Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pompa Program has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a consultation with this program after giving my complete medical history. Which I told them I hsve systemic scleroderma and have lost 82% of my ability to swallow. In addition I told them I have Grade D erosive esophagitis ( which is the worst) i gave complete medical situation I am in. They assured me that they only select those that can qualify for the program. I paid 7,000 and started the pills they sent me and began to vomit up the pills and threw up blood and large pieces of tissue. I told my coach and asked for liquid form of supplements and she told me Dr Pompa said I would hsve to pay more for the liquid form. In other words, this program is supposed to be for the sick , but if you are really sick you hsve to pay more! This seemed very odd for a company that says they want to help the sick and I definitely qualify and was very honest about my condition. But they refused. I feel that the many pills you must take are getting stuck and causing more harm than good. I've been refused help with accomodating my condition that I gave all the info for and can back it up. I asked about refund and was denied.

  Business Response

  Date: 12/03/2023

  We have reviewed your account and can confirm that Pompa's executives are in contact with you to address any further questions or concerns you may have. If you would like to discuss the refund terms or any other aspect of the program, please feel free to reach out to them.
  
  

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/14/2023 I purchased the cellular inflammation and consultation for $167, order #********. I had my phone consultation on Saturday November 25th with *****. I was expecting to get some information on ways to help my health not just trying to get me to join a program thats $7000. If I knew that was the whole point of the consultation, I wouldnt have done it. I want a full refund for the money i spent.

  Business Response

  Date: 11/30/2023

  Hi ******, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 30, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

  Customer Answer

  Date: 11/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *************

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Dr Pompa -order# ********
  
  Order ID
  ********
  
  Payment Status
  Charged
  Items
  Cellular Inflammation Testing & Consultation
  $167.00
  Subtotal
  $167.00
  Total
  $167.00
  **All prices in USD
  
  He states-
  “This test shows you exactly what's going on on your cell membrane.“
  
  This is a lie. It is an unsterile $167 pee in a cup with a small vial that turns pink automatically. There is no personalized test because it is 7 shades of pink. It’s not possible for those 7 shades to be personalized to our cellular health. The test also does not provide proper handling instructions or testing instructions. An $11 cvs urine test provides more sterility , instructions, warnings, and protocol than this $167 test. Too many factors that go into that which aren’t covered.
  
  I have seen many red flags in their marketing and wanted to share my experience to warn others as well. There is a lot of hype and no clear science explained. The strategies used are gimmick and overpriced.

  Business Response

  Date: 11/30/2023

  Hi ******, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 30, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came across the ad for Dr. P**** and it seemed to be the answer I was looking for so I signed up for their $167 kit for both my son and I. I did their meta oxygen test with my son and it turned dark red which was concerning but honestly I think it's more of a scare tactic. If people are sick with any kind of yeast overgrowth or heavy metals the cells would be inflamed. It sounds like everyone's results were the same. I was hoping to have some answers during the consultation as I had been dealing with health issues for a long time but at the very end my sales rep, Mark A***** told me the price would be $8K. With the discount for paying a lump sum it would go down to $6k almost $7k. Including my son the discount would sum up to $11K. To be honest I was overwhelmed with that price as I'm living off my savings from being unable to work. I was still willing to give it some thought but apparently giving me some time to look at my finances was too much to ask. My rep told me I had until 8pm in the evening and when I said I needed to think it through he retracted the offer and told me that if I wasn't going to make the decision right then and there that I would never make it and wished me well. It's a ridiculous way to say you're a Christian based business and trying to rush people into debt like that especially when they're barely scraping by. I do not recommend this marketing tactic even if you have a good product or service. I truly think they had a good thing but after experiencing this unprofessional and rather unempathetic service I've chosen not to go with this program.

  Business Response

  Date: 11/30/2023

  Hi *******, thank you for your feedback. We appreciate that you let us know how your experience went and that it did not go as you expected. We have processed a full refund to your account in accordance with our 30-day satisfaction guarantee and sent a confirmation email to the address on file. If you don't have the credit in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.
  
  

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed a complaint with you a few weeks ago. Pompa Program gave me credit for portion of the balance that I paid. They stated that the *** that I paid them for the program, that everything else was included in that price. Which it is not, they tell you to buy this and that to get better. Way to expensive. Out of $6,920.00, they refunded me $4,442.90 which is not the full amount and is not acceptable to me, the balance they owe me is $2,477.10. And I gave them my cancelation notice within the 1st 30 days. Other got FULL refunds.

  Business Response

  Date: 12/08/2023

  Hello ****, in regard to your refund, the amount refunded was aligned with the services provided and the terms of the agreement. Upon signing the agreement on October 17, 2023, you affirmed that you understood the agreement in its entirety, and you were given the opportunity to ask questions. As stated in the signed agreement: For early termination,within the first 3 months of the Program, you will be refunded based on the difference for the portion of the Program used, or received, through the date of termination.
  
  We would also like to clarify that the Cellular Inflammation Testing & Consultation, which was purchased on September 22,2023, was refunded in full in accordance with our 30-day money-back guarantee on September 27, 2023. Furthermore, we want to emphasize that the Pompa Program is a separate purchase with its own terms and conditions clearly stated in the signed client agreement.
  
  If you would like to address any further questions or concerns, please feel free to reach out to our team at ***********************************

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been struggling with the hair loss for a long time and I came across this program on ********* I have watched a webinar first, where Dr. ********************** talks about how you have to get rid of the cell inflammation in your body, in order to get your health on track. He also mentions, that ones the inflammation is gone, it will improve all the functions of the body, including the hair loss. I paid $167 to get the inflammation test. Then I have scheduled an appointment with one of the specialists on 11/17/2023. During our zoom call, I discovered that he is not even a medical professional, and has no medical degree, however, he was presenting himself as someone from the medical field . Also, he would not tell me exactly if this program will help me with the hair growth, he kept saying that everyone is different, he also, made it look as only selected candidates get to enroll into this program to try and manipulate me into signing up. I am very disappointed, it feels like they just want the money and dont actually care about the health and specifically my hair problem.

  Business Response

  Date: 11/29/2023

  Hi ****, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 29, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

  Customer Answer

  Date: 11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I think this is a scam. Sold me a pee test that I administer myself and immediately turned the darkest red immediately. I think this test is designed to suck you in and make you feel you very sick and need this program. I think they make their money on this bogus pee kit. Very scripted information just trying to convince me that only a select few are accepted into the program. When I said I need time to think about it the sales person immediately offered me the highest discount, told me it was only good for 24 hours and then asked if I believed in God. Lots of talking in circles and red flags throughout the conversation and he even went as far as to say I will probably read a lot of negative feedback about their methods if I search the internet. I’d like a refund.

  Business Response

  Date: 11/28/2023

  Hi *****, thank you for your feedback. We appreciate that you let us know how your experience went and that it did not go as you expected. We have processed a full refund to your account in accordance with our 30-day satisfaction guarantee and sent a confirmation email to the address on file. If you don't have the credit in your account within 5-10 business days, please reach out to us at *********************. We wish you improved health as your journey for healing continues.
  
  

• Initial Complaint

  Date:11/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 147 $ for a urine test (13th of november 2023) (special discount price that include 50$ for shipping fee) that was supposed to get me information about my health and inform the person that was scheduled to meet me on a zoom call on the 26th of november 23.
  The zoom call was general information on inflammation. It had a tendancy to put fear as it was saying my condition was getting ''neuro toxic''. I have no neurological problems, I was asking about a skin condition on my lower legs. I train and I am in shape, I have no weight problem. The consultation did not bring me anything. He talked about a kind of mushroom that was part of the cure. I got alerted when they ask for 8800 $ for a 3 months program (or 6900$ if paid on one payment). A huge amount of money. I realized It was a sale pitch for the program. As I was finding this too expensive the man presented me a credit card (with no interests) that was odd. And then lowered his price to 313 $ per month if I got accepted for this ''credit card'' . At the end he wanted me to pay 1500 $ to reserve my spot for the program but that it was refundable. I said I would not pay anything today and would think about all this. He sceduled another meeting that I later canceled. In my opinion it is all a SCAM. I want a refund for the 147$ paid for the urine test.

  Business Response

  Date: 11/27/2023

  Hi ******, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 27, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

  Customer Answer

  Date: 12/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:11/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saw Dr. ********************** story on ******** and thought the simple urine test would tell me something about my condition that was better than a blood test. This was a lie to get my $167 ! If I paid paid this much at a doctor ****** I would get a lot more info but the real kicker was that this was a lie and that a stupid 4 page questionnaire was the means to tell me I was very sick! Being a 72 year old female that is desperate to feel better because I take care of my ******************************************************************************************** $9000 over 6 months! This is obviously an attempt to extort money over the internet as the advisor said after I was cured of whatever I had then I could access their computer site for the rest of my life. This is totally asinine since I havent even talked with the Dr. ****** who is not a medical doctor! I want a refund of $167.00.

  Business Response

  Date: 11/25/2023

  Hi *****, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 24, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.
  
  

• Initial Complaint

  Date:11/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the test last week and took it this morning. It immediately turned brighter red than any result on the chart. There are no instructions on what this means or any source for peace of mind as to your life is not in danger. I have lupus and desperately want help getting better. After taking the test I realized that the result is just an expensive scare tactic to buy the program. I'm looking at the test results with no idea as to what it means or anything. Shouldn't a lab or a professional be interpreting the results of the test not just me guessing and feeling worse about myself then before I took the test. I have spent over 100k in medical expenses alone this year trying to get help. I do not think this helped at all and infact caused me to panic because my result was bright red, more red than and thing comparable on the result chart, then there's no way to get information on weather or not your going to die. After realizing that even stool samples come with better instructions I knew this was a scam and started to look for answers and here we are. I just want my money back and no I don't need results it's clear this "reactive agent" is just dye.

  Business Response

  Date: 11/25/2023

  Hi *********, thank you for your feedback. We appreciate that you took the time to let us know how your experience went and that it did not go as you expected. After reviewing your account, I can confirm that you were refunded on November 23, 2023 and an email was sent to the address we have on file. We wish you improved health as your journey for healing continues.