Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was my email reply after they refunded me $4900 and kept $2000. After this email, then they said will refund another $500. So they have kept $1500. Pretty good deal for them! I am deeply disappointed in the outcome of me having to cancel due to adverse effects from the starter supplements. I paid $6900 for a 5 month program and you take $2000 from me for being on a 5 month program for only 3 weeks? This does not seem legal or ethical. When I enrolled, I advised that I would be out of the country and cannot start until after I was back. I was told that was no problem and the supplements will be shipped the week I got home. They came April 23 and I started them April 24 and I called May 8 to request to cancel the program. I was told the supplements and zoom calls would be deducted. So you are telling me 30 days of supplements (I offered to send back the remaining 2 weeks of them as I cannot take them) and 2 sessions with ******* and 2 sessions with ***** is $2000??? I am requesting that you refund me the fair amount or the entire amount in good faith. Not $4900.I am very shocked that Dr ********************** would be okay with the decision made. I feel very taken advantage of and I should not have enrolled. The in person presentation with **** was very convincing and I felt a bit pressured to sign up then for the "special" price. Also, after I called to cancel on May 8, I received numerous calls and texts from ******* and did not appreciate that. That made me feel extra pressured as he tried to convince me to stay on the program and it made me feel quite guilty for not. This has been an all around bad experience and I would appreciate you making it right Thank you for your prompt response On May 10, 2024, at 4:46PM, **************** ********************** <****************************************> wrote:Pompa Program Date: May 10, 2024 Order # ******** QUANTITYDESCRIPTIONTAX %AMOUNT 1Refund CC0%-USD ******** Pompa Program *****************************************************************************************

  Business Response

  Date: 05/22/2024

  Hello *****! We truly value your outreach and the feedback you've shared with us. We want you to know that your experience is incredibly important to us, and we apologize if you felt rushed during your consultation. Our top priority is to create a supportive and understanding environment where we can provide meaningful insights into your health journey. After reviewing our records, we followed the termination process and refund calculations as outlined in the Agreement you signed and the services used. However, we understand that this may not have been clear or satisfactory for you. If you have any further concerns or questions, please don't hesitate to contact us at **********************************. We are committed to addressing any issues promptly and finding a resolution that leaves you feeling content. Your success and well-being are important to us, and we're here to support you every step of the way

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is providing inaccurate and harmful information such as a tooth that has had a root root canal is a dead tooth. The truth is it is alive and healthy and nourished by gum tissue and bone. Mr. P**** is causing scared people to go and have their teeth pulled out. He is basing his program on fear mongering. The whole business is reprehensible. I should have been told about his embezzlement of taking and spending his adopted children’s trust fund money ahead of time. Although he pleaded guilty and was on probation for 16 years,,he shows no remorse and in the family video, he says he would do it over again. Once a shyster, always a shyster. He and his wife went from embezzling from their adopted kids to duping and stealing from the public. The program sends customers a cellular inflammation test. Customer is to add his urine into a vial and depending on the color the vile turns, one knows his level of inflammation. Mr. P**** and his lab were not too smart in figuring this one out because they should have made the vials different to show more of a variance in supposed inflammation. Everyone who takes the test ends up with a dark red color. Now, if the BBB asked for these tests, P**** would instruct his lab to create the vials to show more of a variance in supposed inflammation. After the test, a high-pressure sales person calls you and talks about how much inflammation you have and how you really need the program. At the time it did not dawn on me what a fraudulent test it was. I canceled the program before ever starting and was given my money back, but they stole $1400 due to the supplements, which I said from the beginning, I wanted to return because I did not open any of the bottles. The rest of the money they held back was based on a 15 minute zoom meeting where a woman introduced herself as my coach and mostly talked about herself.. This program reeks of unethical behavior and duping the public. Such a scam!!

  Business Response

  Date: 05/08/2024

  Hi ********! We deeply regret to hear that your experience with our program may not have aligned with your initial expectations. We empathize with the disappointment this may have caused. Despite the disheartening nature of negative reviews and commentaries online, it is crucial to acknowledge that these platforms often fail to provide a comprehensive and accurate depiction of the situation at hand.
  Regarding the refund policy, which is clearly delineated in the Agreement you signed and is contingent upon services rendered, we have diligently examined your case and confirmed that the issued refund adheres to those stipulations. While we understand your reservations, we can assure you that the kit provided offers an accurate means to measure malondialdehyde in urine. The resulting color intensity merely reflects the degree of inflammation present, with deeper hues indicating higher levels, and is intended to furnish valuable insights into your body's health, not to incite alarm.
  Your feedback is immensely valuable to us, and we want to assure you that we take it very seriously. We are wholly dedicated to resolving this matter and ensuring your complete satisfaction. Please don't hesitate to contact our customer service team at ************************ so that we can provide you with the utmost assistance and address any lingering concerns you may have.We want to emphasize that the information she may have is what she can find online and not actual facts and be careful to not get into a public back and forth with her.

  Customer Answer

  Date: 05/08/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was initially told by Heather that if I return the supplements I would receive a refund. She provided a mailing label. Now she is angry that I filed the BBB complaint and told me that was against the agreement. We were not allowed to read the agreement due to being prompted to hurriedly sign up. All the person on the phone cared about was a credit card.  When my bank rejected the charge initially she kept asking me don’t you have another card you can use? I want $1249 back. Those modules were exactly what Mr. P**** says online for the public to read so I should not be charged for those. I did not open the supplements so I should not be charged for those. I feel like somebody should file a class action lawsuit against this company.  The company also needs to read the very last sentence of their response. It is clear that that was sent over by somebody who is informing the writer of what to write. Possibly it was Mr P****. But the writer simply copied and pasted it. Too funny.  
  
  
  
  Sincerely,
  
  
  
  ******** *****

  Business Response

  Date: 05/09/2024

  Hi ********, we apologize that you are unpleased with the response. We understand from our records that we have been trying to reach you by phone to discuss a resolution, but you are unwilling to speak with us. We have processed the refund due in accordance with the terms outlined in the Agreement you signed. If you still need assistance, please reach out to us at ************************ or the phone number left in your voicemail. Wishing you the utmost success in your ongoing pursuit of improved health and overall well-being.

  Customer Answer

  Date: 05/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Pompa Program has emailed the same thing over and over about me not being happy with the program. They are correct. And I am still not happy with the refund I have received because since I did not start the program, I want the rest of the money owed which is $836.  Also, you mentioned that I am not willing to take a call. As I explain to you, I am often watching my grandchildren, who are both under five rendering it impossible to talk on the phone. Also, as I stated anything that can be said over the phone can be written in an email. How come you never address things like the inaccurate information Mr. P**** is spouting such as teeth with root canals are dead teeth? I want my full refund. I don’t feel comfortable giving Mr. P**** any of my money.  I did not use any of the program. Be happy that you have suckered many Into believing the program works. Really looking forward to the day a class action lawsuit is filed. 
  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:05/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two urine tests from Dr. *********************** for me and my daughter. We took the very extensive assessment and had a Zoom meeting with one of his advisors. After speaking with this individual for over an hour she proceeds to tell me that if I was really serious about getting started on this program I need to hand over $11,000 that day. She even lightly suggested selling my car or asking family members if I could borrow the money to pay her. It was very strange and uncomfortable for me. She even had me apply for a credit card but thankfully I was denied because once we got off the call I realized how bizarre that conversation was and was glad I didnt hand over any of my money to her. She said she would call me the following week to see if I had found a way to get the money but I havent heard from her since.

  Business Response

  Date: 05/06/2024

  Hi *******! We extend our sincere apologies for any confusion or dissatisfaction you may have encountered during your consultation. Our primary aim throughout the consultation process is to gain a comprehensive understanding of your health status, including potential exposure to toxins, with the goal of identifying any underlying factors contributing to your inflammation. The ultimate objective is to equip you with knowledge and guidance, empowering you to make well-informed decisions regarding your health. Please be aware that our company offers a 30-day money-back guarantee. Should you have any further concerns or if you wish to pursue a refund, kindly reach out to our customer support team at *********************************************************. They will gladly assist you in processing the refund.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $167.00 on a urine test that like many others had the same results which I find to be fake. Unfortunately struggling as a newly diagnosed thyroid patient I had hoped Dr ********************** would be different then all the rest. Per the 30 day money back guarantee I'd like to request a refund.

  Business Response

  Date: 05/06/2024

  Hi ********! Thank you for your feedback. The Cellular Inflammation Test Kit is a convenient at-home test that can be performed in the comfort of your own home. Our goal is to provide valuable insights and support on your healing journey by collecting a small sample of your urine, but we understand that it's important for you to feel comfortable and confident with your decision. We do have a 30-day money back guarantee that we are happy to honor if you'll contact our customer support team at *********************************************************. Please let us know if you have any further questions or concerns. We wish you the best on your journey to healing.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, I saw a video that was promoting healing the cell and getting rid of toxins. Since I have fibromyalgia and hypothyroidism, this sounded good. The next thing I got a urine test which later I discovered was charged to my credit card.I was told I had a lot of toxins due to the color of the tests and the answers on the form I filled out. When I started taking the supplements I told my coach they made me dizzy, she told me to cut back on the dosage. I was asked by my client success rep to put a review on this website. When I got there, I read the other complaints. I feel now that she wanted my review to counter the bad ones as she asked me 3-4 times to do a review. They were all similar to what I was thinking. Pressured into joining, wanted my husband to join as well. Promises of energy, weight loss and wellness. I do not feel any better, I have shipments of supplements that I haven't even opened as every time I increase the dosage, I get dizzy. This is not the miracle cure it was purported to be.

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did a consultation with them and my wife today, Wanted to inform everyone how much of a scam this company really is. My wife did her sample trying to get a thyroid issue corrected and they put on this big elaborate show and tell when it came down to it for the cost was $7-9,000. Seemed a bit high but willing to consider it if it helps her I wanted to research a little bit about their program and he would not tell me anything about it or how it works but wanted me to put a $2000 deposit upfront nonrefundable and as soon as I asked about refunding money if the system does not work he said we needed to go through the whole program and spend the whole amount of money before we are able to seek any kind of refund but if we did not pay the $2000 today we would not have a spot in line anymore and we could not come back to the table Not allowed. As we were on a zoom call, I researched their company and found this how they were not refunding anyones money and they were not returning any phone calls to anyone. I do believe this may be works for someone but please beware I find this company to be a scam and nothing more.

  Business Response

  Date: 05/01/2024

  Hi *****! We appreciate you letting us know how your experience went and understand that the call did not go as you expected. The primary goal of the consultation is to gain a thorough understanding of your health situation and potential toxic exposures. By discussing these factors, we aim to bring awareness to any underlying issues that *** be contributing to your inflammation and empower you with knowledge and guidance to make informed decisions about your health. Upon thorough review of the consultation call, it seems that perhaps you misunderstood what was articulated surrounding the deposit versus the money back guarantee. Deposits made for the program are indeed refundable. Regarding the money-back guarantee, specific requirements are established and the guarantee is structured similarly to those of any other reputable company.We do offer a 30-day money back guarantee for the At home Cellular Inflammation test kit that you initially purchased, and we are happy to honor this policy for you. This can be requested by emailing ******************************** Wishing you improved health on your journey for healing.

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21643351
  
  I am rejecting this response because: Im not saying your program doesnt work because first hand I do not know. What i am saying is when i ask for a second to research your company and results produced by indepedant opion not a sponsored website dont try to pressure someone into giving you $2000.00 otherwise your not allowed back into the program I was told im a waste of time at that rate and your company doesnt allow it. Therefore only reason to believe is your company is nothing but a scam. You do offer a money back guarntee but only if we go through a 6 month $9000.00 program, then we could request it and some of the BBB reviews shows you dont return calls or emails when that happens. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sadly signed up for this program. I have tried to cancel it on multiple occasions and keep getting the run around and harassed by the staff. Then when I respond and tell them I want to cancel they will not respond. I have sent 3 e-mails stating I want to cancel to the correct e-mail address to cancel the program for a full refund since all that happened was the sales call and the concierge call. I literally was signed on to the portal and watched 15 seconds of the first welcome video before realizing I needed to cancel the program. This is a complete scam of a program. Do not sign up if you are thinking about it. They try to convince you to sign up and then have you open credit cards to pay for it if you can't afford it, since it's so expensive. The cost just continues to grow. I have only got a refund for the urine tests and I have requested a refund for the full pompa program and no one will respond when I request it. Yet, I keep getting e-mails about meetings I've canceled.

  Business Response

  Date: 04/29/2024

  Hi there *********! We apologize for any confusion and understand your concerns regarding the refund. After reviewing your account, we are currently processing your cancellation request. Please be aware that it may take 5-10 business days for the cancelation and refund process to be completed. If you have further concerns or questions, please reach out to us at *********************. We wish you the best in your healing journey.

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They cancelled me due to overbooking me then I accidentally missed my rescheduled appointment and they will not reschedule unless I give them another *****. I didnt charge them for rescheduling me and they shouldnt charge me. My time is valuable as well. I think it may be a scam. I want refunded.

  Business Response

  Date: 04/28/2024

  Hi *******! We genuinely appreciate you taking the time to share your thoughts with us. It's disheartening to hear that your experience didn't meet your expectations. We understand your concern about the rescheduling fee, and we want to clarify our perspective. At times, we waive the rescheduling fee for specific situations. The purpose of this fee is to ensure that the time allocated for your consultation is utilized effectively. When a consultation is rescheduled, especially at short notice, it creates a gap in our schedule that we can't always fill with another client. This policy helps us manage our appointments and serve all our clients efficiently. After thoroughly reviewing your account, we found that the initial rescheduling was communicated to you a day before the appointment and resolved promptly. However, the subsequent rescheduling occurred due to your availability after you did not attend the scheduled appointment. Please feel free to reach out to us at info@pompaprogram for any further concerns you may have. We're dedicated to addressing any issues and ensuring a satisfactory resolution for you. We wish you all the best on your journey towards better health and well-being.

  Customer Answer

  Date: 04/29/2024

   
  Complaint: 21619604
  
  I am rejecting this response because:  I still have not received the service I paid for so I would like a refund.  I do not believe it is right for them to keep all of the money I paid just because I accidentally missed the rescheduled appointment and even if they did give me notice when they rescheduled - IT WAS THE BEST TIME FOR ME and I rescheduled for THEIR benefit.  I would like a refund now as I no longer want their services if this is how they deal with customers.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/02/2024

  We apologize for the frustration and disappointment you experienced with your recent consultation.  We are investigating this matter and will ensure this is not repeated as it does not reflect our core values.
  When we received your survey we proactively issued a refund to your original payment method on on April 29, ************************************ accordance with our 30-day satisfaction guarantee. If you don't have the credit in your account within 5-10 business days, please reach out to us at *******************************. We wish you improved health as your journey for healing continues.

  Customer Answer

  Date: 05/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a video that lead me to believe I would have answers to my condition of Hashimotos by paying $97 for tests that would determine what type of toxins in my system was causing it. I only received one urine test (based upon the misleading video, I expected more testing) that I followed carefully only to find that I would need to speak to their health professional to find out what it meant. I made an appointment with the health professional whom I expected to give me insite into my health condition based upon my test results. The person I spoke did not even address my test but only proceeded to try to sell me on a program which wound cost around $7000. Upon reading other complaints, I see that my test was exactly the sane color as other victims of this scam, I want my $97 refunded immediately, this is an absolute scam.

  Business Response

  Date: 04/24/2024

  Hi ********! We understand your position and appreciate you sharing it. While the program does incur a financial commitment, we firmly believe it represents an investment in your long-term health and overall well-being. The dark urine test results are intended to serve as an indicator of cellular inflammation, a prevalent underlying factor in numerous health conditions.  We wish to assure you that this color change constitutes a reliable and significant measure of inflammation levels. Please do not hesitate to contact us at info@pompaprogram for any additional concerns. We are committed to resolving any issues and providing you with a satisfactory resolution. We wish you the very best in your continued journey to better health and wellbeing.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This program causes fear and is pushy about asking to open credit cards to pay for $9000 detox program. The urine test sold to Me was the same exact result for the multiple people that took it. Theyre not sick. I dont believe in the accuracy if the test. They tried to convince me to get a credit card even when I stated didnt have income currently. Assuring me if I didnt get help Id end up worse. This sales tactic is not okay. I want my money refunded.

  Business Response

  Date: 04/09/2024

  Hi there ******! Thank you for contacting us. We take your feedback very seriously, and we apologize if you felt intimidated during your consultation. Our goal is to create a comfortable and supportive environment where we can provide valuable information about your health. Regarding the color change, this test measures cellular inflammation, which plays a role in various health conditions. The test uses a chemical reaction with urine to indicate the level of inflammation. Darker shades signify higher levels of inflammation. It's intended to provide insights into your body, not to create a sense of illness. We're confident that our program can offer valuable insights into your health and help you on your journey to healing. If you would like a refund, feel free to email us at *******************************. We wish you the very best on your ongoing journey towards improved health and wellbeing.