Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I watched the entire video and paid for the kit and the private consultation, which was scheduled for today September 14, 2024 at 1 PM. I received the invite 15 minutes before I got on the zoom meeting through the link provided and waited and waited and waited for 25 minutes and it kept saying waiting for host to start the meeting. No one ever started the meeting. I emailed three times during that 25 minute period with no response and on the third email I asked for a full refund. I arranged my entire day around this appointment, and was very disappointed. I feel this is very suspect.

  Business Response

  Date: 09/16/2024

  Hi Lorraine! We sincerely apologize for the inconvenience and dissatisfaction you experienced with the consultation. Your feedback is invaluable to us, and we take your concerns very seriously. We are currently investigating the issue to ensure such errors do not occur in the future. We have processed your refund request as of September 15. Please allow 5-10 business days for the refunded amount to be reflected in your account. If you need any further assistance or have additional concerns, please do not hesitate to reach out to us at 800-691-7422 or via email at [email protected]. We are committed to providing the highest level of support and resolving any issues you may have.

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  POMPA PROGRAM
  I started this program because I have been desperately seeking something to help my aches, weight gain roller coaster, and swollen ankles for 20+ years.
  The ONLY REASON I MOVED FORWARD is because I WAS TOLD, THE PROGRAM WAS GUARANTEED TO WORK OR YOUR MONEY BACK.
  We spent around $11,321 for my husband & myself just to get started. We spoke to Dr Tony on July 23 then maybe a week after spoke to Milena who connected us with our coach Katelyn. We began the first group of supplements Aug. 8th.
  During those two weeks, I was accepted by the FB POMPA PROGRAM SUPPORT GROUP. I read A LOT of what the customers were saying. Some good results, Some no results, Some scary results when they were doing the Body/Brain Supplements and not feeling well, Some didn’t know what they were supposed to be feeling. THAT started me doubting - do the supplements work? They don’t give you access to this secret Pompa Program FB Page UNTIL AFTER YOU JOIN. Probably because they know this stuff does not work.
  After joining the program and reading post are post questioning things, it really scared me.
  The MONEY BACK GUARANTEE is not really 100% guaranteed! So beware. You will have to fight for your money or accept it. I technically started July 23 but really ordered supplements on Aug 1 then canceled on Aug 13 and was refunded $7,399 on Aug 19th. I was charged for 2 calls with the concierge and 2 calls with the coach because my husband was also on the calls. The last two calls to the IT concierge & coach were actually cancellation calls. So I’m out $4,000 for 2 weeks and one month of supplements. YOU ARE NOT 100% GUARANTEED ANYTHING! BUYER BEWARE!!
  I’ve read where others have completed the 5 months and STILL DID NOT GET THEIR MONEY RETURNED!!

  Business Response

  Date: 09/03/2024

  Hi Debbie! We appreciate your feedback and fully acknowledge your perspective. It is important to recognize that individual experiences and responses to our program can vary. While many have benefited from our program, we understand that it may not meet everyone's needs. Regarding the money-back guarantee, it is governed by specific conditions outlined in the Agreement you signed. This guarantee is structured similarly to those offered by other reputable companies and is contingent upon the terms specified within the Agreement. After reviewing our records, we have adhered to the termination process and refund calculations as detailed in the Agreement, based on the services provided. We acknowledge that the application of these terms may not have been entirely clear or satisfactory in your case. Should you have any further questions or concerns, please do not hesitate to contact our customer service team at 1-800-691-7422 or via email at ************************. We are dedicated to addressing any issues promptly and working towards a resolution that meets your needs. Your satisfaction and well-being are of utmost importance to us, and we remain committed to supporting you throughout this process.

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a urine test kit for myself and my son after watching the video on 8/24/2024. I googled his information and then I saw complaints of scams from other people who purchased. I sent messages immediately for a refund I contacted the program. I did not receive any test kits and I asked for a full refund.

  Business Response

  Date: 09/03/2024

  Hi Kristin! Negative reviews can be disheartening, but it's essential to remember that each person's experience and body are unique. Although many have benefited from our program, it may not be ideal for everyone. Please keep in mind that online reviews may not always provide a complete perspective. Our records show that we promptly processed your refund request on August 27. Please allow 5-10 business days for the refunded amount to appear in your account. Should you require any further assistance, please do not hesitate to contact us at 800-691-7422 or via email at *********************. We are dedicated to providing the highest level of support and addressing any additional concerns you may have.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discovered the Pompa Program and out of desperation spent $224 on two test kits, one for myself and one for my husband. Saturday morning, 8/24/24 we took the tests and we both had instantaneous dark results.Saturday evening 8/24/24 we had a 2 hour zoom meeting that went over the program and whether or not they would choose to help us. During the meeting he said he can only choose 4 out of 20 people per week. After choosing to help us we had to try to come up with the $11,320.90 to pay for both of our treatments up front to save $3000. We made a call after the meeting to try to borrow the money, but couldn't.After hearing this he started sending me texts of credit cards to apply for, he was very insistent that we needed to pay and get started right away.For being a ******************* and quoting scripture left and right this didn't seem right. I told him we would work on getting a loan for the money this week and I would let him know as soon as we knew if we could get the money. To which he said, "when do you anticipate going to credit union? so i can hold your spots" I told him I had to call Monday morning for an appointment to apply for a loan but we would do our best to secure it before the end of the week. To which he replied, "Ok. Just if you can update me as you go, this is going to HAPPEN!??????? have a blessed night"After how pushy he was about getting the money and signing a contract immediately to start the program Monday morning something just didn't sit right. So Saturday night as I was getting ready for bed I started doing some research on the company and found 173 complaints against them filed with the Better Business Bureau. It seems that everyone gets instant dark results from their urine test, everyone is pressured to pay right away, and they don't like to honor their money back guarantee. Needles to say I immediately emailed to get my $224 back I had spent on their test kits, and we are NOT entering the program!

  Business Response

  Date: 08/27/2024

  Hi ********! Thank you for your feedback. Our primary objective during the consultation is to provide a comprehensive understanding of our program, including its benefits and potential results. We believe it is essential for individuals to evaluate whether our program aligns with their needs before discussing financial considerations. This approach ensures that potential clients can make an informed decision based on the programs benefits and their individual circumstances.
  Regarding the color change observed, the test measures cellular inflammation, which is associated with various health conditions. It employs a chemical reaction with urine to indicate inflammation levels, with darker shades representing higher levels of inflammation. The purpose of this test is to offer insights into your bodys condition, not to imply illness.
  Our records show that we promptly processed your refund request on August 26. Please allow 5-10 business days for the refunded amount to appear in your account.
  We apologize for any inconvenience you experienced and appreciate you bringing it to our attention. Please be assured that we will conduct a thorough investigation to address this issue and prevent similar occurrences in the future. Should you require any further assistance, please do not hesitate to contact us at ************ or via email at *******************************. We are dedicated to providing the highest level of support and addressing any additional concerns you may have.

  Customer Answer

  Date: 08/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My main focus is to have no further contact with the company and make sure no further charges are made, as I am not entering the program and I've seen that they have recharged people in the past without consent.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/14/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suffer daily with chronic pain from fibromyalgia and severe arthritis. In addition to that I also suffer from hypothyrhoidism. I reri

  Business Response

  Date: 07/17/2024

  Hello ******! Please inform us of how we may assist you. It looks like we only received part of your message, as the second sentence was cut off. Our foremost goal is to establish a supportive and empathetic environment where we can offer insightful guidance on your health journey. Your feedback is immensely valuable to us. If you have any further concerns or questions, please don't hesitate to contact us at at ###-###-#### or ************************ so we can further assist you with your concerns. We are committed to addressing any issues promptly and finding a resolution that leaves you feeling content. Your success and well-being are important to us, and we're here to support you every step of the way

  Customer Answer

  Date: 07/17/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was not allowed to complete my initial response. The complaint should have continued to state that I am unable to take that many pills as I stated during my interview. I was told to sprinkle 11 pills on my food and eat it . I can't do that, I have a sensitive stomachs, and the difficulty in swallowing a total of 13 is to much. The pills make me feel confused and dizzy and lost in my own home. My request is for a refund minus a prorate of the days I have spoke with people on the phone or video.  This was a very expensive project that I stated from the very beginning I could not afford , so I wish to have a return of funds I had to spend. The program is not for me. I am already very sick with my health issues, I must say that it sounded really good. But reading many other results with the urine turning bright red instantly like everyone else.
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Pompa Program on Jan 4, 2024, for $6,574.85. I completed all the client requirements and had my final coaching session May 28, 2024.On May 31, 2024, I requested a full refund based on the Pompa Program Agreement, ***************** Back Guarantee. Upon completion of the Program, if you have not experienced any improvement in your health, made progress towards your success goals, or been equipped with a customized path forward, you may request a refund for what youve paid for the Program. I did not make progress towards my success goals, which were help with my tinnitus, type 2 diabetes, high blood pressure, hypothyroidism, fatigue, kidney dysfunction and weight loss resistance. This has not happened. My main concern was weight loss resistance and fatigue. My weight is only down 1 lb. My fatigue is even worse than when I started. I have great difficulty staying awake during the day, even after 10 hours of sleep. When I enrolled, they were aware of my exposure to Agent Orange while in the military over 50 years ago. They assured me their program could help me. I seriously doubt they have been able to help any veterans with any of these presumptive conditions from Agent Orange exposure.Anything positive said to your coach, will be attributed to the program. This is even getting over conditions probably caused by the nutraceuticals of the program. If you are not getting results desired, they will make it because of something you were doing wrong, rather than accepting any responsibility for the program. The companys integrity shows in their treatment of unsatisfied customers. Their practice is to deny any responsibility, ignore complaints and delay any answers as long as possible, hoping the customer will just get tired and go away. They offered a partial refund. When I asked for an explanation as to why it was only a 39% refund, they said they would call me asap. And I am still waiting.

  Business Response

  Date: 07/17/2024

  Hi *******! We deeply understand your position and appreciate you sharing it. It's important to remember that everyone's experience and body is unique. While many individuals have seen positive outcomes from our program, we also understand that it may not be suitable for everyone. Regarding the money-back guarantee, specific requirements are established and the guarantee is structured similarly to those of any other reputable company which is clearly delineated in the Agreement you signed and is contingent upon services rendered, we have diligently examined your case and confirmed that the estimated refund adheres to those stipulations. We are also sorry for the delayed response in regards to the partial refund that we had offered. Management has attempted to reach out to you, but we have not heard back. Your feedback is immensely valuable to us, and we want to assure you that we take it very seriously. We are wholly dedicated to resolving this matter and ensuring your complete satisfaction. Please don't hesitate to contact our customer service team at ************** or ********************************** so that we can provide you with the utmost assistance and address any lingering concerns you may have.

  Customer Answer

  Date: 07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order the text payment was 127$I got the red colour scary result. My friend did the same and got the same results as I got!!! We are by far deferent and cant have the same results!!! I think this is a sign of a scam.

  Business Response

  Date: 07/05/2024

  Hello there *****! Thank you for your feedback. We want to assure you that our program. as well as the cellular inflammation test, are legitimate. The dark urine test results are intended to indicate the presence of cellular inflammation by measuring the amount of malondialdehyde in your urine, an indicator of your body's overall inflammation and oxidative stress levels.
  We are confident that our program can offer valuable insights into your health and facilitate your journey to healing. Additionally, we understand the importance of your comfort and confidence in your decision-making process. Should you wish to further discuss your experience or initiate a refund, please feel free to contact us directly at ******************************** Please do not hesitate to reach out if you have any further questions or concerns. We wish you the utmost success on your path to healing.

• Initial Complaint

  Date:06/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pompa program scam

  Business Response

  Date: 06/20/2024

  Hi *****! Based on the name and email address provided, we could not find any records of transactions or interactions with our company. If you recently purchased the Cellular Inflammation Test Kit and are dissatisfied, we honor a 30-day money-back guarantee and would like to assist you promptly.
  Please contact us at ******************************* using the email address associated with your purchase. Kindly provide us with further details so we can resolve this matter for you.

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25 2024, I saw an online video of Dr. ********************** describing his program for solving Thyroid issues with a simple solution which targets body cellular inflammation instead of hormone production. I ordered his at home urine test for $97, and filled a long questionnaire requesting suspiciously unrelated personal information about me and my husband. I received the urine test vial, and the liquid turned immediately bright red. Today I found out on the BBB complaint side that everybody's urine turned that color whether they were sick or not, so the test is a scam. The next step should have been an online consultation with the doctor. Instead I was subjected to a rude, young kid ("The Coach") trying to push me to buy into a supplement service for $9000 just like a used car salesman. I did not buy the service, and luckily, I read their reviews on BBB which all tell a similar story. This business is a scam, there is no evidence in medical journals that their program is legitimate, tested, and gives results. There is no evidence that the pills they sell are not harmful. The sales/coach was defensive when I asked questions or told him to skip the sales pitch script and actually get to the diagnosis and specific treatment for me, his lack of qualifications in medicine, and lack of consulting skills was so obvious. He kept arranging and re-arranging his hair on screen!!!! I request a refund for $97, paid for the fake test.

  Business Response

  Date: 06/04/2024

  Hi ********! We deeply regret any confusion or dissatisfaction you experienced during your consultation. Our primary aim during these sessions is to provide you with comprehensive knowledge and guidance, enabling you to make well-informed decisions concerning your health. Additionally, we strive to develop a thorough understanding of your health status. Regarding the issue of the color change, the test is specifically designed to assess cellular inflammation within your body. It operates through a chemical reaction with a small quantity of urine. Upon activation, the color undergoes a change. The intensity of this change serves as an indicator of the level of inflammation present in the cells, with darker hues suggesting higher levels of inflammation. According to our records, we received your request for a refund in line with our 30-day money-back guarantee, which we promptly processed on the same day. If there are any further concerns or if you require additional assistance that prompted your initial complaint, please do not hesitate to contact us at *******************************. We genuinely wish you the utmost success and progress on your journey towards healing.

  Customer Answer

  Date: 06/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered test kits for my son and I from Dr. *********************** They came, I did the test, then we had a zoom consultation for over an hour. I was told I had cellular damage even though I don't have symptoms of anything major. The call reviewed the information in the online videos Pompa puts out with a high end sales pitch included. I told the sales person (****) he was making me feel dismissed from time to time (usuallly when I questioned him). He also used his Christian ******** to try to reel me in. When we finally got near the end of the consultation, he told me the price between 7 grand and 9 grand (his words). I repeated $7000! I did not have that kind of money. He proceeded to ask me my credit score and gave me a number to call to set up a credit card account... he would wait (because he had to go to the bathroom) for me to set it up. Again, I repeated, I did not have that kind of money and I was not getting into debt! With my repeated "NO" responses, his face reddened and I thought he might cry. When I told him I needed to pray on it, he told me the parable of the Drowning Man. I told him I was very aware of that parable and still needed time to pray on it and process the information. I closed the zoom call.

  Business Response

  Date: 05/30/2024

  Hi ******! We extend our sincere apologies for any confusion or dissatisfaction you may have encountered during your consultation. The ultimate objective of the consultation is not only to equip you with knowledge and guidance, empowering you to make well-informed decisions regarding your health but also gain a comprehensive understanding of your health status. Our records show that you emailed us requesting a refund in accordance with our 30-day money back guarantee, which was processed the same day.  If there was another issue or resolution needed prompting this complaint, please reach out to us at *******************************. We genuinely wish you the utmost success and progress on your journey towards healing.