Reviews
This profile includes reviews for HealthEquity, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 328 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKen D
Date: 12/26/2024
1 starKen D
Date: 12/26/2024
They do not follow instructions. I schedule a payment a day or two after my employer pays me and Health Equity seems to continually try and make the payment ahead of time. Naturally, there's insuffucient funds available yet. Not their fault they say. ******!
HealthEquity, Inc.
Date: 01/02/2025
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.Review fromNathan L
Date: 12/05/2024
1 starNathan L
Date: 12/05/2024
My *** card stopped working, kept getting declined everywhere (all providers, in person and online). Each time I called support I was told the card was fine, told to "try again", and when I did not accept that, was promised follow *** and resolutions in specific timeframes. None of those timeframes were met and none of the follow *** happened. I was given a case number for my issue and then when I'd call back they wouldn't even let me give them the case number - forcing me to go through all the motions again and again. While explaining this to a supervisor on yet another call, one of the supervisors who failed to follow up tried to call me, knowing that I was already on the phone with another supervisor. Clearly trying to cover up his failed promise by logging an unanswered call into the system. This company's customer service is simply terrible - and even the supervisors seem unconcerned about that and more interested in covering their own butts than fixing the glaring problems with their service. On two calls they even tried to blame other departments for their complete lack of follow through and broken promises. Unacceptable.HealthEquity, Inc.
Date: 12/06/2024
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.Review fromDan W
Date: 11/27/2024
1 starDan W
Date: 11/27/2024
I work with Omnissa and prior to the spin-off we were ******. Health Equity is a difficult organization to deal with re: required receipt on frivolous stuff. We never had this experience in the past, but this company will do everything they can to deny the money that I've already had taken out of MY paycheck. I have never experienced such a scam. This is how they make money by keeping what we allow them to hold onto and they don't give it back. It's totally disgusting. It makes me wanna look for other employment real companies. Don't deal with this type of BS.HealthEquity, Inc.
Date: 12/03/2024
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.Review fromRachael C
Date: 11/26/2024
2 starsTheir website is designed to deliberately confuse and mislead you. If you need to change your address or request a new card, you will go in circles until you call in, go through the required hoops, and then go back to the website. Nothing is easy.Review fromUnhappy U
Date: 11/26/2024
1 starNothing positive. They literally denied all my acupuncture expenses. Seriously considering if this whole fSA is a scam. Should probably save up your own medical funds instead using this company. Premera on the other hand is good on my partners side. *** ***** owned business v ********** owned business. Just ****.Review fromKk Z
Date: 11/19/2024
1 starKk Z
Date: 11/19/2024
My company used them to administer a *** ****************** Account) benefit of $500 a year. In order to use it I had to create an account on the ********************** website, login, and claim my benefit. There was an unknown issue with my account that led to three phone calls, each one with me being transferred to 2-3 different departments and a letter they had to send me which took 9 weeks to arrive Then, once I had the letter I called back, got transferred around the usual 2-3 departments and after a 43 minute phone call still did not get my access to my account. ?????So yeah, not great. And if they don't give me access soon, I'll lose the benefit entirely as it's use it or lose it.HealthEquity, Inc.
Date: 11/21/2024
We sincerely apologize if our service did not meet your expectations. To address your concerns, we can forward your feedback, along with your name, employer, email, and zip code, to our dedicated escalation team if you provide it to me. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.Review fromdennis a
Date: 11/14/2024
1 stardennis a
Date: 11/14/2024
Do use these people. I put money away for a rainy day. Took them 10 years but they admin fees over half my savings. Then want you to jump through hoops to close your account. Do yourself a favor and stay away. I spoke with 5 different people today and got nowhere. Everyone of them told me something different they have no clue. Worst company I have ever done business with.HealthEquity, Inc.
Date: 11/18/2024
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.Review fromMichael O
Date: 11/14/2024
1 starMichael O
Date: 11/14/2024
I also have nothing positive to say about this company. Initially, I could not log into my account on the web. The error message was ambiguous. So I called. I had an account, but none of the information my employer provided was suitable to verify my identity. They asked me a series of obscure and difficult questions about my past life in an attempt to confirm my ID, but I apparently failed. My employer had to call and re-establish my account. Then I had to call.. 3 more times because the password reset was not working. We used the debit card to pay towards a hospital bill and provided receipts, but the receipt was rejected because we paid the patient potion at the same time and the receipt showed the amounts combined. Something about it being the same billing incident. The hospital had to go to their payment processing company and get evidence of 2 separate cards charged to send to us. Finally they accepted the docs and stopped threatening to send us a bill for reimbursement. I didn't learn and decided to try again this year. We used the card to pay for a portion of our Lasik procedure. The receipt was not enough. We had to go back to the surgeon and ask for more detailed docs. I have submitted the evidence so we will see how it goes. Open enrollment is this week and there is NO CHANCE of me putting myself through that again. I speculate they automatically reject charges and hope customers won't go to all this effort so they can keep your money at the end of the year. Why else would they make the process such a hassle with the risk of driving business away?HealthEquity, Inc.
Date: 11/18/2024
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.Review fromJake L
Date: 11/14/2024
1 starJake L
Date: 11/14/2024
Totally incompetent organization, Awful customer service. They locked my account for "fraud concerns' but there is zero fraud. I made a deposit to my account and there system glitched and they say its fraud activity. The money was debited from their account but they say a withdraw was requested immediately after the deposit. They are trying to make me run around and chase my tail with whatever documentation they need me to do but they refuse to email me instructions in writing. They have a super long hold time to speak to supervisors, nobody ever takes notes and leaves them in the file and they always "accidentally disconnect' the call so you have to explain your situation a thousand times to every single person at that organization. When you finally get to a supervisor, they are dumber than a box of rocks. Incompetent children. They say they will email you and they never do. So the viscous loop continues. *** custodians desperately need a lot of competition. This company would go bankrupt quickly if there was any healthy level of competition. Then they leave canned copy and pasted responses on here that you can see on every single complaint here that is now in the hundreds.HealthEquity, Inc.
Date: 11/18/2024
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.Review fromEdward K
Date: 11/13/2024
1 starEdward K
Date: 11/13/2024
This *** provider is the worst company I have ever dealt with. They continuously deny my reimbursement claims for no reason. I requested withdrawal for financial hardship and they have consistently denied my claims without any information and now I am receiving eviction notice. I have validated my identity multiple times and they continuously choose to do this.HealthEquity, Inc.
Date: 11/18/2024
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.