Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there, I watched a video on inflammation and thyroid issues…how they should be tested for. I ordered 2 tests. One for my sister and one for myself. I became very skeptical, because I thought I was buying a very comprehensive test - blood spot and urine to measure neurotoxicity and inflammation., with multiple markers that I mail in to a lab - INTSTEAD What I found was a very rudimentary urine collection kit with a vial that I suspect as red dye in it. As that is the colour my urine changed to right away.
  
  I feel this man is scamming people, the questionnaire itself was asking questions about my affordability I feel. This guy is trying to scam the public with this ludicrous claims and taking advantage of sick people looking for answers, the vial looks questionable. The range of colour reminds of a litmus test in high school.
  
  I would like a full refund, this business needs to be shutdown.

  Business Response

  Date: 01/23/2024

  Hello ****,
  Thank you for sharing your concerns regarding the Cellular Inflammation test kit. While we understand that you have reservations, we can assure you that the kit provided is an accurate way to measure malondialdehyde in the urine.  As stated in the order process, there is a 30-day moneyback guarantee which you can request by reaching out to us at *********************. We wish you the best in your healing journey.

• Initial Complaint

  Date:01/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a urine analysis from Dr. P****. I had a scheduled phone interview with Mark A. and my results were just glazed over. He refused to give me any resolution to my issues or actual causes. He told me he was a Christian, yet cursed during our phone conversation. He went on to tell me if I couldn’t obligate myself financially this day there was nothing he could do and not to waste my time or his. Pretty much told me if I continued down this path that I would die. I also needed to make an ultimatum to get my husband on board or else. I didn’t appreciate his cold demeanor and him withholding information.

  Business Response

  Date: 01/23/2024

  Hi there *******,
  Thank you for sharing your concerns about the consultation with our health advisor. We're truly sorry that your experience wasn't what you expected and we will be researching your claims and take the appropriate actions to correct them. As part of our commitment to customer satisfaction, and in accordance to the 30-day money back guarantee, we've issued a full refund to your original payment method. If you have further concerns or questions, please reach out to us at *********************. We wish you the best in your healing journey.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the urine kit from Dr. Daniel P**** which was advertised as as a way to help diagnose the cellular inflammation he said was the cause of thyroid problems and help treat my autoimmune disease such as my thyroid Hashimoto disorder. Upon further discussion with their “ diet coach” and the program they offer, they want to charge me $8,000 to tell me the answer to the how to treat my inflammation. What a scam! I want to be refunded the $129.00 for a fake urine test.

  Business Response

  Date: 01/23/2024

  Hi *****! We are sorry to hear that your consultation did not meet your expectations.  In line with our commitment to customer satisfaction, and according to our 30-day moneyback guarantee, we issued a refund to your original payment method. If you have further concerns or questions, please reach out to us at *********************. We wish you the best in your healing journey.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being captivated by Ava's health journey on Facebook, I decided to purchase Dr. P****'s inflammatory test on 12/29/23, hoping for solutions to my own health struggles. However, my optimism took a hit during the consultation. The test result, which turned bright red upon filling the vial, was barely mentioned.
  
  The consultant initially seemed promising, but my enthusiasm waned when I was informed that the recommended 5-month program would come with a hefty price tag of 7-8k. As a healthcare professional myself, this was disheartening, as I had expected more transparent and affordable options.
  
  Adding to my disappointment, I later discovered that Ava, whose story had initially inspired me, is, in fact, Dr. P****'s daughter-in-law. The lack of disclosure about this familial connection raised further questions about the transparency and objectivity of the program.

  Business Response

  Date: 01/23/2024

  Hello ******,
  Our primary objective during the presentation is to provide a thorough understanding of our program, its benefits, and the results it can achieve.
  Ava's story is a powerful example of how the Pompa program can transform lives. She went through the program herself and is one of the thousand of lives we've helped, enabling them to heal and lead healthier lives.
  In accordance with our 30-day money-back guarantee, we've issued a full refund to your original payment method. If you have further concerns or questions, please reach out to us at *********************.
  

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a program through Dr. P****, then realized I need to read reviews. Seen reviews on the BBB about them charging people over 7k or more for a program. I feel i was scammed at this point for money for a urine test that everyone on the complaints said turned red no matter what health issue they had. I thought it seemed strange to answer questions about my income on the assessment questionnaire. Asking me how long at my job, and how much am i ready to spend on my health, was a red flag and i should have listened to my gut, but they do not give you that test until after you pay. This is a scam, and i want my money refunded asap. I have a 30 day to get a refund. I ordered it today and emailed them right away and they wont respond. I want a refund.

  Business Response

  Date: 01/03/2024

  Hello *********, we sincerely apologize for any confusion or dissatisfaction you have with your purchase. We have processed a full refund to your original payment method in accordance with our 30 day money back guarantee policy and emailed your receipt. Please be aware that it may take 5-10 business days for the refund to be reflected in your account. Regarding the Cellular Inflammation test kit, the test is designed to measure inflammation in your cells. This test works by a chemical reaction with a few drops of urine. Once activated, the color changes. The intensity of the shade indicates the level of inflammation present in the cells, with darker shades indicating higher levels of inflammation. In regards to cost, The Pompa Program includes support from a health coach, nutraceuticals for a duration of five months, as well as many other resources. These components contribute to the overall cost of the program, which aims to provide comprehensive guidance and help individuals improve their health and well being. The price of the program is contingent on the amount of support that will be needed. In regards to your concerns about the questions on the assessment, they are there to help us better understand your situation and to be able to create a customized program that not only suits your health needs but is also within your budget.
  
  

  Customer Answer

  Date: 01/03/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ***

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This test is very vague and the treatment process for the program were never discussed and I cannot afford upwards at $8000.00 as a single mom! This is a man with a bachelors degree calling himself a doctor!!! Refund needed!

• Initial Complaint

  Date:01/02/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received testing kit.
  No information no data or analysis
  Very disappointed

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Dr P****’s inflammation test on 12/24/23 (Order #********) for $97.00 after watching a video advertised on Facebook. He repeatedly stated that the test gives you “much more information” than a blood test regarding inflammation in your body. As someone who deals with a lot of inflammation, I was very hopeful that this test would give me additional insight into the cause, because that is what he claimed. However, when the test kit came, I was skeptical after looking at the products in the box. There is NO information, aside from instructions for taking the test and “no alcohol, exercise, etc within 24 hours before taking the test”. The test results turned neon red the second a drop of urine came into contact with whatever is inside the capsule. It’s probably just red dye…I thought there would be different color reactions based on different heavy metals in your body or something, since that is what his video was claiming to be the cause of so many health issues today. Instead, there is just a 1-7 “scale” ranging from light pink to red. I’m sure everyone’s results are a 7, but the box doesn’t even specify that 1 would be the lowest inflammation vs 7 showing the most inflammation, you just have to assume…How can you claim this is a “highly accurate” test and then give no information about how to interpret the results? Can just anyone, without any sort of medical training or background, run tests on themselves and accurately determine what the results mean?
  After becoming skeptical because of the test, I did some research and found information about Dr Pompa’s ongoing legal issues. This has brought me to the conclusion that this is not a legitimate company, and he is just swindling sick people by making false claims. I don’t want to business with a company like this, and hopefully others will be warned before giving their hard earned money for a worthless “testing kit”.

  Business Response

  Date: 01/02/2024

  Hi *****, we apologize that your experience fell short of your expectations. As part of our commitment to customer satisfaction, we have processed a full refund to your account in line with our 30-day money-back guarantee. We have also sent you a receipt via email for your records. Regarding the Cellular Inflammation test kit. The test results are meant to be discussed with you during your consultation along with the NeuroToxicity Assessment. We apologize for any confusion that you experienced. Regarding the color change, the test is designed to measure cellular inflammation in your body. This test works by the chemical reaction with a few drops of urine. Once activated, the color changes. The intensity of the shade indicates the level of inflammation present in the cells, with darker shades indicating higher levels of inflammation. We extend our best wishes to you as you embark on your journey towards better health.

  Customer Answer

  Date: 01/02/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 4th or 5 th I ordered the test for $167 plus an extra $99.00 for my Sons test. I received both urine tests when I asked for his to be sent to him in Oregon. I spent $40.00 to have it over nighted to make sure he had it for our upcoming appt. During the first interview on 12/16/23 he told me he would have sent the test to my Son free if I would have let him know. I did reach out and emailed as soon as I paid for it because there was no where to include his address in purchasing it .No one responded so I sent it from Texas. Spent 1 hour and 45 minutes on phone interview and didn’t learn anything, was diverted down rabbit holes with other topics not about the program. He asked me the same questions I answered on their 150 page questionnaire. The urine test turned bright red with only a few drops of urine. What a scam I’m sure they all turn red and make customers believe they’re very ill. Then during the zoom call there was nothing brought up about the results of the urine test which they were suppose to address. The zoom call was upsetting and did not answer any questions about what my issue was and then told my son on the this same zoom that this wasn’t about him, it was about me and my test yet I paid to have my Son also? He was very arrogant with his responses. I feel this whole thing is a scam and there trying to take advantage of people. On the original call when he found out I was in a fixed income he asked how much my social security was which was none of his business. They were trying to see ahead of the zoom call if I could afford their $8000 program of supplements which they wouldn’t even name. I would like my money back, as a senior citizen I feel I was taken advantage of.

  Business Response

  Date: 12/18/2023

  We apologize for any frustration and disappointment you experienced with your recent purchase and consultation. We understand that there were issues with the delivery of your son's test and communication regarding his address. We apologize for any inconvenience this may have caused. We also apologize for any confusion during the consultation and that you felt there were parts not addressed. Regarding the color change, the test is designed to measure cellular inflammation in your body. This test works by the chemical reaction with a few drops of urine. Once activated, the color changes. The intensity of the shade indicates the level of inflammation present in the cells, with darker shades indicating higher levels of inflammation. It's not intended to create a sense of illness, but rather provides insight into your body's cellular inflammation levels. It is our goal to provide clarity and address any questions or concerns you may have had. We apologize if this was not effectively conveyed during the consultation. We assure you that it is not our intention to scam or take advantage of our clients. Our aim is to provide comprehensive support and guidance for your health journey. We understand your concerns and take them seriously. Regarding the mention of your social security information, we apologize if any discomfort was caused. Our team's intention was not to intrude but to understand your financial situation in order to assist you better. We appreciate your feedback and take it seriously. Your refund has been processed to your original form of payment and we have emailed your receipt.

  Customer Answer

  Date: 12/18/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the test kit and expected someone to call me. Someone finally did but no time to talk. She said she would call on Dec. 2nd but hasn't yet. If someone can't follow up, I do not want the product.

  Business Response

  Date: 12/03/2023

  Hi ****, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on December 3, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.