Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the initial enrollment process, I felt rushed and pressured by the sales agent to make a decision on the same day. Despite expressing our need to take some time to consider the program, we were continually pushed to proceed with the enrollment. This rush resulted in us signing up for the program without fully understanding the details on 3/22/24.Upon reviewing the contract after enrollment, it became clear that the $15,720.90 payment included access to recorded video modules, priced at $3,600 per individual. This pricing structure was not adequately explained during the sales pitch, and it feels disproportionate to the value provided, especially considering that my daughter, who is 11 years old and has an intellectual disability, would not benefit from the program. Given these circumstances, and considering the money-back guarantee offered by your program, I am formally requesting a full refund of the $15,720.90. I believe this is a fair and reasonable request given the misrepresented nature of the sales process and the unsuitability of the program for my family's needs.

  Business Response

  Date: 04/09/2024

  Hi *****! Thank you for sharing your feedback with us. Our primary objective during the consultation is to provide a thorough understanding of our program, its benefits, and the results it can achieve. We believe it is crucial for individuals to assess whether our program aligns with their needs before discussing financial considerations. This approach allows potential clients to make an informed decision based on the potential benefits and their individual circumstances. After reviewing your account, I can confirm that your refund was processed, in accordance with the Agreement, when your cancellation request was processed.  The email was sent to the address we have on file, please reach out to us at ******************************* if you did not receive it or have any other questions. Once again, thank you for your feedback, and we wish you the best in your journey towards improved health.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/10 /23 ,I was charged $264.00 and $97.00 by Pompa for services that I did not receive. The promised services were not rendered.

  Business Response

  Date: 03/27/2024

  Hi there ******! Thanks for reaching out. We double-checked your account and can confirm that everything included in the Pompa Program Testing & Consultation was delivered as described. The Pompa Program Testing & Consultation includes the At-Home Cellular Health Testing Kit (completed Jul 17, 2023), NeuroToxicity Assessment and Cellular Health Analysis (completed July 10, 2023) and Consultation (completed July 17, 2023). Now that the dispute you filed has closed, we have processed your refund.

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 22, **** - I came across some videos on ********* and it sparked my interest. After watching the webinar, I felt inclined to give it a shot and make an appointment since I felt as if I qualified and was seeking answers. I paid $167 for the cellular inflammation kit, which seemed way too simple when it arrived. My sample turned the darkest red shade as soon as my urine hit the vial, which spooked me honestly. After seeing that everyones sample turned that way, I am not shocked. It became clear that the simple urine sample did not show any sort of personalized testing based on my own cells. During our consult, my advisor was nice.. but he just went over the webinar all over again. At the end, he popped me with the large price and said that spots were limited. I got upset and started crying, as 7-9k is ALOT of money, and needed more time. He then sent me links to credit cards and rescheduled our appointment for two mornings later. It felt strange and pushy to be under so much pressure in a short amount of time and if it wasnt a quick decision, it was because I didnt care about my healing or wasnt yet ready .. I am requesting a full refund, please.

  Business Response

  Date: 02/09/2024

  Hello **********! Thank you for sharing your concerns regarding the Cellular Inflammation test kit. We want to clarify that the test is an accurate way to measure malondialdehyde in the urine.  The darker the color, the more indication of significant inflammation levels.  Regarding the consultation, we're truly sorry that your experience wasn't what you expected and we will be researching your claims and take the appropriate actions to correct them. We do have a 30-day money back guarantee that we are happy to honor if you'll contact our customer support team at *********************************************************. We are committed to resolving any issues and providing you with a satisfactory resolution. We wish you the very best in your continued journey to better health and wellbeing.
  
  

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** sells you on a personal story of his own sickness. His relationship with God as a ********** Then he sends out a test for 167 dollars. It will turn bright red like Im sure everyones does! Now your a fish on a hook. They call you and talk to you asking several questions very personal and then hit you with the cost. If youre desperate for a solution they have got you. Then they send in the coaches which I would call the handlers! They are so friendly and helpful to get you started on your modules and supplements and meetings which all will cost you. They try to make you do as many and soon as possible before you realize you have been scammed. After first week of supplements I was having reactions and not well. When I informed them of this you would think the normal response would be to stop taking them and we will issue you a refund but no. They tried to schedule more meetings and have me watch more modules. I feel embarrassed that I fell for their scam. However, I dont want anyone else to be deceived and I really feel they should have criminal charges brought against them. They are taking advantage of the vulnerable. They didnt even apologize. Out of the **** they returned everything but **** but Im working with my ******************* to get the other **** returned. If they were an honest company they would return the money.

  Business Response

  Date: 02/13/2024

  Hi *******! We are sorry to hear your experience has not met expectations. Our coaching program has a set cadence to ensure support and success is provided to our clients at crucial time periods within the process. The refund policy, which is based on services rendered, is clearly outlined within the Agreement you signed.  We have validated the refunded provided was in accordance with that executed Agreement.

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a service "consultation" that included what I thought was urine testing from the Dr. ********************** on October 26, 2023. I also made an appointment for the consultation at that time. The appointment was confirmed via text message. After some review, I learned that the video was misleading about the amount of testing and that the consultation was an "upsell" that would have required a $7k-9k investment with around $1000. up front. I immediately texted back to the consultant that I wanted to cancel the appointment and requested a refund. I was told my appointment had been cancelled. I then wrote an email making a formal request for a refund that included all the information and reasons why. I sent another email over the next two days. I have not been able to reach anyone by phone when I call. I did have two customer service calls asking me what I thought of my consultation, and each time I requested a refund. The only response I've received to anything was a form letter about staying on the email subscription for newsletters on December 28th of 2023.I'm on a fixed income and had to go without other things so that I could try this program. When I realized I wouldn't be able to afford any of it at all, I tried to get my money back. I've been trying for two months. I finally came here to get help.

  Business Response

  Date: 01/25/2024

  Hello ********, We apologize for the delay regarding your request to cancel and obtain a refund, the request came in for a different email than the one ordered under so we had trouble tracking it down. Your refund has been processed to your original form of payment and we have emailed your receipt. In the future, please feel free to reach out to us at ************ or ******************************* with any issues or concerns. Wishing you improved health on your journey for healing.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a urine test kit for myself and my daughter after watching the video. I googled his information and then I seen complaints of scams from other people who purchased. Also a horrible couple embezzlement from children and taking money from their own child's trust fund. I sent messages immediately for a refund I contacted the program they stopped responding. I did not receive any test kits and I asked for the refund quickly. They do not respond.

  Business Response

  Date: 01/24/2024

  Hi *******, We deeply understand your position and appreciate you sharing it. Negative reviews can be disheartening, but it's important to remember that everyone's experience and body is unique. While many individuals have seen positive outcomes from our program, we also understand that it may not be suitable for everyone. It's important to keep in mind that individual comments on these platforms may not always present a complete and accurate picture. After reviewing your account, I can confirm that you were refunded on January 15, 2023 and an email was sent to the address we have on file. We believe in transparent communication and appreciate your feedback as it helps us improve our process and service. If you have further concerns or questions, please reach out to us at *******************************

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a test that is supposed to show cellular damage or exposure to toxins. It says wait two minutes but turned darkest red immediately. I have read several reviews where everyones test turns darkest red. Then they pressure sell you a program for $7000-$8000. I declined to purchase. They said if you dont get it today, you may not get in the program. They are preying on people who are seeking solutions to years long health issues.

  Business Response

  Date: 01/24/2024

  Hi *******, we sincerely apologize for any dissatisfaction you *** have experienced during your consultation. Our main objective during the consultation is to thoroughly understand your health situation, including potential toxic exposures, in order to identify any underlying issues that *** contribute to your inflammation. Our intention is to empower you with knowledge and guidance, enabling you to make informed decisions about your health. We apologize if we did not adequately convey this purpose during your consultation, and we appreciate your feedback as it helps us improve our communication and services going forward. We are more than willing to provide your refund in accordance with the 30-day moneyback guarantee.  This can be requested by calling or emailing us at *******************************. We wish you the best in your healing journey.

• Initial Complaint

  Date:01/17/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/10/24 I purchased the Pompa Program for me and my husband. I paid $224.00. I took the on line assessment and scheduled a Zoom meeting. On 1/12/24 I was worried the cellular test kits needed for our zoom meeting were not received yet so I reached out to our assigned Team Member **** via email to ask where the kits were. No response. On Sunday 1/13/24 I rescheduled my Zoom meeting because I had still not received the cellular test kits. As of today, 1/17/24 still no kits. Ive sent another email to **** our contactno answer. If I push the zoom meeting again they will charge me to reschedule. I dont trust this process or company I would just like my money refunded.

  Business Response

  Date: 01/24/2024

  Hi ******, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and we apologize for any dissatisfaction you have experienced with your purchase. We understand your frustration with the delay in shipping your testing kit and the rescheduling of your appointment. We strive to provide a positive experience to all of our customers and apologize if you were not provided with that. After reviewing your account, I can confirm that your refund was  processed on Jan 22, **** and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues, please do not hesitate to contact us at ******************************* if you have any further questions or concerns.

  Customer Answer

  Date: 01/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: June 25 2023
  Transaction amount: $ 7,214
  .Business was committed to release heavy metals from body and brain by taking detox supplements and chelators, to fix thyroid issues.
  They provided 1 box starting kit, 3 boxes body detox, 1 box brain detox. Total 5 supplements boxes.
  I am seeking for a refund.
  I found the advertisement in Facebook.

  Business Response

  Date: 01/27/2024

  Dear *****, We have reviewed your account and your statement is correct in that we have provided all of the nutraceuticals over the promised timeline.  In addition, all of the resources, coaching calls, and support promised were provided. Your signed Agreement does provide refunds for early termination, but since all products and services were utilized and the Agreement was serviced in full, the early termination refund would not apply. We are grateful to have shared this portion of your health journey with you and wish you the best in your future endeavors.

  Customer Answer

  Date: 01/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I completed the program ( 5 Months) graduated with zero results promised when advertised. My thyroid medication remains the same (Levothyroxine 75 MCG). Blood test for Thyroid did not change at the end of 5 months. Original urine test results (dark red)  are identical as the second test I took when I completed the program (5 months later). I have copies of my blood tests and the first and last urine test to probe. 

  You may see in my records that I purchased a second urine test after my graduation. I have them with me as a probe that your product is an complete waste of time and money.

  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was so interested in what was being "sold" to help my body heal and to feel better that I took the leap and bought a test kit make the zoom call appt. and filled out the assessment. In the midst of it I saw I was charged for two test kits (first red flag) called a got refund, thank you.Then watching video about zoom call and my spouse MUST be present? (Second red flag) looking at email with shipping information INCORRECT shipping. I'm done please refund my purchase.

  Business Response

  Date: 01/24/2024

  Hi there *****,Thank you for sharing your experience with us and we are sorry to hear that your experience did not meet your expectations. We would like to clarify that we do encourage the presence of a spouse or significant other during the consultation as we believe that the support of loved ones can enhance the understanding and decision-making process. However, it is not mandatory, and we apologize if this was not clearly communicated.  Just as you called and received the prior refund, we will honor the 30-day moneyback guarantee on the other purchase.  This can be requested by calling us or reaching out to us at *******************************.

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21148701

  I am not interested in this businesses way of "helping" people. I would like my money back. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/25/2024

  Hi *****, we appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on January 10,2024. We have also sent you a receipt via email for your records.  We wish you improved health as your journey for healing continues.