelines in place of which are outlined in the contractual agreement. In order to be approved for the Money Back Guarantee the guidelines need to be met.We are committed to resolving this matter and ensuring that the resolution is fair for you. Please dont hesitate to reach out to our customer service team at ************** or via email at ************************************************************. Were here to assist you with any remaining questions or concerns.

• Initial Complaint

  Date:10/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: Sept 7, 2024,Amount: $6,920.90 The Dr ********************** told me that they can help & cure me from my digestive & anxious illness. They promised me the world and how I was going to be with Specialists when in fact, these were just regular workers trying to find solutions and sending me different recommendations. They were very quick to take my money and now that I want a refund, its been a slow as a snail process with wanting to talk to this person, or its in the hands of that person. I started the process on Oct 1st for a refund and its the 11th and every other day I have to wait on someone else because it has to get escalated and prioritized. But the next person says they now have to do an investigation. I started with a little bit of anxiety and food allergies which I told them multiple times of. They sent me natural supplements that contained some of these items from my allergic list. And they denied it because its natural.I had to go on bed rest after taking their supplements and the only thing the coach could tell me is oh its working. Imagine me in bed rest with 2 kids under 3 running around and I cant feed them. I had to pay family members to fly down to help me do basic chores in the house. When I kept complaining they switched the protocol to a sensitive regiment. But my body would just reject it. I cant take this stuff anymore and I let them know, and now they tell me thats how its supposed to work. My doctor has now advised me to stop taking these pills as its not doing me any good. I want a full refund.

  Business Response

  Date: 10/17/2024

  Hi ********!  We have received your concerns and are committed to ensuring your case is investigated and that the outcome is reasonable and fair.A claim has been opened for you as of 10/04/2024. Please understand that this process can take sometime.  Once the investigation is complete we will be reaching out to you directly in efforts to find a resolution. Please feel free to reach out to us if you have any further questions. ************** or reach us at *********************************************************

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22415678
  
  I am rejecting this response because:
  

  Its been 23 days since I initially called to receive the refund originally (Oct 1, 2024). The person who is supposed to call me back disappeared and their supervisor also does not answer back. 
  

  Im very disappointed as Ive called the last 5 business days to get an answer but I get told someone will call me back same day and nothing.

  
  I was told by customer service that all the calls are recorded and noted so I dont understand what investigation takes 3 weeks for a refund.

  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 10/30/2024

  Dear ********,  We apologize for any inconveniences and that an estimated timeframe was not communicated to you.  Once the investigation is complete we will be reaching out to you directly in efforts to find a resolution. If you have any further questions feel free to reach out ************** *********************************************************

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Pompa Program in February of 2024, mainly because I had been watching Dr. ************************ videos via social media regarding certain health ailments and thought maybe his program could work for me. I ordered the urine test ($99+) to find out if I was full of toxins. Of course this test turned red almost immediately, indicating that "I need this program to get healthy." I am now reading that this test is a SCAM...a way to convince everyone to sign up for the program. I met with a guy named **** via a video call. I had many questions about the program, i.e. do they repeat the urine test after the five month protocol to see if the person improved? Answer...NO. That seemed strange to me. I decided to give the program a try, knowing there was a MONEY BACK GUARANTEE if I had not improved after the 5 month protocol was complete. Well, after the 3rd month, I realized I wasn't improving (and never did even after completing month 5), thus inquired about the money-back guarantee. My claim was recently denied...for two reasons: Not complying with the diet and Not addressing upstream issues (yet no specifics were given), which I have requested in writing. It seems to me they could easily use these one or two excuses to not honor their guarantee. I have laboratory reports showing this program did NOT work to "fix the cell". My thyroid function also WORSENED while on the program. My cholesterol went up as a result of following their Keto diet. I got headaches and had trouble passing stools (not good for someone with IBS). I shared this with my "health coach". She was NOT experienced in helping someone in menopause, with thyroid dysfunction, who has the ***** gene defect, and is a cancer survivor. She was a dietician, not a nurse or healthcare provider of any sorts. They should not be putting everyone on the same Core protocol and should NOT be trying to treat anyone's health ailments with even more costly supplements...and honor the guarantee when the program fails!!!!

  Business Response

  Date: 10/30/2024

  Dear ******,  Your feedback is invaluable to us, and appreciate the chance to understand your perspective.   We are committed to treating you and your concerns with respect and finding a resolve that is fair.
  It's important to note that results can vary based on individual circumstances prior to enrollment. Each person's experience and body are unique. While many have had positive outcomes from our program, we recognize it may not be the right fit for everyone.Regarding our money-back guarantee, specific requirements are in place, similar to those of other reputable companies. After carefully reviewing your case, we confirm that our findings align with these guidelines. We understand your concerns, but we assure you that the kit provided accurately measures malondialdehyde in urine. The color intensity indicates levels of inflammation, with deeper hues reflecting higher amounts. This information is designed to offer insights into your health, not to cause alarm.We are committed to resolving this matter and ensuring your satisfaction. Please feel free to reach out to our customer service team at ************** or via email at ************************************************************. Were here to help with any remaining questions or concerns you may have.

  Customer Answer

  Date: 10/30/2024

   
  Better Business Bureau:
  
  The Pompa Program emailed me shortly after I filed this complaint, offering me a 50% refund of the program price I paid. I should note, they didn't get notified of my BBB complaint until AFTER I received their offer for a 50% refund. This means they acted in good faith to resolve the issue, thus I wish to have this noted and included in any communication regarding my claim. 

  Given the issue has been resolved, I went ahead and reviewed the response made by the business in reference to complaint ID ********, and find that our agreed upon resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/ 22 or 23 I watched the video and signed up. I completed the intensive assessment of my history and medical issues. I'm now reading where people are spending thousands of dollars for supplements. I don't have thousands of dollars to spend on supplements, not even hundreds. But I so much wanted some help. My zoom conference call is this Friday, but I'm inclined not to continue with this program and to request my hard earned money back. I'm retired but having to work two p/t jobs to help pay the bills. I'm disappointed that supplements must cost so much.

  Business Response

  Date: 09/26/2024

  Hello ******! Thank you for expressing your concerns. We understand the financial challenges that many individuals encounter, and we are dedicated to exploring affordable options for our clients. While the program entails a cost, we believe it represents a valuable investment in your health and well-being. We fully respect your decision to cancel your consultation and understand if this program does not align with your needs. Upon reviewing your account, I can confirm that you were refunded on September 25, 2024, as requested. If you do not see the credits in your account within 5-10 business days, please feel free to contact us at ************** or *********************************************************. We wish you continued improvement in your health as you pursue your healing journey.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reading about the test and that they high sell pressure you I felt like this program was not for me. *******, called me up. We had to discussion about how I felt and she said that if I decided that I wanted to refund that I could just let her know. Now shes just ignoring me will not return any of my text messages. Its very unprofessional and very upsetting because Dr. ******* claimed that this was a comprehensive test. Anyone whos gotten the test knows that that is not true. It was very disappointing. I was looking forward to getting some relief to the issues that I am experiencing. I told her about all the complaints that I read, and she then became extremely hesitant to even discuss anything with me. Please take my advice and do not waste your time and money on this program. Everything that they are offering you is something you can do on your own. I just doing some simple research. Im glad that I had the opportunity to express high feel. Thank you so much and hope this helps.

  Business Response

  Date: 09/24/2024

  Hi *******! We sincerely apologize for the miscommunication, the delay in our response, and the overall experience you've had with your consultation and refund. We fully respect your decision and understand that our offerings may not align with your needs. As of today, September 24, we have processed your refund request. Please allow 5-10 business days for the funds to appear in your account. Thank you for your patience and understanding throughout this process. If you need any further assistance, please dont hesitate to reach out to us at ************ or *********************************************************. Wishing you all the best on your journey toward improved health and well-being.

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 15, 2024 Paid $6920.90 Claimed they could heal my autoimmune issues within 6 months or guaranteed money back. Also said I was a good fit for their program even though I specifically stated I didn't want a program taking a bunch of supplements & more money. No mention of 90 days to quit to get money back. No contract was sent to me. Just a receipt.June 7: Started program with first coach call. June 15: Started first box of supplements...which I complained about but was assured it wasn't going to be that much & adjustable.July 15 I was taking over 21 pills. Complained that was not what I signed up for. August 12th wk, sent email to *******. Coach said she would talk to ******* about my complaint. Did not hear back. August 26 Wrote *************** i wanted to quit the program & requested a refund. Sept. 4: Finally heard back from ******* stating the refund process had begun. Sept. 13: Kenadi ****** from Pompa emailed & said I was past the 90 days & can't give me refund. This program is a scam making claims that are not under the guidance of a Dr. *** only that, in order to finish the program to "heal" they require taking out all silver fillings w/their "partner" dentists in **********/******...but costs thousands of dollars more! None of this is revealed in the initial call.I specifically said I didn't want a program that didn't require supplements. They outright lied & were not forthcoming about part of their program being extensive dental work. I expect a full refund as they lied about their program being a good fit for me, knowing it was not & not mentioning the 90 day refund policy & the extensive dental work. My timeline from start of the program to when I requested refund was within the 90 days. I had two coach calls & two boxes of supplements, only one box was fully used. They also automatically unknowingly sign up for Longevity using your card for autowithdrawal. Why is it not included?

  Business Response

  Date: 09/17/2024

  Hello ****! Were sorry to hear that your experience did not meet your expectations. Please understand that the results of our program can vary due to individual circumstances before enrollment. Each persons experience and body are unique, and while many have benefited from our program, it may not be suitable for everyone.Our money-back guarantee has specific conditions, similar to those of other reputable companies, as outlined in the Agreement you signed. This guarantee depends on the services provided. Although the Agreement includes provisions for refunds in cases of early termination, the timing of your request and the resources used to date have unfortunately made a refund impractical at this time.If you need further assistance, please contact us at ************ or email us at ************************************************************. We are committed to addressing any concerns promptly and working towards a resolution that satisfies you.

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22292844
  
  I am rejecting this response because: 1. I did not receive any contract paperwork. I received a receipt. I was also not informed by initial call about the 90 cancellation policy. 

  2. I specifically said I did not want a program that relied on supplements. Your entire program is reliant on YOUR supplements. 

  3. You were not forthcoming of the dental espense in order to heal. 

  4. I started the program June 7. Requested cancel in August. But you did not respond to me until Sept. 

  5.  You already cancelled my program b/c you cut me off all support so it seems you dont want me to continue the program. Which means I should be issued a refund. 

  6.  Yall lied when you said this program would be a good fit for me even after  I was upfront when I told you I did not want supplements as they do not work for me. 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 09/20/2024

  Dear *******,We have received your concerns and are committed to ensuring your case is investigated and that the outcome is reasonable and fair. A claim has been opened for you as of 09/17/2024. Once this is complete we will be reaching out to you directly in efforts to find a resolution.