Reviews
This profile includes reviews for HealthEquity, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 328 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromOlivia H
Date: 01/22/2025
1 starAbsolutely abysmal customer service.A few months ago I was locked out of my account due to some change in username. I called member services, and they changed the username to a default account number. I tried to use my card yesterday and it was rejected. When I tried to log into my account online, it showed it was frozen due to suspected fraud.If there was attempted fraud, great. Love that its shut down, but I have spent an hour and a half on the phone trying to get my account unfrozen in the past two days. I have spoken with 3 people, only one of whom was helpful, and one of whom was actively hostile when I asked about why it was frozen in the first place, and why I wasnt notified, as well as trying to understand why their member services department is 24/7 but their fraud department is not (especially because when I called while the fraud department was opens there was no investigation and no questions were asked to remove the fraud freeze, so why cant people in member services remove it? Whats the point of having a separate fraud department if they dont actually do anything apart from control the unfreeze button?). I was, admittedly, frustrated, but I was not raising my voice, or blaming the service member, and his solution was not to connect me with someone else, or try to address my questions. Instead, he just hung up on me, sending me back into the hold queue. This behavior was beyond unprofessional, and, he rightly guessed that I wouldnt bother staying on hold again to file a complaint that probably wouldnt even be documented in the system. There is nowhere to lodge a formal complaint besides with member services, who will most likely not document it anyways, so instead Im forced to write a review here. I was frustrated before, but following this team members unprofessional behavior, Im ticked off.Review fromChris G
Date: 01/21/2025
1 starChris G
Date: 01/21/2025
Do not transfer your *** to this company. My former *** provider sent them a check and it has taken 4 calls with customer support over the course of 7 weeks to finally confirm that my check was received (and it will still take another 7 days to process). I was repeatedly told I would receive information sooner than I did. This level of gross negligence should be unlawful and I should be entitled to interest on my balance for lost investment opportunity.
HealthEquity, Inc.
Date: 01/23/2025
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.Review fromRichard W
Date: 01/20/2025
1 starRichard W
Date: 01/20/2025
They have little to no customer service. We just switched to ********* money from last year is just gone. Cant access it. So Im stuck at a ********** & no way to pay.HealthEquity, Inc.
Date: 01/23/2025
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.Review fromKimberly G
Date: 01/14/2025
1 starKimberly G
Date: 01/14/2025
We have 'rewards' as part of our health insurance. The insurance company partners with Health Equity for that sends out the 'rewards' cards to employees. I did not receive my card after a lengthy time and when I finally did, it got rejected from two places. I called Health Equity to find out the reason. The male customer service person kept arguing with me that I had an *** account, which I do not! When he finally got my account correct, he said the money showed on the account. When I asked him to verify the account numbers matched my card, I discovered they did not! He said he'd 'look into it' and get back with me. He never did. I emailed them - no response. I contacted my insurance company, who reached out to them. Again, Health Equity told insurance they would contact me about the situation. They have not.Very poor customer service and follow-up! Would not recommend.HealthEquity, Inc.
Date: 01/16/2025
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.Review fromTamra W
Date: 01/12/2025
1 starIt was available last year for atm withdrawals. This year it is not.Review fromJennifer M
Date: 01/10/2025
1 starJennifer M
Date: 01/10/2025
If your company offers this benefit, I recommend against utilizing it. During my experience, it never worked at nearby parking garages, and I never received clear guidance on where it could be used. As a work-from-home associate, when attempting to buy a train ticket, funds were incorrectly deducted from my paycheck instead of the card balance. Additionally, the ticket was never mailed to me. HR could not assist, and WageWorks misguidedly directed me to a non-staffed station for a refund. Despite having pre-tax funds on the card since 2020, recent purchases still deducted from future paychecks. Based on persistent issues and consistent negative reviews, I question their credibility and ****'s decision to engage their services.HealthEquity, Inc.
Date: 01/13/2025
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.Review frommichele s
Date: 01/08/2025
1 starmichele s
Date: 01/08/2025
I have had a fraud charge on my account on 11/11/24. After 2 months and 6 phone calls to Health Equity, I am still no closer to getting this resolved. Every time I call I hear a different story. So frustrating.HealthEquity, Inc.
Date: 01/13/2025
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.Review fromJason M
Date: 01/03/2025
1 starJason M
Date: 01/03/2025
This company stole my *** funds and transferred it to a different card I never authorized. I believe this to be fraud and unethicalHealthEquity, Inc.
Date: 01/06/2025
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.HealthEquity, Inc.
Date: 01/06/2025
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.HealthEquity, Inc.
Date: 01/06/2025
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.Review fromJustin C
Date: 01/02/2025
1 starJustin C
Date: 01/02/2025
I am relatively new to Health Equity and so far the experiance is terrible. My account has already been closed and reopened once and now its frozen again. I cannot even make a contribution or add an external bank account without problems. I have spent more time on the phone them then actually using my account. I hope I actually get to have a conversation with someone at this company to tell me why my account keeps getting frozen.HealthEquity, Inc.
Date: 01/06/2025
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.HealthEquity, Inc.
Date: 01/06/2025
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.HealthEquity, Inc.
Date: 01/06/2025
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.Review fromMichael D
Date: 12/27/2024
1 starMichael D
Date: 12/27/2024
My employer enrolled us in health equity hsa. I am currently between places but continue to work full time and am taxed and all that good stuff. I depend on the deposits in my *** just like Im sure many others do too. I stopped receiving my benefit because of an identity verification problem. My employer changed something about it , making deposits come out every two weeks instead of every week. Which somehow caused me to have to verify my identity again. My employer swears to me they have sent my info that I provided them in multiple times but health equity continues to say they havent. Ive sent it in myself also and they continue to say we havent turned anything in. They have done this for three weeks now and I have told my employer to remove me from the benefit. I am so frustrated with these people that Im giving up 600 every few months just so I dont have to deal with them!!! They do not care about the end user at all!!!! As long as theyre profiting off your employer thats where they stop!!!!!HealthEquity, Inc.
Date: 01/02/2025
We sincerely apologize if our service did not meet your expectations. To address your concerns, we have forwarded your feedback, along with your name, email, and zip code, to our dedicated escalation team. Should they be able to locate your member account with the details provided, we are eager to reach out and offer you an opportunity to resolve the issue and regain your trust in our services.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.